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April - June 2012

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**Top 25 Read Articles - June 2012**
  1. Agilysys Announces Availability of New Mobile Point-of-Sale Solution; Agilysys InfoGenesis Mobile POS System Introduced at HITEC 2012
  2. Infor Introduces New Mobile Application for the Hospitality Industry; Infor10 HMS Hotel Check-In Enables Hotels to Improve Front and Back of House Processes
  3. Infor Solidifies Leadership Position in Hospitality Technology; Combination of Infor, SoftBrands, EasyRMS Finalized, Creating a Single Provider of Integrated Property Management and Extended Business Applications for the Hospitality Industry
  4. How Hotel Owners and GMs can Change 'The Top 10 Reasons Why Hotels Underperform' - Part 2 / Tom Costello
  5. How To Convince Callers Who Are Looking Online To Book Directly / Doug Kennedy
  6. Arne Sorenson, Marriott International President and Chief Executive Officer, Discusses Plans to Acquire Gaylord Hotels on CNBC's Squawk Box
  7. How Hotel Owners and GMs can Change 'The Top 10 Reasons Why Hotels Underperform' - Part 1 / Tom Costello
  8. FelCor Lodging Trust Closes on Sale of Six Hotels, a Portfolio of 1,527 rooms, for $103 Million
  9. Gaylord Opryland Gets Rocked with an Explosion; No One Injured and Normal Operations Resumed
  10. 'Cyber Accessibility' is the New Frontier for ADA Lawsuits. Your Next DOJ Investigation or ADA Class Action Could be Just a Mouse Click Away! / Jim Butler
  11. Trump Organization Closes on and Assumes Management of South Florida's Doral Golf Resort & Spa; $200 million to be Invested Renovating Hotel and Golf Courses
  12. 2011 Construction Report North America; 26 Hotel Waterpark Resorts Opened in 2011 in USA / Jeff Coy
  13. Three Reasons Your Business Needs Direct Mail and Pay Per Click Marketing / Joy Gendusa
  14. Gaylord Entertainment Agrees to Sell the Gaylord Hotels Brand and Manangement Company to Marriott International for $210 million Cash; Gaylord to Maintain Ownership of its Properties and will Reorganize as the Only Lodging REIT Focused on Group-Oriented Destination Markets
  15. Sage Hospitality Gears Up for Growth with Three New Development & Acquisitions Team Hires; Looking for Acquisition and Repositioning Opportunities with Plans to Invest $1.2 Billion over the Next 24 Months
  16. The Cost Of Guest Loyalty / Robert Mandelbaum
  17. Sunstone Hotel Investors Enters Into Agreement to Sell the 284-Room Marriott Del Mar for $66 Million; Completes Acquisition and Re-Branding of the 417-room Hyatt Chicago Magnificent Mile
  18. Mesa, Arizona's Hopes Dim for Long-Delayed $800 million Gaylord Resort Following Sale of Brand to Marriott
  19. MGM Resorts International Expected to be Named as Operator of Proposed Luxury Casino at Baltimore, Maryland's National Harbor
  20. Loews Hotels & Resorts to Acquire the 632-room Renaissance Hotel & Spa in Hollywood, California from CIM Group; To Rebrand as the Loews Hollywood Hotel and Begin $26 Million Renovation in Late 2012 with Completion in Summer 2013
  21. Is Your Revenue Management System Up To 21st Century Data Demands? What You Need To Know About Next Generation Revenue Management To Stay Competitive / Don Wilson
  22. Google Places Goes SoLoMo - What Does it Mean for Hoteliers? / Daniel Morosi
  23. Karolin Troubetzkoy, Owner, Anse Chastanet & Jade Mountain Resort in St. Lucia, Named Caribbean Hotelier of the Year
  24. Driftwood Hospitality Management Embarking on Extensive Renovation of Three Properties Recently Acquired Through Apollo Joint Venture
  25. From New York City to New Orleans, Seattle to San Diego, W Hotels Unveils Significant Renovation Plans for North American Portfolio

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**Top 25 Read Articles - May 2012**
  1. Train Your Hotel Team To Use The Language Of Hospitality: Part Two / Doug Kennedy
  2. The Top 10 Hotel Groups in the World: 2012 Shows Few Changes; 2012’s Ranking of Worldwide Hotel Groups and Brands; IHG Retains Top Spot in Groups With Nearly 660,000 Rooms, Best Western Retains Top Spot in Brands
  3. The Cost of Luxury Leadership: General Manager Pay in North America / Andrew R. Hazelton
  4. Wi-Fi is the New Four-Letter Word for Hoteliers / Terence Ronson
  5. Knowland Database Exceeds 170,000 Contacts; Massive database of groups includes contact information for thousands of event planners
  6. When a Negative Experience Occurs, Fix it Before Check-Out; Issue Resolution and Current Room Amenities Most Important to Hotel Guests, According to Latest "Experience Radar" Report Released by PwC for the Hospitality Industry
  7. How Can Hoteliers Take Full Advantage of Pinterest? / Erica Garza
  8. The 2012 Lodging Industry Investment Council Top Ten: Annual Survey of Lodging Investment Trends and Challenges; "Hotel Investors Sluggishly Move Ahead, Despite Worries and Uncertainty about US Economy"
  9. Do You Hate the OTAs? / Jean Francois Mourier
  10. Dress Code for Las Vegas Pool Clubs More Strict than Fine Dining Restaurants? Ladies - Wear Your Heels and Do Your Hair - Gents - No Sneakers or Sports Jerseys Allowed
  11. Hyatt Realigns its Corporate and Regional Operations; Senior Management Changes Include Harmit J. Singh, Current EVP & CFO Remaining with Company Until End of 2012, Gebhard F. Rainer Will Assume Role of EVP, CFO Effective August 15, 2012; New Global Operations Center to be Established Overseeing Three Operating Regions
  12. Owners of Four Upscale Hotels on Three of the Hawaiian Islands Consider Selling Properties with Estimated Value Between $500 Million to $1 Billion; Local Analyst Sites Many Interested Investors for Island Properties
  13. Thought Dead, Travel Agents Rebounding in the $100 billion Travel Industry Business as they Adapt to Tech-Savvy Generation
  14. Google's Hotel Finder has Made Everyone Pay Attention
  15. Mixologists Take Note: Cranberry is not Vodka's Best Friend; A Clear Trend Taking Shape in Southern California's Craft Cocktails Scene
  16. AH&LA Secures Extension for Existing Pool and Spa Lift ADA Compliance Date to January 31, 2013
  17. Hospitality Graduate Survey Results for 2012; Part Three - The Employer Perspective / Jeff Ross
  18. Greenbrier's Jim Justice Enters Merger Agreement for Acquisition of the Nearby Wintergreen Resort
  19. At 70-Years Young, White-Gloved Hotel Doorman Leroy Mickens II, Serves as an Ambassador to His City; His Kind Words to Passersby Offers a Reason to Smile
  20. Accor Drops to 6th Place in the World Ranking Following the Sale of Motel 6 to Blackstone; Blackstone Becomes the Largest Hotel Owner in the World with Direct Control of 850,000 Rooms
  21. Hard Rock International to Open the Hard Rock Hotel & Casino in Aruba; The Government of Aruba Selects Southwest Horeca Development to Build the 310-room Beachfront Hotel
  22. An Open Letter to the Industry on Funding for the Canadian Tourism Commission Anthony P. Pollard, President, Hotel Association of Canada; Canada’s tourism industry is in crisis; plain and simple
  23. Marriott Awards Eight Employees With Company’s Highest Honor, the J. Willard Marriott Award of Excellence
  24. Consumer Reports Hotel Survey Ranks Ritz-Carlton Tops Once Again While Econo Lodge and Americas Best Value Inn are Among Lowest-Rated Hotels; Microtel Inn & Suites by Wyndham is Top-rated Budget Hotel
  25. With Rooftop Bars Being the Latest Trend, Menin Hotels to Open Drumbar Atop the Raffaello Hotel in Chicago, Illinois

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**Top 25 Read Articles - April 2012**
  1. Starwood Promoting Internal Talent and Making Significant Organizational Changes Following Planned Retirement of Key Leaders Matt Avril, Miguel Ko and Denise Coll
  2. Pinterest - The Value Of Pinterest to Hotel Sales & Marketing / Carol Verret
  3. Conde Nast Traveler Unveils 16th Annual Hot List: 2012 List Features 121 New Hotels and Resorts, 35 Spas, and 20 New Restaurants
  4. Ever Stay at a Poorly Run Hotel? Meet the 'Fixer', Anthony Melchiorri, of Hotel Impossible
  5. KSL Capital Partners Enters Into Agreement to Acquire the Historic 512-room Grove Park Inn Resort & Spa in Ashville, North Carolina From an Affiilate of Sammons Enterprises, Inc.
  6. FelCor Lodging Trust to Sell Six Non-Strategic Hotels as Part of Repositioning Strategy for $103.0 Million to an Undisclosed Buyer
  7. When Quality Just Does Not Matter: You Can't Sell What People Don't Value / David K. Hayes Ph.D., Allisha A. Miller, and Joshua D. Hayes, MA, Peggy A. Hayes
  8. DOCOMO interTouch Announcing 'FREEDOM CHECK IN' Powered by OpenWays Mobile Key to Add Front Desk Bypass Solution to its Offering
  9. Walt Disney World to Build Up the Less Glamorous 'Guts' of its 22,000 Hotel Rooms
  10. Fontainebleau Miami Beach Leaving Financial Woes Behind and Reaping Big Profits Making About $80 million in Profit Off of $296 million in Revenue During 12 Month Period Ending in March 2012
  11. A Second Chance for an Historic Gilded Age Hotel - Plans Unveiled for Restoration of the Circa 1897 Belleview Biltmore Resort Near Clearwater, Florida
  12. Wyndham, Through the Use of Technology, Rolling out Initiatives to Help Hoteliers Reap Revenue
  13. Barry Sternlicht, Chairman and CEO of Starwood Capital Group, Launches Luxury Hotel Brand, Baccarat Hotels & Residences
  14. Claiming No Knowledge of Dissatisfaction with Performance, General Hotel Management (GHM) Provides Statement on The Setai South Beach Owner Takeover
  15. Hotel Revenue Management: What You Probably Don’t Know About Rate Changes
  16. IHG Works with Hospitality Experts to Identify Key Global Trends that will Impact the Travel Industry for 2012 and Beyond
  17. Starwood Hotels CEO, Frits van Paasschen, Talks About Global Opening Spree for its Nine Brands and Why Miami Remains an Appealing Market
  18. Facing the Real Possibility that Hotels will Close Pools and Spas Under the Current ADA Pool Lift Requirement, AH&LA Testifies in Support of Reasonable Pool Entry
  19. What Does the Prototypical Visitor to Las Vegas Look Like? New Las Vegas Convention and Visitors Authority Report Offers Snapshot
  20. Norfolk, Virginia Developer, George Hranowskyj, Indicted in $11 million Federal Tax Fraud Case Involving Historic Tax Credits Received for the James Madison Hotel and Other Properties
  21. Third Bankruptcy Action Filed for Roberts Brothers, Owners of 11 Hotels; Filing for the 207-room Holiday Inn in Houston, Texas Could Signal Additional Filings for Five Other Hotels in Atlanta, Dallas, Shreveport, LA, Spartanburg, SC, and Tampa, FL
  22. Boston Tops List of 30 Cities as Most Expensive for Lodging Costs
  23. 5 Steps to Manage Negative Guest Reviews Every Hotel Should Know
  24. Starwood Hotels Completes Sale of the 275-room Atlanta Perimeter Hotel & Suites to RockBridge Partners; Hotel to be Managed by Wischermann Partners and will Fly Le Méridien Flag after Extenstive Renovation
  25. Summit Hotel Properties Cultivates and Improves Portfolio through Two Acquisitions, Four Dispositions, and a Positive Resolution of Arbitration with Choice Hotels

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