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Palace Resorts Selects RCI, Part of the Wyndham Worldwide
Family of Brands, to Manage and Operate Customer Care,
Reservations and Collections for its Vacation Clubs
|
News for the Hospitality Executive |
| CANCUN, MEXICO
(March 30, 2012) – RCI, the
global leader in vacation exchange, was
selected by Palace Resorts to manage and operate customer care,
reservations
and collections in all of its vacation clubs. Palace Resorts operates
and
markets vacation products for Palace Resorts hotels, and recently
hotels
operated by Hard Rock Hotels in Mexico and Hard Rock Hotel & Casino
in
Punta Cana, Dominican Republic. RCI’s Contact Center Solutions division will perform these services for more than 90,000 Palace Premier members out of its Mexico City offices. Customer service support will also be provided to members of Palace Resorts' newest vacation clubs. “RCI has been an important strategic ally to Palace Resorts since the beginning of our business relationship more than 25 years ago,” said Robert Chapur Zahoul, president of RCD Resorts. “RCI has been our partner in all stages of the group's growth, and has a perfect understanding of our vacation products as well as our all-inclusive services. RCI will provide world-class service to our customers and will play a key role in the growth of our vacation clubs.” Jose Chapur, president of Palace Resorts, added, “RCI offers our customers high-quality service, which we consider essential, as well as the best technology that is completely adapted to our products and processes and will enable us to better manage our portfolio and improve our reservation and collection methods. This benefits our members by allowing them to make reservations or payments whenever they like.” Some of the services provided by RCI are a welcome service initiative, a virtual new sales verification process, reservation services for members and payment collection services. “At RCI we are always committed to the success of our affiliated resorts. This new partnership with Palace Resorts and its clubs is a symbol of the trust they have in us to manage and operate member services,” said Ricardo Montaudon, president and executive director of RCI Latin America. “RCI will now offer members a ‘one-stop-shop’ service to make any transaction related to their membership, as well as any transaction with RCI.” About RCI Weeks, the traditional week-for-week exchange system, and RCI PointsRCI is the worldwide leader in vacation exchange with over 4,000 affiliated resorts in approximately 100 countries. RCI pioneered the concept of vacation exchange in 1974, offering members increased flexibility and versatility with their vacation ownership experience. Today, through RCI®®, the industry’s first global points-based exchange system, RCI provides flexible vacation options to its 3.7 million RCI subscribing members each year. RCI is part of Wyndham Exchange & Rentals and the Wyndham Worldwide family of brands (NYSE: WYN). For additional information visit our media center, rciaffiliates.com or The RCI Blog. RCI also can be found on Facebook, YouTube and Twitter. |
| Contact: José Antonio Villavicencio [email protected] (52) 55 5283-0691 Steve Alessandrini (973) 753-8278 [email protected] |