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The Life and Times of a Guest Request with Intelity's ICE Technology

Take a walk through the process of fulfilling a guest request with
the award-winning ICE Technology.



BALTIMORE, MD – June 27, 2012
Intelity, the world leader in hotel guest self-service technology, presented its full ICE (Interactive Customer Experience™) enterprise platform at the annual hospitality technology industry trade show (called HITEC) here today.

ICE is now operating in almost 500 hotels worldwide and in every major hotel brand. It has become a brand standard for many of them.

"Intelity is proud to offer a product that materially advances the way hotels interact with guests," said David Adelson, Intelity's president and CEO, as he walked onlookers through the process of a guest request at this year's HITEC. "ICE is the giant step that hotels can take to serve today's digitally savvy traveler, providing speedier service and a better guest experience."

The demonstration presented the streamlined movement of a hotel guest's request from placement, using a touchscreen tablet with the ICE interface, to the order's or request's completion. Adelson showed how a room service order entered by a guest on their in-room tablet, TV or personal device (smartphone, tablet or laptop) instantly goes into the hotel's system and appears to room service kitchen staff. No data reentry is necessary, and the order is monitored fully.

Guests no longer wait on hold or in line. Hotels no longer need in-room compendiums. ICE is all about time and money savings.

ICE offers 35 hotel services to hotel guests -- from room service and housekeeping to wake-up calls and hotel and travel information, from room controls and door opening to transportation information and boarding pass printing. Processing of requests and orders is immediate through ICE's integration with more than 25 management systems, including POS, PMS, Request (Ticket), Room Controls, Spa and TV systems.

Intelity is proud to partner with Micros, MTech, INNCOM, OpenWays, PrinterOn, SpaSoft, Enseo, Evolve Guest Controls and 20 other technology partners.

About Intelity
Intelity, headquartered in Orlando, Florida, is the creator of the world’s first fully integrated enterprise platform including an interactive guest services interface, ICE (Interactive Customer Experience™), with a full, real-time backend management tool that measures ROI and integrates with more than 25 hotel management systems from PMS (property management systems), POS (Point of Sale), Ticket, Spa, Restaurant, Room Controls and other management systems. Since beginning operations in 2007, the hospitality solutions company has grown exponentially and become a pioneer in hospitality technology with the deployment of ICE across four continents serving almost 500 hotels worldwide, including all major brands and many significant independents. The customizable interface allows guests to arrange services via an in-room touch screen tablet (ICE Touch); smartphone (ICE Mobile); TV (ICE TV); laptop (ICE Connect); or touch screen (ICE Lobby). The ICE platform has been recognized industry wide earning Intelity the industry’s “Most Innovative Hospitality Technology” award in a vote by hoteliers and the Business Traveler Innovation Award for Best Travel Convenience & Efficiency Innovation.  Become acquainted with ICE and learn what Intelity’s hotel partners are saying on the Intelity website www.intelitycorp.com . For more information please call 1-888-RevPAR-1 (1-888-738-7271) or follow us on Twitter (@Intelity).

About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company serves more than 1,800 hotels in over 40 countries. Focused on improving guest service by improving efficiency, MTech offers HotSOS, PMWorks, REX and now Libra OnDemand. All MTech solutions today are enterprise level, SaaS solutions that offer maximum value with limited investment. MTech also provides consulting and training services to help customers achieve maximum value from their investments. It serves its customers from data centers in Miami, Las Vegas and Hong Kong, and its company headquarters are in Miami. For more information on the company, please visit
www.m-tech.com.

About INNCOM
Niantic, Connecticut-based INNCOM International Inc., had 2011 sales of $24 million, has 115 employees, and has been in operation for more than a decade. The company makes software-based devices for hotels to manage energy usage and was recently acquired by Honeywell International Inc. of Minneapolis. INNCOM  Honeywell says the acquisition will enhance its existing building management control systems offerings and expand its customer base, particularly in the Middle East, India and Asia Pacific. INNCOM’s clients include Hilton, Sheraton, Hyatt, St. Regis, Four Seasons, Radisson, Kimpton, and others. INNCOM will be integrated into Honeywell’s Environmental & Combustion Controls business, a division of Honeywell Automation and Control Solutions.

About OpenWays
OpenWays is a global solution provider of mobile-based access-management and security solutions. With offices in Chicago, Las Vegas, Seoul and in Europe, OpenWays provides technology solutions allowing for the secure issuance and delivery of access rights and keys processed via any cell phone operating on any network. The OpenWays solution is truly unique as it is built on the concept of credential dematerialization. The OpenWays mobile room key solution works on ALL the 6 billion cell phones in service in the world today. For more information, please contact Barb Worcester at +1 440 930-5770 or email barbw@prproconsulting.com. More information can be found by visiting www.OpenWays.com.

About PrinterOn
PrinterOn is the world’s leading Mobile Printing Solution within the public, enterprise and home markets. PrinterOn was established more than twelve years ago and was the first to develop a cloud printing solution. PrinterOn uses cloud technology to enable users to print documents from any smartphone, laptop or tablet to over 10,000 PrinterOn printing locations worldwide. The PrinterOn mobile printing solution has been deployed in hotels, universities, airports, libraries and corporations in over 50 countries. Since its inception in 2000, PrinterOn has processed over 4 million print jobs and has printed more than 20 million pages. PrinterOn technology is protected in the U.S. and internationally by issued and pending patents including US Patents 7,007,093, 7,249,188, 6,990,527 and 7,827,293. www.printeron.com

About Enseo
Enseo, Inc. is a provider of in-room entertainment and digital signage for hospitality, retail, healthcare, and stadiums and arenas. The company’s flexible technology, including set-back boxes, digital media players, and applications, displays virtually any media, on any display, through any distribution medium. With Enseo, choices in displays, programming, PPV and VOD providers, and distribution are unlimited, allowing hoteliers and other end users more control over in-room entertainment and digital signage systems. Powering more than 1.7 million hotel rooms, Enseo is preferred by North America’s largest hotel groups and digital signage operators. For more information, visit www.enseo.com.

About Evolve Guest Controls
Evolve Guest Controls is a leading global manufacturer of scalable in-room control systems, lighting controls, motorized shading systems, and energy management solutions for the hospitality industry. Evolve’s latest innovation is the Evolve AI ecosphere, consisting of bedside, desk, and in-wall touchscreen controllers.  Evolve’s AI tablet will be available September 2012.  Evolve passionately develops innovative products that enrich the stay of hotel guests worldwide.  Evolve has completed installations in hotels ranging from 28 rooms to 2,700 rooms. For more information, please visit http://www.eguestcontrols.com or call us at 516-328-6900.
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Contacts:

Phil Schwartz
Chief Marketing Officer
Intelity
305-213-1472
phil.schwartz@intelitycorp.com

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Four Seasons Hotel Los Angeles at Beverly Hills Launches Cutting-Edge ICE Technology; All 285 guestrooms and suites will be stocked with iPad2 devices enabling guests to digitally connect with all areas of the hotel / September 2011

Intelity's ICE Adds Service and Style to Ian Schrager's PUBLIC; Continuing rapid expansion, Intelity welcomes Chicago's PUBLIC to worldwide client portfolio / September 2011

Morgans Hotel Group Continues to Revolutionize Hospitality with the Addition of Intelity’s ICE to Delano and Hudson; The innovative virtual concierge technology continues to set the trend in two additional Morgans properties / September 2011

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The Palmer House Hilton Introduces Virtual Concierge to Guests of Historic Hotel; Hotel partners with Intelity ICE to offer guests hospitality services via their mobile device / August 2011

Intelity ICE Expands Offerings to Include the Android Platform / June 2011

Intelity Introduces the Future of Hospitality at HITEC; Award Winning ICE Technology continues to revolutionize the hospitality industry / June 2011

Eccleston Square Hotel Introduces Virtual Concierge to Europe With iPad 2 Featuring Intelity ICE Technology; The Newly Refurbished Hotel Will Be First in Europe to Launch Virtual Concierge Utilizing the iPad 2 with Intelity Technology / June 2011

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Intelity Changing the Hotel Industry…One App at a Time; Award Winning ICE Technology Revolutionizes the Hotel Guest Experience / April 2011

Intelity ICE Becomes the Latest Technology to Help Hotels Reach Sustainability Goals; In-room guest facing technology delivers significant energy savings and virtually eliminates in-room printing costs / April 2011

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Morgans Hotel Group Expands In-room iPad Program featuring Intelity ICE Technology; Mondrian Soho New York Debuts with Virtual Access to Guest Services / March 2011

World’s Largest JW Marriott Opens with Intelity’s ICE Software Available in Every Room; JW Marriott Indianapolis Downtown guests can interactively order hotel amenities with ease / February 2011

Intelity ICE Technology Enhances Guest Experience at New York’s Plaza Hotel; The Iconic New York Hotel Launches Virtual Concierge Featuring iPads with Intelity Technology / February 2011

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Intelity Announces Vice President of Hospitality Sales / April 2010

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Intelity’s ICE Wins at Hotel Technology Next Generation Event / March 2010

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Intelity Creates Affordable ICE Mobile iPhone Application For Hotels / January 2010

Intelity’s ICE is Welcomed into Boutique Hotels Throughout the U.S. / July 2009
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