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February / March 2004
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March, 2004 Top Read Articles
  1. High Speed Internet Access in Hotels; A New Amenity Opens Up New Liabilities
  2. Fort Lauderdale, Fla., Billionaire to Sell Hotel Chain, Pocket $185 Million
  3. Customers, Professionals Offer Tales of Good, Bad Very Ugly Service
  4. 2004 Rankings of the 10 Largest International Hotel Groups and the 20 Largest Brands; InterContinental Hotels Group Overtakes Cendant
  5. Loews Hotel Executives Draw Lessons from TLC Reality Show
  6. Revenue Management - The Integration of Revenue Drivers / Carol Verret
  7. Travelers' Increasing Use of Cell Phones Pinches Hotels' Profit
  8. Employee Perks Can Often Backfire; Bosses Advised to Weigh Tastes
  9. New Management Turns Gaylord Entertainment into Hospitality Industry Giant
  10. Top Ten Pitfalls for Hoteliers To Avoid When Managing Online Travel Sites
  11. Five Stars from the Mobil Travel Guide and Five Diamonds from the Automobile Association of America Can Be an Innkeeper's Best Friend
  12. Hotel Chains Hoping Self Serve Kiosks Gain Widespread Acceptance; Potential to Cut Labor Costs Over the Long Run
  13. Global Update: Who�s Where and Doing What / February  2004
  14. Extended Stay America Hotel Chain to Be Sold to New York Investors
  15. Liesel and Matthew Pritzker Legal Case Alleging They have Been Wrongly Cut Out of the Hyatt Hotel Empire Continues in Cook County Court
  16. Hotel Common Sense �  Job Descriptions Set the Tone and Direction for Effective Sales Efforts - for both General Managers and Sales Professionals
  17. Hoteliers Aggressively Maintain Rate Parity through Multiple Distribution Channels
  18. FelCor Sells Four Hotels for $30 Million; Announces Holiday Inn(R) - Santa Monica Acquisition
  19. Service Unions Combine, Presenting Huge Challenge to Hospitality Industry
  20. Kimpton Hotels & Restaurants Expanding into New York, Boston and San Diego
  21. Joint Venture Between Donald J. Trump and Talon International Development to Build $500-million Trump International Hotel & Tower in Toronto
  22. Auditors Ernst & Young Issue Warning about Trump Hotels & Casino Resorts Ability to Continue as a Going Concern
  23. Franchisees on the De-flagging Fence: A Gamble Or A Golden Goose?
  24. Hilton Adding 14 New Resorts Over the Next 36 Months; Reflects the Changing Mix of Hotel Customer, Now 40% Business vs 60% Leisure
  25. Donald Trump's Problems in Atlantic City Can Start with the Books and the $1.8 billion in Debt
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February, 2004 Top Read Articles

  1. The Top Ten Performing International Hotel Markets - Highest Occupancy, Average Room Rate and RevPAR in 2003
  2. More Hoteliers Consider Flying Own Flag; Difficult to Justify the Enormous Franchise and Royalty Fees
  3. Hotel Operators Must Share Blame with the Economy for Stagnant Performance; For Some Hotel Markets, a 40% Decline in Revenue Since 2000 has contributed to an 80% drop in net operating income / Rick Swig
  4. Hotel Executives Starting to Review Online Lodging Reviews; Comments Like "God awful" and"Run away as fast as you can" May or May Not Be Objective
  5. KSL Recreation Corp., Wants to Sell Six of its Properties; Time to Unlock the Value Created in Longer Held Resorts
  6. Monty D. Hundley and Stanley Tollman Built a Huge Hotel Empire in the 1980s and '90s; After a Long Trial Hundley Convicted of Fraud, Tollman Remains a Fugitive
  7. HSMAI Survey of 7,000 Members Reveals the �Top 10 Issues of Concern� Facing Sales and Marketing Executives in 2004
  8. 2004 the Year of Direct Online Distribution; Now is the Time to Fight Back with a Smart Direct-to-Consumer Internet Strategy / Max Starkov and Jason Price
  9. Managing Hotel Labor Costs / Robert Mandelbaum
  10. How to Safeguard Your Guests from Being the Next Identity Theft Victims / Diana S. Barber
  11. Marriott' Board of Directors Approves Six New Executive Appointments
  12. Boutique Hotels: Rethinking the Fundamentals in a New Business Environment / Brenda Fields
  13. Hotel Operators Must Make Difficult Choices to Exploit Their Most Profitable Asset: How They Get the Best Return on Their Known Customers
  14. CNL Hospitality Properties Deal for 6 KSL Resorts Valued at Over $2.1 billion
  15. The  626-room Grosvenor Resort at Walt Disney World Files for Bankruptcy; Unable to Repay $51 million in Debt
  16. Basic Components of a Hotel Website: Current Weather, Flash Animation, and Virtual Tours??  Plain Talk About Internet Sales / Neil Salerno
  17. How Can I Efficiently Manage All Those Travel Sites? 5...4...3...2...1...DONE!!!
  18. How do I Successfully Manage All These Extranets � Top Hoteliers Find A Way
  19. Hampton Studies Guest Touchpoints; Results in New Product Standards and Technology to be Rolled Out Immediately in the 1,250-hotel Hampton System
  20. How Business Travelers Risk Exposing Their Companies When Remotely Accessing Company Networks; In-room Hotel Access Among Risks / Rodney Thayer
  21. Host Marriott Corporation Sales Six Marriott Hotels; Anticipates the Sale of Approximately $500 million of Assets in 2004
  22. Power of the Menu; Increasing Profitability Through the Layout, Design, and Pricing
  23. People, Product, Service: An Operator�s �Back to the Basics� Manual for Success / Wayne Goldberg


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