By Bob Taylor
May 2, 2012
In our consulting and training
work, we frequently are invited
to evaluate mentoring programs. When we ask leaders to describe their
mentoring
programs today, the answers run the gamut from “we don’t have one” to
“ours is
best in class” and just about everything in between. Some organizations
report
“informal” mentoring programs, a few attempt to thoughtfully match
mentor and
protégé, and the remainder appear to leave their programs
completely to chance.
For those of you considering the
establishment (or
refinement) of a mentoring program in your organization, we offer you
the
following:
- Teach the Mentors how to Mentor – An
area we find sadly lacking in many organizations is mentor training.
Just because someone possesses mastery in a particular skill does not
mean they will be capable of sharing or teaching that skill to others;
therefore, some mentor training may be necessary. In a mentoring
relationship, the protégé learns by doing, eventually
coming to their own conclusions, and building the decision making
skills that help organization’s grow and succeed. As the poet and
artist Khalil Gibran once said, “(t)he teacher who is indeed wise does
not bid you to enter the house of his wisdom, but rather leads you to
the threshold of your mind.” Mentors should be trained in the three
specific phases of their discussions with their protégé
which are universal in their ability to help facilitate meaningful and
educational dialogue between the parties.
- Analyze – The
mentor listens and observes from a silent and neutral standpoint. This
is difficult for many mentors, but remember – this is not about you,
it’s about the protégé. Listening means not talking.
Neutral means not judging or correcting.
- Challenge – The
mentors encourage their protégés to explain their logic,
rationale, and basis for their position or decisions they made,
constantly asking them what they have learned in the process and how
that learning may be applied to other scenarios. Challenging means
asking questions, not giving answers.
- Focus – The
mentor helps the protégé distill facts and make
decisions. The mentor asks the protégé what other options
are currently under consideration as a means of ensuring the
protégé has explored and analyzed the problem and is not
fixated on one solution. Mentors should always end the conversation
with “what is your next step?” keeping the process moving and making
the protégé think about what they are going to do with
the information they just reported.
- Selection Second – Everyone on your
team deserves coaching, but the additional effort, attention, and
investment of mentoring should be reserved for the “high potentials” in
your organization. Protégés should be selected from among
those high potential individuals who are both top performers and who
possess the skills, abilities, and desire to assume greater
responsibilities. Being an effective individual contributor is not
enough, as protégés must bring the personal
characteristics that suggest they have the ability to influence the
behaviors of others without any formal authority.
- Matchmaker, Matchmaker, Make me a Match
– Not just a song from the award winning production “Fiddler on the
Roof,” matching mentor to protégé can mean the difference
between a successful and unsuccessful outcome. Many organizations let
the mentor and protégé self select their matches. Others
will match protégé need with mentor skill. Beyond
matching skill and need, there is a need for personality compatibility.
We’re not advocating mentor/protégé e-harmony here, but
the mentor has to possess the skill needed by the protégé
AND there must be a personality match or chemistry between the parties.
If the mentor and protégé don’t enjoy each other’s
company on some level, the relationship will not flourish nor be
successful.
Once you’ve given your mentors the basics in handling their
discussions with their protégé, made your
protégé selection, and played
matchmaker, it’s time to introduce a Relationship
Framework. For us,
that framework is The
O3 Problem Solving Process…but our time is
up for today, so we’ll share more on that next week. On a
separate note, we’d like to thank each of
the team members on the Orgwide team for their work on the 33rd Annual
Telly Award
winning asset titled “Be at Home…Today!” completed for the Homewood
Suites by
Hilton brand. Please CLICK
HERE to view a sample
of our Telly Award winning product. Until
next time, remember to Take Care of the Customer, Take Care of Each
Other, and
Take Care of Yourself.
About the Author:
Bob
Taylor,
co-founder and CEO of OrgWide Services, brings 30 years of hands-on
management,
real-world leadership, and business experience to our
organization. Bob's
enthusiasm and commitment for developing skills in others has resulted
in a
synthesis of a business and personal philosophy that culminated in the
inception of Orgwide. A former Sr. Manager in FedEx's
world-recognized
Leadership Institute, Bob learned the leadership trade by practicing
and
applying his lessons in the trenches. After an impressive career
in
operations at FedEx, Bob was invited back to headquarters to train and
develop
other leaders. Bob was rewarded for his contribution to the
success of
the Leadership Institute and its students when he received the
company's most
coveted award for individual contribution, the Five-Star Award for
Excellence. In 1995, Bob elected to open RFTaylor & Company,
a
management consultancy serving such corporate clients as Emerson
Electric,
FedEx, Hilton Corporation, and Nike, Inc., to name a few.
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