News for the Hospitality Executive
McLaren Technologies, MTech’s partner for the Asia Pacific is the regions leading provider of guest-response, asset protection and workflow automation solutions. On consultation with Pan Pacific, the company has now completed the installed two new systems - HotSOS and REX from market leader MTech - to assist in streamlining the resort’s extensive operations.
McLaren Technologies Managing Director Matthew White said HotSOS, provided by software and hardware solutions developer MTech, is one of the industry’s most progressive guest tracking solutions.
Mr. White said the fresh tech-solutions are designed to positively impact the Pan Pacific in Bali at every level, from staff and guests requests right through to room assignment and cleaning processes.
“The Pan Pacific Nirwana Bali might be one of the most private resorts on the coast, but that doesn’t mean it can’t also be one of the most modern and competitive in terms of its guests services, thanks to the installation of HotSOS,” he said. “When combined with REX for optimised housekeeping, the Pan Pacific is undoubtedly leading the way in regards to efficiency for guests.”
A preventative maintenance and task management system, the automated HotSOS solution is designed to fast track service orders and guest requests for increased efficiency. HotSOS uses innovative technology for a more streamlined approach to hotel operations.
Also regarded as an innovator in regards to staff communication, the highly regarded REX housekeeping management solution is perhaps most famous for its use of Android devices, which are supplied to staff working at all levels of the hotel’s infrastructure.
General Manager of the Pan Pacific Nirwana Bali Resort Joe Polito said empowering room attendants with Android technology means that guests are assured of enjoying access to their rooms on check in faster than ever before.
“Our resort extends across some 103 hectares, so efficiency and communication are key to ensure that things happen in the timeliest manner possible,” said Mr Polito.
“By arming attendants with Android and Blackberry technology, we can now optimise the order in which rooms are assigned for service and even fast track even the simplest of guest requests like a call for fresh towels, to help speed the entire housekeeping process up for the benefit and added convenience of everyone.”
The Pan Pacific Nirwana Bali Resort is a lush hideaway built atop a sheer cliff with breathtaking views of the Indian Ocean and Tanah Lot. Set in the tranquil village of Tabanan, West Bali, the resort enjoys a magnificent setting along a sweeping coastline, and boasts an award-winning 18-hole golf course designed by Greg Norman.About Pan Pacific Nirwana Bali Resort
The expansive 103-hectare integrated resort is located on Bali’s magnificent southwest coast and features spectacular views of the island’s volcanic mountains and the Indian Ocean. With 278 rooms including luxury suites and villas, the resort offers world class recreational and banquet facilities including indoor and outdoor meeting spaces for up to 300 guests. Its lush 18-hole world class Greg Norman golf course has also won acclaimed honours including “Best Course in Asia” and “Best Course in Indonesia” and the resort has been named by World Travel Awards as ‘Indonesia’s Leading Golf Resort’. For more information, visit www.panpacific.com/bali
About Pan Pacific Hotels and Resorts
Pan Pacific Hotels and Resorts comprises 19 premium hotels, resorts and serviced suites (including those under development) in 12 countries across Asia, North America and Oceania. The “Pan Pacific” brand provides refreshing Pacific experiences inspired by an invigorating blend of its Pacific Rim locations. It is focused on enriching experiences that draw on a diversity of landscapes and cultures; and relevant choices that convey freedom and individuality. Pan Pacific Hotels and Resorts has been recognised by Condé Nast Traveler magazine as one of the 25 hotel companies demonstrating social responsibility and has won esteemed accolades such as World Travel Awards, AAA Four Diamond Award, Condé Nast Gold List and Readers Choice Awards. For more information, visit www.panpacific.com
About McLaren Technologies Asia Pacific Pte Ltd.
The McLaren Group, headquartered out of Singapore and Sydney, Australia is one of the Asia Pacific’s leading providers of SaaS based technology solutions for hotels, resorts and visitor based environments. McLaren delivers a range of “best of breed” SaaS products, solutions and services from the world’s foremost providers of hospitality technology. McLaren’s customers span the world’s leading hotel companies including the InterContinental Hotel Group, Starwood Hotels and Resorts, Hilton Worldwide, Accor Hospitality, Langham Hotels, Four Seasons, Peninsula Hotels, the Mandarin Oriental Hotel Group and Hyatt Hotels and Resorts. McLaren is the leader in delivering 100% customer satisfaction, application usage and system operability. Supporting customers across the Asia Pacific, the Middle East and Africa McLaren Support features a highly skilled team of Engineers and Product Specialists. For more information about McLaren International contact [email protected] or visit the www.mclarenint.com.
Tel: +61 2 9231 5320
Fax: +61 2 8915 1358
Email: [email protected]
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News Being Published on Hotel-Online Inquire Here
Hyatt Hong Kong Teams With McLaren Technologies For New Tech and Task
Management Upgrade / March 2012
Implements Technology 'Jazz' Up At Conrad Hong Kong Hotel / March
Wireless and MTech Bring Enterprise Level Messaging to the Hospitality
Business; HotSOS customers can now use any Verizon Wireless phone for
dispatching service orders and achieving fast, reliable delivery of
messages / December 2011
International, Inc. Acquires MTech / November 2011
Provides Gateway Between Two-Way Radios and HotSOS; Kenwood now joins
the MTech family of supported devices allowing more options to
customers using its Hotel Service Optimization System / October 2011
Adds HotSOS Functionality to Help Hotels Protect Against Legionnaire's
Disease; To better respond to potential problems with stagnant water
remaining in sink pipes in vacant guestrooms, MTech is addressing the
potential health issue within HotSOS's Winter Release / October 2011
Surpasses 2,000 Hotel Milestone; As the leading provider of
guest-response, asset protection and workflow automation solutions
nearly all the top names in hospitality trust MTech to help them
improve guest experiences / September 2011
Partners with SuiteLinq to Respond More Quickly to Guests' Service
Requests; Seamless integration of MTech's Hotel Service Optimization
System to the SuiteLinq marketing platform delivers the ultimate
experience for guests and new revenue streams for owners /
Hotels Migrating to MTech's HotSOS; The luxury hotel brand is now
upgrading to MTech's Hotel Service Optimization System to heighten its
already superior service delivery / Augsut 2011
Technologies Delivers the Latest in Guest Service Technology from MTech
to the Internationally Renowned InterContinental Grand Stanford Hong
Kong / June 2011
Peabody Orlando Proactively Controlling Energy via MTech/Control Green
Integration / May 2011
REX/Axxess Integration Fulfilling Guests' Requests for Service/No
Service / April 2011
/ INNCOM Integration Streamlining Room Turns at Bardessono / March
Does . . . H2GO; MTech adds Android Device Support to its mobile HotSOS
platform / January 2011
Seeking Software Analyst/Developers to Support Growth; Miami-based
company is growing its team to better handle its portfolio of
hospitality applications, including HotSOS, REX, PMWorks and more . . .
/ November 2010
Scores Rise for Platinum Hotels with Deployment of MTech's PMWorks;
MTech's popular preventive maintenance solution is being used across
all Platinum Hospitality Management properties; Since PMWorks was
deployed, guest-service scores have soared / November 2010
Hospitality Management Raising Productivity with PMWorks; Developed by
MTech, the Web-based preventive maintenance solution maintains and
extends the effective life of furnishings, fixtures and equipment at
all 17 Premier Hospitality Management hotels / October 2010
Does . . . REX: MTech adds Android Device Support to its Room Expeditor
Tool; REX already running on iPod Touch and iPhone / June 2010
|REX Room Expeditor from MTech Named 'Most Innovative Hospitality Technology' by HTNG / March 2010|