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July - September  2011

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**Top 25 Read Articles - September 2011**
  1. Social Media Coercion: How far should hotels go to please and appease guests? / Daniel Edward Craig
  2. Hyatt Unveils Hyatt House, an Evolution of its Extended-Stay Brand; 38 Hyatt Summerfield Suites and 16 Recently Acquired LodgeWorks Hotels to Be Rebranded
  3. Hotel Lawyers in Phoenix: "It's not just me. The market has changed in just the last 60 days!" / Jim Butler
  4. Hilton Anatole in Dallas, Texas Facing Civil Suit After Spa Worker Videotaped Female Guest
  5. UNITE HERE: Workers at Hyatt Hotels Launching Week Long Strike in Four Cities
  6. Bedbugs in Hotels: New Data Behind the Growing Epidemic Shows a 660% Increase of Reported Incidences from January 1, 2011 through September 1, 2011 Compared to 2010 Totals; Number of Individual Hotels with Reported Incidences has Increased 250%
  7. PKF U.S. Hotel Forecast: Optimism Among Pessimism; Forecast for Lodging Growth Despite Economic Volatility Headwinds
  8. Want Loyalty? - Get Your Guests Positively Emotional!!!! / Roberta Nedry
  9. Shame on Us in Hospitality. We Have Plenty of Jobs, but Everyone Keeps on Leaving. / John R. Hendrie
  10. Marriott Takes Back Operation of Waikiki EDITION After New York Courts Order Control be Returned
  11. InterMountain Management LLC Acquires Pillar Hotels and Resorts; Combined Company will Manage 308 Hotels, More than 30,000 Rooms
  12. Social Media Ambush: When Hotel Guests Go on the Attack / Daniel Edward Craig
  13. Four Seasons Hotels and Resorts Enters Joint Venture with Silverstein Properties and Dune Real Estate Partners for $360 Million Development of a 444-room Resort at Walt Disney World in Orlando, Florida
  14. Marriott Says Waikiki Owner Bankruptcy Self-Defeating and Will Ultimately Destroy Value of Asset; Marriott Will Vigorously Pursue Tens of Millions of Dollars in Damages
  15. First Impressions Count: Five Things to Set the Scene for Your Guests’ Stay, Make their Arrival More Enjoyable, and Build Loyalty via Convenience and Choice / Andrew Sanders
  16. M Waikiki LLC Files for Bankruptcy Protection Following New York Court Order to Return Operational Control to Marriott International; Owners Intend to Continue Operating Hotel as The MODERN Honolulu Under Reorganization Plan
  17. 10 Ways to Win More Group Business
  18. How to Test Hotel Feasibility / Steve Rushmore
  19. What Went Wrong with the $102 million Downtown Marriott Hotel Project in Peoria, Illinois?
  20. Auction Scheduled for 966-room Riverfront Hotel
  21. Hyatt Hotels Completes Acquisition of Pared Down LodgeWorks’ Portfolio for Approximately $660 million; Included are the Management or Franchise Right for an Additional Four Hotels
  22. Trump International Hotel & Tower in Chicago a Symbol of  Post 9/11 Attack Architecture Revival
  23. Accor Launches New Operational Strategy with Major Changes Focused on Brands
  24. U.S. Hotel Groups Still Dominate at Home with Hilton Leading the Pack; With Market Saturation Nearing, Groups Looking Abroad to Promote Products and Concepts
  25. STOP, LOOK, LISTEN - Where We Are and Where We Are Headed with Hotel Technology / Terence Ronson

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**Top 25 Read Articles - August 2011**
  1. The Cloud is Fast Approaching - What This Means to You - The Hotelier / Terence Ronson
  2. Hotel Lawyers on Terminating Hotel Operators: M Edition Lawsuit Against Marriott Has a New Twist Marriott is Replaced Overnight / Jim Butler
  3. Dr. Doom: Effects of the Downgrade on the Hotel Industry / Joel Ross, HotelNewsNow Columnist
  4. Ten Things You Should be Doing on Your Website but Probably Aren't
  5. Owner of Three Connecticut Hotels to Pay Fine For Alleged Price Fixing
  6. M Waikiki's Edition Lawsuit Against Marriott International and Ian Schrager - an Owner's HMA Dispute with Marriott and What it All Means / Jim Butler
  7. Turnberry Hotel Group Takes Back Mangement of the Turnberry Isle Hotel & Resort in Aventura, Florida, Drops Fairmont Flag
  8. Benchmark Hospitality International's Top Five Dining Trends for 2011
  9. Hotel Lawyer with More on M Waikiki Edition Lawsuit Against Marriott; What Marriott's General Counsel Says / Jim Butler
  10. Hersha Hospitality Trust to Sell Portfolio of 18 Non-Core Properties to Starwood Capital Group for $155 million; Agreement Represents the Largest Sale in Hersha's History
  11. Marriott Responds to Takeover of Waikiki EDITION by Owner Stating Action is Illegal and a Blatant Violation of  Contractual Agreement; Will Aggressively Oppose Move; Remains Deeply Committed to the EDITION Brand
  12. ReviewAnalyst and TrustYou Form Partnership; Strategic Alliance will Offer Hotels Unrivaled Global Social Media Reputation Management
  13. A Proposal Isn't Just Paperwork. Six Tips to Create Effective Sales Proposals / Amanda Dennis
  14. The Three Ingredients of Engaging Service: Humility, Reverence & Professionalism / Dr. Bryan K. Williams, DM
  15. Genting Group is Betting on Miami as Future for Development of a $3 billion Resort Destination with Purchase of Miami Herald Property
  16. Stop Treating Your Staff like Children and Start Training them like Adults! / Jim Hartigan
  17. Triple Threat: The Importance of Hotel Facebook Page Design; Lowering Your Commission Payments to OTA's and Top 5 Reasons for Hotel Mobile Websites
  18. Guest Files Lawsuit and Seeks Class Action Status Against a Virginia Beach Hotel Alleging Privacy Law was Violated with Restricted Information Printed on Receipt
  19. How to Convert Business on Your WEBSITE / Sally Richards
  20. Caesars Gains Approval to Break Ground on $500 Million Strip Project in Las Vegas, Nevada; Project to Employ 3,000 Construction Workers and Create 1,500 New Jobs
  21. Las Vegas Hilton Reports Another Quarterly Loss of $8.9 million and Skips Interest Payments on Loan; Hilton Hotels has Notified Owners, Colony Resorts LVH Acquisitions, that Renewal for Use of Hilton Name Will Not Occur
  22. Tired of Waiting Around, Marriott International Enters Bankruptcy Fight Over Sawgrass Marriott Resort Filing its Own Reorganization Plan to Push the Case Forward and Give Creditors a Meaningful Choice
  23. MGM Resorts Seeking Approval to Implode CityCenter's Harmon Hotel; Perini Building Sure to Oppose Request as Legal Wrangling Continues
  24. Claiming They Acquired Legionnaire's Disease, Six Former Aria Guests File Suit Seeking $1.5 million for Each of the 225 Counts in the Complaint
  25. If Boyd Gaming Owes $20 million to the State of Nevada for Comped Meals, Imagine the Potential Industry Total Owed

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**Top 25 Read Articles - July 2011**
  1. Hyatt Apologizes for Heat Lamps Being Turned on Strikers at Park Hyatt Chicago During One Day Strike; A Move Clearly Not in Line with Hyatt's Values or Corporate Policies
  2. Pool Party Trend Paying Off Big for Las Vegas Resorts
  3. For the First Time in its 50-Year History, John Q. Hammons Hotels & Resorts, Walking Away From Stalled Hotel Project
  4. 2011 Construction Report North America: 23 Hotel Waterparks Expect to Open in 2011; 10 Coco Key Waterparks Bought at Auction for Bargain Prices / Jeff Coy & Amanda McDaniel
  5. Driftwood Hospitality Management Forms $400MM Joint Venture with Apollo Global Real Estate; Partnership Focused on Acquiring and Repositioning Hotels Across U.S.
  6. Downtown Disney® Resort Area Hotels to Offer Their Lowest Rates of the Year to Hospitality Workers; A Special Salute to those Who Work to Make Vacation Wishes Come True
  7. Developers of Yellowstone Club in Montana and Tamarack Resort in Idaho Sue Credit Suisse For Up To $7.5 Billion Claiming Fraud and RICO Conspiracy Charges; Judge States "Naked Greed" Shocked the Conscience of the Court
  8. Hyatt Agrees to Purchase LodgeWorks' Portfolio Including 24 Hotels for $802 Million
  9. One Night Stands Are Expensive / Robert Mandelbaum
  10. Service Excellence: The MOST Important Thing To Create a Service Culture! / Dr. Bryan K. Williams
  11. Report Details the American Cities Where Hotel Rates Have Decreased or Increased the Most: Leisure Destinations Getting Cheaper While Some Big Cities Continue to Raise Rates; Hotwire Hotel Rate Report for July 2011
  12. ARIA Issues Message to Guests Regarding Reported Instances of Legionella Bacteria
  13. White Lodging to Build a 1,003-room Marriott Marquis in Austin, Texas; To be the Largest Hotel in Austin
  14. Today's Revenue Management - Is There an App for That? / Tim Wiersma
  15. The Kansas City Hyatt Disaster: 30 Years Later, a Reminder to Never Forget
  16. CityCenter Developers Given Deadline to Devise a Strategy to Either Repair or Demolish the Unfinished Harmon Tower / Howard Stutz
  17. Living the Suite Life: 10 of Las Vegas' Most Extravagant Hotel Rooms; A Night in Some of the Priciest Hotel Suites in Las Vegas Can Cost up to $40,000
  18. Former MGM CEO, Terry Lanni, Dies at 68
  19. HEI Hotels & Resorts Acquires 360-room San Diego Marriott La Jolla in La Jolla, California
  20. Put Room 77 to Work / Susan Deluzain Barry
  21. $2 billion Proposal Outlined for Saving the Century Plaza Hotel in Los Angeles; Plans Include Two 46-story Mixed Use Towers Along with Hotel and Condos
  22. Paul White Resigns as CEO of Orient-Express Hotels; Chairman Bob Lovejoy Named Interim CEO
  23. Nobody Asked Me, But… No. 78: AAHOA Chairman Hits a Home Run; Universal Franchisee Bill of Rights; HomeSpun; Quote of the Month / Stanley Turkel
  24. Lewis Trust Group, Owner of Ritz-Carlton Palm Beach, Sues The Ritz-Carlton Hotel Co., Marriott International Inc. and Avendra Inc. Claiming Entities are Siphoning Profits Through Fees and Kickbacks
  25. The Changing Face of Guest Feedback / Chris Larsen

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