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Dorchester Collection Appoints Rachel Angell as
Performance Improvement Manager

New Role Created to Analyze Guest Data to Identify
Opportunities for Service Improvement for Each Hotel


June 8, 2012 (London)
Dorchester Collection has announced the appointment of Rachel Angell as performance improvement manager for the UK area, encompassing The Dorchester, Coworth Park and 45 Park Lane. The focus of the new role is to ensure extraordinary service levels are maintained at each hotel, providing the ultimate in guest engagement.

Reporting to Roland Fasel, regional director UK and general manager of The Dorchester, Angell will also work closely with Dorchester Collection's Ana Brant, who joined in March 2012 as director of organizational performance. Brant is responsible for driving guest engagement and employee engagement across all of the luxury hotel collection's properties.

Previously, Angell served as event manager at Coworth Park, which she has held since 2010.  Prior to Coworth Park, Angell worked as senior event manager from 2008 to 2010 at Mandarin Oriental in London and as assistant banqueting manager from 2005 to 2008 at The Dorchester.  Earlier experience includes four years in Front of House positions at The Savoy.

Roland Fasel commented, "Rachel's well deserved promotion is testament to her hard work and dedication. Her appointment to this role will ensure constant improvements in our guest proposition, and reflects our commitment to being the finest hotel in the world."

Dorchester Collection

Dorchester Collection is a portfolio of the world's foremost luxury hotels in Europe and the USA, each of which reflects the distinctive culture of its destination. By applying its unrivalled experience and capability in owning and operating some of the greatest individual hotels, the company's mission is to develop an impeccable group of the finest landmark hotels through acquisition as well as management of wholly-owned and part-owned hotels, and to enter into management agreements.

The current portfolio includes the following hotels (in order of them joining the group): The Dorchester, London; The Beverly Hills Hotel, Beverly Hills; Le Meurice, Paris; Hôtel Plaza Athénée, Paris; Hotel Principe di Savoia, Milan; Hotel Bel-Air, Los Angeles; Coworth Park, Ascot, UK; 45 Park Lane, London; and Le Richemond, Geneva.

dorchestercollection.com
.
Contact:

Amy Newcomb
Hawkins International PR
(212) 255-6541
Amy@hawkpr.com


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Also See: Dorchester Collection Appoints Janice Snowden as Area Director of Sales and Marketing for The Beverly Hills Hotel and Hotel Bel-Air in California / June 2012

Dorchester Collection Appoints Klaus Kabelitz as General Manager of the 109-room Le Richemond in Geneva, Switzerland / May 2012

Dorchester Collection Names Arabella El Barkouki as Director of Sales and Marketing of the 109-room Le Richemond in Geneva, Switzerland / April 2012

Dorchester Collection Appoints Denise Flanders as General Manager of Hotel Bel-Air in Los Angeles, California / April 2012

Dorchester Collection Appoints John Scanlon as Hotel Manager for The Dorchester in London, England / February 2012

Dorchester Collection Appoints Eugenio Pirri as Vice President, People and Organizational Development / December 2011

Dorchester Collection Unveils More Plans for 2011 with News from Several Properties; Highlights include the Opening of 45 Park Lane in London and the Newly Renovated Hotel Bel-Air in Los Angeles / August 2011

Dorchester Collection's Culinary Partners, Chefs, Restaurateurs and Food & Beverage Management Teams Plan for the Future of Hospitality Business at Recent Conference / July 2011

Dorchester Collection Appoints Edward A. Mady General Manager of The Beverly Hills Hotel and West Coast Regional Director, USA; Current GM of The New York Palace to Oversee West Coast Operations of the Luxury Hotel Collection / July 2011

The Dorchester Collection Selected to Manage 109-room Le Richemond in Geneva, Switzerland with the Group's First Third-Party Management Agreement / July 2011

The Dorchester Collection to Open 45 Park Lane in London, England / May 2011

The Dorchester Collection Names New Staff Appointments Through its Collection Including Christophe Saintagne as Head Chef for Alain Ducasse au Plaza Athénée in Paris and Sally Pedder as Manager for The Dorchester Spa / December 2010

The Dorchester Collection Opens the 70-room Coworth Park Located in Ascot, UK; Hotel Has Several Unique Eco-Initiatives / September 2010

Dorchester Collection Appoints Marie-Laure Akdag as Hotel Manager at the 45 Park Lane, London / June 2010

Dorchester Collection Appoints Zoe Jenkins as General Manager at New Country House Hotel, Coworth Park near Ascot, UK / November 2009

Michelin-Starred Chef John Campbell Named as Food and Beverage Director for Dorchester Collection's New Country House Estate and Spa, Coworth Park, UK / July 2009

The Dorchester Collection Building Coworth Park a New 69 room Country House Hotel near Ascot, Surrey / January 2009
...

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