News for the Hospitality Executive
General Manager Ms. Tash Tobias says the hotel’s latest investment, the acclaimed MTech management system HotSOS, is a dramatic step forwards in regards to cutting edge guest services and hotel management.
“Creating memorable guest experiences and providing seamless service is what InterContinental Singapore is renowned for. It’s what inspired us to invest S$7.2 million to preserve and revamp our 1920s shophouse guest rooms and suites last year, and now it has inspired us to look to the future with a significant investment in the installation of HotSOS technology.”
The InterContinental Singapore commissioned Singapore and Sydney based McLaren Technologies Asia Pacific Pte Ltd to review its existing systems and advise on the optimum strategy for enhanced operational efficiency.
After an in-depth consultation with the hotel’s own senior management and IT team, McLaren Technologies has now concluded the implementation of InterContinental’s new HotSOS this month.
Managing Director Matthew White said by implementing HotSOS, the InterContinental Singapore now offers guests an experience that reveals the best of the city’s past in its design, but with a face to the future when it comes to technology and new service ideas.
“The InterContinental proves that it is possible to respect and embrace the elegance and nostalgia of Singapore’s graceful past and architectural features while moving forward and staying contemporary in regards to service and efficiency,” he said.
“By implementing HotSOS InterContinental Singapore is poised to stay ahead of game. The nature of this technology project means that the hotel can now deliver an unrivalled service that represents the future of hospitality while preserving and celebrating important heritage features, which are a true point of difference for this beautiful hotel.”
MTech's HotSOS (pronounced hot sauce) is one of the hospitality industries most progressive technology solutions, credited with assisting hotel staff with the management of workflows, the tracking and reporting of guest incidences, and prioritising both staff and guest requests simultaneously.
A unique landmark in the heart of historic Bugis, the InterContinental is Singapore's only Peranakan-inspired luxury hotel. The hotel’s room amenities – like its new HotSOS service system - are however firmly based on the 21st century.
Rooms incorporate leading-edge technology including a Bose wave music system and an array of media connections including HDMI, USB, Internet data connection and PC link inputs allowing guests to project their laptop screen on the room’s 46” LED TV. An iPhone and iPod-compatible docking station, European designer bathroom fittings and sumptuous bedding complete the luxurious experience.For more information about McLaren contact [email protected] or visit the website www.mclarenint.com.
About McLaren Technologies Asia Pacific Pte Ltd.
The McLaren Group, headquartered out of Singapore and Sydney, Australia is one of the Asia Pacific’s leading providers of SaaS based technology solutions for hotels, resorts and visitor based environments. McLaren delivers a range of “best of breed” SaaS products, solutions and services from the world’s foremost providers of hospitality technology. McLaren’s customers span the world’s leading hotel companies including the InterContinental Hotel Group, Starwood Hotels and Resorts, Hilton Worldwide, Accor Hospitality, Langham Hotels, Four Seasons, Peninsula Hotels, the Mandarin Oriental Hotel Group and Hyatt Hotels and Resorts. McLaren is the leader in delivering 100% customer satisfaction, application usage and system operability. Supporting customers across the Asia Pacific, the Middle East and Africa McLaren Support features a highly skilled team of Engineers and Product Specialists. For more information about McLaren International contact [email protected] or visit the www.mclarenint.com.
Tel: +61 2 9231 5320
Fax: +61 2 8915 1358
Email: [email protected]
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News Being Published on Hotel-Online Inquire Here
Hyatt Hong Kong Teams With McLaren Technologies For New Tech and Task
Management Upgrade / March 2012
Implements Technology 'Jazz' Up At Conrad Hong Kong Hotel / March
Wireless and MTech Bring Enterprise Level Messaging to the Hospitality
Business; HotSOS customers can now use any Verizon Wireless phone for
dispatching service orders and achieving fast, reliable delivery of
messages / December 2011
International, Inc. Acquires MTech / November 2011
Provides Gateway Between Two-Way Radios and HotSOS; Kenwood now joins
the MTech family of supported devices allowing more options to
customers using its Hotel Service Optimization System / October 2011
Adds HotSOS Functionality to Help Hotels Protect Against Legionnaire's
Disease; To better respond to potential problems with stagnant water
remaining in sink pipes in vacant guestrooms, MTech is addressing the
potential health issue within HotSOS's Winter Release / October 2011
Surpasses 2,000 Hotel Milestone; As the leading provider of
guest-response, asset protection and workflow automation solutions
nearly all the top names in hospitality trust MTech to help them
improve guest experiences / September 2011
Partners with SuiteLinq to Respond More Quickly to Guests' Service
Requests; Seamless integration of MTech's Hotel Service Optimization
System to the SuiteLinq marketing platform delivers the ultimate
experience for guests and new revenue streams for owners /
Hotels Migrating to MTech's HotSOS; The luxury hotel brand is now
upgrading to MTech's Hotel Service Optimization System to heighten its
already superior service delivery / Augsut 2011
Technologies Delivers the Latest in Guest Service Technology from MTech
to the Internationally Renowned InterContinental Grand Stanford Hong
Kong / June 2011
Peabody Orlando Proactively Controlling Energy via MTech/Control Green
Integration / May 2011
REX/Axxess Integration Fulfilling Guests' Requests for Service/No
Service / April 2011
/ INNCOM Integration Streamlining Room Turns at Bardessono / March
Does . . . H2GO; MTech adds Android Device Support to its mobile HotSOS
platform / January 2011
Seeking Software Analyst/Developers to Support Growth; Miami-based
company is growing its team to better handle its portfolio of
hospitality applications, including HotSOS, REX, PMWorks and more . . .
/ November 2010
Scores Rise for Platinum Hotels with Deployment of MTech's PMWorks;
MTech's popular preventive maintenance solution is being used across
all Platinum Hospitality Management properties; Since PMWorks was
deployed, guest-service scores have soared / November 2010
Hospitality Management Raising Productivity with PMWorks; Developed by
MTech, the Web-based preventive maintenance solution maintains and
extends the effective life of furnishings, fixtures and equipment at
all 17 Premier Hospitality Management hotels / October 2010
Does . . . REX: MTech adds Android Device Support to its Room Expeditor
Tool; REX already running on iPod Touch and iPhone / June 2010
|REX Room Expeditor from MTech Named 'Most Innovative Hospitality Technology' by HTNG / March 2010|