News for the Hospitality Executive |
Guest Engagement and Retention Maestro's automated Smart eMessaging increases guest retention and revenue. It builds loyalty by offering guests add-on amenities and upgrades to enhance their stay with revenue-generating activities. Operators use proactive communications to serve guests before they arrive, while on-property, and after departure. Maestro’s integrated text and email messaging tools manage all guest communications and enable independents to automate targeted, relevant, mobile-optimized emails to their guest database. Cloud – Affordable and Secure Hosted Solutions Maestro Cloud reduces expenses and overhead. It is a reliable, affordable option for independents who want to focus on operations and revenue, not technology. Cloud hosting provides operating efficiencies, secures cardholder information, and delivers instant remote access to property or hotel group data. NORTHWIND's web-enabled platforms let operators manage multiple hotels from a central site, gain greater management control of property activities, centralize audits, and maximize revenue. Big Data and Mobile Business Intelligence Maestro gives independent operators access to real-time data to make on-the-spot decisions, monitor operational processes, and review KPIs. Maestro’s single-image database collects information from its 20 property modules and from third-party systems interfaced to Maestro. The BI combines this data to give hoteliers graphic, mobile-optimized data views for business decisions based on real information. Managers and ownership teams use Maestro to easily access the property's system anytime from anywhere to enable closer management oversight for informed, up-to-the-minute decisions. Maestro Mobile BI Management Dashboards give single and multi-property operators drill-down access to the “why” behind the numbers. Guest Loyalty Programs to Compete with Chains Maestro’s mobile-optimized online Guest Loyalty System gives independents the same benefits as major chains to recognize, reward, and retain guests. Maestro’s single-image database offers independent operators powerful functionality to compete with chain programs that were only available to brand franchisees. It automates the complex process of tracking and redeeming points to save time and cut cost. Maestro Loyalty increases business with loyalty programs and perks that reflect their unique brand and services. Reliable, Responsive Support and Expert Services NORTHWIND enhanced its Diamond Plus Service with the new MyMaestro Client Help and Knowledge Center to give independent operators the technology support they can rely on to be successful. NORTHWIND’s new Client Help and Knowledge Center is an interactive website offering 24/7 access to tools and resources for new and current Maestro users to maximize their productivity. It includes a welcome center, tutorials, webinar schedules, best practices, new-feature and release announcements, events, training and service requests, knowledgebase, FAQ's, interfaces, and live chat. For a demo of the Maestro Property Management Suite featuring the ResWave2 Booking Engine, please contact NORTHWIND at 1.888.667.8488 or email [email protected]. Exchange ideas and connect with NORTHWIND on: Maestro Property Management Solution Enhance guest service, improve efficiency, and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible resort software and boutique hotel software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, condominiums, and timeshare properties. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo & Timeshare Owner Management with Web Functionality, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging Golf, CRM, Guest Experience Measurement, CRO, GDS Two-Way XML Connectivity or Integration, Membership, Work Orders, Fine Dining and Retail POS, Online Table Reservations with Web Booking, Concierge, and Guest Experience Measurement. The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted, and Web platforms. About NORTHWIND – Maestro PMS NORTHWIND is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro resort hotel software technology. With over 30 years’ experience dedicated to developing technology solutions for the hospitality industry, NORTHWIND is a partner who understands you need a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control, and profitability. |
Contact:
NORTHWIND - Maestro PMS Ivana Johnston - Sales & Marketing 8300 Woodbine Avenue, 5th floor Markham, ON L3R 9Y7 Canada Phone: 905-940-1923 Toll Free: 1-888-667-8488 Email: [email protected] www.maestropms.com Media Contact Julie Keyser-Squires, APR Softscribe Inc. 180 River Springs Drive NW Atlanta, GA 30328 Phone: 404-256-5512 Email: Julie(at)softscribeinc.com www.softscribeinc.com |