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How 2010 Conde’ Nast “Top 100,” AAA Four-and Five-Diamond,
and Five-Star Award Winning Independent Properties
Consistently Stay on Top and Drive Guest Loyalty


NORTHWIND-Maestro Users Honored for their Exceptional ‘360-Degree’ High-Touch
Guest Service, Rely on Maestro PMS to Increase Revenue and Optimize Staff Productivity



Markham, ON – November 17, 2010 – NORTHWIND, provider of Maestro™ Enterprise Property Management hotel software and reservation software solutions for the industry’s leading independent hotel, resorts, and multi-property groups, announced that a growing list of independent luxury clients recently earned top honors from Conde’ Nast, Forbes Travel Guide, and the American Automobile Association for their outstanding properties and service.
 
Conde’ Nast “Top 100” properties focus on each guest’s experience
The 2010 Conde’ Nast ‘Top 100’ list of exceptional hotels is filled with properties that rely on the Maestro Suite of property systems to maximize revenue, drive more online bookings, and create a more productive operating environment that enables staff to focus on each guest’s experience.  Conde’ Nast “Top 100” Maestro users include the Kenwood Inn & Spa in Sonoma California, the Stephanie Inn in Cannon Beach, Oregon, The Wauwinet operated by Nantucket Island Resorts on Nantucket Island, and Queen’s Landing operated by Vintage Hotels near Niagara Falls, Canada.
 
Five-Star and Five-Diamond properties recognize guests, proactively offer best rates and services
The Stein Eriksen Lodge in Utah is a Forbes Travel Guide Five-Star, AAA Five-Diamond luxury resort that earns its reputation daily thanks to the efficient service of its professional staff.  “We pride ourselves on providing personalized service to our guests,” said Jan Raio, director of sales and marketing at Stein Eriksen Lodge.  “Our Maestro system enables us to recognize guests instantly when they contact us and proactively offer them the amenity or services they enjoyed with us previously.  Every department head uses Maestro to become more familiar with each guest’s requirements.”  NORTHWIND-Maestro clients, Post Ranch Inn and The Wauwinet, operated by Nantucket Island Resorts on Nantucket Island, earned a Four-Star rating from Forbes Travel Guide.

The Saint Paul Hotel has hosted presidents, royalty, business moguls and movie stars. “We use Maestro to get a clear picture of each guest’s past stay information so we can personalize their time with us when they return,” said David Miller, general manager of the AAA Four-Diamond Saint Paul Hotel. “All guest history data is stored in the system and easily accessible for instant access so we can provide the utmost in high-touch service. It shows our guests that we know their preferences and value them.  Maestro’s Yield Management system is also important for our guests because we can use it to offer them the best rates.  Guests can shop for excellent deals at our luxury hotel on holidays and periods when we are not busy.” 
 
Other Four-Diamond Maestro users include the Chaminade Resort & Spa operated by Benchmark Hospitality International, The Oban Inn and OSpa, and Minto Suite Hotel, which is Ottawa's only Four-Diamond all-suite hotel.   
 
Luxury resorts use centralized database and integration for greater staff efficiency
“Fairmont Hot Springs Resort is a Four-Diamond Resort with a four-season family of loyal guests that come back each year,” said Lucy Hallford, vice president finance at Fairmont Hot Springs. “Maestro’s integrated Front Office, Spa, Condo Ownership, Sales & Catering, and ResEze web booking engine enable our staff to create a friendly atmosphere.  Our suite of Maestro system modules works together seamlessly and frees our team to focus their attention on guests, not administration.”  
 
“Service is the common element at all our properties,” said Mary Ellen Dougan, Director of Sales and Marketing for Rodd Hotels and Resorts.  “Guests who stay at our Yarmouth business hotel receive the same service as at Rodd’s Five-Star Crowbush Golf Resort. We maintain a centralized guest database within our Maestro system that enables Rodd’s front office staff to track each of our frequent-stay Equity Club members to ensure they are always recognized and honored at all our hotels.  Maestro is an essential part of our award-winning service.”  
 
For a demo of the Maestro Property Management Suite featuring the ResWave Booking Engine, please contact NORTHWIND at 1.888.667.8488 or email info@maestropms.com.

At the BC Hospitality Exposition November 22 – 23 at the Vancouver Convention Centre, visit the NORTHWIND-Maestro team at Booth #424 for a personal demonstration.

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Maestro Property Management Solution 
Maestro from NorthwindEnhance guest service, improve efficiency, and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible resort software and boutique hotel software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, condominiums, and timeshare properties.  Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo & Timeshare Owner Management with Web Functionality, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging Golf, CRM, Guest Experience Measurement, CRO, GDS Two-Way XML Connectivity or Integration, Membership, Work Orders, Fine Dining and Retail POS, Online Table Reservations with Web Booking, Concierge, and Guest Experience Measurement.  The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted, and Web platforms.

About NORTHWIND – Maestro PMS

NORTHWIND is recognized in the hospitality industry for its “standard setting” Diamond Plus Service and robust integrated Maestro resort hotel software technology. With over 30 years experience dedicated to developing technology solutions for the hospitality industry, NORTHWIND is a partner who understands you need a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control and profitability.

Contact:



NORTHWIND - Maestro PMS
Ivana Johnston - Sales & Marketing
8300 Woodbine Avenue, 5th floor
Markham, ON L3R 9Y7
Canada
Phone: (905) 940-1923
Toll Free: (888) 667-8488
Email:  info(at)maestropms.com
www.maestropms.com
   
 Media Contact
Julie Keyser-Squires, APR
Softscribe Inc.
180 River Springs Drive NW
Atlanta, GA 30328
Phone: (404) 256-5512
Email:  Julie(at)softscribeinc.com
www.softscribeinc.com




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Independent Hoteliers Find the Perfect Balance of Online Distribution, Direct Website Bookings and Social Media Presence; Forward Thinking Operators Use Maestro’s ResWave Booking Engine to Take Back Their Guests From OTA’s, Maintain Their Brand Loyalty and Increase Profitability / October 2010

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NORTHWIND-Maestro Enables Operators to Increase Revenue with Mobile Presence and Web 2.0 Capability; Mobile Room Bookings Forecasted to Reach $160 Million in 2010; Mobile-Ready Operators Benefit / September 2010

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Maestro’s All-in-One Solution, Diamond Plus Service Make it PMS of Choice for 16 Independent Hotels, Resorts and Conference Centers in 2Q-2010; High-Touch Independent Single and Multi-Property Operators Select Maestro Integrated PMS to Maximize Guest and Group Self-Serve Web Bookings, Centralize CRM and Enable Staff to Focus on Guest Experience / July 2010

Getting Social at HITEC: Maestro PMS Unveils ResWave Direct Website Bookings Using Social Media and Mobile; Maestro’s Integrated Real-Time ResWave Booking Engine Enables Independent Hoteliers to Drive Reservations from Twitter and Facebook as well as iPad and Other Mobile Devices / June 2010

The Swarovski Crystal Empire Celebrates Grand Opening of Sparkling Hill Resort and Wellness Center Hotel with Dancers, Symphony, Celebrities, VIP’s; Fairy Tale Festivities and Dazzling Hospitality Highlight History Making Debut of Brilliant European-Inspired Luxury Wellness Destination / June 2010

NORTHWIND Launches Maestro Self-Service Touch Screen Kiosk to Improve Guest Experience, Reduce Costs; Maestro Easy to Use Check-In Kiosk Meets Emerging Guest Demands for More Freedom, Faster Service, and Allows Front-Line Staff to Focus on Value-Added Guest Interactions / May 2010

Two Leading Independent Multi-Property Companies with 11 Resorts Select Integrated Maestro Enterprise PMS Suite and Expand Guest Self-Serve Online; Maestro Centralized Single-Image Database Drives Increased Cross-Selling, Efficiency, 360-Degree Guest Service & Increases Direct Web Bookings for Lower Cost / April 2010

NORTHWIND Partners With Shift4® To Provide Maestro Users Secure, Cost-Saving Payment Card Processing; Shift4 Interface Enables Maestro Users to Utilize Any Bank or Payment Processor for Lowest Cost Card Services / April 2010

Conde Nast Gold List Barnsley Gardens Resort GM Scott Mahr Shares Success Tips After Being Named Outstanding GM by the GHLA; Credits Staff and Integrated Maestro PMS for Supporting Award-Winning Guest Service, Productivity and Revenue at Luxury Preferred Boutique Hotel Group Property / March 2010

Independent Hotels and Resorts Attract Guests, Increase Revenue Using Social Media and E-Marketing to Promote Direct Website Bookings, Loyalty; Personalized Service, Engaging Guests in the Era of Internet & Social Marketing Proves a Winning Strategy for Independent Hoteliers to Outshine Large Chains / March 2010

Profitable Business Strategies “Beyond PMS” is Focus of NORTHWIND-Maestro 2010 Users’ Conference; Interactive Event Offers Independent Hotel & Resort Operators Profitable Web Best-Practices, Performance Strategy Sessions, Social Media Training & Hands-On Labs / February 2010

Maestro PMS Clients Honoured in 2010’s Most Prestigious Lists Including Conde Nast Gold, Forbes, and AAA 5 Diamond; Leading independent single & multi-property hotels & resorts reveal secrets to staying on top year after year / February 2010

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One-of-a-Kind Sparkling Hill Resort and Wellness Hotel Grows Online Bookings Daily for Guests and Groups for Much Anticipated April 2010 Grand Opening; Spectacular $100 Million British Columbia Destination Partners with Canadian-based Maestro PMS to Drive Online Bookings, Guest-Centric Automation and World Class Service / December 2009

21 Independent High-Touch Hotels & Resorts Close 2009 with Focus on Future; Select Maestro PMS to Maximize Revenue, Bring Guests Back and Reduce Costs; Savvy Operators prepare for growth in 2010; Maestro’s Guest-centric, integrated functionality, powerful online capabilities, PCI compliance and Diamond Plus Service key to success / December 2009

Maestro PMS Certified for PCI Compliancy, PA-DSS Standards; Maestro earns certification from PCI Security Standards Council to support its clients’ PCI compliance obligations / November 2009

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Booming Banff Lodging Company Maximizes Tour Group Revenue, Occupancy and Staff Productivity for 8 Hotels with Integrated Maestro Multi-Property PMS; Independent Resort Company Manages Hotels, Condos, Restaurants, Spa, Ski School and Retail from Centralized Maestro Single-Image Database for Accurate Cross Selling, Streamlined Operations, Personalized Guest Service / October 2009

Luxury Water's Edge Resort and Spa Selects Maestro PMS to Maximize Efficiency, Guest Service & Online Bookings with Single-Vendor, Single Database Solution; Maestro provides integrated total-property solution with Web Booking, S&C, Spa, POS, Condo, Analytics and GDS interface supported by the industry's best Diamond Plus Service for most productive and profitable operations / October 2009

Smoky Mountain Resorts Selects Maestro Multi-Property PMS & ResWave Booking Engine for 7 Flagged and Independent Hotels to Maximize RevPar & Cross Selling Online; Hosted ASP PMS, ResWave Online Booking, Condo-Timeshare on one database at all properties to ensure optimized rates, accurate inventories, and management controls / September 2009

Award Winning Luxury Taboo Resort & Spa Supercharges Online Revenue: Guests Book Rooms, Upsell & Personalize Their Stay Direct on Hotel Website; Resort leverages Maestro PMS integrated booking engine, dynamic packaging, real-time yield management - forecasting a 30% revenue increase with website guest and group self up-sell and lower cost per reservation direct bookings / September 2009

Award Winning 4-Diamond Luxury Stephanie Inn Implements Integrated Maestro PMS to Centralize and Automate High-Touch Service; Stephanie Inn marries personalized guest service with high-tech Maestro system to enhance guest history tracking, boost profits and reduce cost with increased efficiencies / August 2009

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Maestro Client Resort At Port Ludlow Named to Prestigious Condé Nast 'Gold List Top; Guest-centric Maestro Property Management System empowers luxury boutique Resort's award-winning personal service; real-time ResEze booking engine to fuel its booming website reservations success / June 2009

Maestro PMS 'Web Connection' Suite Adds Powerful New eMarketing Tool to Drive More Hotel Website Bookings, Increase Online Reservations and Reduce Costs; Maestro's eMarketing tool completes the 'total online solution', complements ResWave and Guest Feedback Tool (GEM) to maximize revenue, guest loyalty and free up staff to focus on personal service / May 2009

Maestro Users Cavallo Point and Stoneleigh Hotel & Spa Honoured By Condé Nast Traveler 'Hot List' Ultimate Insiders Guide to the Newest & Hottest Hotels; Guest-centric luxury hotels use Integrated Maestro Property Management System to automate award-winning operations, boost web bookings and maximize profits across all channels / April 2009

Build Profitability in 2009: Maestro PMS Proactive Yield Management Enables Operators to Thrive in Challenging and Competitive Marketplace; Effective real-time Yield Management is essential to manage RevPAR intelligently and deliver maximum profits across all channels / April 2009

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Maestro PMS Enables 4+ Star Luxury Stoneleigh Hotel & Spa Deliver Impeccable World-Class Personal Service; Historic Hotels of America-Preferred Hotels guest-centric property leads spa boom, gives staff 360-degree view of guest at every touch point with integrated Maestro Suite of modules / August 2008

Jekyll Island Club Hotel Focuses on Future and Growth Empowered by Scalable Maestro PMS Suite; Maestro's robust internet functionality, single-image database, supported by Diamond Plus Service impresses historic luxury destination resort operators / July 2008

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Maestro Selected as PMS for 7 High-Touch Resorts, Guest-Centric Boutique Hotels and 750 Room Multi-Property Group in 2Q '08; Boutique boom continues, Maestro chosen for Web Connection, personalized Diamond Plus service, single-image database for multi-property operations / June 2008

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Hospitality Industry Goes Online: Maestro Web Connection Suite Meets Guest and Group Demands for Web Services; Operators leverage integrated PMS to maximize online revenue, service and staff productivity / March 2008

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Nine Independent Luxury Resorts Install Maestro PMS Suite, Leveraging 'Web Connection' Technology; High touch resorts choose Maestro to boost on-property and online revenue; maximize internal communications and provide guest-centric service second to none / October 2007

Top Yield Management Pros Balance Experience and Judgment to Increase Revenue with Maestro PMS Technology; Properties Orchestrate Proactive Yield Management Strategies to Optimize Rates, Drive Profitability / October 2007

Lodge of the Ozarks Drives Higher Profitability with Maestro at The Largest Convention Center in Branson; Maestro optimizes all hotel and conference center operations on one database for greater staff productivity, stronger financial management and better guest tracking / September 2007

Increasing Online Revenue is Focus of NORTHWIND Maestro's 2008 Users' Conference; Maestro Guest Connections Conference presents workshops, expert training to support operators' 360-degree view of guests, drive profitability, service / August 2007

Luxury Resort Centralizes High-Touch Operation on Maestro PMS Suite Single-Image Database for 360-degree Guest View; Maestro integrates resort automation at every touch point, and supports Hecla Oasis in leveraging the web to up-sell at time of booking / July 2007

From Mainframes to Web Connectivity: Where the Hospitality Industry is Going / Two generations of Northwind Leadership Share Their Insights; The unexpected effects of the Internet on the relationship between guests, properties and tech vendors / Jacob Dehan and Warren Dehan / June 2007

Vintage Hotels Gains 360 Degree View of Guest at Every Touch Point with Maestro Enterprise Suite; Learn more about Maestro Four Diamond Service and free 'Web Connection' training at Northwind's HITEC booth / June 2007

Maestro Strengthens Internet Integration; Provides Clients Free Online 'Web Connection' Training to Boost Revenue, Productivity; New Web training program / June 2007

Maestro Partners with Hotel Operators and Experts on Web 2.0; Maestro sponsors 2nd annual Online Revealed travel conference for Web marketing to help hotel operators prepare and better understand the powerful effect of social media and Web 2.0 on internet bookings / June 2007

SunSwept Resorts Pampers Guests, Manages Multiple Properties Seamlessly With Maestro Enterprise System; Whether they come for romance or physical fitness, SunSwept guests enjoy top-notch service enabled by a single-image guest database / May 2007

Award-Winning Rudding Park Golf and Conference Center to Upgrade All Systems with Maestro Enterprise Suite; Luxury property taps Maestro PMS integrated multiple modules for extensive four stage property automation project / May 2007

Maestro Introduces Web Technology for The Wired Generation of Guests; Maestro 'Web Connection' gives operators total control of all Web and GDS channels / May 2007

UK Chains, Independents Thrive with Integrated, International Version of Robust Maestro PMS System Suite; NORTHWIND-Maestro PMS Builds Solid Presence in UK Hotel Market with Advanced Technology and Personal Service / April 2007

Maestro Installed at Top Ranked Fluno Conference Center Managed by Aramark Higher Education; World's #1 conference center partners with integrated Maestro PMS for banquet event and PMS on single platform, free online training Webinars / March 2007

Full-Service Hotels, Resorts See Revenue Payback, Optimized Efficiency with Integrated Maestro PMS Modules; Partnership & Hotel Technology Investment Delivers Premium Support Services & ROI / March 2007

Nantucket Island Resorts 5-Property Chain Relies on Maestro Multi-Property Suite for Rate Optimization, Operating Efficiency; Five premier hotels on Nantucket implement single-image database to streamline operations / February 2007

NORTHWIND Expands Maestro PMS with Advanced Resort Management Tools, Provides 360 Degree View of Your Guest / January 2007

 
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