Hotel Online  .Special Report


Nine Independent Luxury Resorts Install Maestro PMS Suite,
Leveraging ‘Web Connection’ Technology
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High touch resorts choose Maestro to boost on-property and online revenue; maximize
internal communications and provide guest-centric service second to none
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Markham, ON - October 30, 2007 –  NORTHWIND – Maestro PMS, provider of Maestro Enterprise Property Management hotel software and reservation software solutions for hospitality, announced that it completed a record number of installations of Maestro PMS, Sales and Catering and other system modules at nine independent full-service resorts with over 1,400 rooms in the past six months.  Some of the newest Maestro users include the Napili Kai on Maui, The Grand Hotel Cape May of New Jersey, The Hotel St. Regis in Detroit Michigan, the Prince Resort at Cherry Grove Pier in Myrtle Beach, South Carolina, and Benchmark Hospitality’s Bedford Springs Resort. 
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“The Hotel St. Regis selected Maestro PMS and Sales and Catering after evaluating many systems,” said Fadi Achour, the hotel’s general manager.  “NORTHWIND-Maestro has an excellent reputation for service and technology, and its guest-centric system complemented our personalized service at a competitive price point.”  The Hotel St. Regis is a member of the Luxury Collection of WORLDHOTELS.  

The 216-room Bedford Springs Resort in Bedford, Pennsylvania also recently installed Maestro Enterprise. The property offers a luxury Spa, an 18-hole golf course and trout fishing on property.  “We are a newly renovated property and Maestro’s professional team was very helpful training our new hires during our installation and go-live,” said Mark Roxby Bedford Springs Resort’s IT manager.  “We use Maestro PMS to manage our front office operation and back-end accounting and we will install Maestro Analytics business intelligence in the future.”  Bedford Springs Resort is operated by Benchmark Hospitality which utilizes Maestro as its corporate go forward property automation system.  Maestro is currently used by sixteen Benchmark properties.  

Trend: Resorts install Web Connection hotel management software
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Warren Dehan
President U.S. Operations for
NORTHWIND-Maestro PMS
“The new Maestro installations reflect a growing industry trend of independent resorts implementing sophisticated multi-module systems that integrate Web Connectivity and automate all resort operations on a single-image database,” said Warren Dehan, NORTHWIND-Maestro’s president of North American operations.   Maestro’s advanced single-image database technology offers many advantages over legacy systems:
  • All guest outlet charges are instantly recorded on their folio without rekeying or interfaces;
  • Additional modules such as Spa & Activities, Membership and Sales & Catering allow bookings and fees to automatically be centralized and shared in front office folios;
  • Guest requests are recorded in a single record for one or more hotels for a 360 degree view at every point of contact and optimal personal service;
  • Maestro’s multiple-module platform means hotels need only contact one support organization that delivers 24/7 world class support services.
The Web Connection drives resort reservations

The Internet is now the fastest growing source of resort reservations.  Resorts that implement Maestro Web Connection technology with property management and other applications are driving more bookings that generate greater revenue.  The Maestro Property Management Suite delivers the industry’s most robust Web integration with online functionality that includes:  

  • ResEze Internet booking engine with integrated revenue management;
  • Guest-driven spa, golf and activities scheduling;
  • Online dynamic package booking & Dining Reservations;
  • Condo & timeshare owner accounting and reservations.
NORTHWIND will be exhibiting at IH/M&RS November 11-13, 2007 in New York, NY in booth #3038NORTHWIND-Maestro will also be at the Historic Hotels of America 18th Annual Meeting November 27-29, 2007 in St. Petersburg Beach, FL. Please contact or visit us to request a demo and find out what our service can do for yours!

About NORTHWIND – Maestro PMS

We know how important it is that you provide your guests a consistent level of service and repeat recognition, while maintaining a 360 degree guest view at every point of contact.  NORTHWIND is empowering over 6500 users worldwide by delivering the industry’s most complete property management solution suite with over 20 robust Maestro applications sharing one single-image database.  The Maestro Property Management Suite may be deployed via Windows, UNIX, Linux, Terminal Services, ASP and Web platforms.

NORTHWIND, is recognized in the hospitality industry for its “standard setting” Support & Services and state-of-the-art Maestro technology. The company is respected for being a partner that understands how to help you boost productivity and strengthen management control for your hotel, resort, conference center or multi-property group by providing flexible solutions that increase productivity and maximize ROI. With a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for all types of hospitality operations including hotels, resorts, timeshares, condominiums, retreats, state parks and clubs. Maestro applications are engineered for operators who need to manage their enterprise in a real time environment for the utmost operational control and profitability. 

Maestro Property Management Suite

The Maestro Suite is comprised of over 20 integrated modules including Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence Tools, Sales and Catering, Multi-Property Management, Condo Owner Management with Owner Web Functionality, Timeshare Owner Management with Owner Web Functionality, Spa and Activities Management, Club Membership Management, Yield Management, Golf Course Management, CRM, Central Reservation Office, Corporate Enterprise Management, GDS Two-Way Integration, ResEze Web Booking Engine, Work Order Maintenance, Fine Dining and Retail POS, Table Reservations with Web Booking, Concierge and Guest Experience Management. 

Contact

NORTHWIND - Maestro PMS, North America
Audrey MacRae - Director, Sales & Marketing
P: 905.940.1923
1-888-667-8488
Email: info@Maestropms.com
http://www.maestropms.com/HOL

Media Contact
Julie Squires
Softscribe Inc.
Phone: 404-256-5512
Email: julie@softscribeinc.com
http://www.softscribeinc.com




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Maestro Partners with Hotel Operators and Experts on Web 2.0; Maestro sponsors 2nd annual Online Revealed travel conference for Web marketing to help hotel operators prepare and better understand the powerful effect of social media and Web 2.0 on internet bookings / June 2007
SunSwept Resorts Pampers Guests, Manages Multiple Properties Seamlessly With Maestro Enterprise System; Whether they come for romance or physical fitness, SunSwept guests enjoy top-notch service enabled by a single-image guest database / May 2007
Award-Winning Rudding Park Golf and Conference Center to Upgrade All Systems with Maestro Enterprise Suite; Luxury property taps Maestro PMS integrated multiple modules for extensive four stage property automation project / May 2007
Maestro Introduces Web Technology for The Wired Generation of Guests; Maestro 'Web Connection' gives operators total control of all Web and GDS channels / May 2007
UK Chains, Independents Thrive with Integrated, International Version of Robust Maestro PMS System Suite; NORTHWIND-Maestro PMS Builds Solid Presence in UK Hotel Market with Advanced Technology and Personal Service / April 2007
Maestro Installed at Top Ranked Fluno Conference Center Managed by Aramark Higher Education; World's #1 conference center partners with integrated Maestro PMS for banquet event and PMS on single platform, free online training Webinars / March 2007
Full-Service Hotels, Resorts See Revenue Payback, Optimized Efficiency with Integrated Maestro PMS Modules; Partnership & Hotel Technology Investment Delivers Premium Support Services & ROI / March 2007
Nantucket Island Resorts 5-Property Chain Relies on Maestro Multi-Property Suite for Rate Optimization, Operating Efficiency; Five premier hotels on Nantucket implement single-image database to streamline operations / February 2007
NORTHWIND Expands Maestro PMS with Advanced Resort Management Tools, Provides 360 Degree View of Your Guest / January 2007
Industry Leaders NORTHWIND & Jencess Partner in Response to Resort Industry Demand for All Inclusive Tech Solutions; Maestro leverages Jencess technology; delivers enhanced suite of PMS, Golf, Fine Dining POS, Retail POS, Membership Management / November 2006
One of New York’s “Sexiest Hotels” Installs Maestro Property Management; Madison Avenue property adds Maestro Analytics, ResEze Internet booking engine; single image database for all modules increases productivity / November 2006
Maestro Adds Retail POS, Membership and Golf Management to Extensive Product Suite, Automates All Areas of Property Operations with a Single Client Record / November 2006
Cabernets or Kayaks: Campbell's Resort Uses Maestro to Keep Guests Returning Generation after Generation; Seattle visitors come for its great service, beautiful location and the 'Best Wine List' in Washington State / October 2006
NORTHWIND Appoints David Warren Director of Services and Sales for Maestro PMS in the UK and Ireland / September 2006
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NORTHWIND's Newest Maestro Technology Expansion and Rooftop Event a HITEC Smash; Maestro Analytics Business Intelligence Tool Applauded / July 2006
Luxury Skytop Lodge Increases Revenue with Focus on Groups, Packages;  Package Strategy Helps Drive 48% Reservation Conversion Rate / June 2006
New Maestro 'GEM' Guest Experience Management Drives Repeat Business, Captures Comments Online; Automated Response Analysis Boosts Guest Loyalty / May 2006
NORTHWIND Expands Client Support with Four-Diamond Service; Maestro Users Receive Online Training and Upgrades to Boost Productivity / April 2006
Campbell’s Resort Installs Maestro Enterprise Front Office, Spa, Sales & Catering, and Maestro Analytics / March 2006
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Operators Weigh Options as Senate Moves toward New Data Security Rules / September 2005
Winthrop Rockefeller Center to Implement Maestro Enterprise Suite, PMS, Sales & Catering, ResEze Web Booking Engine / July 2005
Six-Property Les Hotels Jaro Chain Selects Maestro Multi-Property PMS, Sales & Catering, CRO, and ResEze Internet Booking / June 2005
Benchmark Going Strong with Maestro as Recommended Property Management Solution / June 2005
NORTHWIND Delivers Maestro Profitability Tool Suite to Boost ADR, Drive Repeat Business / May 2005
Maestro Users Group Findings Spotlight Operator Objectives; Incubator for Best Practices / May 2005
NORTHWIND Opens Virginia Office, Taps Industry Professional Margaret Legum For Business Development Position / April 2005 
Maestro Property Management Suite Selected by Five-Diamond Stein Eriksen Lodge and Four-Diamond Washington Duke Inn & Golf Club / March 2005
Hoteliers Logon to New NORTHWIND Website for Maestro Solutions that Deliver Profitability and Efficiency / March 2005
Religious Housing, Theological Conference Centers Occupancy Up 40%, Emerge as Growing Hospitality Segment, Competition in Some Markets / February 2005
Maestro Property Management Suite Selected by Seven Additional Full-Service Hotels in One Month for 1st Quarter Installation / January 2005
Maestro™ Brings Powerful E-Booking Tools to New York IH/M&R Show and Historic Hotels of America Annual Meeting / November 2004
Maestro Property Management Suite Tapped by Two More Prominent Historic Hotels of America Properties / November 2004
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Holiday Inn Sydney at Rooty Hill Selects Maestro Enterprise Suite to Automate Front Office, Sales & Catering and Work Order Scheduling / May 2004
Canadian Military Learns from Hospitality Industry: Troops Heading Overseas Move Faster as Maestro System from NORTHWIND Streamlines Air Base Lodging Check-in From 1 Hour to 2 Minutes / March 2004
Suburban Franchise Systems Selects NORTHWIND to Install  Maestro ASP Front Office in 65 Suburban Extended Stay Hotels / December 2003 
State of Arkansas Woos Visitors: Automates 4 Lodge Operations and 23 Parks With Single-System Strategy and Internet Booking - Installs Maestro from NORTHWIND / November 2003
Extended-Stay Developer Centralizes Operation of Six Long-Term Stay Properties, Drives 70-Day Average Length of Stay / October 2003 
Hotel Companies Accelerate Property Conversions To Vacation Ownership, NORTHWIND Supports Trend with Strong Condominium and Timeshare Owner Management Applications / Sept 2003
Hotel Operators Leverage Technology to Reduce Labor Costs, Increase Revenue, Drive Occupancy; ROI Verified / June 2003
Swan Lake Resort and Conference Center Reduces Check-In Time 25%, The Yarrow Golf & Conference Center Smoothes Operations for Well Heeled Clientele / May 2003
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