Hotel Online  .Special Report


UK Chains, Independents Thrive with Integrated, International
Version of Robust Maestro PMS System Suite
.
NORTHWIND-Maestro PMS Builds Solid Presence in UK Hotel Market
with Advanced Technology and Personal Service 
-.
April 17, 2007 - Maestro PMS has rapidly expanded its presence in the United Kingdom since it was introduced only six years ago.  Today it has earned the respect of hoteliers across the country.  Key factors in its success are Maestro’s easy to use reliable property management tools, online booking software, personalized Four-Diamond training and support services, and upgraded internationalization functionality designed to meet the needs of UK operators of chains and independent properties.

Maestro’s Director of Services and Sales for the United Kingdom and Ireland, David Warren, said, “The strength of the Maestro Enterprise Suite of hotel software provides many UK hoteliers with a completely integrated system for hotels, spas and conference centers.  Operators here value the full integration between Maestro’s Sales and Catering, Spa and Activity Scheduling, Front Office and other modules on a single-image database for better service across a property, or throughout a hotel chain.”  Warren also stated that Maestro’s personalized Four Diamond Service and free online training webinars ensure the highest quality of client service and training in the UK. 

UK Chains, Independents Partner with Maestro

Dunchurch Park Hotel and Conference Center is a member of the prestigious Signature Hotel Group that has relied on the Maestro Front Office and Sales and Catering systems for six years.  “We operate a busy conference center hotel with 29 meeting rooms and a separate facility that can seat up to 300 people,” said Mary Sparks manager at Dunchurch Park.  “Dunchurch Park runs high occupancy during the week and uses Maestro to manage all its hotel rooms and conference facilities to book meeting rooms, track group accounts, keep schedules and generate banquet invoices.  Our property is in a Grade 2 listed National Heritage manor house that cannot be modernized, but we use the most advanced technology possible from Maestro to manage our operation.”  Dunchurch Park is situated on a 72-acre campus in central England and is a favorite destination for corporate meeting planners, galas and wedding parties. 

London-based Red Carnation Hotels is a long-time Maestro PMS chain client that recently upgraded the systems at several of its UK properties.  Red Carnation’s Information Technology Manager, Stewart Fidom, said, “We have relied on Maestro for several years and been very pleased with the recent upgrades and speed at which they have been completed. Maestro has exceeded our expectations in terms of reduced downtime and minimal post-upgrade problems.”  Red Carnation operates hotels in the UK, Switzerland, South Africa and the US.

Rowton Hall Country House Hotel and Health Club, one of the most luxurious destinations for entertainment and sports celebrities in the UK, also trusts Maestro PMS to automate its elegant Country House and Health Spa.  “We have used Maestro PMS for several years and it has been an ideal property management platform for our operation,” said General Manager Tony O’Hare.  “We recently underwent a £3.5M renovation and upgraded our Maestro system as well.  We would not consider changing to another application.  David Warren, Maestro’s director in the UK, is very helpful and the company’s support has been superb.  Their help is just a phone call away.  We understand good service at Rowton Hall, just as Maestro does.” 

Warren Dehan, president of NORTHWIND’s US and international operations said, “We worked closely with our clients in the UK during our launch six years ago and at that time created an international version of Maestro that featured new taxation calculations and reporting to conform to UK VAT requirements and integrated address verification specific to the UK. We will also soon introduce an interface that enables Maestro users to use Servebase global bank debit, credit and loyalty card processing.”   Dehan also stated that Maestro’s ability to utilize almost any technology platform from Windows to Linux enables UK clients to adapt the system to their own unique requirements regardless of how large or small the operation. 

Maestro Enterprise Suite 

We know how important it is that you provide your guests a consistent level of service and repeat recognition, while maintaining a 360 degree guest view at every point of contact.  NORTHWIND empowers its clients by delivering robust Maestro application solutions sharing a single-image database.  The Maestro Property Management Suite of solutions is comprised of over 19 integrated modules including: 

  • Front Office, A/R & Group Management - Efficient operations for hotels from 3, 500 rooms to 25 rooms;
  • GDS Two Way XML Connectivity – Increases revenue with online, 2-way reservation engine with integrated Yield Management; 
  • Condo/Timeshare Owner Management + Online – In addition to Condo functionality, owners may book units online and review accounts for greater control; 
  • Table Reservations + Online– Agents keep guests on property by pre-booking their dining experiences as well as enabling guests to book their own dining, spa and activity reservations online; 
  • Sales & Catering – Increases sales team productivity with remote access and cross selling for one hotel or a chain; 
  • ResEze Web Booking Engine – Enables you to capture more revenue and maximize Internet sales opportunities by up-selling guests during online room booking;
  • Yield Management – Data driven decision making with this proactive Integrated revenue manager for multiple booking channels;
  • Business Intelligence Tools & Analytics – Maximizes revenue opportunities through targeted guest-profile based marketing;
  • CRM – Consultative data mining and marketing services to optimize data use; 
  • Work Order Maintenance – Tracks equipment use and service to optimize asset investment;
  • Spa & Activities Management – Capture guest preferences and stay information details for greater guest retention, marketing and revenue;
  • Concierge – At your fingertips, centralized and expedited guest services controls;
  • Retail Point of Sale - Automates property outlets, pro shops and stores to maximize on property sales; 
  • Fine Dining Point of Sale – Flexible integrated POS for greater guest service;
  • Golf Management – Ensures smooth operations via tee-time and tournament scheduling;
  • Club Membership Management – Property-based club membership and accounting;
  • CRO – Centralize data and bookings at corporate while facilitating cross property booking enterprise wide; 
  • Guest Experience Management (GEM)– Automated guest response analysis for stronger marketing;

  • Multi-Property & ASP – Robust solution that supports all Maestro modules and provides real-time integration utilizing single or multiple database implementations.


About NORTHWIND – Maestro PMS

NORTHWIND is recognized in the hospitality industry for its ‘standard setting’ Four Diamond Support Services and state-of-the-art Maestro technology.  The company is widely respected for being a partner that understands how to help you boost productivity and strengthen management control for your hotel, resort, conference center or multi-property group by providing you with flexible software solutions that increase productivity and maximize ROI. With a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for all types of hospitality operations including hotels, resorts, timeshares, condominiums, retreats, state parks and clubs. Maestro applications are engineered for operators who need to manage their enterprise in a real time environment for the utmost operational control and profitability. This comprehensive multi-platform and database-independent (ODBC Compliant), Microsoft Windows Vista/XP/2000/2003/Linux/Unix ASP/Web Enabled (Citrix/Terminal Services) suite is recognized as the solution of choice for progressive and demanding organizations. 

Contact

Audrey MacRae – Director, Sales & Marketing 
NORTHWIND
60 Renfrew Drive, Suite #235
Markham, ON L3R 0E1
Phone: (905) 940-1923 ext - 246
1.888.723.3129
Fax: (905) 940-1925
Email: info@Maestropms.com
http://www.maestropms.com/HOL

Media Contact
Julie Squires
Softscribe Inc.
Phone: 404-256-5512
Email: julie@softscribeinc.com
http://www.softscribeinc.com


Also See Maestro Installed at Top Ranked Fluno Conference Center Managed by Aramark Higher Education; World's #1 conference center partners with integrated Maestro PMS for banquet event and PMS on single platform, free online training Webinars / March 2007
Full-Service Hotels, Resorts See Revenue Payback, Optimized Efficiency with Integrated Maestro PMS Modules; Partnership & Hotel Technology Investment Delivers Premium Support Services & ROI / March 2007
Nantucket Island Resorts 5-Property Chain Relies on Maestro Multi-Property Suite for Rate Optimization, Operating Efficiency; Five premier hotels on Nantucket implement single-image database to streamline operations / February 2007
NORTHWIND Expands Maestro PMS with Advanced Resort Management Tools, Provides 360 Degree View of Your Guest / January 2007
Industry Leaders NORTHWIND & Jencess Partner in Response to Resort Industry Demand for All Inclusive Tech Solutions; Maestro leverages Jencess technology; delivers enhanced suite of PMS, Golf, Fine Dining POS, Retail POS, Membership Management / November 2006
One of New York’s “Sexiest Hotels” Installs Maestro Property Management; Madison Avenue property adds Maestro Analytics, ResEze Internet booking engine; single image database for all modules increases productivity / November 2006
Maestro Adds Retail POS, Membership and Golf Management to Extensive Product Suite, Automates All Areas of Property Operations with a Single Client Record / November 2006
Cabernets or Kayaks: Campbell's Resort Uses Maestro to Keep Guests Returning Generation after Generation; Seattle visitors come for its great service, beautiful location and the 'Best Wine List' in Washington State / October 2006
NORTHWIND Appoints David Warren Director of Services and Sales for Maestro PMS in the UK and Ireland / September 2006
Productivity' the Focus of NORTHWIND's 2006 Maestro Users' Conference; Three-day workshops help Maestro users maximize efficiency and boost profits / August 2006
NORTHWIND's Newest Maestro Technology Expansion and Rooftop Event a HITEC Smash; Maestro Analytics Business Intelligence Tool Applauded / July 2006
Luxury Skytop Lodge Increases Revenue with Focus on Groups, Packages;  Package Strategy Helps Drive 48% Reservation Conversion Rate / June 2006
New Maestro 'GEM' Guest Experience Management Drives Repeat Business, Captures Comments Online; Automated Response Analysis Boosts Guest Loyalty / May 2006
NORTHWIND Expands Client Support with Four-Diamond Service; Maestro Users Receive Online Training and Upgrades to Boost Productivity / April 2006
Campbell’s Resort Installs Maestro Enterprise Front Office, Spa, Sales & Catering, and Maestro Analytics / March 2006
Nantucket Island Resorts Installs Maestro Multi-Property Management System; 5-Property Chain with 240-Slip Marina Centralized Operations on Maestro Single-Image Database Software to Ensure Accurate Chain-wide Availability for Cross Selling / February 2006
15 Hotels, Resorts and Conference Centers Install Maestro Enterprise in 3rd Quarter / November 2005
Operators Weigh Options as Senate Moves toward New Data Security Rules / September 2005
Winthrop Rockefeller Center to Implement Maestro Enterprise Suite, PMS, Sales & Catering, ResEze Web Booking Engine / July 2005
Six-Property Les Hotels Jaro Chain Selects Maestro Multi-Property PMS, Sales & Catering, CRO, and ResEze Internet Booking / June 2005
Benchmark Going Strong with Maestro as Recommended Property Management Solution / June 2005
NORTHWIND Delivers Maestro Profitability Tool Suite to Boost ADR, Drive Repeat Business / May 2005
Maestro Users Group Findings Spotlight Operator Objectives; Incubator for Best Practices / May 2005
NORTHWIND Opens Virginia Office, Taps Industry Professional Margaret Legum For Business Development Position / April 2005 
Maestro Property Management Suite Selected by Five-Diamond Stein Eriksen Lodge and Four-Diamond Washington Duke Inn & Golf Club / March 2005
Hoteliers Logon to New NORTHWIND Website for Maestro Solutions that Deliver Profitability and Efficiency / March 2005
Religious Housing, Theological Conference Centers Occupancy Up 40%, Emerge as Growing Hospitality Segment, Competition in Some Markets / February 2005
Maestro Property Management Suite Selected by Seven Additional Full-Service Hotels in One Month for 1st Quarter Installation / January 2005
Maestro™ Brings Powerful E-Booking Tools to New York IH/M&R Show and Historic Hotels of America Annual Meeting / November 2004
Maestro Property Management Suite Tapped by Two More Prominent Historic Hotels of America Properties / November 2004
Universal Resorts Selects Maestro Enterprise Suite from NORTHWIND For Chain of 9 Luxury Resorts in The Maldives / October 2004
Maestro Property Management Suite Installed by Three Canadian Hotels to Integrate Operations, Boost Efficiency; The 284-room International Hotel of Calgary, Stonehaven Relais & Spa, and the Exclusive Severn Lodge Select Maestro / September 2004 
High Profile Downtown Property, Listel Vancouver in British Columbia, Taps Maestro for Integrated Functionality, Ease of Use / September 2004
Industry Recovery Evident as Operators Invest in Technology; Install Maestro Property Management Solutions in Over 1,500 Rooms in June / July 2004
NORTHWIND President Outlines Hot Technology Trends in Audio Interview; Dehan Discusses How to Halt Rate Erosion via Standardizing Rates Across all Channels, Importance of Integrating Yield  Management with GDS, PMS / June 2004 
NORTHWIND Expands Operations as Sole Provider of its Maestro Suite of Property Management Solutions in North America, Adds UK Distributors, Strengthens Support Standards / June 2004
NORTHWIND Successfully Completes Rollout of its Maestro ASP Front Office System to 65 Suburban Franchise System Properties / June 2004
Industry’s First Seamless GDS Yield Management Reservation Profitability Tools at HITEC; Client-Focused Rate Management Tutorials and Classes Provided / June 2004
Vintage Inn Chain Increases GDS and Web Reservations 500%; Four-Property Hotel Group Leverages NORTHWIND’s Maestro Yield Management, GDS Interface for Projected $1M in e-Bookings / May 2004
Holiday Inn Sydney at Rooty Hill Selects Maestro Enterprise Suite to Automate Front Office, Sales & Catering and Work Order Scheduling / May 2004
Canadian Military Learns from Hospitality Industry: Troops Heading Overseas Move Faster as Maestro System from NORTHWIND Streamlines Air Base Lodging Check-in From 1 Hour to 2 Minutes / March 2004
Suburban Franchise Systems Selects NORTHWIND to Install  Maestro ASP Front Office in 65 Suburban Extended Stay Hotels / December 2003 
State of Arkansas Woos Visitors: Automates 4 Lodge Operations and 23 Parks With Single-System Strategy and Internet Booking - Installs Maestro from NORTHWIND / November 2003
Extended-Stay Developer Centralizes Operation of Six Long-Term Stay Properties, Drives 70-Day Average Length of Stay / October 2003 
Hotel Companies Accelerate Property Conversions To Vacation Ownership, NORTHWIND Supports Trend with Strong Condominium and Timeshare Owner Management Applications / Sept 2003
Hotel Operators Leverage Technology to Reduce Labor Costs, Increase Revenue, Drive Occupancy; ROI Verified / June 2003
Swan Lake Resort and Conference Center Reduces Check-In Time 25%, The Yarrow Golf & Conference Center Smoothes Operations for Well Heeled Clientele / May 2003
Bodyguards, Health Consultants Help Stressed-Out Professionals Take A Break At The Caribbean’s Premier Spa Adventure Resorts / May 2003 
Maestro Enterprise Suite Leverages Strong Functionality for Multi-Property Operating Companies, Delivers Centralized Management, Cross-Selling, CRM Advantages / April 2003
NORTHWIND Commits to Clients' Profitability, Support Fees to Remain Low in 2003; Four Diamond Service Initiative Announced, Maintenance Renewal Fees Unchanged for Clients in Coming Year, Users Drive Enhancements / Feb 2003
Northwind Appoints Dave Carrick Director of Operations, Increases Value-Add to Customers Using Maestro Property Management Solutions / Jan 2003
Northwind Appoints Atoy Moya as New Client Service Specialist; To Build a Stronger Partnership with Existing Clients / Sept 2002
Maestro Adds The Sizzle To ResEze / June 2002 
Barnsley Gardens Charms the World Using Integrated Sales and Catering, PMS from Northwind / June 2002
Northwind - Forsys Maestro-SilverWare Collaboration Provides Unique Hotel - F&B Outlet Operating Efficiencies, Optimizes Guest Services and Customer Loyalty / May 2001
Canadian Hotel Owner-Operator Drills Down into Maestro PMS from NORTHWIND to Pump Guests, Profits Into 26 Properties / April 2002 
Château Cartier Resort Boosts Annual ADR and Sales With Maestro PMS, Yield Management, Sales and Catering from NORTHWIND / March 2002 
Maestro at Northwind Off to a Good Note in 2002 / Jan 2002 
NORTHWIND Announces Two–Way GDS and Internet Travel Portal Integration through Newtrade Technologies Inc. / December 2001 
Pacific International Hotels’ selects Maestro Property Management System / Nov 2001

To search Hotel Online data base of News and Trends Go to Hotel.Online Search

Home | Welcome! | Hospitality News | Classifieds | Catalogs & Pricing | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.