Hotel Online  .Special Report


Luxury Resort Centralizes High-Touch Operation on Maestro PMS
Suite Single-Image Database for 360-degree Guest View
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Maestro integrates resort automation at every touch point, and supports
Hecla Oasis in leveraging the Web to up-sell at time of booking
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Markham, ON – July 25, 2007 - NORTHWIND, provider of Maestro Enterprise Property Management hotel software and reservation software solutions for hospitality, today announced the Hecla Oasis Resort is implementing the Maestro Enterprise Suite at its luxury golf resort and spa.  The Hecla Oasis is utilizing Maestro PMS, Maestro Analytics Business Intelligence, ResEze Web Booking Engine, Sales and Catering and Spa and Activities Management on a single database platform to enable a ‘360-degree’ guest view for unsurpassed high touch guest service at the 5-Star oriented resort.  The property is home to Manitoba’s top 18-hole golf course and offers a European day spa with wellness-center programs, eco tours led by a staff biologist, a culinary studio, indoor and outdoor water parks, pet spa and leading edge conference center.

“The Maestro Suite of resort applications is the perfect solution to automate our luxury resort,” said Maria Paletta, director of sales for Hecla Oasis Resort.  “Maestro automates every aspect of our operation on one database.  This ensures all charges are captured at every touch point and each guest request is logged to enable the utmost in personalized service.  Maestro’s ability to leverage the Web to drive room sales, up-sell package options at time of room booking and market Hecla Oasis is a great benefit to our operation, and Maestro’s Four Diamond Service is exceptional.”  Ms. Paletta explained Hecla Oasis is utilizing Maestro PMS to take reservations during its pre-opening phase and will implement the Spa and Activities Scheduling, Sales and Catering, Analytics and ResEze Web Booking Systems at the resort’s opening in September 2007.   The property is focused on earning a 5-Star rating in its first year of operation.  .


Warren Dehan
President U.S. Operations for
NORTHWIND-Maestro PMS
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“The Hecla Oasis Resort with championship golf, spa, conference center, culinary studio and other activities is a perfect property to utilize Maestro’s single-image database and Web capability that supports all applications,” said Warren Dehan, president of NORTHWIND-Maestro PMS’ US operations.  Dehan noted that when all property applications share one database, each activity in a guest’s stay becomes part of a single profile so every detail of their reservation process and all on-property activities are tracked for individualized guest data retention promoting closer attention to meeting guest needs.  “Hecla Oasis also understands that the Web is the fastest growing reservation source; so Maestro’s ResEze Web Booking Engine is the ideal solution to enable the resort to maximize its reservations from this key area,” Dehan said. 

The Hecla Oasis Resort is in pre-opening after finalizing a $20M development project that positions the property for Mobil 5-Star qualification.  In addition to its European Day Spa and Wellness Center, championship golf and high-tech conference center, the resort will offer one-on-one classes with its award-winning executive chef, Stephane Thierry in its culinary studio.  As a year round destination, Hecla Oasis will have an Icelandic Family Winter Park and provide a wide variety of outdoor activities throughout the winter months.  Only two hours from Winnipeg, Hecla Oasis Resort is currently booking reservations for leisure guests and business groups interested in corporate retreats.  The resort has also partnered with The Wildwood Consulting Group to provide learning and wellness programs for companies and all guests. 

Maestro Enterprise Suite 
We know how important it is that you provide your guests a consistent level of service and repeat recognition, while maintaining a 360 degree guest view at every point of contact. NORTHWIND empowers its clients by delivering robust Maestro application solutions sharing a single-image database. The Maestro Property Management Suite of solutions, with deployment options in Windows, Unix, Linux, Terminal Services, ASP and Web, is comprised of over 19 integrated modules including Front Office (PMS), Accounts Receivable, Analytics & Business Intelligence Tools, Sales & Catering, Multi-Property Mgmt., Condo Owner Mgmt. w/ Owner Web Functionality, Timeshare Owner Mgmt. w/ Owner Web Functionality, Spa & Activities Mgmt., Club Membership Mgmt., Yield Management, Golf Course Mgmt., Customer Relationship Mgmt., Central Reservation Office, Corporate Enterprise Mgmt., GDS Two-Way XML Connectivity or Integration, Web Booking Engine, Work Order Maintenance, Fine Dining & Retail POS, Table Res. w/ Web Booking, Concierge and Guest Experience Mgmt. 

About Hecla Oasis
Hecla Oasis Resort is a year-round lodging facility committed to creating the perfect environment for our patrons to conduct business, partake in leisure activities and/or maintain a healthy lifestyle. The staff at Hecla Oasis is competent, professional and dedicated and the Resort provides amenities which are unparalleled.  Debuting to the Public in late summer of 2007, Hecla Oasis is a $20M redevelopment of Gull Harbour to 5 Star caliber and includes the addition of a family water park, full service day spa with mineral pool, as well a health and wellness center. Hecla Oasis also continues to offer some of the best golf in Canada. 

About Northwind
NORTHWIND, is recognized in the hospitality industry for its 'standard setting' Four Diamond Support Services and state-of-the-art Maestro technology. The company is widely respected for being a partner that understands how to help you boost productivity and strengthen management control for your hotel, resort, conference center or multi-property group by providing you with flexible software solutions that increase productivity and maximize ROI. With a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for all types of hospitality operations including hotels, resorts, timeshares, condominiums, retreats, state parks and clubs. Maestro applications are engineered for operators who need to manage their enterprise in a real time environment for the utmost operational control and profitability. 

Contact

Hecla Oasis Resort
Maria Paletta, Director of Sales
Phone: 1.(800).267.6700
Email: info@heclaoasis.com
www.heclaoasis.com 

NORTHWIND - Maestro PMS, North America
Audrey MacRae - Director, Sales & Marketing
60 Renfrew Drive, Suite 235
Markham ON L3R 0E1
P: (905) 940-1923
1.888.723.3129
Email: info@Maestropms.com
http://www.maestropms.com/HOL

Media Contact
Julie Squires
Softscribe Inc.
Phone: 404-256-5512
Email: julie@softscribeinc.com
http://www.softscribeinc.com




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