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Cloud PMS vs. Property-Based Systems: Why Savvy Independents Choose Maestro
Cloud for Reliability, Data Security, Processing Speed, PCI Compliance


Maestro-Hosted Cloud Solution Delivers Lower Hardware Expense with Secure Data Protection,
Less Maintenance Responsibility, Frees Staff to Manage the Hotel, not the System



February 27, 2013 – ‘Cloud’ has been a buzzword in hotel vocabulary for a long time. A remotely hosted system that simply requires a browser to handle all of a property’s front office processes and professionally secures guest data sounds great on paper. But, talk is cheap. Many operators, particularly independents without a large franchise tech team behind them, want proof a cloud system will perform 24/7 with the fast response time they need to run a busy property. They also have valid concerns about data security and ownership.
 
Stakes were high for two high touch independent operators who recently evaluated NORTHWIND’s Maestro cloud-based property management system (PMS). They diligently researched options and compared Maestro with premises-based platforms and cloud systems from other providers. After lengthy analysis, both operators decided that the depth of features, integration, functionality and Diamond Plus Service of Maestro’s cloud-based PMS were the best fit for the unique needs.
 
“NORTHWIND hosts our system in the cloud today, and my life is much easier”
The Legacy Hotel in Louisville, Kentucky and the Northern Hotel in Billings, Montana had important system decisions. They both needed a new PMS. The Legacy Hotel operated its on-property PMS with multiple servers and a local area network that was getting old. Their hardware was unreliable and required an IT person for continuous maintenance. The hotel management decided to evaluate leading cloud PMS platforms that would take the hardware and system support burden off their back. “We were having good success with our Maestro Front Office System, but our server was aging. I frequently had to restart the entire system and network if we had a minor power outage, and data backups were time consuming. Today NORTHWIND hosts our Maestro system in the cloud and my life is much easier,” said Tim Belcher, Assistant General Manager of Legacy Hotel & Conferences.
 
“We save thousands of dollars with NORTHWIND securing our system”
“We evaluated other PMSes and tested another vendor’s cloud-based system, but Maestro’s hosted solution was better,” Belcher said. “Now the old hardware is gone, and so is my responsibility for system maintenance, back-ups, and data security. NORTHWIND secures our data and provides system updates; all we need is a desktop internet connection. The system costs much less than if we had replaced our servers and network, and is faster and easier to use. Credit card approvals only take 3 seconds on Maestro’s cloud PMS.” Belcher noted that PCI compliance is also very important to his property. “We saved thousands of dollars by having NORTHWIND host our system. NORTHWIND has most of the PCI responsibilities, and this saves us money, too. I deal with many vendors, and NORTHWIND’s team is the most professional, knowledgeable and helpful.”
 
The Northern Hotel had a different reason for wanting a cloud system. Its owners had extensive experience with property-based systems in large Las Vegas hotels. At their new property, they wanted more freedom to collect and manage data along with a provider that would take responsibility for their system.
 
‘Maestro Cloud was the only system robust enough to provide what we needed’
“We wanted a hosted system because it keeps mainframe computers and their overhead out of our building,” said Mike Nelson, General Manager of the Northern Hotel. “We required a PMS robust and limber enough to handle what we needed to do. We looked at 15 systems from low-powered, low priced ones, to high-powered high price and chose Maestro. Maestro was affordable for us, and as an independent, budget is king.” Nelson noted that one of his primary goals was to create more effective guest preference marketing programs. “This requires access to lots of guest history data, and Maestro delivers it.”
 
NORTHWIND will host the Northern’s cloud-based Maestro PMS from its secure data center. “Maestro gives us the operational control we want from the day we open. NORTHWIND is a committed partner that will grow with us.” Nelson noted that with NORTHWIND hosting his hotel’s system, the Northern management team can focus on operations, not technology.   
 
For a demo of the Maestro Property Management Suite featuring the ResWave Booking Engine, please contact NORTHWIND at 1.888.667.8488 or email [email protected].

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Maestro Property Management Solution
   
Maestro from NorthwindEnhance guest service, improve efficiency, and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible resort software and boutique hotel software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, condominiums, and timeshare properties.  Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo & Timeshare Owner Management with Web Functionality, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging Golf, CRM, Guest Experience Measurement, CRO, GDS Two-Way XML Connectivity or Integration, Membership, Work Orders, Fine Dining and Retail POS, Online Table Reservations with Web Booking, Concierge, and Guest Experience Measurement.  The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted, and Web platforms.
 
About NORTHWIND – Maestro PMS
NORTHWIND is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro resort hotel software technology.  With over 30 years’ experience dedicated to developing technology solutions for the hospitality industry, NORTHWIND is a partner who understands you need a scalable, flexible PMS that works the way you do.  Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control, and profitability.

Contact:


NORTHWIND - Maestro PMS
Ivana Johnston - Sales & Marketing
8300 Woodbine Avenue, 5th floor
Markham, ON L3R 9Y7
Canada
Phone: 905-940-1923
Toll Free: 1-888-667-8488
Email:  [email protected]
www.maestropms.com

Media Contact

Julie Keyser-Squires, APR
Softscribe Inc.
180 River Springs Drive NW
Atlanta, GA 30328
Phone: 404-256-5512
Email:  Julie(at)softscribeinc.com
www.softscribeinc.com  


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Award Winning 4-Diamond Luxury Stephanie Inn Implements Integrated Maestro PMS to Centralize and Automate High-Touch Service; Stephanie Inn marries personalized guest service with high-tech Maestro system to enhance guest history tracking, boost profits and reduce cost with increased efficiencies / August 2009

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Maestro Client Resort At Port Ludlow Named to Prestigious Condé Nast 'Gold List Top; Guest-centric Maestro Property Management System empowers luxury boutique Resort's award-winning personal service; real-time ResEze booking engine to fuel its booming website reservations success / June 2009

Maestro PMS 'Web Connection' Suite Adds Powerful New eMarketing Tool to Drive More Hotel Website Bookings, Increase Online Reservations and Reduce Costs; Maestro's eMarketing tool completes the 'total online solution', complements ResWave and Guest Feedback Tool (GEM) to maximize revenue, guest loyalty and free up staff to focus on personal service / May 2009

Maestro Users Cavallo Point and Stoneleigh Hotel & Spa Honoured By Condé Nast Traveler 'Hot List' Ultimate Insiders Guide to the Newest & Hottest Hotels; Guest-centric luxury hotels use Integrated Maestro Property Management System to automate award-winning operations, boost web bookings and maximize profits across all channels / April 2009

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NORTHWIND Continues to Grow: Maestro PMS Selected by More Full-Service Luxury Resorts, Hotel Groups and Boutique Destinations to Streamline Operations, Increase Revenue; Four-Diamond Resorts, Elegant Spa Properties, Inns and Boutique Chains Choose Maestro PMS, Sales & Catering, Spa, Yield Management to Increase Operating Efficiency and Enhance Guest Service / March 2009

Maestro 'Web Connection' Suite Enables Hoteliers to Respond to New Trends in Group Business with Enhanced Online Group Booking Tools; ResWave Booking Engine Maximizes Hotel Revenues through Group Self-Service and Smart Integration of Room and Spa Bookings while increasing operating efficiencies / March 2009

Maestro Resort Technology Helps Four Diamond Luxury Sorrel River Ranch Resort and Spa Deliver Guests' Dreams Come True; Sorrel River Ranch Resort and Spa uses Maestro PMS to attract guest from around the world with online marketing and on-property personalized world class service / February 2009

Maestro Users Praise Expanded Diamond Plus Services and Online Training to Maximize Operator Profitability and Efficiency in Tough Economy / January 2009

Lonrho Hotels Selects Maestro PMS Multi-Property as Standard System Across all Properties to Optimize Revenue, Group Bookings and Web Reservations; NORTHWIND Maestro installation enables Grand Karavia to be more productive and more profitable with centralized controls / January 2009

Columbia Hospitality Selects Maestro PMS as Standard System Across all Properties; NORTHWIND surpasses other vendors with Maestro Diamond Plus Service, multi-property ASP capability and strong security / December 2008

NORTHWIND - Maestro Continues Expansion to Maximize Services, Global Headquarters Moves to Larger Offices; Advanced technology and Diamond Plus Service provide solid foundation for continued growth / November 2008

How to Turn Mandatory PMS Upgrade into Golden Opportunity; Vendor stability, service and support become savvy hotel operator's 'flight to quality' - Maestro™ leads the industry with 30 years of hotel technology experience and Diamond Plus Service / October 2008

How Maestro PMS with Integrated Channel Management and ‘Web Connection’ Suite Can Drive Hotel Profitability Even in a Down Economy / October 2008

Full Property and Web Integration is Key to Success for Nantucket Island Resorts Using Maestro PMS to Maximize Online Revenue and Boost Productivity for 5 Hotels / September 2008

Minnesota's Landmark Saint Paul Hotel Relies on Maestro ResEze to Increase Online Reservations & Revenue; AAA Four Diamond Historic hotel leverages 21st Century real-time Web booking system with integrated yield management to optimize rates and occupancy / September 2008

Maestro PMS Enables 4+ Star Luxury Stoneleigh Hotel & Spa Deliver Impeccable World-Class Personal Service; Historic Hotels of America-Preferred Hotels guest-centric property leads spa boom, gives staff 360-degree view of guest at every touch point with integrated Maestro Suite of modules / August 2008

Jekyll Island Club Hotel Focuses on Future and Growth Empowered by Scalable Maestro PMS Suite; Maestro's robust internet functionality, single-image database, supported by Diamond Plus Service impresses historic luxury destination resort operators / July 2008

Maestro Solutions Shine for Luxury Beachside Resort Chain Seeking to Centralize Operations and Improve Marketing; Cape Resorts Group leverages Maestro PMS to automate multi-property operations on a single database, maximize online revenue with 'Web Connection' real-time yield management tools / June 2008

Maestro Selected as PMS for 7 High-Touch Resorts, Guest-Centric Boutique Hotels and 750 Room Multi-Property Group in 2Q '08; Boutique boom continues, Maestro chosen for Web Connection, personalized Diamond Plus service, single-image database for multi-property operations / June 2008

Maestro Web Connection Suite with ResWave Drives Online Revenue and Personalized Service for Multi-Property Operators; NORTHWIND-Maestro PMS enhances ResWave with new online revenue generating tools, guest experience measurement, multi-property package booking / June 2008

Maestro 2008 Users Conference Energizes Operators to Boost Revenue, Increase Productivity; Operator take-away: Web Connection to increase online revenue, Diamond Plus Service and Maestro for Beginners Online Training / May 2008

Maestro Diamond Plus Service Delivers Live Web Training to Maximize Staff Productivity; Real-time On-Demand e-Training Gives Maestro Users the Power to Learn and Return, so They Can Immediately Apply Their New Skills and Knowledge / April 2008

Luxury Stoneleigh Hotel & Spa Opens with Maestro Suite to Centralize and Automate High-Touch Operations; Aiming at Five Stars: Stoneleigh drives service with integrated PMS, Spa, POS, Sales & Catering, ResEze Web booking engine and Business Intelligence / April 2008

Hospitality Industry Goes Online: Maestro Web Connection Suite Meets Guest and Group Demands for Web Services; Operators leverage integrated PMS to maximize online revenue, service and staff productivity / March 2008

Maestro Deals Tribal Gaming Properties the Winning Hand in Service & Revenue Optimization Tools; Gaming hotels leverage Maestro PMS technology to deliver world class guest service, enhance marketing and maximize staff productivity / February 2008

Forced PMS Migration Presents Opportunity to Weigh New Options, Hotel Operators Turn to Maestro Suite; Hoteliers stand to benefit from NORTHWIND's Maestro 'Diamond Plus Service' upgrade and enhancement policy in times of change / February 2008

Three Decades of Industry Experience Pays Off for Boutique, Indy Resorts That Demand Maestro PMS Technology with Guest Focus; Maestro celebrates 30 years of leading the industry delivering guest-centric technology to boutique hotels and resorts for personalized service, improved efficiency, increased revenue / February 2008

Maestro Launches ResWave to Drive Greater Online Revenue for Hotels; ResWave system will tap growing online travel revenue expected to top $128B by 2011/ January 2008

Fairmont Hot Springs Selects Maestro to Drive Revenue and Strengthen Marketing for 4.5-Star Resort; Maestro's total integration and single-image database support guest-centric service & targeted marketing / December 2007

Northwind Delivers Condo Ownership Online: Drives New Business for Condo Operators; First to market with online owner access module available within Maestro 'Web Connection' Suite owners monitor unit performance, accounting, availability, book reservations / November 2007

Nine Independent Luxury Resorts Install Maestro PMS Suite, Leveraging 'Web Connection' Technology; High touch resorts choose Maestro to boost on-property and online revenue; maximize internal communications and provide guest-centric service second to none / October 2007

Top Yield Management Pros Balance Experience and Judgment to Increase Revenue with Maestro PMS Technology; Properties Orchestrate Proactive Yield Management Strategies to Optimize Rates, Drive Profitability / October 2007

Lodge of the Ozarks Drives Higher Profitability with Maestro at The Largest Convention Center in Branson; Maestro optimizes all hotel and conference center operations on one database for greater staff productivity, stronger financial management and better guest tracking / September 2007

Increasing Online Revenue is Focus of NORTHWIND Maestro's 2008 Users' Conference; Maestro Guest Connections Conference presents workshops, expert training to support operators' 360-degree view of guests, drive profitability, service / August 2007

Luxury Resort Centralizes High-Touch Operation on Maestro PMS Suite Single-Image Database for 360-degree Guest View; Maestro integrates resort automation at every touch point, and supports Hecla Oasis in leveraging the web to up-sell at time of booking / July 2007

From Mainframes to Web Connectivity: Where the Hospitality Industry is Going / Two generations of Northwind Leadership Share Their Insights; The unexpected effects of the Internet on the relationship between guests, properties and tech vendors / Jacob Dehan and Warren Dehan / June 2007

Vintage Hotels Gains 360 Degree View of Guest at Every Touch Point with Maestro Enterprise Suite; Learn more about Maestro Four Diamond Service and free 'Web Connection' training at Northwind's HITEC booth / June 2007

Maestro Strengthens Internet Integration; Provides Clients Free Online 'Web Connection' Training to Boost Revenue, Productivity; New Web training program / June 2007

Maestro Partners with Hotel Operators and Experts on Web 2.0; Maestro sponsors 2nd annual Online Revealed travel conference for Web marketing to help hotel operators prepare and better understand the powerful effect of social media and Web 2.0 on internet bookings / June 2007

SunSwept Resorts Pampers Guests, Manages Multiple Properties Seamlessly With Maestro Enterprise System; Whether they come for romance or physical fitness, SunSwept guests enjoy top-notch service enabled by a single-image guest database / May 2007

Award-Winning Rudding Park Golf and Conference Center to Upgrade All Systems with Maestro Enterprise Suite; Luxury property taps Maestro PMS integrated multiple modules for extensive four stage property automation project / May 2007

Maestro Introduces Web Technology for The Wired Generation of Guests; Maestro 'Web Connection' gives operators total control of all Web and GDS channels / May 2007

UK Chains, Independents Thrive with Integrated, International Version of Robust Maestro PMS System Suite; NORTHWIND-Maestro PMS Builds Solid Presence in UK Hotel Market with Advanced Technology and Personal Service / April 2007

Maestro Installed at Top Ranked Fluno Conference Center Managed by Aramark Higher Education; World's #1 conference center partners with integrated Maestro PMS for banquet event and PMS on single platform, free online training Webinars / March 2007

Full-Service Hotels, Resorts See Revenue Payback, Optimized Efficiency with Integrated Maestro PMS Modules; Partnership & Hotel Technology Investment Delivers Premium Support Services & ROI / March 2007

Nantucket Island Resorts 5-Property Chain Relies on Maestro Multi-Property Suite for Rate Optimization, Operating Efficiency; Five premier hotels on Nantucket implement single-image database to streamline operations / February 2007

NORTHWIND Expands Maestro PMS with Advanced Resort Management Tools, Provides 360 Degree View of Your Guest / January 2007

 
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