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How to Turn Mandatory PMS Upgrade into Golden Opportunity
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 Vendor stability, service and support become savvy hotel operator’s ‘flight to quality’ – Maestro™
leads the industry with 30 years of hotel technology experience and Diamond Plus Service 
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MARKHAM, Ontario, October 21, 2008 – Whether it takes the name ‘PMS vendor consolidation,’ company acquisition,’ or ‘mandatory upgrade,’ the impact on hotel operators who are the users of these PMS systems is almost always painful. In today’s business environment where ownership changes are commonplace, many hoteliers are in the position of owning a property management or other hotel software system that will soon lose support because of a vendor acquisition and forced upgrade. 

These transitions can be disruptive and often expensive challenges for any operator, but some savvy hoteliers are taking advantage of this opportunity to assess their current operational needs and evaluate other Property Management Systems to help them achieve their revenue, service and hotel management goals.

Operators turn to NORTHWIND-Maestro for flexible technology, service, stability

A growing number of operators faced with service disruptions from vendor acquisition or forced migrations are turning to NORTHWIND because they trust its 30 years of uninterrupted service to hoteliers like themselves.  NORTHWIND provides the widely installed Maestro Suite of over 20 fully-integrated property management and reservations software modules supported by its Diamond Plus Service agreement, the industry’s most comprehensive installation, training and support program.  NORTHWIND has never in 30 years of operation charged users with current maintenance agreements for version upgrades or forced them to migrate platforms. 

Maestro provides free transition services to ensure a smooth installation

Hotel operators faced with costly mandated system upgrades have alternatives.  NORTHWIND-Maestro understands the needs of hoteliers operating single independent properties and hotel groups and provides professional transition services from third-party legacy systems to the Maestro Property Management Suite.  NORTHWIND services include:

• Professional on-site system conversion and installation services
• Free Web-based transition-assistance for newly trained staff
• Personalized management training to ensure the most effective system use. 
NORTHWIND-Maestro also provides free upgrades and enhancements to all users as part of its standard Diamond Plus Service agreement in addition to responsive North American-based 24/7 live system support.

Experts agree that a well trained staff provides better guest service

Respected industry consultant Jon Inge recently cited the importance of frequent professional refresher training to maintain staff productivity and operating efficiency in his online newsletter. "I emphasize the value of refresher training to all my clients," Inge says. "It really helps them use their systems more effectively."  NORTHWIND-Maestro agrees. That is why NORTHWIND’s Diamond Plus Service for new Maestro users includes three months of free one-hour scheduled monthly online system-transition training sessions to supplement Maestro’s onsite instruction to assist property staff in becoming proficient with their Maestro system quickly and become more productive and provides better service. 

Maestro refresher training and new hire instruction includes: 

  • Continuous personalized online and onsite training classes 
  • Professional operations consulting services and productivity review
  • Free Maestro for Beginners and on-demand live training over the web
  • Remote and onsite customized training.
Continuous free upgrades and refresher training

For operators who already use Maestro, NORTHWIND provides free online Webinars and On-Demand training labs that enable properties to offer refresher training to keep staff members up to date on valuable functionality enhancements.  To keep staff as productive as possible, NORTHWIND also delivers customized online training for incoming new staff members. Clients may register on NORTHWIND’s website to see a schedule of webinars, or request their own customized remote training session.  Diamond Plus Service is part of the regular support agreement for every Maestro user. 
 

Going to IHM/RS in New York?  NORTHWIND-Maestro PMS is exhibiting at the annual International Hotel Motel and Restaurant Show November 8-11. 

Visit NORTHWIND-Maestro at the Historic Hotels of American show in Riverside, California Nov 11-13th,

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Maestro Property Management Solution
Enhance guest service, improve efficiency and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, condominiums and timeshare properties. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo & Timeshare Owner Management with Web Functionality, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging Golf CRM, Guest Experience Measurement, CRO, GDS Two-Way XML Connectivity or Integration, Membership, Work Orders, Fine Dining and Retail POS, Online Table Reservations with Web Booking, Concierge and Guest Experience Measurement. The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted and Web platforms.

About NORTHWIND – Maestro PMS
NORTHWIND is recognized in the hospitality industry for its “standard setting” Diamond Plus Service and robust integrated Maestro technology. With over 30 years of experience dedicated to developing technology solutions for the hospitality industry, NORTHWIND is a partner who understands that you need a scalable and flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control and profitability. 

Contact

NORTHWIND - Maestro PMS, North America
Ivana Johnston - Sales & Marketing
Phone: 905.940.1923
Toll Free: 1-888-667-8488
Email:  info@maestropms.com
www.maestropms.com/HOL

Media Contact
Julie Squires
Softscribe Inc.
Phone: 404-256-5512
Email: Julie@softscribeinc.com
www.softscribeinc.com




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Maestro Selected as PMS for 7 High-Touch Resorts, Guest-Centric Boutique Hotels and 750 Room Multi-Property Group in 2Q '08; Boutique boom continues, Maestro chosen for Web Connection, personalized Diamond Plus service, single-image database for multi-property operations / June 2008
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Maestro Diamond Plus Service Delivers Live Web Training to Maximize Staff Productivity; Real-time On-Demand e-Training Gives Maestro Users the Power to Learn and Return, so They Can Immediately Apply Their New Skills and Knowledge / April 2008
Luxury Stoneleigh Hotel & Spa Opens with Maestro Suite to Centralize and Automate High-Touch Operations; Aiming at Five Stars: Stoneleigh drives service with integrated PMS, Spa, POS, Sales & Catering, ResEze Web booking engine and Business Intelligence / April 2008
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Maestro Deals Tribal Gaming Properties the Winning Hand in Service & Revenue Optimization Tools; Gaming hotels leverage Maestro PMS technology to deliver world class guest service, enhance marketing and maximize staff productivity / February 2008
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Three Decades of Industry Experience Pays Off for Boutique, Indy Resorts That Demand Maestro PMS Technology with Guest Focus; Maestro celebrates 30 years of leading the industry delivering guest-centric technology to boutique hotels and resorts for personalized service, improved efficiency, increased revenue / February 2008
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Northwind Delivers Condo Ownership Online: Drives New Business for Condo Operators; First to market with online owner access module available within Maestro 'Web Connection' Suite owners monitor unit performance, accounting, availability, book reservations / November 2007
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Lodge of the Ozarks Drives Higher Profitability with Maestro at The Largest Convention Center in Branson; Maestro optimizes all hotel and conference center operations on one database for greater staff productivity, stronger financial management and better guest tracking / September 2007
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Maestro Partners with Hotel Operators and Experts on Web 2.0; Maestro sponsors 2nd annual Online Revealed travel conference for Web marketing to help hotel operators prepare and better understand the powerful effect of social media and Web 2.0 on internet bookings / June 2007
SunSwept Resorts Pampers Guests, Manages Multiple Properties Seamlessly With Maestro Enterprise System; Whether they come for romance or physical fitness, SunSwept guests enjoy top-notch service enabled by a single-image guest database / May 2007
Award-Winning Rudding Park Golf and Conference Center to Upgrade All Systems with Maestro Enterprise Suite; Luxury property taps Maestro PMS integrated multiple modules for extensive four stage property automation project / May 2007
Maestro Introduces Web Technology for The Wired Generation of Guests; Maestro 'Web Connection' gives operators total control of all Web and GDS channels / May 2007
UK Chains, Independents Thrive with Integrated, International Version of Robust Maestro PMS System Suite; NORTHWIND-Maestro PMS Builds Solid Presence in UK Hotel Market with Advanced Technology and Personal Service / April 2007
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Industry Leaders NORTHWIND & Jencess Partner in Response to Resort Industry Demand for All Inclusive Tech Solutions; Maestro leverages Jencess technology; delivers enhanced suite of PMS, Golf, Fine Dining POS, Retail POS, Membership Management / November 2006
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NORTHWIND Appoints David Warren Director of Services and Sales for Maestro PMS in the UK and Ireland / September 2006
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New Maestro 'GEM' Guest Experience Management Drives Repeat Business, Captures Comments Online; Automated Response Analysis Boosts Guest Loyalty / May 2006
NORTHWIND Expands Client Support with Four-Diamond Service; Maestro Users Receive Online Training and Upgrades to Boost Productivity / April 2006
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Benchmark Going Strong with Maestro as Recommended Property Management Solution / June 2005
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Vintage Inn Chain Increases GDS and Web Reservations 500%; Four-Property Hotel Group Leverages NORTHWIND’s Maestro Yield Management, GDS Interface for Projected $1M in e-Bookings / May 2004
Holiday Inn Sydney at Rooty Hill Selects Maestro Enterprise Suite to Automate Front Office, Sales & Catering and Work Order Scheduling / May 2004
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Suburban Franchise Systems Selects NORTHWIND to Install  Maestro ASP Front Office in 65 Suburban Extended Stay Hotels / December 2003 
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Extended-Stay Developer Centralizes Operation of Six Long-Term Stay Properties, Drives 70-Day Average Length of Stay / October 2003 
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Hotel Operators Leverage Technology to Reduce Labor Costs, Increase Revenue, Drive Occupancy; ROI Verified / June 2003
Swan Lake Resort and Conference Center Reduces Check-In Time 25%, The Yarrow Golf & Conference Center Smoothes Operations for Well Heeled Clientele / May 2003
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Northwind Appoints Dave Carrick Director of Operations, Increases Value-Add to Customers Using Maestro Property Management Solutions / Jan 2003
Northwind Appoints Atoy Moya as New Client Service Specialist; To Build a Stronger Partnership with Existing Clients / Sept 2002
Maestro Adds The Sizzle To ResEze / June 2002 
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Canadian Hotel Owner-Operator Drills Down into Maestro PMS from NORTHWIND to Pump Guests, Profits Into 26 Properties / April 2002 
Château Cartier Resort Boosts Annual ADR and Sales With Maestro PMS, Yield Management, Sales and Catering from NORTHWIND / March 2002 
Maestro at Northwind Off to a Good Note in 2002 / Jan 2002 
NORTHWIND Announces Two–Way GDS and Internet Travel Portal Integration through Newtrade Technologies Inc. / December 2001 
Pacific International Hotels’ selects Maestro Property Management System / Nov 2001

 


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