Hotel Online  .Special Report


NORTHWIND Expands Maestro PMS with Advanced Resort Management
Tools, Provides 360 Degree View of Your Guest
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Resort-wide ID cards, signature capture, gift-card management, online event booking
and other modules leverage Maestro’s single-image database enterprise system
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Markham, ON – January 23, 2007 - NORTHWIND, provider of the industry standard Maestro Enterprise Property Management Suite of hotel software and reservation solutions for hospitality, announced it is expanding its multi-module Maestro PMS hospitality automation platform with the addition of several new advanced features and modules requested by and developed in partnership with independent corporate chain and resort property operators.  Complete roll out is slated for 2007.

All of the new Maestro modules utilize NORTHWIND’s single-image database that maintains one record for all guest activity that optimizes accurate account tracking, guest history and enables extensive CRM capabilities for more effective marketing and guest recognition.  Maestro’s new modules include:

  • Resort-wide Guest ID card – Maestro now encodes personal mag-stripe ID cards that allow resort guests to charge to their account from any authorized outlet or activity venue.  All postings are recorded in Maestro’s central guest database for accurate revenue tracking; 
  • Online table and event reservations – Maestro’s ResEze online booking engine now gives guests the ability to make dining, spa and reservations for other activities from a property’s website.  Online reservations keep guests in-house by enabling them to plan and reserve their property activities before they arrive;
  • 2-Way GDS – Maestro GDS is now a fully 2-way booking system that relies on industry-standard XML technology to centrally control multiple reservation channels.  The system is integrated with Maestro Yield to maximize rates uniformly across all channels from one screen; 
  • Signature capture – in mid 2007 Maestro will provide electronic signature capture to allow remote check-ins and efficient guest information retention; 
  • Online group booking and group block management – This advanced Maestro ResEze functionality enables meeting planners and group leaders to manage their group blocks by adding guests, canceling group reservations online with security protection both control and convenience; 
  • Gift card management – Maestro now handles all aspects of gift card accounting including issuing, debiting and crediting on the guest’s record; 
  • Online condo ownership booking and account management – Maestro’s online Condo Ownership Management system now enables owners book reservations online for units they control and also to view the accounting records for their unit’s performance by logging on to a secured webpage; 
  • Text messaging for property maintenance and guest communication – In 2Q 2007 Maestro will provide clients with SMS text messaging to enable properties to contact guests via text messaging on mobile phones and other digital communication devices.
NORTHWIND’s President of US Operations, Warren Dehan said, “We are committed to funding research and development that increases revenue, boosts staff efficiency and supports the needs of our client operators.  Maestro is solidifying its technology leadership position as we continue to  provide advances that benefit our clients’ businesses and  provide with a ‘360 degree view’ of their guests for both guest retention and marketing initiatives.” 

Maestro Enterprise Suite

The Maestro Property Management Suite combines the full-function Maestro Front Office System - used by hotels from 3,500 to 25 rooms - with a family of specialized modules that includes: 

  • PMS with Robust Group Management Features – Maestro is a cost effective, easily mastered, multi-module automation suite for independent properties and chains with comprehensive group handling functionality.  It is the foundation for NORTHWIND’s growing portfolio of modules;
  • Maestro GDS+ – An online, 2-way XML-based real-time reservation engine with integrated Yield Management to easily control bookings and maximize ADR for virtually all eReservation channels; 
  • Maestro Owner Management – Fully integrated ownership accounting functionality for timeshare and condo reservations and asset performance reporting.  The system now enables owners to book their own unit reservations via Maestro ResEze and oversee their unit’s accounting and performance; 
  • Online Table Reservations - ResEze online table and event reservation functionality gives guests the ability to make dining, spa and reservations for other activities from a property’s website.  Online reservations keep guests in-house by enabling them to plan and reserve their property activities before they arrive;
  • Maestro Sales & Catering – Manages group-convention sales and function rooms, whether at one property or for a portfolio of hotels; 
  • ResEze Web Booking Engine – Enables independent and multi-property hotels to take advantage of the growing online revenue opportunity by providing tools for guests, groups and corporate to book their own reservations and activities from an operator's website; 
  • Resort-wide Guest ID card – Maestro personal mag-stripe ID cards allow resort guests to charge to their account from any authorized outlet or activity venue.  All postings are recorded in Maestro’s central guest database for accurate revenue tracking; 
  • Proactive Maestro Yield – A revenue manager that makes sophisticated revenue optimization strategies easy to implement and track for multiple booking channels, including Internet reservations, at one or more properties; 
  • Maestro Analytics – A complete business intelligence software suite that enables end-users to data-mine and interactively analyze critical business information in real time for better informed decision making; 
  • Maestro CRM – A robust technology solution that gives managers the information to provide better guest service, build more profitable marketing campaigns and to make the best decisions for booking new business; 
  • Work Order Maintenance – Enables businesses to track asset use and schedule service and replacement; integrated with front office and owner management modules;
  • Maestro Spa & Activities Management – Enables resorts, hotels and clubs to schedule treatment rooms, facilities and activities with real-time integration to all other modules;
  • Retail Point of Sale - A fully integrated module powered by Jencess that automates property outlets, like pro shops or other stores that maintain extensive inventories, to track and post guest purchases and monitor stock levels; 
  • Maestro Fine Dining Point of Sale – Is a flexible POS for single-terminal outlets or extensive multi-property network operations.  The system is linked to each guests’ record so all F&B package reconciliation is calculated automatically and reporting is accurate;
  • Golf Management - Is a world-class tee-time scheduling and tournament system powered by Jencess for professional and private courses and clubs
  • Club Membership Management – For property-based clubs, Maestro Club Management powered by Jencess, automates membership, accounting and events from the Maestro server;
  • Maestro CRS – Supports a two-way interface to corporate sales offices; 
  • GEM Guest Experience Management – Captures guest responses electronically and provides professional analysis of guest statistics to increase repeat business and revenue; 
  • Maestro Multi-Property – This implementation is employed by corporate reservation facilities and management offices to centrally manage and automate a large number of properties on a single server with a single database; additionally it can allow each property to operate on its own server with own database, with consolidation at corporate. Many other implementation options are available as the Maestro database and platform independence allows it to be deployed in a myriad of configurations to satisfy corporate needs.


About NORTHWIND

NORTHWIND, known in the hospitality industry for its service and state-of-the-art Maestro technology, is widely respected for providing hotels, private organizations, and corporate management companies with flexible software solutions that increase productivity. NORTHWIND helps hotels understand their guests better via a single-image database.

Based in Markham, Ontario, Canada, with a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for all types of hospitality operations including hotels, resorts, timeshares, condominiums, seminaries, state parks, and clubs.  Maestro applications are engineered for operators who need to manage their enterprise in a real time environment for the utmost operational control and profitability.  Designed to maximize the efficiency of any size single hotel or multi-property enterprise, NORTHWIND's Maestro solution offers the most productive working environment, which includes the following suite of products:  PMS, Sales & Catering, Spa & Activities Management, CRM, , Multi-Property Management, Condo/Timeshare Owner Management, Yield Management, F&B POS & Online Table Res, Retail POS, Golf Management, Club Membership Management, GDS 2 Way XML Connectivity, ResEze Web Booking Engine and Corporate Reservations Office.  This comprehensive multi-platform (Windows 2000/XP, Unix/Linux, Terminal Server & Web Enabled) suite is recognized as the solution of choice for progressive and demanding organizations.  NORTHWIND is a total solution provider offering leading-edge technologies, and unparalleled training and support through its’ Four Diamond Service Program. 

Contact

Audrey MacRae – Director, Sales & Marketing 
NORTHWIND
60 Renfrew Drive, Suite #235
Markham, ON L3R 0E1
Phone: (905) 940-1923 ext - 246
1.888.723.3129
Fax: (905) 940-1925
Email: info@Maestropms.com
http://www.Maestropms.com

Media Contact
Julie Squires
Softscribe Inc.
Phone: 404-256-5512
Email: julie@softscribeinc.com
http://www.softscribeinc.com


Also See Industry Leaders NORTHWIND & Jencess Partner in Response to Resort Industry Demand for All Inclusive Tech Solutions; Maestro leverages Jencess technology; delivers enhanced suite of PMS, Golf, Fine Dining POS, Retail POS, Membership Management / November 2006
One of New York’s “Sexiest Hotels” Installs Maestro Property Management; Madison Avenue property adds Maestro Analytics, ResEze Internet booking engine; single image database for all modules increases productivity / November 2006
Maestro Adds Retail POS, Membership and Golf Management to Extensive Product Suite, Automates All Areas of Property Operations with a Single Client Record / November 2006
Cabernets or Kayaks: Campbell's Resort Uses Maestro to Keep Guests Returning Generation after Generation; Seattle visitors come for its great service, beautiful location and the 'Best Wine List' in Washington State / October 2006
NORTHWIND Appoints David Warren Director of Services and Sales for Maestro PMS in the UK and Ireland / September 2006
Productivity' the Focus of NORTHWIND's 2006 Maestro Users' Conference; Three-day workshops help Maestro users maximize efficiency and boost profits / August 2006
NORTHWIND's Newest Maestro Technology Expansion and Rooftop Event a HITEC Smash; Maestro Analytics Business Intelligence Tool Applauded / July 2006
Luxury Skytop Lodge Increases Revenue with Focus on Groups, Packages;  Package Strategy Helps Drive 48% Reservation Conversion Rate / June 2006
New Maestro 'GEM' Guest Experience Management Drives Repeat Business, Captures Comments Online; Automated Response Analysis Boosts Guest Loyalty / May 2006
NORTHWIND Expands Client Support with Four-Diamond Service; Maestro Users Receive Online Training and Upgrades to Boost Productivity / April 2006
Campbell’s Resort Installs Maestro Enterprise Front Office, Spa, Sales & Catering, and Maestro Analytics / March 2006
Nantucket Island Resorts Installs Maestro Multi-Property Management System; 5-Property Chain with 240-Slip Marina Centralized Operations on Maestro Single-Image Database Software to Ensure Accurate Chain-wide Availability for Cross Selling / February 2006
15 Hotels, Resorts and Conference Centers Install Maestro Enterprise in 3rd Quarter / November 2005
Operators Weigh Options as Senate Moves toward New Data Security Rules / September 2005
Winthrop Rockefeller Center to Implement Maestro Enterprise Suite, PMS, Sales & Catering, ResEze Web Booking Engine / July 2005
Six-Property Les Hotels Jaro Chain Selects Maestro Multi-Property PMS, Sales & Catering, CRO, and ResEze Internet Booking / June 2005
Benchmark Going Strong with Maestro as Recommended Property Management Solution / June 2005
NORTHWIND Delivers Maestro Profitability Tool Suite to Boost ADR, Drive Repeat Business / May 2005
Maestro Users Group Findings Spotlight Operator Objectives; Incubator for Best Practices / May 2005
NORTHWIND Opens Virginia Office, Taps Industry Professional Margaret Legum For Business Development Position / April 2005 
Maestro Property Management Suite Selected by Five-Diamond Stein Eriksen Lodge and Four-Diamond Washington Duke Inn & Golf Club / March 2005
Hoteliers Logon to New NORTHWIND Website for Maestro Solutions that Deliver Profitability and Efficiency / March 2005
Religious Housing, Theological Conference Centers Occupancy Up 40%, Emerge as Growing Hospitality Segment, Competition in Some Markets / February 2005
Maestro Property Management Suite Selected by Seven Additional Full-Service Hotels in One Month for 1st Quarter Installation / January 2005
Maestro™ Brings Powerful E-Booking Tools to New York IH/M&R Show and Historic Hotels of America Annual Meeting / November 2004
Maestro Property Management Suite Tapped by Two More Prominent Historic Hotels of America Properties / November 2004
Universal Resorts Selects Maestro Enterprise Suite from NORTHWIND For Chain of 9 Luxury Resorts in The Maldives / October 2004
Maestro Property Management Suite Installed by Three Canadian Hotels to Integrate Operations, Boost Efficiency; The 284-room International Hotel of Calgary, Stonehaven Relais & Spa, and the Exclusive Severn Lodge Select Maestro / September 2004 
High Profile Downtown Property, Listel Vancouver in British Columbia, Taps Maestro for Integrated Functionality, Ease of Use / September 2004
Industry Recovery Evident as Operators Invest in Technology; Install Maestro Property Management Solutions in Over 1,500 Rooms in June / July 2004
NORTHWIND President Outlines Hot Technology Trends in Audio Interview; Dehan Discusses How to Halt Rate Erosion via Standardizing Rates Across all Channels, Importance of Integrating Yield  Management with GDS, PMS / June 2004 
NORTHWIND Expands Operations as Sole Provider of its Maestro Suite of Property Management Solutions in North America, Adds UK Distributors, Strengthens Support Standards / June 2004
NORTHWIND Successfully Completes Rollout of its Maestro ASP Front Office System to 65 Suburban Franchise System Properties / June 2004
Industry’s First Seamless GDS Yield Management Reservation Profitability Tools at HITEC; Client-Focused Rate Management Tutorials and Classes Provided / June 2004
Vintage Inn Chain Increases GDS and Web Reservations 500%; Four-Property Hotel Group Leverages NORTHWIND’s Maestro Yield Management, GDS Interface for Projected $1M in e-Bookings / May 2004
Holiday Inn Sydney at Rooty Hill Selects Maestro Enterprise Suite to Automate Front Office, Sales & Catering and Work Order Scheduling / May 2004
Canadian Military Learns from Hospitality Industry: Troops Heading Overseas Move Faster as Maestro System from NORTHWIND Streamlines Air Base Lodging Check-in From 1 Hour to 2 Minutes / March 2004
Suburban Franchise Systems Selects NORTHWIND to Install  Maestro ASP Front Office in 65 Suburban Extended Stay Hotels / December 2003 
State of Arkansas Woos Visitors: Automates 4 Lodge Operations and 23 Parks With Single-System Strategy and Internet Booking - Installs Maestro from NORTHWIND / November 2003 
Extended-Stay Developer Centralizes Operation of Six Long-Term Stay Properties, Drives 70-Day Average Length of Stay / October 2003 
Hotel Companies Accelerate Property Conversions To Vacation Ownership, NORTHWIND Supports Trend with Strong Condominium and Timeshare Owner Management Applications / Sept 2003
Hotel Operators Leverage Technology to Reduce Labor Costs, Increase Revenue, Drive Occupancy; ROI Verified / June 2003
Swan Lake Resort and Conference Center Reduces Check-In Time 25%, The Yarrow Golf & Conference Center Smoothes Operations for Well Heeled Clientele / May 2003
Bodyguards, Health Consultants Help Stressed-Out Professionals Take A Break At The Caribbean’s Premier Spa Adventure Resorts / May 2003 
Maestro Enterprise Suite Leverages Strong Functionality for Multi-Property Operating Companies, Delivers Centralized Management, Cross-Selling, CRM Advantages / April 2003
NORTHWIND Commits to Clients' Profitability, Support Fees to Remain Low in 2003; Four Diamond Service Initiative Announced, Maintenance Renewal Fees Unchanged for Clients in Coming Year, Users Drive Enhancements / Feb 2003
Northwind Appoints Dave Carrick Director of Operations, Increases Value-Add to Customers Using Maestro Property Management Solutions / Jan 2003
Northwind Appoints Atoy Moya as New Client Service Specialist; To Build a Stronger Partnership with Existing Clients / Sept 2002
Maestro Adds The Sizzle To ResEze / June 2002 
Barnsley Gardens Charms the World Using Integrated Sales and Catering, PMS from Northwind / June 2002
Northwind - Forsys Maestro-SilverWare Collaboration Provides Unique Hotel - F&B Outlet Operating Efficiencies, Optimizes Guest Services and Customer Loyalty / May 2001
Canadian Hotel Owner-Operator Drills Down into Maestro PMS from NORTHWIND to Pump Guests, Profits Into 26 Properties / April 2002 
Château Cartier Resort Boosts Annual ADR and Sales With Maestro PMS, Yield Management, Sales and Catering from NORTHWIND / March 2002 
Maestro at Northwind Off to a Good Note in 2002 / Jan 2002 
NORTHWIND Announces Two–Way GDS and Internet Travel Portal Integration through Newtrade Technologies Inc. / December 2001 
Pacific International Hotels’ selects Maestro Property Management System / Nov 2001

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