“Property-based servers are waste of money that our owners should not have to finance,” Pinkham said. “By outsourcing our systems to trusted tech partners like NORTHWIND, we can focus on running a four-star hospitality operation and leave the system management to them.” Benchmark utilizes the services of SunGard, a secure hosting facility in Richardson, Texas. Benchmark Hospitality is also going to the cloud for its guest phone systems. “We are in the process of replacing many of the older telephone systems with hosted VoIP solutions that can utilize our existing phone investments. We will be replacing our video-on-demand guest movie solutions with hosted free-to-guest channels, HD, and digital music selections, as well.” System training also comes from the cloud for Benchmark property staff. “Another way to increase profitability is to have our staff receive training online,” Pinkham said. “Maestro has an excellent online support and training program that includes video classes for new hires as well as refresher courses and one-on-one personalized classes that keep our property teams operating more efficiently. A well trained staff is more confident of their abilities and able to focus their attention on guests and service.” Benchmark’s goal in moving its systems to a virtual cloud platform is to maintain the profitability of our propertys’ owners and earn their confidence in our technology expertise,” Pinkham said. “When we put technology in service to profitability, staff productivity, and guests, everyone wins.” For a demo of the Maestro Property Management Suite featuring the ResWave Booking Engine, please contact NORTHWIND at 1.888.667.8488 or email info@maestropms.com.     Maestro Property Management Solution  Enhance guest service, improve efficiency
and maximize
online and offline revenue with Maestro PMS, the industry's most robust
and flexible resort
software and boutique
hotel software
solution empowering
leading full-service hotels, luxury resorts, multi-property groups,
conference
centers, condominiums and timeshare properties. Solutions include Front
Office (PMS), Accounts Receivable,
Analytics and Business Intelligence, Sales and Catering, Multi-Property
Management, Condo & Timeshare Owner Management with Web
Functionality, Spa
and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic
Packaging Golf, CRM, Guest Experience Measurement, CRO, GDS Two-Way XML
Connectivity or Integration, Membership, Work Orders, Fine Dining and
Retail
POS, Online Table Reservations with Web Booking, Concierge and Guest
Experience
Measurement. The Maestro PMS is database independent (ODBC Compliant)
and may
be deployed via Windows, UNIX, Linux, Terminal Services, hosted and Web
platforms. About NORTHWIND – Maestro PMS NORTHWIND is recognized in the hospitality industry for its “standard setting” Diamond Plus Service and robust integrated Maestro resort hotel software technology. With over 30 years experience dedicated to developing technology solutions for the hospitality industry, NORTHWIND is a partner who understands you need a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control and profitability. About Benchmark Hospitality International  Benchmark
Hospitality International is a leader in the management and
marketing of resorts, conference centers, hotels, and Personal Luxury
Hotels™. The independent company, launched in 1980, is a founding
member of
the International Association of Conference Centers. Benchmark
Hospitality is a worldwide organization operating properties in
major
metropolitan and resort destinations.
Benchmark's international
headquarters is located in The Woodlands, Texas, near
Houston. The company’s northeast regional office is in New
Jersey, with
international offices in Tokyo, Japan,
and Santiago, Chile. For the location of Benchmark’s properties and
additional information, visit www.benchmarkhospitality.com. |
