Join Dr. Bryan Williams for a leadership and service excellence training that will educate, inspire and challenge you and your staff to deliver world class service.
- October 26, 2015: Hilton Naples – Naples, Florida
- October 27, 2015: Palm Beach Convention Center – West Palm Beach, Florida
*Leading a 5-Star Service Team
This session is focused for leaders will review the leadership skills and competencies needed to lead a 5-star caliber team. Special emphasis will be placed on proven techniques and processes used by highly effective leaders worldwide.
Learn how to: Build a team of highly engaged employees, Increase your leadership influence and discover the non-negotiables of 5-star leaders
*Delivering World-Class Service
This session is focused for all staff and will explore proven concepts and techniques to providing exceptional service in any industry. Every participant will take away applicable and relevant concepts that can be immediately applied to their job role.
Learn how to: Apply the Universal service rules, Master the four key steps of service and enhance your service touchpoints.