Washington DC (February 20, 2019): Les Clefs d’Or Canada recently held its 12th National Congress in stunning Banff, Alberta. The Congress welcomed elite concierges and travel professionals from throughout Canada for a 4-day event to Engage, Educate and Elevate.

The golden keys worn by Concierge signify their membership in our organization and are granted exclusively to those who have not only consistently demonstrated an unsurpassed knowledge of their respective communities, but by those who demand excellence of themselves when meeting the needs of their guests.

Dr. Bryan K. Williams was the keynote speaker and challenged all attendees to always set high standards, and create an engaging service culture on their teams.

Carolina Avaria, who is the Chef Concierge of the Four Seasons Toronto, and Past President, Les Clefs d'Or Canada said, “Bryan Williams is THE Rock Star of Service! Everyone and anyone who has the opportunity to listen to him speak, will unquestionably walk away a better version of themselves. His refined, positive, profound, kind and inspirational service advice is uniquely peppered with his incredible light and fun approach to life. He challenged a room full of service passionate Les Clefs d'Or hotel Concierges to, "by the end of this session take away ONE new idea to deliver better service at your hotels". In fact, one and a half hours later, reviewing not one but numerous pages of notes, I realized I had immediately become a greater asset to my hotel, to my team and to my guests.”

Bryan added, “It was an absolute honor for me to serve such amazing service professionals. Les Clefs d’Or represents the pinnacle of service excellence and the recent Canadian Congress in Banff was a testament to their dedication to world-class standards.

To learn more about Dr. Bryan K. Williams, and his offerings, please visit BWEnterprise.net .

For more information about Les Clefs d’Or, please visit http://www.lesclefsdorcanada.org/ .