Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
IHG Hotels & Resorts Taps into the Future of Travel Planning at SXSW Sydney 2024
IHG Hotels & Resorts | October 16, 2024
IHG Hotels & Resorts offered festival-goers and consumers a stress-free way to plan their next holiday at South-by-South-West Sydney (SXSW) October 14-20, thanks to innovative technology that taps into the subconscious mind. The aptly-named IHG Hotels & Resorts ‘Mind Lobby’ is a futuristic, experiential activation that launched on Sydney’s International Convention Centre Forecourt throughout the week-long event and sits at the heart of IHG’s official partnership with SXSW Sydney 2024. Using cutting-edge eye-tracking technology, the IHG Hotels & Resorts Mind Lobby is a cinematic experience that tracks and monitors user�...
Jeff Bzdawka Joins Hapi as President
Hapi | October 15, 2024
Miami, FL – October 16, 2024 – Hapi, the leading provider of hospitality data and connectivity solutions, announces the appointment of Jeff Bzdawka as company President. Bzdawka brings over 30 years of hospitality experience to Hapi, with a proven track record of building customer and colleague-focused solutions, scaling teams, and driving growth. "I am thrilled to join Hapi at this exciting time for the hospitality industry," said Bzdawka. "Hapi has a strong track record of providing innovative solutions that help hoteliers improve their operations and guest experiences through the transport and transformation of data. I look forward to...
Hospitality America Strengthening Its Tech Stack to Enhance Business Intelligence and Decision Making
Hospitality America | October 10, 2024
Wes Cargen returns as Vice President of Business Intelligence to spearhead the effort Greenville, S.C., October 10, 2024 — Hospitality America is investing in its technology infrastructure aimed at revolutionizing business intelligence across its hotel portfolio. The initiative will empower leaders at both the property and corporate levels with real-time insights, actionable data, and robust forecasting capabilities to facilitate proactive and agile management. Spearheading the effort is Wes Cargen, newly appointed vice president of business intelligence and former operations manager for the third-party management company. Most recently wi...
STS Cloud and Cloudbeds Unveil Powerful Integration to Transform Hotel Group Sales and Event Operations
SalesAndCatering.com | October 9, 2024
New partnership streamlines group bookings, event management, and catering to boost hotel efficiency and revenue Charleston, SC – (October 9, 2024) –SalesAndCatering.com and Cloudbeds have announced a two-way integration that will empower hotels, resorts, and conference centers to optimize hotel group sales and event management. By combining Cloudbeds' innovative property management system (PMS) with STS Cloud’s robust event management and sales capabilities, hoteliers can prevent overbookings, optimize room and event inventory, and deliver personalized service to win more deals. The integration enables hotel staff to mana...
All-in-One Platforms: Convenience or Costly Mistake for Hotels?
Joe Vargas | October 9, 2024
By Joe Vargas SVP & General Manager, Infor Hospitality The debate between “best-of-breed” and “all-in-one” solutions is not new; in fact, the war between these competing ideologies has waged on for many years, especially within the world of hospitality. On one hand, it’s rather easy to make a case for an all-in-one solution – if you can get everything you need, exactly as you need it, in one place, why would you divide and conquer? On the other hand, countless real-life scenarios help to illustrate the limitations of solutions that claim to have it all. Let’s consider, for example, a modern fitness tracker. Some c...
Famed Park Lane New York Empowers Guests With Luxury and Convenience Through Deployment of InnSpire’s Full-Featured Mobile App and Integrated Servic
InnSpire | October 8, 2024
Iconic New York City property partners with leading hotel technology provider to enhance guest convenience and service through a comprehensive digital guest journey. Stockholm & Washington, D.C. – October 8, 2024 – InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has partnered with Park Lane New York; a historic hotel located along Central Park South in Manhattan to provide a comprehensive suite of technology solutions designed to maximize and streamline the guest experience. The property, o...
Ultimate All-In-One Solution: Maestro PMS + Silverware POS to Display Synched Solutions at Independent Hotel Show
Maestro | October 8, 2024
Operating as a single platform, the sister companies will spotlight a unique level of integration (plus embedded payments) that goes beyond a simple interface and unifies the guest journey across operations; The symbiotic technology will be on display Oct. 15-16 in Stand #1530 at Olympia London Markham, Ontario, October 8, 2024 — Next week Maestro PMS and Silverware POS will showcase unique industry integration that unifies the guest booking experience and stay journey across all operations. At the Independent Hotel Show London, to be held October 15-16 at Olympia London, a sophisticated All-In-One solution that synchronizes both systems o...
Famous Foods Street Eats in Resorts World Las Vegas Serves Up Modern, Innovative Guest Dining Through the Agilysys InfoGenesis Point-of-Sale Platform
Agilysys | October 7, 2024
October 7, 2024 (ALPHARETTA, Ga.) – Agilysys, Inc., a leading global provider of hospitality software solutions and services, today announced that the gourmet market and food hall Famous Foods Street Eats at Resorts World Las Vegas has chosen the Agilysys InfoGenesis Point-of-Sale platform, guest-facing kiosks and related solutions to significantly improve operational efficiency and dining experiences across 16 diverse culinary stalls in its one-of-a-kind 24,000 square-foot dining emporium. This unique dining concept immerses visitors in an interactive “street food” destination featuring critically acclaimed chefs and restaurateurs. S...
Agilysys guestsense.ai Powering Agilysys Spa Wins Top Productivity Technology Award at G2E 2024 and Will Be Featured in “The Lab”
Agilysys | October 4, 2024
-- Gaming and Technology Gold Award 2025 for Best Productivity-Enhancing Technology signals rising importance of revenue management for casino and gaming properties -- -- Senior VP Frank Pitsikalis highlights guestsense.ai revenue management advantages in “New Era Hospitality: Revenue Beyond The Room” in The Lab at G2E 2024 – ALPHARETTA, GA (October 4, 2024) — Agilysys, Inc., a leading global provider of hospitality software solutions and services, today announced that guestsense.ai – artificial intelligence (AI) embedded in several Agilysys solutions to improve revenue management, staff productivity, personalized guest ...
Agilysys Unveils Software Innovations at G2E 2024 to Help Gaming Properties Enhance Efficiency and Revenue While Elevating Guest and Staff Experiences
Agilysys | October 3, 2024
ALPHARETTA, GA (October 3, 2024) — Agilysys, Inc., a leading global provider of hospitality software solutions and services, today announced new and enhanced solutions gaming properties can use to elevate guest service, alleviate staff workload stress and streamline operations. The new offerings will be showcased at the upcoming Global Gaming Expo (G2E) 2024, October 7th – 10th 2024, The Venetian Expo, Las Vegas, #G2E2024. Key solution highlights: Enhanced Agent Dashboard in Agilysys LMS Property Management System Enables Rewarding Employees for Effective Upselling. A new interactive dashboard tracks upsell revenue by agent...
Top 10 Ways to Increase F&B Guest Spend and Profitability with Mobile Ordering
IRIS | September 26, 2024
How hoteliers can maximize the revenue potential from their F&B operations without adding to their staff's workload. By Kate Fuller, Senior Marketing Manager at IRIS As many guests and operators prepare for the upcoming season, have you been tracking the latest trends relating to mobile ordering to ensure you are maximising each and every sales opportunity? With 6.3 billion smartphone users globally and 88% of mobile time spent engaging with and using apps, mobile usage is rapidly continuing its upward trajectory. With mobile ordering set to continue to bear influence over how guests interact, view menus, order and spend, how ...
Titanic Hotels Selects IDeaS G3 RMS to Maximize Revenue Across German Property Portfolio
IDeaS | September 26, 2024
LONDON, Sept. 26, 2024 – Titanic Hotels, a leading hotel brand operating across Turkey and Germany, has partnered with IDeaS, a SAS company, the world’s leading provider of revenue management software and services, to optimize its revenue strategy across their German portfolio. Prior to implementing IDeaS G3 RMS, Titanic Hotels Germany relied on manual revenue management processes and siloed internal databases. Additionally, Titanic Hotels’ ability to accurately forecast demand at a granular level was limited, affecting price decision-making and their ability to capture an optimal mix of demand. To align with their strategic busin...
Be Aware of AI Biases in Hiring
Linchi Kwok | September 25, 2024
Using computer programs to screen job candidates’ resumes is not a new HR practice among big corporates. AI accelerates the automation process for all companies in the selection process. More companies are using AI to evaluate job candidates’ performance in their initial interviews, such as word choice and cognitive abilities, in addition to screening their resumes. AI speeds up the hiring process AI can help companies speed up the hiring process because they usually receive hundreds or even thousands of job applications for a vacancy. It becomes unrealistic for companies to solely rely on “human eyes” to screen all resumes or perfo...
IHG, Sonesta, Nemacolin Speak on Stage on How a Modern Data Strategy is Critical to Success
Hapi | September 24, 2024
At HITEC 2024 in Charlotte, leaders from Sonesta, IHG and Nemacolin Resort shared key insights on how a modern approach to data integrations is critical to personalizing guest experiences and driving loyalty to their brand. The hospitality industry is undergoing a transformational shift, driven by data integration and innovative technology solutions that increase efficiency while improving the guest experiences. During a recent panel discussion at HITEC 2024 in Charlotte, hospitality experts shared insights into how they are leveraging real-time data to differentiate guest experiences and drive loyalty. The panelists identifie...
BirchStreet Systems Selected as Exclusive Procure-to-Pay Partner for Red Sea Global in Saudi Arabia
BirchStreet Systems | September 24, 2024
The strategic collaboration plays a pivotal role in transforming the Red Sea coastline into a luxury destination LAS VEGAS - [September 24, 2024] - BirchStreet Systems, the leading provider of procure-to-pay solutions for the hospitality industry, today announces its partnership with Red Sea Global, the developer behind regenerative tourism destinations The Red Sea and AMAALA, as its exclusive procure-to-pay partner. Red Sea Global is currently developing two of Saudi Arabia’s projects that are set to revolutionize the tourism landscape by transforming an extensive stretch of the Red Sea coastline into luxurious international destinatio...
Artificial Intelligence Is Checking Into Your Hotel – Are You Ready?
Bob Braun | September 17, 2024
by Robert Braun, Co-Chair, JMBM Cybersecurity and Privacy Group; Senior Member, JMBM Global Hospitality Group Even though artificial intelligence has been a part of our lexicon for more than seventy years, artificial intelligence remains the latest bright shiny thing. Businesses large and small feel compelled to incorporate artificial intelligence into their company descriptions even with a limited understanding of what artificial intelligence is, or how it could help their business. Hotels and hotel companies are no different; just take a look at the online newsletters and announcements hitting your mailbox; it’s a rare day that a hot...
Hjortviken Country Club Sides With Vingcard for the Latest in Sustainable Security Access Technology
Vingcard | September 17, 2024
High-end Swedish destination owned by ESS Group adopts Vingcard door lock solutions proven to heighten guest safety and convenience while minimizing environmental impact. Stockholm –September 17, 2024 – Vingcard, an ASSA ABLOY company and provider of advanced technologies for the hospitality industry, is pleased to announce the adoption of several of its cutting-edge door lock solutions by Hjortviken Country Club in Hindas, Sweden. Managed by ESS Group, the soon-to-be-opened Hjortviken Country Club, together with the support of Vingcard and BRA Bygg construction company, is setting its sights on delivering a refined guest stay experience...
Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
CHICAGO, September 16th, 2024 – Percipia, a leading provider of hospitality phone systems and enhanced guest room technology for hotels, resorts, casinos, and conference centers, announces the release of VIVA+, an all-in-one hospitality solution built on Alexa Smart Properties (ASP) for Hospitality that is available now to all new and current Percipia clients. VIVA+ integrates Percipia’s IP phone system, Frequency PBX and Frequency Stratus, and guest voicemail solution, Precision Voicemail, by utilizing their middleware engine, Parallax. VIVA+ transforms the guest experience by offering a comprehensive suite of features in a single, sl...
Maximize Your Budget: How Hospitality Procurement and P2P Software Drive Financial Efficiency
Johannes Vocke | September 12, 2024
By Johannes Vocke, FutureLog Chief Financial Officer Creating a robust budget is essential for any company's planning and operations. Yet, many hospitality organisations need to leverage all their resources and expertise. Often, they exclude procurement, a crucial player in managing expenditures, from the budgeting process. It’s hardly surprising to seasoned hospitality executives that setting and adhering to a budget can be challenging due to a lack of visibility, internal misalignment, and fluctuating market prices. When procurement is not involved in budgeting, opportunities for cost savings are missed, leading to budget overruns...
IDeaS and Virgin Voyages Announce Partnership to Bring Advanced Revenue Management Solution to Cruise Industry
IDeaS | September 12, 2024
First-of-its-kind collaboration will result in demand forecasting, inventory management, and pricing to drive revenue for the world’s most innovative cruise line MINNEAPOLIS—Sept. 12, 2024—IDeaS Revenue Solutions, the world’s leading provider of advanced revenue management software (RMS) and services, announced that it is expanding its industry-leading suite of revenue management solutions to the cruise industry through a partnership with Virgin Voyages. Under the partnership, IDeaS is working with Virgin Voyages to develop a first-of-its-kind, innovative RMS solution for the cruise industry. To fully realize their revenue potent...
Best Western Plus Dubuque Unveils New Cutting-Edge High-Speed Guest WiFi Network by Hotel Internet Services
Hotel Internet Services, Inc. | September 10, 2024
Full-service Iowa property teams up with leading hospitality connectivity specialists to deliver ultra-fast, seamless internet access for today’s tech-savvy travelers. DUBUQUE, Iowa — September 10, 2024 — Hotel Internet Services, a leading provider of advanced internet connectivity solutions for the hospitality sector, announces the successful completion of a major WiFi network upgrade at Best Western Plus Dubuque in Iowa. The full-service hotel property recently partnered with HIS to ensure that seamless internet access is available throughout all onsite areas of the property, including all 150 guestrooms and 8,500 square feet of ...
Cloudbeds To Usher in the Era of ‘Decision Intelligence’ at Upcoming Passport Conference
Cloudbeds | September 4, 2024
San Diego, CA – Cloudbeds, the premier hospitality management platform, is set to usher in the era of ‘decision intelligence’ for the hospitality industry at its upcoming Passport User Conference on October 23, with the unveiling of Cloudbeds Intelligence. Cloudbeds Intelligence, a new AI and machine learning layer built into the platform, is designed to supercharge all functionalities of the hospitality management system and break down departmental silos, delivering unmatched decision-making intelligence for revenue managers, marketers, GMs, operations staff, and more. The innovative platform layer implements causal AI using r...
Hotel Internet Services To Showcase the Future of Guest Connectivity for Independent and Luxury Hoteliers at the 2024 Independent Hotel Show
Hotel Internet Services, Inc | September 4, 2024
Leading connectivity provider to offer insight on how properties can customize internet-driven technologies to achieve success for their specific guest experience goals. MIAMI — September 4, 2024 — Hotel Internet Services, a full-service provider of internet connectivity services and solutions for the hospitality industry, is set to demonstrate its cutting-edge technologies and most recent advances at this year’s Independent Hotel Show, taking place in Miami from September 18-19. Attendees visiting Hotel Internet Services’ booth #223 will gain a first-hand look at how their WiFi and in-room entertainment offerings can be seamlessly p...
Your Input Requested: Corporate Digital Responsibility Code for the Lodging Industry
HFTP | September 3, 2024
The importance of corporate digital responsibility has been pushed to the forefront with the many data breaches and the latest CrowdStrike incident. It is proven that even a cybersecurity technology company is not immune to problems and issues. To that end, HFTP recently formed the Corporate Digital Responsibility (CDR) Task Force for the Lodging Industry. The aim is to establish a Hospitality Code of Digital Responsibility. Learn more about this project through this comprehensive article. To complete the project, the task force needs your help. We kindly invite you to complete a survey asking to rank a list of identified i...