FINANCE & DEVELOPMENT
How Much Does It Cost to Give Great Customer Service?
Shep Hyken | September 16, 2020
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OPERATIONS
The Future of Hotel Call Centers
Travel Outlook Hotel Reservation Call Center Services | September 8, 2020
McLaren Technologies Leads Forward-Thinking, Tech-Driven Strategy at the Iconic Byron at Byron
McLaren Technologies | September 2, 2020
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TECHNOLOGY
Contactless Technologies Gaining Traction in Travel and Tourism Industry, Says GlobalData
GlobalData | September 17, 2020
How Technology Can Save Hotel Staff Time & Prioritize Guest Safety
Amy Jeffs | September 17, 2020
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F&B / FF&E
5 Tips for Cutting Down Food Costs
HotStats | September 17, 2020
This Is Why You Keep Your Restaurant’s Signature Dish
Larry Mogelonsky | September 16, 2020
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EDUCATION
BU School of Hospitality & ESSEC Business School (France) Announce Collaboration for Graduate Students
Boston University School of Hospitality Administration | September 17, 2020
Restaurant Owners and Operators Are Invited to Take Free COVID-19 Restaurant Safety Training Course
The City of Miami | September 11, 2020
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ARCHITECTURE & DESIGN
Nobu Hotel London Portman Square to Open November 2020
Nobu Hotel London Portman Square | August 14, 2020
Kimpton Hotels & Restaurants Plans Boutique Hotel in Downtown Fort Worth, Texas
Kimpton Hotels & Restaurants | March 11, 2020
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GUEST EXPERIENCE
Tourism Tidbits: Dealing With Difficult Customers and Situations in a Post-Pandemic World
Dr. Peter E. Tarlow | September 2, 2020
What Is Service Design?
EHL | September 1, 2020
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INDUSTRY HAPPENINGS
Can Hotels Cement Their Place in the New Remote Working Culture?
JLL | September 17, 2020
Contactless Technologies Gaining Traction in Travel and Tourism Industry, Says GlobalData
GlobalData | September 17, 2020
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ALL THINGS INDEPENDENT
Boutiques May Be Adapting Faster Than Other Hotel Sectors, but Still Hurting
Jim Butler | September 16, 2020
Hotel Carmichael, an Autograph Collection Hotel Opens in Carmel, Indiana
Hotel Carmichael | August 27, 2020
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MAY WE RECOMMEND:
Making Room Service Profitable Again
Food On DemandHersha Hospitality: Rising From The Ashes
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Mergers Ahead for the Post-Pandemic Hotel Industry
August 26, 2020
