by Bryan K. Williams
It's finally here! My latest book is called, How To Serve A VIP: 30 Tips to Earn & Re-Earn Your Customers’ Loyalty. This book is designed for you and everyone on your team who loves to serve others. Each of the 30 chapters will reinforce the importance of giving your best service to all customers. Whether those customers are called colleagues, employees, guests, clients, tenants, patients, residents, students, visitors or customers is irrelevant. This book will highlight that the same caliber of service excellence must be given to all.
Each of the 30 chapters ends with a powerful activity that is designed to help reinforce the chapter’s key points.
- Ways to be exceptional regardless of the work environment.
- The Key to Consistent Service.
- Two of the Most Important Phrases in Service Excellence.
- The Three Ingredients of Engaging Service.
**As a reader of Hotel-Online, we are offering a special 20% discount until November 24, 2016. Just use the following code when checking out: 8172833T