Top Read

/Top Read

Top Read

IHG Partners With Ho Tram Project for Two Hotels on Vietnam’s Ho Tram Strip

IHG | November 12, 2019

IHG® (InterContinental Hotels Group), one of the world’s leading hotel companies, signed agreements with Ho Tram Project Company Limited (HTP) to rebrand The Grand Ho Tram at the Ho Tram Strip integrated resort to InterContinental Grand Ho Tram within a year after refurbishments. A new build Holiday Inn Resort Ho Tram Beach will also open in 2020. The signing reinforces IHG’s growth in resort locations in Vietnam, and strengthens its presence in the region. Serena Lim, Vice President, Development for IHG South East Asia & Korea, commented: “This signing marks a new milestone in our growth in Vietnam, as we welcome our first Holida...

Hyatt Launches Three Global Initiatives to Significantly Reduce Single-Use Plastics

Hyatt Hotels Corporation | November 12, 2019

CHICAGO - November 12, 2019 – Hyatt Hotels Corporation (NYSE: H) is announcing a series of initiatives to reduce waste at Hyatt hotels globally, including introducing large-format bathroom amenities and reducing single-use water bottles by June 2021. The following initiatives will be introduced as soon as possible in properties around the world, and no later than June 2021: Transitioning to large-format bathroom amenities to replace traditional small bottles of shower gel, shampoo, conditioner and lotion. Increasing the number of water stations in key public spaces at hotels for guests who wish to refill reusable water bottles. S...

Value-Add Quality Inn & Suites in Tennessee Will Be Available in Online Auction Via RealINSIGHT Marketplace This December

RealINSIGHT Marketplace | November 12, 2019

This December, Quality Inn & Suites, a full-service hotel located in Centerville, Tennessee, will be auctioned through the online commercial real estate platform, RealINSIGHT Marketplace. The Quality Inn & Suites is a fee-simple interest opportunity offered unencumbered by management and holds a prime location in the County Seat of Hickman County, the Western Gateway to Metro Nashville. About the Property: 39 Rooms Full Service Two Floors Built in 1977 Unencumbered of Management The Quality Inn & Suites also offers a restaurant with complimentary breakfast, a business center, seasonal outdoor ...

Phoenix Development Partners Acquires Historic Chicago Office Building to Redevelop as 350-Key Dual-Branded Hilton Property

Phoenix Development Partners | November 11, 2019

CHICAGO – November 5, 2019 – Phoenix Development Partners (“Phoenix”), as the lead sponsor, in partnership with Green Door Capital, Crowdstreet, Polaris, among other minority investors, announced the acquisition of 226 West Jackson (Chicago), a 238,000sf historic office building. This property will be restored and transformed to become a 350-room dual flag Hilton property (a Canopy by Hilton – 215 rooms - on the upper floors and a Hilton Garden Inn – 135 rooms - on the lower floors). John Mangel, Founder and CEO of Phoenix Development Partners commented that “the restored property will include a new 4,800sf rooftop restaurant...

Tapestry Collection by Hilton Hotel on the Way for Pappas Properties’ Midtown Charlotte Development

Pappas Properties | November 7, 2019

CHARLOTTE, N.C., Nov. 7, 2019 -- Pappas Properties today unveiled details for the next phase of development at its 7-acre property in Midtown Charlotte, including a Tapestry Collection by Hilton Hotel and new office and retail space that will complement the two state-of-the-art medical office buildings already being built for Atrium Health. The 150-room hotel will be the first Tapestry Collection by Hilton location in the Charlotte area. Launched in 2017, Tapestry Collection by Hilton is a collection of hotels that embraces the distinctive, local culture of each hotel's environment, ensuring that each property in the collection offers a un...

Why Hotels Need Modern Optimization and Management Platforms

Karen O'Neill | November 7, 2019

By Karen O'Neill, President-Americas at Knowcross The writing is on the wall: across industries today, it simply does not pay to be resistant to change. Not only do customers, or in the case of hospitality, guests, expect more from the brands they give their business to, staff expect more as well. For hotel staff, their job is entirely ruled by the delivery of service; their role exists to assist the property in running smoother, all the while ensuring each guest enjoys their stay. In many cases, this can be a complex job. Guests are increasingly particular, expectations for requests are hasty, and pivotal touch-points are often exacerbate...

70-Room, Limited-Service Hotel in New Mexico to Hit Online Auction Block via RealINSIGHT Marketplace, This December

RealINSIGHT Marketplace | November 7, 2019

Aztec, NM Presidential Inn is being offered significantly below replacement cost with 1.72 Acres included in the sale. This December, Presidential Inn, a 70-room, limited-service hotel located in Aztec, New Mexico, will be auctioned through the online commercial real estate auction platform, RealINSIGHT Marketplace. The offering, presented by Berkadia and RealINSIGHT Marketplace, is unencumbered of management and the current lender will consider financing a new buyer. The new buyer will also have the opportunity to affiliate the Hotel with a new major brand, including Microtel, Comfort Inn, Sleep Inn, Red Lion, Red Roof Inn, o...

CoralTree Hospitality and Travel Outlook Join Forces in Exciting New Partnership

Travel Outlook | November 7, 2019

CoralTree Hospitality and Travel Outlook Premium Voice Reservations join forces in an exciting partnership to deliver a new level of personalized service to both independent properties and chain hotels. The combination of CoralTree Hospitality and Travel Outlook is a natural fit. Both companies empower hotels to deliver meaningful guest experiences, while taking a results-orientated approach to driving direct business. Commenting on the collaboration, John Smallwood, CEO of Travel Outlook said, “The CoralTree Hospitality team is comprised of some of the more experienced and well-respected hotel professionals in hospitality, and we are h...

Hawkins Way Capital Acquires Copley Square Hotel in Boston’s Back Bay Neighborhood

Hawkins Way Capital | November 6, 2019

Beverly Hills, CA - November 6, 2019 – Real estate investment firm Hawkins Way Capital today announced the acquisition of Copley Square Hotel, a historic 143-room property that has the distinction of being the first hotel to open in Boston’s Back Bay area in 1891. “The prime Boston real estate market is difficult to break into competitively, so we are very pleased to be able to complete our third property acquisition in another coveted location with substantial value-added opportunity,” said Ross Walker, Co-Founder and Managing Partner, Hawkins Way Capital. Hawkins Way Capital plans to update and reconfigure the guest rooms and ...

Giving Your Gym a Social Upgrade

Larry Mogelonsky | November 6, 2019

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) With the hospitality industry continuing to explore ways to capitalize on the wellness trend, most are looking in the spa and healthy dining directions, but there’s a third pillar that many haven’t properly investigated. To this end, and with the younger generations increasing wanting to exercise while traveling, the fitness center is primed to become a major selling feature for hotels. There is one central aspect of the gym to keep in mind for any new build or future renovation, and please excuse the history lesson! The gymnasium has its origins all the way back to Ancient G...

dormakaba Comes to HX in NYC With Its New RT Plus Electronic Door Lock and A Suite of Total Hospitality Access Solutions That Transform the Guest Expe

dormakaba | October 31, 2019

HX 2019: Visit dormakaba in Booth #1409 Jacob K. Javits Convention Center NYC, November 10-11, 2019 dormakaba Offers HX Attendees a Full Line of Access Systems from Electronic Door Locks to Property Entrance Door Systems and Hardware to Satisfy Any Building Code or Design Requirement MONTREAL, QC, CANADA – October 31, 2019 – dormakaba, the provider of secure Saflok™ and Ilco™ electronic door locks, will be at NYC’s HX Hotel Experience show to demonstrate its new RT Plus and Saffire LX mobile access capable electronic locks. dormakaba will also present its complete line of automatic door systems that include automatic swingi...

Hoteliers: An API-First PMS Is Integral to Your Property’s Success – Here’s Why

Nicole Dehler, Vice President of Product Management StayNTouch, A Shiji Group Brand | October 31, 2019

By Nicki Dehler, VP of Product Management, StayNTouch, A Shiji Group Brand Choosing the right integrations for your property is not a black-or-white proposition. After all, different hotels have different business goals, markets and guest profiles. But choosing a deeper integration over a shallow one can make the difference between night and day for your property. An open, cloud-based infrastructure is quickly becoming an integral standard for businesses across industries, especially in the case of hospitality. Although hotels may have been historically slow to adopt new technology, forward-thinking brands are leveraging cutting-edge so...

Riegel Linen Restructures to Drive Growth

Lion Equity Partners | October 31, 2019

[DENVER AND AIKEN, S.C.— OCTOBER 31, 2019] — The management team of the Riegel Consumer Products Division of Mount Vernon Mills Inc. (“MVM”) has partnered with Lion Equity Partners to carve out the business from MVM and stand alone as a new entity, Riegel Linen LLC (“Riegel”). Riegel Linen is a leading importer, manufacturer, and supplier of tablecloths, napkins, sheets, towels, bedding and other linens for hotels, restaurants, linen suppliers, retailers, and healthcare customers. Riegel is headquartered in Aiken, SC, and operates a manufacturing facility in McCormick, SC and a network of salespeople and warehouses strategicall...

Hotel Distil Opens on Louisville’s Historic Whiskey Row Marking Kentucky’s First Autograph Collection Hotel

Hotel Distil | October 30, 2019

Louisville, KY  (October 30, 2019) – Located on the historic Whiskey Row, Hotel Distil has officially opened its doors today, setting a new standard for Louisville hospitality. Part of Autograph Collection Hotels, a diverse and dynamic portfolio of more than 180 hotels around the world that are independent, one-of-a-kind and champion values of vision, design and craft, Hotel Distil is the brand’s first property in Kentucky. The 205-room boutique hotel celebrates the past, present and future of Louisville's bourbon heritage. Hotel Distil incorporates an original 1860s era façade, which was saved following a fire in 2015, and was the o...

The Top 5 Things You Need to Know Now in Hotel Digital Marketing: October Edition

NextGuest Digital | October 29, 2019

By Margaret Mastrogiacomo, EVP Strategy The world of hospitality digital marketing is always changing, and the key to success is staying ahead of the curve. This month, the latest digital innovations include Google testing search results without URLs, the benefits of being GDPR-compliant, and the colors that will be making a splash in 2020 design. From SEO to design, find out the top five things you need to know now in hotel digital marketing to make sure your hotel is ready to reach your next guest.  1. SEO: Google is testing search results without URLs. Recently, Google has been testing completely removing URLs from search results i...

Beonprice Academy Prepares Future Revenue Management Superstars

Beonprice | October 24, 2019

Launch of online learning platform, Beonprice Academy, provides revenue training to hotel professionals Beonprice tackles skills gap in hotel revenue management in its latest development  Revenue management at the forefront of marketing and pricing strategies ttg 24 October 2019: Identifying a skills-gap in the hotel sector, Spanish-based Revenue Management System (RMS) provider Beonprice (www.beonprice.com) has unveiled the Beonprice Academy. The new online learning platform provides hotel professionals with vital training in Revenue Management, an area key to a hotel’s profitability. The Basic certification is suited ...

IDeaS Releases Hotel Revenue Management Ultimate Buyer’s Guide

IDeaS | October 24, 2019

Step-by-step buyer’s guide empowers hotel business leaders to make informed technology investments today for a more profitable tomorrow Tweet This: @IDeaS_RevOpt premiered its Hotel Revenue Management Ultimate Buyer’s Guide. The guide provides key industry and business considerations to help hoteliers and revenue leaders make informed, smarter and, ultimately, more profitable decisions. https://go.rev.ideas.com/hotel-rm-buyers-guide-social MINNEAPOLIS—Oct. 24, 2019—IDeaS Revenue Solutions, the world’s leading provider of revenue management software and services, announced the release of its Hotel Revenue Management Ultimate Bu...

Distinguishing Between an Influencer and a Guest Looking for a Free Weekend Stay

Larry Mogelonsky | October 23, 2019

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) On one of the properties for which I help in an asset management role, I’ve recently had to assume more of the public relations responsibilities. As the entire senior team is constantly overloaded and with no budget for top-tier public relations firm, we needed a way to quickly sort through media requests. Even for a small resort such as the one in question, the hotel is nevertheless bombarded week-over-week with requests from reporters for traditional or digital magazines as well as social influencers. All of whom want freebies – comped rooms with an F&B component and somet...

RMS Announces New Guest Loyalty Module for 2020

RMS - The Hospitality Cloud | October 23, 2019

[San Diego, CA - October 23, 2019] - RMS - The Hospitality Cloud, a leading provider of all-in-one, cloud-based hospitality solutions, has introduced Guest Rewards, a brand-new module that allows hotels to reward guests for staying with them. This new module enables hotels using RMS to create their own bespoke rewards programs and encourage loyalty to their brand by allocating points for guest stays and activities. “Our clients have been asking for loyalty program functionality and we’re excited to add yet another feature to our property management system that drives bookings and revenue and improves the guest experience,” stated ...

Seven Critical Steps to Making Service Excellence a Reality

Kanav Mata | October 22, 2019

By Kanav Mata The dictionary defines “Experience” as “an event or occurrence which leaves an impression on someone”. In my early days as a Hospitality Trainer, I always told my trainees that when a guest walks into your restaurant and pays a certain amount for your sandwich, he or she is not paying for the sandwich. They are paying for the “Experience”. Today, this holds true for so many other interactions. Whether that be buying a pair of trousers from a store, visiting the bank to open an account, walking in to a car showroom, visiting a clinic/hospital, the list could go on, but essentially any interaction which has a ...

Management Starts by Safeguarding Your Managers

Larry Mogelonsky | October 16, 2019

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Most guests are unaware of the third key pillar of most flagged properties – the management company. When they’re doing their job, you can tell those as everything is running smoothly and guests are happy. New Castle Hotels and Resorts (NCHR) is one such company, and as I learned from sitting down with Vince Barrett, the company’s Vice President of Food & Beverage and Managing Director Provender, it all starts by minimizing turnover at the senior level. This ensures that there are no staffing crunches or training hiccups down the chain, but it also means that time spent...

How Hotels Can Overcome the 3 Worst Guest Pain Points

Karen O'Neill | October 16, 2019

By Karen O'Neill, President-Americas at Knowcross There is little debate that guests today are more 'experience-loyal' than 'brand-loyal,' and guest experience is quickly becoming a far more influential factor in building guest satisfaction, revenue, and loyalty. Yet, many hotels are blowing it with long lines, slow responses, maintenance issues, poor service quality control, and unhelpful or uninformed staff. Another problem lies in that many guests will say nothing, then follow up their stay with a rant on social media or a damaging review on TripAdvisor. So how can hoteliers readily anticipate and remedy the common pain points experi...

Myrtle Beach Seaside Resorts Optimizes Revenue and Loyalty at 7 Mixed-Use Condo Hotels With Centralized Maestro PMS Multi-Property Solution

Maestro PMS | October 16, 2019

Maestro Balances Revenue Management with High Occupancy to Drive Success for Multi-Property Resort Company October 16, 2019 – “For a large, multi-property destination that combines condo ownership units and hotels, optimizing revenue, loyalty, and occupancy while serving its owners is a big job. Maestro PMS hotel software manages all our properties and maximizes revenue on one centralized system,” said Helen Staton, Director of Reservations and Revenue Management for Myrtle Beach Seaside Resorts. Myrtle Beach Seaside Resorts’ Seven Properties use Maestro’s Multi-Property Integrated Software Suite in a hybrid Windows and Brows...

Women-Led Businesses: Getting the Female Founders’ Perspective

Dr. Nicole Rosenkranz and Dr. Sowon Kim | October 10, 2019

By Dr. Nicole Rosenkranz and Dr. Sowon Kim How does a woman do business in a male-dominated context? Three female CEOs share their perspectives on gender-bias for entrepreneurs and how to overcome it. June 14, 2019, the second Grève de la femme (women’s strike) in Swiss history took place after the first 28 years ago. Over half a million women took to the streets in protest of gender inequality. Unfortunately, the world today still shows a large gap in the appreciation of both genders in the business world and beyond. Currently, 35.3% of entrepreneurs are women (FSO, 2016) and 31% of SMEs are led by women (USAM, 2017) in Switzerland....

As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.