Free Service Excellence Training at the Baltimore Convention Center, Led by Dr. Bryan Williams

/Free Service Excellence Training at the Baltimore Convention Center, Led by Dr. Bryan Williams

Free Service Excellence Training at the Baltimore Convention Center, Led by Dr. Bryan Williams

|2019-02-18T11:28:40-04:00February 18th, 2019|

Washington DC (February 18, 2019): Delivering world class service is what separates a good experience from a world-class, memorable experience. Visit Baltimore and its partners the Baltimore Convention Center and Centerplate invite the Baltimore business community to join us for a Day of Customer Service Training.

Dr. Bryan K. Williams, a service excellence and leadership effectiveness expert will lead these sessions (Watch Bryan's Video). The goal is to assist organizations in various industries to elevate their service experience to world-class levels for both internal (team) and external customers.

Bryan noted, “I’m looking forward to bringing this service and leadership excellence training to the amazing Baltimore business community”.

Training sessions are FREE and open to all employee levels. We strongly encourage you to take advantage of this rare opportunity for both front-line staff and management to receive world-class customer service training from a renowned professional.

“When I first heard Bryan speak, he took the room by storm the minute he got on stage. His energy was infectious and his message was clear: Customer Service is the most vital core competency of any successful business. Anyone who wants a speaker to engage every level of an organization, he’s it. Having Visit Baltimore facilitate FREE sessions on February 21st for managers and front-line staff alike is a wonderful opportunity everyone within driving distance of the Baltimore Convention Center shouldn’t miss out on. I guarantee everyone in attendance will bring new outlooks back to their worksite.”, said Mac Campbell, Deputy Director of the Baltimore Convention Center.

Charles Jeffers II, COO of Visit Baltimore added, “Visit Baltimore is excited to sponsor a day of customer service training for our partners and stakeholders in the Baltimore region. We’re confident that attendees will walk away with learnings they can immediately implement to enhance their interactions with customers and their internal teams. Bryan’s inspiring delivery makes it easy to engage and understand how to best elevate your service and leadership from good to great.”

We strongly encourage you to attend this workshop.

PLACE: Baltimore Convention Center 1 W. Pratt Street Rooms 337 and 338 Baltimore, MD 21201

To learn more about Dr. Bryan K. Williams, and his offerings, please visit . For more information about Visit Baltimore, please visit

About BWTV

Dynamic. Engaging. Educational. Get Bryan’s training 24/7 with BWTV Online Learning. BWTV will help you sustain a strong focus on service and professional excellence everyday. The Modules are less than five minutes and are comprised of high definition training videos, discussion questions, activities, and quizzes. They are perfect for team huddles, staff training, employee orientations and more. Click here to learn more and get your first month free!

Contact: Bryan Williams

[email protected]/240-401-6958

About Bryan K. Williams

Dr. Bryan K. Williams is the creator of the STRONG Leader Institute, the acclaimed BW Leadership Academyand the author of four books: Engaging Service, Work Like You Own It, How to Serve a VIP, and Lift Me Higher. His passion is world-class customer service and leadership excellence. He has facilitated workshops and delivered keynotes all over the world for various companies. He speaks on a variety of topics related to service excellence, employee engagement, and leadership effectiveness. As a consultant, Bryan works closely with companies to design, develop, and implement sustainable service strategies. His company's online store includes a growing collection of customer service products that are well-suited for your training library.

To learn more please visit,

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