Industry Happenings

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Industry Happenings

InnSpire Forms Strategic Partnership With Quadriga Worldwide

InnSpire | June 18, 2019

Leading provider of guest engagement and entertainment solutions tapped to jointly strengthen stability, reliability and innovation for the hospitality industry Stockholm and Minneapolis – HITEC Booth # 1546 – June 18, 2019 – Following the announcement that Quadriga Worldwide has been acquired and now operated by strong Scandinavian owners, InnSpire, a leading provider of guest engagement, digital entertainment and business intelligence solutions for the global hospitality market, has formed a strategic partnership with Quadriga Worldwide to strengthen international sales, as well as product innovation and development for the two co...

HospitalityNet and HFTP to Conduct Landmark Industry Survey at HITEC Minneapolis

Puzzle Partner | June 17, 2019

HospitalityNet™ and HFTP have announced that they will be launching the first edition of the hospitality industry’s first comprehensive Sentiment Survey at HITEC 2019 in Minneapolis. Event attendees and exhibitors will be invited to participate by members of a dedicated onsite team or contacted directly via email. This Sentiment Survey, sponsored by Shiji, aims to build the most comprehensive picture of pertinent trends impacting the hospitality technology industry. The survey, once compiled and analyzed, will decipher what hotel companies, technology providers, and educational institutions consider to be the most critical based upon c...

Leading by Example with Customer Service Experience

SpaSoft and Springer-Miller Systems | June 13, 2019

Toronto, Canada — June 13th, 2019 — SpaSoft, the leading provider of guest-centric hospitality and spa management systems, announces its upcoming SpaSoft User’s Group event in Orlando, Florida on July 31st, 2019. SpaSoft understands that a top priority for any spa is to make sure their spa facilities and services exceed guest expectations. SpaSoft is committed to providing exceptional customer events and training sessions to empower spa teams to improve their business. The objective of the SpaSoft user’s group event is to teach, connect and network with their valued customers, in a local setting that is convenient for each spa busi...

Mergers, Changing Demographics and Technology

Teneo Hospitality Group | June 11, 2019

Teneo Hospitality Group Addresses Concerns of Associations Washington, DC, June 2019 … Days before his inauguration in 1861, President-Elect Abraham Lincoln was smuggled into Washington’s iconic Willard Hotel by the head of the Pinkerton Detective Agency. Undeterred by threats of assassination, Lincoln received petitioners for jobs, contracts and new legislation in the hotel lobby and the term “lobbyist” was born. Today, Washington, DC remains the Mecca for lobbyists and the many associations they represent. “Over 5000 associations are headquartered in the Greater DC area. They are a significant segment of the meetings industr...

Takeaways From the Caribbean Hotel Investment Conference

Allison Fogarty | June 10, 2019

By Allison Fogarty The Caribbean is open for business, although recovery continues. As the region continues to recover from the devastating 2017 storm season, many hotels have reopened, even as infrastructure work continues. As always, recovery takes longer than anticipated, but open insurance claims are settling, and a number of properties are slated to reopen later this year, in time for the 2020 high season. Following the devastation, many owners of heavily damaged properties have taken the opportunity to significantly upgrade their properties with the proceeds of their insurance settlements, which will enhance their future positioning....

Europe’s Hotel Construction Pipeline Is Accelerating and Hitting All-Time Highs Amidst Concerns of an Economic Slowdown Ahead

Lodging Econometrics (LE) | June 10, 2019

June 10, 2019 – PORTSMOUTH, NH -- Analysts at Lodging Econometrics (LE) report that Europe’s hotel construction pipeline continues its robust up-swing in 2019 with 1,670 projects/254,600 rooms, a remarkable 22% increase in projects and 19% increase in rooms year-over-year (YOY). There has been an optimistic, upward trend in the European service and construction sectors, which is off-setting the weak outlook for exports and the on-going short-falls in manufacturing. New construction is being positively impacted by accommodative lending policies. Unemployment is at a 19-year low, yet an economic slowdown is still predicted for 2019. T...

BENCHMARK®, a global hospitality company, Names Olivier C. Gaupin Director of Culinary Operations

BENCHMARK®, a global hospitality company | June 9, 2019

The Woodlands (Houston), Texas, June 2019 … BENCHMARK®, a global hospitality company, has named Olivier C. Gaupin director of culinary operations, a newly created position to further enhance Benchmark’s food and beverage positioning and expanding recognition. Patrick Berwald, vice president food and beverage, made the announcement. “It is with great pleasure that I announce Olivier’s appointment and welcome him to our growing F&B team,” said Mr. Berwald. “He brings an extraordinary depth of culinary knowledge and global experience to his new role, gained both in Europe and across the United States. Olivier has also led mul...

Ventana Big Sur, an Alila Resort, Appoints Keith Potter as Executive Chef

Ventana Big Sur | June 7, 2019

Big Sur, Calif. (June 7, 2019) – Ventana Big Sur, an Alila Resort, has appointed Keith Potter as executive chef of the celebrated luxury resort tucked between towering redwood trees and the California coastline in Big Sur. Potter, who brings over 15 years of culinary experience at acclaimed restaurants in Chicago, will oversee all food and beverage operations for the 59-room resort including its signature indoor-outdoor restaurant, The Sur House. “I could not be more thrilled to join the team at Ventana Big Sur, a premier culinary destination in California,” said Potter. “California’s abundance of fresh, high-quality ingredients ...

Nashville’s Hutton Hotel Welcomes Executive Chef Sean Petitt

Hutton Hotel | June 6, 2019

Hutton Hotel is excited to welcome Executive Chef Seth Petitt to their culinary team. Petitt, who joined in February 2019, oversees all culinary operations of the hotel including catering, in-room dining, and the hotel's restaurant. Petitt joins Hutton Hotel from Sage Restaurant Group as Urban Farmer's Executive Chef which he lead the developed the restaurant's culinary program through its openings in Denver, Cleveland and Philadelphia. In addition to overseeing Hutton Hotel's culinary team, Petitt will be developing a new concept for the hotel's restaurant slated to open in Summer 2019. "I'm excited to join Hutton Hotel's team and elevate...

HSMAI Releases Evolving Dynamics: From Revenue Management to Revenue Strategy

HSMAI | June 4, 2019

The third edition of CRME certification study guide to debut at ROC 2019 (McLean, VA, June 4, 2019) Reimagine the role of revenue optimization in your revenue strategy. HSMAI's newest publication, Evolving Dynamics: From Revenue Management to Revenue Strategy takes a deep dive into the fundamentals, cross-disciplinary partnerships, and emerging elements impacting revenue optimization. Benefit from new insights, 16 updated chapters, and several new case studies in the updated Certified Revenue Management Executive (CRME) certification study guide. Evolving Dynamics: From Revenue Management to Revenue Strategy will debut at HSMAI's ROC 20...

ProfitSword and Hotel Effectiveness Partner to Host HITEC 2019 Social Gathering and Entertainment Event

ProfitSword, LLC | June 4, 2019

Leading providers of automated and cloud-based technology join forces to provide HITEC attendees with an evening of food, drinks and raffle prizes along with insight into the latest trends in data and labor management efficiency. MINNEAPOLIS – (June 4, 2019) – ProfitSword, hospitality's premier developer of business intelligence and data integration software, has partnered with Hotel EffectivenessⓇ, an industry leader in hotel labor-cost reducing cloud-based technology, to host a strategic networking event during this year's HITEC. Taking place on June 17 from 7pm-10pm at Brit's Pub, located at 110 Nicollet Mall, Minneapo...

Country Inn & Suites by Radisson Announces Partnership With the USO

June 3, 2019

Minneapolis (June 3, 2019) - Country Inn & Suites by Radisson, a hotel brand inspired by a sense of belonging, community and shared experiences, has named the USO as the official partner of its Military 1st program. Guests of Country Inn & Suites by Radisson in all United States locations will be able to write a note of thanks to service members, which in turn will be mailed in care packages delivered to USO locations around the globe. "We are excited to partner with the USO to be able to say thank you to our service members who work tirelessly and make sacrifices to protect our freedom," said Catherine Higgins Whiteside, Vice Pres...

Krissi Grubka Named Director of Sales for Dual-Brand Courtyard by Marriott/Residence Inn Syracuse Downtown at Armory Square

New Castle Hotels & Resorts | June 3, 2019

SHELTON, Conn. -- June 3, 2019—Julie Martin Barfield, general manager of the Courtyard by Marriott/Residence Inn Syracuse Downtown at Armory Square announced today that Krissi Grubka, has been named director of sales for the180-room, dual-brand hotel. Most recently, Grubka was the sales and marketing manager for the Sheraton Syracuse University Hotel and Conference Center where she was responsible for group and business transient sales. She began her hospitality career at the Best Western Plus in East Syracuse where she was the director of sales and marketing. "Krissi brings tremendous market knowledge to this job, and an early backgr...

Sage Hospitality Appoints Trevor Bondarchuk as Director of Sales for Union Station Hotel Nashville

Sage Hospitality | June 3, 2019

Union Station Hotel Nashville, managed by Sage Hospitality, is proud to announce Trevor Bondarchuk as Director of Sales. Hailing from the Pacific Northwest, Bondarchuk recently moved to Nashville with a passion for hospitality, bringing more than a decade of experience in the industry. Most recently, Bondarchuk worked as the Director of Group Sales and Events for Sage Hospitality before joining the group's Union Station Hotel Nashville. Prior to that, he spent two years as the Director of Sales and Events for Viejas Casino & Resort and seven years as Hyatt Hotels & Resorts' Senior Sales Manager in California and Hawaii. Original...

As Restaurants Evolve, The Core Experience Remains

Larry Mogelonsky | May 29, 2019

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Up until the hospitality industry started to change over half a century ago, everyone was accustomed to believing that a city's best restaurant would be found at a luxury hotel downtown. Such a property's premier restaurant would often serve as a perennial draw for both out-of-towners as well as locals, with reservations coveted and those seated immediately bestowing status upon their patrons. For today's more spontaneous, less formal, less pretentious, more parsimonious and Google-Yelp-TripAdvisor-driven culture, dining out is as popular as ever but we've blunted the experience in ...

Atlanta’s Historic Candler Building Begins New Life as 265-Room Boutique Hotel in July Under Hilton’s Curio Collection

May 23, 2019

May 24-- May 24--It was once Atlanta's tallest building, a 17-story beaux-arts tribute to Coca-Cola founder Asa Candler. For 100 years it has been home to the city's "finest baths" (back when that was a selling point), the law offices of famed attorney Johnnie Cochran, and a bank vault rumored to have briefly held the formula for Coke. But in two months, the Candler Building, with its grand marble staircase, brass gargoyles, detailed friezes and Tiffany windows, will become Atlanta's newest boutique hotel. SEE MORE: CANDLER BUILDING Take a sneak peek inside the new Candler Hotel Atlanta AJC Flashback Photos: At...

A Sense of Place, Welcome and Hospitality

Larry Mogelonsky | May 22, 2019

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) I recall the last time I stayed at what would categorically be a cookie-cutter hotel. Performing my typical inspection as a casually walked the halls and entered my guestroom, nothing seemed out of place, yet something was still missing. The hotel in question proudly touted its recent renovation for which I can confirm this fact given the scent of fresh paint, glue, wood and new upholstery. The doorman performed in strict accordance with his title while the receptionist at the front desk was upbeat while still remaining matter-of-fact. Arriving after the dinner hour, the corridors w...

Hyatt Recognizes Excellence Among Owners and Developers and Exceptional Hotel Performance With 2019 Awards

Hyatt Hotels Corporation | May 17, 2019

CHICAGO (May 17, 2019) – Hyatt Hotels Corporation (NYSE: H) recently celebrated excellence among owners and developers at Hyatt's Americas owners conference in Nassau, Bahamas at Grand Hyatt Baha Mar. Hyatt's leadership team presented awards to 11 companies and introduced a new recognition in the program, the Purpose and Care award. "At Hyatt, we are focused on thoughtful growth, driven by where our guests and customers want to be, and our longstanding relationships with industry-leading owners and developers enable us to achieve that vision together," said Jim Chu, global head of development and owner relations, Hyatt. "With 63 hotel op...

O’Reilly Hospitality Management Opens Cambria Hotel Omaha Downtown

Cambria Hotels | May 17, 2019

ROCKVILLE, Md., May 17, 2019 -- Choice Hotels International, Inc.'s (NYSE: CHH) upscale Cambria Hotels brand marked its arrival in Nebraska with the grand opening of the Cambria Hotel Omaha Downtown. The 128-room hotel is the newest addition to Omaha's growing NoDo district and will entice modern travelers visiting the area with captivating design, local flavors, contemporary amenities, and convenient access to popular Omaha destinations. Following a ribbon cutting ceremony, guests celebrated with area-inspired fare and drinks from Brickway Brewery & Distillery, Empyrean Brewing Company, Nebraska Brewing Company, and Zipline...

HVS Market Pulse: Downtown Omaha, NE

Sara Olson | May 17, 2019

By Sarah Olsen Local Economy and Redevelopment Projects A major revitalization period commenced in Omaha's Downtown Central Business District approximately 15–20 years ago when several high-profile projects were completed. Between 2002 and 2005, development projects included the construction of the First National Bank Tower (both the city's and the state's tallest building), the CHI Health Center, the Gallup Riverfront Campus, the Union Pacific Center, and the Holland Performing Arts Center. Another wave of redevelopment has hit the shores of the Missouri River in recent years, and several major projects are either currently under...

Radisson Debuts in Hangzhou With Opening of Radisson Hangzhou Qianjiang

May 17, 2019

Shanghai, China - May 17, 2019 -- Radisson Hotel Group™ continues to bring its world-renowned standards of hospitality to China's key cities, with the launch of the first Radisson hotel in Hangzhou, the capital of Zhejiang province. The Group announced today, the opening of Radisson Hangzhou Qianjiang, strategically located in the new city center of Qianjiang Century City. The hotel is a 20 minutes' drive away to Hangzhou's Xiaoshan International Airport, a transportation hub that is now served by almost 50 airlines and offers direct connections to cities including Amsterdam, Bangkok, Doha, Hong Kong, Singapore, Sydney and Tokyo. ...

Canadian Lodging Outlook Quarterly 2019-Q1

HVS | May 17, 2019

May 17, 2019 -- HVS and STR are pleased to provide you with the quarterly report of the Canadian Lodging Outlook. Each report includes occupancy (occ), average daily rate (ADR), and revenue per available room (RevPAR) for six major markets. If you would like a detailed hotel performance data for all of Canada, STR offers their Canadian Hotel Review. The Canadian Hotel Review is available by annual subscription. For further Information, please contact: info@str.com or +1 (615) 824-8664 ext. 3504. ...

Amy Johnson Named General Manager of The Confidante Miami Beach

The Confidante Miami Beach | May 17, 2019

Miami Beach, Fla. (May 17, 2019) – Amy Johnson has been appointed general manager of The Confidante Miami Beach, effective immediately. The Confidante Miami Beach is part of The Unbound Collection by Hyatt brand, a portfolio of new and existing upper-upscale and luxury hotel properties that offer a truly differentiated stay, with personality, elegance and charm. The independent brand, which encompasses a wide range of unique properties, offers striking new adventures and unforgettable experiences. A celebrated hospitality professional with more than 30 years of industry experience, Amy most recently served as General Manager of Hy...

Sam Moon Group Begins Construction of Hyatt House in North Houston’s Metropark Square

Sam Moon Group | May 17, 2019

DALLAS – May 17, 2019 – Sam Moon Group announces the commencement of construction for a Hyatt House extended stay hotel at the Metropark Square mixed-use development in Shenandoah, Texas. The 5-story, 148-room hotel is slated to open in November 2020. The hotel developer is Sam Moon Group; contractor is VCC and architect is Type Six. The senior lender for the project is Veritex Community Bank and Bedrock Group raised EB-5 Funds for the construction of the Hyatt House Metropark Shenandoah/The Woodlands. "We are excited for the closing of financing and to begin construction with our partners VCC on Hyatt House Metropark Shenan...

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