The ISO Resort on Kauai Launches the Full INTELITY Platform

INTELITY | August 21, 2019

Award-winning boutique hotel looks to hospitality’s broadest platform to help enhance the spirit of Aloha Los Angeles, CA -- August 21, 2019 -- INTELITY®, the provider of the broadest enterprise guest engagement and staff management platform for hospitality, announced today that its platform is now live at The ISO, an award-winning boutique hotel located in the lush Garden Isle of Kauai, managed by Castle Resorts & Hotels. The boutique oceanfront property now offers guests a custom mobile app with full mobile key support, in-room tablets, messaging, and casting, all powered by INTELITY. Using the customized mobile app, guests ar...

Case Study: AKA, the Global Leader in Luxury Hotel Residences, Provides a Personalized Resident Experience Using Maestro Multi-Property Cloud PMS

Maestro PMS | August 20, 2019

AKA is a portfolio of 12 unique properties, located in prime locations including New York City, Los Angeles, London, Washington DC and Philadelphia. What makes the AKA Collection distinctive is its long-stay business model that offers sophisticated furnished residences with exceptional business, wellness, and lifestyle amenities. AKA balances the space and comfort of a fully appointed luxury residence with the style and hospitality of an intimate hotel. Its resident mix is comprised of business executives on extended assignments, entertainment companies on location for film shoots, and sophisticated travelers seeking more space and flexibilit...

Watch Now: Content Personalization 2.0 On-Demand Webinar

NextGuest Digital | August 20, 2019

Providing one experience to fit all website visitors is no longer an option. With up to 98% of customers abandoning hotel websites without booking, the majority of data hoteliers can action lives within the 2% of guests who decide to book. With the Content Personalization Engine 2.0, hoteliers can leverage their website data and action it, enabling customized experiences to all guests. Redefine your definition of guests and capitalize on the 200 data points collected per browsing session on the website. Pair data with a comprehensive content strategy and fuel the guest journey to drive conversions and build loyalty. Click here to watch ...

Barnsley Resort Celebrates 20th Anniversary by Upgrading to Knowcross

Knowcross | August 20, 2019

Washington D.C. -- August 20, 2019 -- KNOWCROSS, the global leader in providing service quality and optimization software solutions for hotels, is excited to announce that Barnsley Resort in Adairsville, Georgia, has re-invested in their technology stack implementing the Knowcross platform in order to achieve operational excellence, improved productivity and enhanced guest service quality. Constantly considered as one of the ‘Top Resorts in The South’, this ultimate retreat to unplug and enjoy, has chosen to use Knowcross’ game changing technology to take their service quality deliverance to the next level. The resort has selected al...

Mercantile Hotel New Orleans Streamlines and Simplifies Guest Internet Connectivity With Hotspot 2.0 Wi-Fi by GlobalReach Technology

GlobalReach Technology | August 20, 2019

Hotspot 2.0 availability provides historic property's guests with an automatic yet fully secure Wi-Fi connection in hotel lobby and all 90 luxury suites. NEW ORLEANS -- August 20, 2019 -- GlobalReach Technology, a leading provider of high-performance Wi-Fi solutions, services and analytics, has partnered with the Mercantile Hotel New Orleans to implement a next generation guest Wi-Fi service through the implementation of Hotspot 2.0. An all-suites boutique property located in the historic Warehouse/Arts District of New Orleans, the Mercantile Hotel New Orleans’ adoption of Hotspot 2.0 gives guests an automatic connection to hotel Wi-Fi, ...

INTELITY to Attend the Hotel360 Expo in London

INTELITY | August 15, 2019

The company looks to expand existing international relationships and further extend its presence in the global market Los Angeles, CA (August 15, 2019) - INTELITY® announced today that it will exhibit at the Hotel360 Expo, which will take place this September 18-19 at ExCeL in London. The company, well known for offering the broadest enterprise guest engagement and staff management platform in hospitality, is focused on further expanding its international reach and nurturing new relationships within the European market. INTELITY’s platform is organized into INTELITY Guest, INTELITY Staff, and INTELITY Connect, which includes over 120...

Mobile Technology Trends for 2019 and Beyond

Matt Peterson | August 14, 2019

By Matt Peterson Over the first half of this year, I have been able to network and brainstorm with senior executives in the hotel, travel, and technology spaces. Although the conversations all came from slightly different angles, there were many similarities that all drove toward one core topic — the experience. Interestingly, “the experience,” as we have deemed it, didn’t just relate to the forward-facing guest or customer, but also to the employees and their needs and wants. The other common denominator, and this is not surprising, was the need for all-things-tech-related to be mobile-friendly. As we move into the year 2020 and b...

Content Personalization on the Hotel Website Whitepaper

NextGuest Digital | August 13, 2019

Personalization in the hospitality industry isn’t a new concept. Hotels often provide personalized in-room and on-property experiences, so why should the website experience be the same for all visitors? It’s not enough to present potential guests with static website content and expect them to find what they’re looking for and make a reservation. In fact, a Salesforce study found that by 2020, 51% of consumers will expect brands to anticipate their needs and make relevant suggestions. Through personalization, hotels can create a dynamic user experience. Rather than one broad experience that attempts to reach all possible travelers,...

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