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Dubai Hotels See Growth in Supply and Demand

September 12, 2019

Dubai's hospitality industry witnessed a significant growth in both supply and demand, driven by preparations for the Expo 2020 event, new data has shown. According to STR's preliminary August 2019 data for Dubai, the emirate's hospitality sector witnessed a 7.6 per cent year-on-year growth in supply, as well as a 7.4 per cent year-on-year growth in demand. Occupancy during the period fell 0.2 per cent to hit 68.5 per cent, and average daily rates also dropped 12.5 per cent to reach Dh389.11. Revenue per available room (RevPAR)also recorded a drop of 12.6 per cent to Dh266.57. Analysts at STR noted that as the market prepares to host Ex...

Ignite Hotels to Develop $20 Million Residence Inn by Marriott in Kennewick, Washington

September 12, 2019

The owner and operator of some of the biggest names in the Tri-City hotel industry will build Kennewick’s first extended-stay hotel near Columbia Center mall. Ignite Hotels will build a $20 million Residence Inn by Marriott behind the Red Lion Hotel, said Ignite managing member Gurbir Sandhu. Ignite also owns the Red Lion. He told the Tri-City Herald on Thursday the new four- to five-story hotel will be on a six-acre site off South Quinault Avenue, south of the mall. Hotel list keeps growing The new project is the fifth and latest hotel project for the Tri-Cities. Collectively, they will push the market to about 4,700 rooms, fro...

The Higgins Hotel & Conference Center Set to Open This November in the New Orleans Arts and Warehouse District

The Higgins Hotel & Conference Center | September 12, 2019

NEW ORLEANS (Sept. 12, 2019) - The National WWII Museum is pleased to announce the upcoming opening of its signature Hotel, The Higgins Hotel & Conference Center, Curio Collection by Hilton, which will officially open its doors this November. Bringing a storied era in American history to New Orleans’ Arts and Warehouse District, The Higgins Hotel and its state-of-the-art conference facility will serve as a premier destination for travelers as part of the exclusive Curio Collection by Hilton, the brand’s first in the state of Louisiana. The newest addition to the Museum’s growing campus is named after Andrew Higgins, the founder a...

How to Optimize for Marriott SEO

Stephanie Smith | September 12, 2019

By Stephanie Smith There are likely many Marriott properties in your given market, and it is important to distinguish your hotel from other Marriott properties as well as other hotels in your competitive set.  Doing Marriott SEO (Search engine optimization) is just one differentiating technique when understanding where brand marketing stops and individual hotel marketing begins. Whether you are doing it yourself, hiring Marriott Digital Services or an outside agency, consider these factors when doing search engine optimization (SEO) for a Marriott branded hotel. Factors in Marriott SEO For ease, let’s divide our SEO strategy i...

The Okura Tokyo Opens Its Doors Following Four-Year Rebuilding

Hotel Okura Co., Ltd. | September 12, 2019

TOKYO—September 12, 2019 --In a much-anticipated event and to the delight of its many followers worldwide, The Okura Tokyo, the new flagship hotel of Hotel Okura Co., Ltd, today opened its doors to the public. The original Hotel Okura Tokyo opened in 1962 as a first-class hotel that quickly became renowned worldwide for its blending of traditional Japanese beauty with the very best in accommodation, cuisine and service. It closed its doors in August 2015, and after four years of rebuilding work, it reopened today as The Okura Tokyo. Masaharu Naruse, President and Representative Director, Hotel Okura Tokyo Co., Ltd., said, “I’m pro...

That “Something Extra” You Offer to Make Customers Love You

Shep Hyken | September 12, 2019

In the realm of business—and especially customer service—we often talk about how to differentiate yourself from your competition. It’s those companies that manage to stand out from the crowd that end up being successful. When I work with companies, I urge them to find what makes them unique and use it as a competitive advantage. It’s always a treat when I meet people who not only agree with my philosophies but take them a step further. That’s where Rodney Gaddis comes in. I met Rodney at a conference where I was speaking about customer service. Rodney is in the very competitive field of lawn care as a Spring-Green franchisee, and...

Hoteliers, Are You Offering the Highest Level of Service?

Karen O'Neill | September 12, 2019

By Karen O'Neill, President-Americas at Knowcross In this time, better known as the ‘Age of the Customer,’ what differentiates companies like Apple, Amazon, Zappos from the rest? The simple answer would be their never-ending efforts to exceed customer service expectations and create memorable, ever-lasting experiences. When it comes to the hospitality industry, while there is no shortage of sentiments that should guide a hotelier’s approach to success, there is one which arguably stands above the rest: great hospitality is defined by exceptional service. A recent Walker study, states that by the year 2020, customer experience will...

Marriott International Announces Alex Kyriakidis to Step Down as President of Middle East & Africa

Marriott International | September 12, 2019

Marriott International, Inc. (NASDAQ: MAR) announced today that Alex Kyriakidis, President and Managing Director of the company’s Middle East & Africa division, will transition from the position effective 31 December 2019 to take up an executive advisory role for the company. “As Marriott’s head of Middle East & Africa, Alex has, in a short amount of time, propelled the company to new heights,” said Arne Sorenson, President and Chief Executive Officer, Marriott International. “His passion, tenacity and global mindset have driven our growth in the region. During his tenure, Marriott’s presence in MEA has grown seven-fold...

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