Siegel Sez: Takeaways From HT-NEXT With Doug Rice
December 4, 2020
For the many of you who have commented on our latest HU High Five, thank you. Interviewing hotel tech leaders and creating these videos is fun, but this week it was nice to do one with an ex-tech industry leader. Page Petry who spent most of her adult life at Marriott tells us about starting as a front desk person and becoming the CIO for the Americas and most recently her retirement. If you have not seen it, please click here. I had to smile when she mentioned starting her career at the front desk of a hotel. I remember my first hotel job working the front desk at the Laurels Lake Hotel and Resort in the Catskill Mountains wanting to learn ...
The Story Tells The Story
Shep Hyken | December 3, 2020
By Shep Hyken What’s your story? What reasons compel your customers to do business with you? What gets them excited about doing business with you? Consider this. If you’re selling a trip to Hawaii, you probably try to paint a vision of a day on the beach, an amazing luau and a beautiful oceanfront balcony that includes a gorgeous sunset. The story you don’t tell—at least I hope you don’t—is the one that includes the technical specs of the engine on the plane that’s flying you to that exotic location, the type of tires on the resort’s van that will be waiting at the airport or the number of parking spaces in the resort’...
Hilton Launches First Hotel Under Tapestry Collection in Asia Pacific: Hotel Resonance Taipei
Prince Housing and Development Corp | December 3, 2020
TAIPEI and MCLEAN, Va. - Hilton (NYSE: HLT) today announced the opening of HOTEL RESONANCE TAIPEI, a 14-story, 175-room modern hotel located at Happy Village of Zhong Zheng District, Taipei. The latest addition to the Tapestry Collection portfolio and the first hotel under the brand to launch in Asia Pacific, Hotel Resonance Taipei is owned by Times Square International Stays Corp, a subsidiary of Prince Housing & Development Corp, under a franchise agreement with Hilton. Providing easy access to the city’s downtown recreational and cultural attractions, Hotel Resonance Taipei is located 37 kilometers from Taoyuan International Ai...
Q : What Is Disintermediation?
EHL Insights | December 3, 2020
In the modern age, how businesses engage their customers continues to evolve rapidly. Consumers have changed how they search out the brands they want to buy from, how they choose between options and what they expect with regards to service. Hotels need to make sure they understand the concept of "disintermediation" (the reduction in intermediaries between producers and consumers), so that they can better grasp customer needs, make the necessary changes and continue to exceed their customers’ expectations in order to thrive as a business. A keen understanding of the latest trends allows professionals in the hospitality industry to adapt ...
IHG Signs With Siamese Asset to Bring Crowne Plaza to Bangkok
IHG | December 3, 2020
Franchise agreement signed with long-term partner for Crowne Plaza Bangkok Rama 9 InterContinental Hotels Group (IHG®) has signed a landmark franchise agreement with real estate experts, Siamese Asset to expand its world-renowned Crowne Plaza brand in Bangkok. The new Crowne Plaza Bangkok Rama 9 hotel will open in 2025in a prime city location, close to the Thai capital’s new central business district. The announcement signals the first time IHG has completed a franchise agreement in Thailand, as they expand their relationship with long-term partner Kew Green, a franchisee of more than 40 hotels in the UK. Kew Gree...
The Living Company Expands Hospitality Leadership Team
The Living Company | December 3, 2020
The Living Company (TLC) announced today that three veterans of the furniture industry will join its executive team as part of its continued expansion in the hospitality space. Beyond hospitality, TLC has experienced significant growth in the burgeoning workforce housing and co-living sectors. Through its University Furnishings brand, it is the leading supplier of furniture, fixtures, and equipment to off-campus student housing. Backed by Lee Equity Partners, TLC offers a comprehensive range of services, including design, sourcing, kitting, warehousing, delivery, installation, replacement, and rehabilitation. According to President and CEO...
Mind the ‘COVID’ Gap
Thomas Mielke | December 3, 2020
By: Thomas Mielke, London | James Houran, Ph.D., Dallas There was a collective sigh of relief in early November when Pfizer/BioNTech, Moderna and the Oxford-AstraZeneca team announced in rapid succession their news of vaccines with 90%-plus efficacy rates. However, business leaders in the hospitality industry understand that these positive developments are not a ‘silver bullet’ to solving pressing problems in the here and now. Neither will be the breaking news of the now UK-approved Pfizer/BioNTech vaccine. The World Health Organisation (WHO) estimates that coronavirus vaccines might be deployed, at scale, early to mid-2021. Challen...
Accessible Tourism Identified as ‘Game Changer’ for Destinations
UNWTO | December 3, 2020
Ensuring accessibility for tourists with specific access requirements can be a ‘game changer’ for destinations around the world as they look to bounce back from the impacts of the pandemic. A new set of Inclusive Recovery Guides from the World Tourism Organization, produced in partnership with the European Network for Accessible Tourism (ENAT), the ONCE Foundation of Spain and Travability from Australia, makes clear the importance of placing inclusivity at the centre of recovery plans and provides key recommendations for achieving this. Launched on the International Day of Persons with Disabilities, the UNWTO Inclusive Recovery Guid...
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