Maximizing Airport Revenues in the Era of Smart Data Technology and Experience Personalization
Sandy James | February 25, 2021
How existing Wi-Fi services can be integrated into a smart data strategy to provide travelers with enhanced satisfaction while generating much needed income for airport operators. By Sandy James, Director of Business Development – North America at Zoox Smart Data Cancelled flights, record lows for both international and domestic travel, longer wait times due to enhanced cleaning regulations — these are just a few of the hardships shared by airports around the world since the beginning of the global pandemic. Yet, airports must remain open to serve those who still have a necessity or a desire to travel on commercial airlines. This inev...
STR: U.S. Hotel Results for Week Ending 20 February
STR | February 25, 2021
HENDERSONVILLE, Tennessee — 25 February 2021 — U.S. weekly hotel occupancy reached its highest level since late October, according to STR‘s latest data through 20 February. 14-20 February 2021 (percentage change from comparable week in 2020): Occupancy: 48.1% (-23.8%) Average daily rate (ADR): US$101.57 (-22.1%) Revenue per available room (RevPAR): US$48.82 (-40.6%) Popular leisure markets in Florida, with leftover demand from the long holiday weekend, posted the week’s highest levels. Among STR-defined markets, the Florida Keys reached 93.5% occupancy, followed by Fort Lauderdale (80.1%). Miami saw the highest ...
Reducing Friction Makes You Money
Shep Hyken | February 25, 2021
By Shep Hyken Reducing friction is all about creating an easier experience for the customer. In my book, The Convenience Revolution, I identify six ways to create convenience. The first, reducing friction, is tied to all five other principles. And, all of them focus on creating convenience and reducing friction for customers. But how about we look inside our organizations and the way we conduct business internally? Do we think about the friction we cause our employees? What extra work do they do because of antiquated systems and processes? For our outside customers, when we reduce friction, they find it easier to do business with ...
Four Seasons and Omnam Group Announce Plans for Beachside Resort in Southern Italy
Four Seasons Hotel and Resorts | February 25, 2021
TORONTO - Feb. 25, 2021 - Four Seasons Hotels and Resorts, an international leader in luxury hospitality, and Omnam Group, a global real estate firm, announce plans for a brand-new resort in Puglia, the stunning coastal region of southern Italy. Located on a pristine beachfront property, the upcoming Four Seasons property in Puglia will be comprised of 150 rooms and suites. The exclusive seaside location will offer guests views of the Adriatic Sea and direct beach access, along with easy accessibility to the nearby historic town of Ostuni and countless other attractions in the region. "As we grow as a brand, our focus is on opening ho...
Hyatt Signs With IFF Holdings for Hyatt Regency Resort and Spa and Residences in Vietnam’s Popular Beach Destination, Ho Tram
Hyatt Regency | February 25, 2021
HONG KONG – FEBRUARY 25, 2021 – Hyatt announced today that a Hyatt affiliate has entered into an agreement with IFF Holdings Joint Stock Company (“IFF Holdings”) for Hyatt Regency Ho Tram Resort and Spa and Residences. Slated to open in 2024, this will be the first Hyatt Regency development in the south of Vietnam. With 280 guestrooms and 63 pool villa residences, Hyatt Regency Ho Tram Resort and Spa and Residences will be situated in a prime location along an over 1,000-foot (330-meter) picturesque coastline known for its pristine sandy beaches, turquoise waters and coastal vibe. Ho Tram is a popular weekend getaway for Vietname...
BirchStreet Systems Relocates Headquarters to Las Vegas
BirchStreet Systems | February 25, 2021
(Las Vegas, NV) BirchStreet Systems announced that it has relocated its world headquarters from Newport Beach CA to Las Vegas NV, as it positions the company for growth and strengthens innovative partnerships with hospitality companies. This milestone is a major move for BirchStreet on its mission to empower organizations to make better, more accurate and confident buying and operating decisions. BirchStreet Systems powers gaming and hospitality enterprises with a comprehensive procure-to-pay business solution. “We believe this move places us in the center of the gaming industry, with close proximity to many of our customers,” says Sus...
Thompson San Antonio Debuts in the Heart of The Arts District
Thompson San Antonio | February 25, 2021
SAN ANTONIO, TEXAS — February 25, 2021 — Thompson San Antonio, a new 162-room lifestyle hotel, opens today in San Antonio Texas’ dynamic Arts District, along the city’s celebrated River Walk. Bringing modern sophistication to the Texas Hill Country, the 20-story Thompson Hotels property captures the vibrant contemporary spirit of this historic Texas city. “We are thrilled to offer our guests a timelessly original experience in San Antonio that marries the energy of the Thompson Hotels brand with the allure of this charismatic Texas destination,” said Ted Knighton, general manager, Thompson San Antonio. “A modern-day interpr...
Long Live the New Business Center
Larry and Adam Mogelonsky | February 25, 2021
By Larry and Adam Mogelonsky Prior to the pandemic, many had forecasted the business center to be a dead concept for hotels. Relegated to some back corner of the lobby or hidden from the main thoroughfares by a maze of windowless corridors, this amenity has suffered a slow death in the face of laptops, smartphones and all forms of paperless documents. Amongst many other changes, COVID-19 has meant fewer corporate travelers gracing our halls and a further diminishment of utility for this facility. But as travel recovers, the business center may experience a renewed demand. That is, with so many remote workers, work-from-a-hotel (WFH) inc...
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Today's News
Maximizing Airport Revenues in the Era of Smart Data Technology and Experience Personalization
STR: U.S. Hotel Results for Week Ending 20 February
Reducing Friction Makes You Money
Four Seasons and Omnam Group Announce Plans for Beachside Resort in Southern Italy
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