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TraknProtect Captures Coveted “Judges’ Choice” Award at E20X (Entrepreneur 20X) Competition at HITEC 2019

TraknProtect | June 18, 2019

Leading innovator of employee safety button technology selected by a panel of judges as winner of top industry award recognizing innovative startup companies in the hospitality sector Minneapolis – HITEC Booth #3017 – June 18, 2019 – TraknProtect, a leading provider of real-time location technology purpose-built for the hospitality environment, has continued its winning streak, claiming the top industry innovation award in this year’s Entrepreneur 20X (E20X) competition at HITEC Minneapolis. Selected by an expert panel of judges comprised of hotel technology professionals, TraknProtect was honored with the Judges’ Choice Award, ...

HSMAI ROC: NextGuest Partner Insights Workshops You Won’t Want to Miss

NextGuest Digital | June 17, 2019

Hospitality Sales and Marketing Association International will be hosting its annual Revenue Optimization Conference on June 18-19. The 2019 HSMAI ROC conference is part of The Hospitality Industry Technology Exposition and Conference, which is being held this year in Minneapolis. This event is designed for hotel marketing and revenue leaders to learn about fresh and innovative initiatives that will drive revenue for their hotel and stand out in the hospitality industry. The conference is the largest of its kind in the world. Fresh from its recent rebrand, NextGuest will be in attendance and speaking about the latest in hospitality. Former...

What Is TRevPAR (Definition and Why It Matters)?

David Eisen | June 10, 2019

By David Eisen In a previous blog post, I took aim at RevPAR. My pursuit: to puncture the long-held notion that it’s the most exemplary data point to consult within the hospitality industry. And, according to one comment, I succeeded in doing so (thank you, Don Weintraub, you made my mother very proud). My thesis was not that RevPAR is obsolete; following it is still necessary, especially since RevPAR tracks revenue derived from the rooms department, the largest source of revenue for a hotel. It’s akin to tracking cap rates when investing in hotels—one data point but not the end-all. RevPAR (a combination of rate and occupancy) is...

Hospitality Financial Leadership: Conducting Financial Operations Reviews

David Lund | June 10, 2019

By David Lund Hands down one of the best experiences I ever had in my career was being part of the team that reviewed the financial performance of the hotels in my region. The reason I enjoyed it so much, and have such great memories, is because I learned so much at each one and not only did I learn about the business of hotels, I had a lesson in people. The review team consisted of my boss, the hotel GM, the hotel Controller and me. In addition to the four of us, one by one the other executives or department heads would be in attendance or be called when it was their turn to review their area. The examination was a low-tech event. No P...

Walking In Your Customer’s Shoes

Courtyard by Marriott | June 10, 2019

By Shep Hyken You may have heard the expression, “Take a walk in your customer’s shoes.” The idea is that you put yourself in the customer’s position and see the situation through their eyes. This is good advice for those who have customer-facing responsibilities. You may have heard other versions of this expression. One of the more humorous versions is, “Walk a mile in your customer’s shoes, and once you’re a mile away, you can say anything you want about the customer and they can’t hear you.” I said it was humorous. I didn’t say it was right. Recently, I was speaking at a convention in Philadelphia, where I h...

Beekeeper Joins Panel of Experts at NYU to Discuss Operations and the Guest Experience

Beekeeper | May 30, 2019

Operations Workshop XIV to investigate how improving the employee experience can lay the foundation for delivering an exceptional guest experience San Francisco, May 30, 2019 — Next week during the 41st Annual NYU International Hospitality Industry Investment Conference, a group of industry experts will discuss "Investing in the Guest Experience." Operations Workshop XIV, to be held on Monday, June 3rd at 4:00 p.m. in the Booth/Edison Room of the New York Marriott Marquis (fifth floor), will take a 360-degree view of the customer. Moderated by Jennie Blumenthal, Principle of PwC, Hospitality and Travel, panelists will discuss how ...

Hoteliers, Take Note: Millennials Own Your Future

Ryan King | May 30, 2019

The first truly digital generation has the most buying power and is increasingly more vital to the labor force By Ryan King, Director of Strategic Partnerships – StayNTouch Hoteliers, we have news for you. Millennials – that group of individuals born between the early 1980s and the early 2000s – own your future. Understanding millennial consumers has become a significant discussion point across industries over the last few years. Why? Because they are the first truly digital generation with more buying power of any other demographic before them. With $600 billion in annual buying power and notably different purchase m...

Cendyn and MS+ CT Hospitality Partner to Assist Hotels With the Guest Experience

Cendyn | May 29, 2019

Wednesday May 29, 2019 – Munich, Germany – Cendyn, the World's Leading Hotel CRM Provider, and MS+ CT Hospitality, a leader in professional hospitality service delivery, have announced a collaborative initiative that will enable hoteliers to provide them with the best possible services, based on their needs, to enhance the guest experience throughout their travel journey. MS+ CT Hospitality started from two passionate hospitality industry professionals who had an objective to match the world's top experts in the industry with every hotel. Their goal is to strongly impact team motivation, performances, guest satisfact...


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