Top 10 Hotel Trends in 2020: Are They Here to Stay?
Heidi Banak | December 3, 2020
By Heidi Banak Back when we were all naïve enough to think that 2020’s biggest headache would be a seemingly endless year of political campaign ads, hotels and resorts in the U.S. were poised to enjoy the fruits of a robust economy. But the onset of the COVID-19 pandemic threw the industry into chaos, forcing hotels and resorts to not only rethink their strategies for the year, but in many cases to completely overhaul their operations. As H&LA’s consultants have continued to work on many assignments in 2020, we have had the opportunity to see firsthand some of the new trends in response to the pandemic, and we have compiled our...
Is the China Dream Possible for Rural Tourism Entrepreneurs?
PolyU’s School of Hotel and Tourism Management | November 25, 2020
25 November 2020 - Tourism is a core, but highly volatile, component of China’s grand national strategy for modernisation, according to Dr Eric Chan of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-author in a recently published research paper. The researchers find that less developed areas in particular desperately need to retain people and resources to strengthen their tourism offering. Drawing on a rich dataset of personal narratives, the study sheds light on the emerging phenomenon of urban-rural migration and offers guidance for rural destinations on strategically planning tourism em...
Thanksgiving Week Special: A Recipe for Amazing Customer Service
Shep Hyken | November 25, 2020
As we approach Thanksgiving, I can’t stop thinking about turkey and stuffing—and all the different ways to prepare them. Always thinking about how everything in life ties to customer service, I wondered, “What is a good recipe for customer service?” So, I’ve listed some of the essential ingredients. I’m sure you’ll have a few more to add to this list. In the meantime, this is enough to get you started. As with any good recipe, feel free to spice it up a little! The Right Culture: This is where it starts. Leadership defines the customer service and CX vision for everyone to follow. Good People: The people on the in...
The Great American Winter Road Trip and Your Hotel
Larry Mogelonsky | November 25, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Much has been written over the summer of COVID-19 about the resurgence of the Great American Road Trip, as millions were forced to rediscover the hidden gems of their own state or nation, instead of taking an international flight. Now with the virus continuing to plague our news cycle and our ability to open borders, it’s not unreasonable to assume that many travelers will perpetuate the drive-to hotel trend we’ve seen thus far. Many of you may initially scoff at this as the whole idea of the long cross-country drive is traditionally predicated on warm weather to make for a plea...
How Digitalizing the Workforce With Beekeeper Helped Jurys Inn Engage All Employees During the Pandemic and Better Prepare Us for the Next Normal
Edward Gallier | November 24, 2020
By Edward Gallier When you are a hotel group operating 49 corporate, leisure, and lifestyle hotels across the United Kingdom and Ireland, a pandemic can have a devastating impact on employee communication if digital safeguards are not in place. When the 2020 pandemic first hit, Jurys Inn & Leonardo Hotel Group had to close all but three of our properties that remained open to accommodate essential workers. Most of our 3,000 employees were furloughed. Thankfully, when we needed to bring our people back in July to begin reopening, we were able to reach 100 percent of them thanks to a new relationship with Beekeeper. Early this year Ju...
What Prop 15 Means to California Hotel Owners
JLL | October 30, 2020
By David S. Calverley What is Prop 15? On election day this year, voters in California will be choosing between maintaining the existing Prop 13 which has been in place for 42 years (since 1978) and Prop 15, the first meaningful adjustment to tax laws with regard to assessing real estate in California for property tax purposes. Proposition 15 is a constitutional amendment to require commercial and industrial properties to be taxed based on their market value, rather than their purchase price and will go no less than three years between assessments, where-as currently property is valued on the date of transfer and capped at a rate of 2%...
ALICE Launches a Hotel Technology Buyer’s Guide
ALICE | October 29, 2020
ALICE’s guide provides tips for evaluating and purchasing the best hotel technology solutions. NEW YORK, New York – ALICE, the hospitality industry’s leading operations technology company, has released “The Hotel Technology Buyer’s Guide: Top Tools to Support Lean Teams.” More than 2,500 hotels and thousands of hoteliers around the world have chosen ALICE to streamline operations and communication with a single platform. The benefits of hotel technology software are as varied as the providers that are constantly innovating in the industry. Navigating the vast market of hotel technology solutions requires an understanding of...
How to Audit (and Fix) Hotel Tax Rates to Save a Few Bucks
October 22, 2020
By Stephanie Smith With the amount of uncertainty in the world due to COVID19, now more than ever hotels must fight for every dollar! There is no easy reservation today. One of the most overlooked ways hotels can reduce their losses is by ensuring the correct tax rates are reflected on both your own website and all Online Travel Agency [OTAs] websites. Although seemingly intuitive, the review process is often ignored and forgotten. Once implemented, hotels are instantly guaranteed a few cents per reservations – which can really add up over time! Do a Tax Audit Against Your Own Hotel Website Check with your finance department on what...
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Today's News
Top 10 Hotel Trends in 2020: Are They Here to Stay?
Mind the ‘COVID’ Gap
The Great American Winter Road Trip and Your Hotel
Q : What Is Disintermediation?
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