Smart Strategies

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Introducing the Concept of Micromentorship

Larry Mogelonsky | August 21, 2019

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Mentorship and training are consummately important aspects of any successful business, but one of the most salient rigors of hospitality is that no manager has the time to properly devote to this task. We are all too busy putting out the proverbial fires and managing the day-to-day that we neglect the long-term because we’re mentally and often physically drained. There are both obvious and lurking dangers, though, in sidelining formal mentorship and training that could result in a lack of succession planning or, worse, operational deficiencies that compromise guest service. One ot...

Organizational Resilience Eases Hospitality Reputation Management, Supports Global Economy

Tim Wren | August 21, 2019

By Tim Wren So many amazing places to visit, so little time. The travel and tourism industry are keenly aware that there are many enticing and fascinating destinations vying for your attention, and that reputation means everything when hotels and attractions strive to lure visitors — and welcome them back again. In some vacation spots, the local economy also depends heavily on the arrival of tourists who enjoy their stay, choose to return, and share with their friends on social media about a winning experience. The travel and tourism industry is a competitive and loyalty-driven business, tailor-made to benefit from international standard...

Guests Reveal Their Top Priorities When Booking Hotels Which Could Help Hoteliers Reduce Cancellations

Guestline | August 20, 2019

Last year, a European wide study uncovered that almost 40% of all hotel booking in Europe were cancelled by guests1, prevailing the growing attention needed on customers attitudes to booking. Technology has become the forefront of how guests book their hotel and experience their customer journey, in fact a recent study conducted by Guestline revealed that 100% of people use or have used the internet to book their hotels. The study of 2,000 UK participants delved into how people book their hotels and their main priorities and desires when choosing one. In addition, a worldwide data analysis of over 7 million hotel booking data ...

The EI Advantage: How Four Seasons Drives Innovation and Business Success Through the Power of Emotional Intelligence

Four Seasons Hotels and Resorts | August 13, 2019

TORONTO, Aug. 13, 2019 -- A global study by Harvard Business Review Analytic Services (HBR-AS) and presented by Four Seasons Hotels and Resorts calls for a corporate culture transformation driven by the power of emotional intelligence (EI). For many years, EI has been the cornerstone of empowered, engaged and energetic corporate cultures. Yet the study outlines a troubling trend: companies worldwide are underestimating the value of EI, and there is a growing disconnect between what executives are saying about the importance of company culture and what they are actually doing. Emotional intelligence is a combination of self-awareness, ...

Tourism Tidbits: Tourism and the Law

Dr. Peter Tarlow | August 2, 2019

By Dr. Peter Tarlow The Tourism/Visitor industry is a one of the world's great industries. Large industries, however, mean that there are large cash flows and large amounts of cash often mean multiple lawsuits and other legal problems. Often local CVBs or tourism offices are unaware of their own nation's laws and obligations. This ignorance of the law can be very costly. Tourism Tidbits does NOT give legal advice, and it strongly encourages all readers to ask specific questions to a licensed tourism legal professional. Please note that the information found below is only meant to be useful in helping tourism/travel professionals to obtain ...

Online Skimming Threatens Hospitality E-Commerce Sites

the PCI Security Standards Council | August 1, 2019

PCI Security Standards Council (PCI SSC) and the Retail and Hospitality ISAC Join Forces to Highlight Growing Threat Washington, D.C., August 1, 2019 – Today the PCI Security Standards Council and the Retail & Hospitality ISAC (https://rhisac.org/) issued a joint bulletin to highlight an emerging threat that requires urgent awareness and attention.  The full bulletin can be viewed here. What is the threat? A growing threat that all merchants and service providers should be aware of is Web-based or Online Skimming.  These attacks infect e-commerce websites with malicious code, known as sniffers or JavaScript (JS) sniffers and ...

Why Select Service Hotels Are Coming to the City Center

JLL | July 29, 2019

July 29, 2019 -- It used to be that guests at every downtown hotel expected bell staff, a concierge, extensive meeting spaces and spacious rooms. But these days, guests are getting comfortable with a lot less. Select service hotels with fewer amenities and smaller rooms — once confined to suburbs, small towns and the areas surrounding airports — are growing in city centers. This industry sector has seen double-digit percentage change growth in terms of the number of rooms that exist in major U.S. markets from 2015 to 2019, according to JLL research. Hotel brands like Hilton Garden Inn, Tru by Hilton, Courtyard by Marriott and Hyatt ...

Five Tips to Make the Media Ecstatic About Your Establishment

Melissa DiGianfilippo | July 25, 2019

By Melissa DiGianfilippo The hospitality industry can be intensely competitive, so getting noticed by the public (or not) can make or break your hotel. The problem is getting attention for the right things and in ways that provide a solid ROI. That's where a public relations strategy and plan for your brand comes into play. Public relations is less expensive and often far more effective than traditional advertising, but the most significant obstacle is engaging with the media. Without the media, your story is less likely to reach the public. From travel bloggers and influencers to reporters, writers, and other media professionals, here ...

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