What Hotel General Managers Can Learn From Marriott International
Barbara Tucci | June 5, 2023
By Barbara Tucci With the privilege of being invited by Satya Anand, President EMEA, and Sandeep Walia, Chief Operations Officer of Middle East, Marcelline Cordier and I, both recent EHL Alumni, landed in Abu Dhabi with, at first, little knowledge of the event to then return to Switzerland, three days after, utterly amazed and inspired by the people that we had encountered. The conference provided the corporation with the opportunity to express gratitude towards their associates for their dedication and contributions to the company’s success, with “You make Us” being the event slogan. It was also a chance for industry professional...
What’s Wrong With Business Intelligence Solutions Today?
Apo Demirtas | May 30, 2023
Apo Demirtas If you’ve been around the hospitality industry for any length of time, you will have heard the term “business intelligence” tossed around by tech experts and, if you’re like most hoteliers, the term still conjures up some vague idea of a bunch of data in charts and graphs. Sound familiar? That’s a common problem and, to be honest, it’s not your fault for not understanding the value of business intelligence solutions because there are so many different types of BI solutions, which offer different information, value, ROI, etc. that it’s hard to explain, in simple terms, what BI is and why most BI solutions today ar...
Why Aren’t You Getting a Call for Job Interviews? (Part II) How to Build an Appealing LinkedIn Profile
Linchi Kwok | May 30, 2023
By Linchi Kwok Last Thursday, we shared a few resume-writing tips to pass AI screening and the 6-second test. Today, we will visit tips on how to build an appealing LinkedIn profile. Based on the research findings from my work, I want to emphasize that having an appealing LinkedIn profile has become increasingly important in today’s job market. I define an appealing LinkedIn profile as one that is: Free of spelling and grammar errors. Complete: with all essential sections filled (e.g., a profile picture, work experience, and education). Relevant: Having relevant work experience or educational background to the opening. ...
Why Aren’t You Getting a Call for Job Interviews? (Part I) Make Sure Your Resume Passes AI Screening and the 6-Second Test
Linchi Kwok | May 25, 2023
The unemployment rate is low. Our industry still faces an ongoing labor shortage challenge. Many restaurants and hotels struggle to fill vacant positions. Then, will restaurants and hotels hire just anyone applying for the job? If that is the case, why some of us have never heard any follow-up calls? Maybe we were unlucky by applying for a “ghost job” --- jobs employers do not want to fill. Alternatively, it was because we did not submit the “right” resume or failed to set up an appealing LinkedIn profile. It is time to review the resume-writing (this post) and LinkedIn (Part II or the next post) tips. Make Sure Your Resume Passe...
Food Waste Management: Innovative Solutions for Hospitality
Dr Carlos Martin-Rios | May 25, 2023
By Dr. Carlos Martin-Rios, Julneth Rogenhoger Why is food waste a problem? In recent years, food waste management has become one of the most critical topics in the hospitality industry. Whether it's to cut costs or reduce environmental impact, food waste has become relevant, not only for hoteliers and people in management, but for the average guest as well. On the surface, food waste management sounds like it should be an easy problem to address. Hoteliers have already begun to tackle the issue with farm-to-table programs and projects like Second Harvest, but do these efforts actually make a difference? Source: The cost of food wa...
Industry Perspectives: Looking Ahead for the Travel Industry
Jamie Mageau | May 22, 2023
By Jamie Mageau These insights and perspectives help us understand how some of the largest travel corporate players are viewing the state of the economy and its impact on the travel industry as well as the main factors they are monitoring that may hinder their continued growth. The majority of travel organizations are extremely upbeat regarding the upcoming summer travel season yet are remaining flexible should they need to change course in the later part of the year if demand starts to slow. Now that all international restrictions have been dropped, international demand is a key tailwind for the industry for the coming months. Recen...
Summer Travel Heats Up: Perennial Favorites Orlando and Cancun Lead Top Vacation Destinations
Allianz Partners | May 19, 2023
Allianz Partners USA Reveals Top 2023 Summer Travel Destinations, Top Days for Travel RICHMOND, Va., May 19, 2023 -- With the summer travel rush about to begin, Allianz Partners' Top 10 Summer Travel Destinations review reveals where Americans are escaping to, with Orlando and Cancun once again topping sun-worshippers' must-visit lists. The travel insurance and assistance company analyzed more than 1.6 million flight itineraries* between five and eight days in length for travel booked between Memorial Day weekend and Labor Day and found that 73% of the itineraries reviewed were for U.S. domestic trips and 27% of travelers are h...
ADA Update: Accessibility Legislation and the Importance of Website Compliance
Jim Butler | May 16, 2023
By Jim Butler The Americans with Disability Act (ADA) is an important piece of legislation guaranteeing equal access to public facilities to the nearly 60 million people with disabilities in the US today. Stuart Tubis, a partner in JMBM’s ADA Compliance and Defense practice, recently presented on why accessibility legislation is something all business owners should be aware of, and how many lawsuits have shifted focus to online spaces instead of brick-and-mortar locations. Hotels in particular must be familiar with the requirements of the ADA in order to accommodate the needs of disabled guests on their properties. Unlike building ...
Appointments/People on the Move
All Things Independent
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The Hotel Profit Playbook: Data-Driven Strategies to Move Beyond Rooms Revenue
Data As a Utility: The Key to Unlocking Modern Data Strategies in Hospitality
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