HR Training in the Time of COVID: Commit to a Meaningful Cultural Change
John Reyna | October 15, 2021
By John Reyna If you happened to read my pre-event blog post (link here), then you already know about my excitement to attend Phillip R. Maltin’s presentation about “Solving the Mystery of Employment Law: Techniques for Controlling the Workforce and Staying out of Court.” Well, it did not disappoint. I walked out of Mr. Maltin’s presentation with a better understanding of employment law, and I’m certain that I was not the only one. During his presentation, Mr. Maltin stated that management should use team meetings to discuss subjects that protect employees and the business. I 100% agree. However, after two decades of working i...
Hotels Have a Labor Problem. Is This the Long-Term Solution?
HotStats | October 13, 2021
It’s been said that perception is reality. Under that maxim, hoteliers are feeling vexed by the labor shortage. But what if the issue of worker availability didn’t exist? Could recruitment and retention problems stem from how management interacts with—and treats—employees, along with some issues in the structure of industry work? Neel Shah, President at Hotel Evolution and Del Ross, Chief Revenue Office at Hotel Effectiveness, think so. Show Them You Care “There’s definitely a connection between a stable staff and an ownership presence,” Shah said. “I invest time and effort to get close to senior leadership, suc...
Best in Class Versus Best in Industry
Shep Hyken | October 4, 2021
By Shep Hyken Here is an interesting idea. Most businesses are competitive. They want to be better than their competition. Sometimes they try to out-service their competition. Sometimes they lower their prices to beat their competition. The point is that they are only looking at the competition. What if they looked beyond the competition? What if they looked at the world? One of my favorite companies to write about is Ace Hardware. I even wrote a book, Amaze Every Customer Every Time, in which I used Ace as the role model example throughout the entire book. It is a perfect example of this concept. First, Ace wanted to be the best of al...
Tourism Tidbits: Dealing With Natural Disasters: The Before and The After
Peter Tarlow | October 1, 2021
By Dr. Peter Tarlow Last year, 2020, was not only the first year of the Covid-19 pandemic, but it also saw a rise in major storms and other natural disasters such as forest fires around the world. The year 2021 has taught us again that things can always get worse. In the United States, New Orleans and many tourism cities along the Gulf Coast were devastated by one of the world’s worse hurricanes. In the west forest fires closed down parts of world-famous Lake Tahoe. Other parts of the world also suffered In Europe Greece saw its worst forest fire season, and many European nations suffered from severe flooding. These climatic eve...
Best in Class Versus Best in Industry
Shep Hyken | September 30, 2021
By Shep Hyken Here is an interesting idea. Most businesses are competitive. They want to be better than their competition. Sometimes they try to out-service their competition. Sometimes they lower their prices to beat their competition. The point is that they are only looking at the competition. What if they looked beyond the competition? What if they looked at the world? One of my favorite companies to write about is Ace Hardware. I even wrote a book, Amaze Every Customer Every Time, in which I used Ace as the role model example throughout the entire book. It is a perfect example of this concept. First, Ace wanted to be the best of ...
What Should Recruiters Check on LinkedIn When Hiring Hospitality Graduates?
EHL | September 29, 2021
LinkedIn, the largest professional social network with over 740 million members (and over 55 million registered companies), has become a phenomenal professional tool for vetting people. We screen the profiles of our bosses, peers and subordinates. We check the profiles of long-lost acquaintances and friends, new potential clients, suppliers, business partners, guest speakers in webinars we attend, co-authors we wish to collaborate with, and those candidates we (or recruiters) are about to interview. An indispensable tool LinkedIn has become part of our everyday life, an indispensable instrument to know more about the other without physi...
Solve the Current Labor Shortage With Automation
LARRY AND ADAM MOGELONSKY | September 29, 2021
By Larry and Adam Mogelonsky Understanding the full depth of why many hotels are suffering from labor shortages at the moment would require a full semester of instruction on macroeconomics. While there is a likely scenario where this current problem is transitory and labor markets stabilize sometime in 2022, we must still prepare for prolonged erraticism by maximizing the productivity of those that remain. Hence, we need technology, automating wherever possible. We all know technology’s myriad advantages in today’s world, including the ability to make more data-driven decisions, increasing social distancing for guest safety, heighte...
Does Your AV Partner Bring Broadcast Thinking, Digital Advances, and Immersive Innovations to Your Hotel’s Meetings and Events?
Mike Yearling | September 29, 2021
Here are five ways an AV production company with broadcast expertise can help hotels and convention facilities elevate virtual, hybrid, and live event experiences in today's new normal. By Mike Yearling As meeting planners continue pivoting from live events to virtual or hybrid, an interesting thing is happening; we're beginning to see hospitality AV in a new light — a bright one, driven by innovation. Today's hoteliers are looking beyond their own walls to help planners engage their audiences wherever they may be, onsite or remote. Rather than standing on the sidelines waiting for ballrooms to fill back up, operators are repositio...
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