COVID-19: The Great Hospitality Reset
September 9, 2020
By Matthieu Mauguin Do you ever feel like time can go by at different speeds? While on vacation, an entire week may go by in a few hours, whereas at work, a bad day can sometimes feel interminable. This is often described as the elasticity of time which is strictly a matter of perception: your brain either produces stimulants which cause an overestimation of the flow of time, or depressants/anesthetics which have the opposite effect. However, in the last few months, it seems like this feeling took a literal turn. The COVID-19 outbreak warped the concept of time, both subconsciously and literally. Early 2020 already feels like a decade a...
6 Ways to Turn a Crisis Into an Opportunity
HotStats | September 8, 2020
When a crisis strikes an industry, most hunker down to reduce damage. Amid the chaos, it’s easy to overlook the opportunities a crisis turns up. As a hotelier, you don’t have to sit back and absorb financial hits. There are ways to go on the offense. Wondering how? We’ve picked out six ways to transform unexpected market turns into profit and exit a crisis in a stronger financial position than ever. Turning a Crisis into an Opportunity In the middle of a panic, there’s a simple fact most hoteliers overlook: If you can quickly adjust to the new conditions, you’ll be set up to outdo the competition. Here’s how: 1. Esta...
Accor and Amadeus Announce Strategic Partnership Around Business Intelligence
Amadeus Hospitality | September 8, 2020
As COVID-19 continues to disrupt travel around the globe, hoteliers face many challenges in running their business and planning for the future. The historical references and past data they once relied on to build their revenue strategies no longer aligns with current market trends, making it more critical than ever to have access to powerful business intelligence tools. To support Accor hoteliers in successfully navigating COVID-19 and to plan for the future, the hotel group has expanded its strategic partnership with Amadeus to include the use of Demand360®. The solution provides the most comprehensive, forward-looking market data in t...
It’s Becoming Survival of the Fittest
Robert Rauch | August 14, 2020
By Robert Rauch Prepare your operations to meet what guests are looking for, and prepare your teams for the realities of today’s environment. Mike Ditka, former NFL star player and coach once said, “Success is not permanent, and failure is not fatal.” Today it is paramount to test, experiment and kill the projects that don’t work. Business models and budgets became obsolete immediately. Culture and teamwork became even more critical as our world got turned upside down. As an owner or operator of a hotel, we are now a full-time coach if we were not before. This requires clarity and focus as some departments have...
Routier Forms Strategic Partnership With Knowcross® to Enhance Guest Contactless Service Quality and Efficiency in Wake of COVID-19
Routier | July 21, 2020
Routier’s AI-driven MessageHub™ integration with KNOW Service streamlines two-way guest communication and task management abilities for labor-strained hotels, while providing guests with safer access to hotel services. WASHINGTON D.C. & TEL AVIV, July 21, 2020 — Routier, Inc., a leading provider of AI-enabled hotel operations, marketing and guest engagement solutions, has announced a strategic partnership with Knowcross®, the global leader in providing service quality and optimization solutions for hotels, to provide reopening hotels with advanced tools capable of overcoming a range of service challenges posed by COVID-19. Throu...
CLEANtracker Technology Gives Hotel Guests Confidence With Certainty of Cleanliness via Dynamic Visual Proof in the Palm of Their Hands
Creating Revolutions | June 24, 2020
Fear instinctually diminishes trust. For hotels striving to implement hygiene initiatives to protect guests, that fear, unfortunately, requires an additional step in proof of their promises. Miami Beach, FLORIDA (June 24, 2020) – A psychological point demonstrated in most horror films, is that fear exacerbates distrust in others. Although the hotel industry is striving to implement stringent hygiene initiatives to protect guests, it is the diminished trust caused by fear of an invisible virus that is the final challenge hotels face in cementing guest confidence. Guests want certainty that their room is being precisely cleaned and sanitiz...
JN+A and HVS Design Release 2020 Hotel Cost Estimating Guide
JN+A | June 1, 2020
Rockville, Md. (June 1, 2020) Jonathan Nehmer + Associates, Inc. (JN+A) and HVS Design, leading Architecture, Interior Design, and Project Management firms specializing in the hospitality industry, are proud to announce the release of the 2020 Hotel Cost Estimating Guide. The Guide is a comprehensive listing of capital expenditure construction and FF&E costs for hotel renovations. Now in its twelfth year, the 2020 Hotel Cost Estimating Guide evaluates costs in a variety of hotel tiers including Economy, Extended Stay, Midscale, Upscale, Upper Upscale, and Luxury. Within each tier, costs are separated into the categories of Guestroo...
Covid-19 Crisis Forces Hoteliers to Review Their Human Resources Strategies
Alex Sogno | May 13, 2020
By Alex Sogno Does the leisure and tourism workforce need to be rescued? Considering the industry contributes 10.4% of global GDP, supporting one in ten jobs on the planet [i], we can affirm that the tourism industry is one of the principal job providers. Furthermore, business recovery is expected to be slow: the UNWTO has estimated a 20%-30% global decline in international tourist arrivals [ii]. Major hotel chains are reducing their workforce. The business is performing 50% below normal levels in the European market and Asia Pacific, excluding China [iii] ; Marriott’s CEO Arne Sorenson said that the hotel business was running almos...
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