Chatham Bars Moves Into Summer Recovery With Knowcross
Knowcross | July 7, 2021
Debating Over Housekeeping Opt-Out Reveals Revenue Building Opportunities
Larry and Adam Mogelonsky | March 24, 2021
Housekeeping
Chatham Bars Moves Into Summer Recovery With Knowcross
Knowcross | July 7, 2021
Chatham Bars Inn opts for the Knowcross platform to manage and streamline their operations so that they can focus on what matters most, the Guests. As the summer kicks off at the Chatham Bars Inn and the Veranda tables are full, with families having lunch and admiring the view of Chatham Harbor, the far dunes and the Atlantic Ocean in the distance. Commercial fishing boats moor next to sailboats, creating an impossibly picturesque view. Just inside the hotel’s front doors, the lobby is a flurry of activity and in the beautifully appointed salon and library, all chairs and tables are occupied with families playing board games and talking....
Are You Exceeding Your Guests Expectations?
Knowcross | June 17, 2021
By Nikhil Nath Hospitality, at its core, is an industry of people taking care of people, and has a long-standing commitment to cleanliness and service standards. While the housekeeping team is central in the delivery of those standards, it operates in the background, out of view. Room attendants and supervisors moved around discreetly to be as invisible as possible. However, COVID-19 has thrust housekeeping into the limelight. As COVID has led to a surge in public health awareness, hotels are now put in a position of making their commitment to cleanliness part of their guest experience. Rethinking operations, and re-designing ...
Don’t Discount the Theater of Cleanliness Just Yet
Larry and Adam Mogelonsky | June 9, 2021
By Larry and Adam Mogelonsky Cleanliness is not just about COVID-19 safety but also giving guests peace of mind through the presentation of visual cues that you are in fact abiding by the proper sanitization guidelines. Little things like a protective wrapper around the guestroom toilet seat or spraying down the lobby at peak hours instead of after midnight go a long way towards rebuilding traveler confidence. These are but two examples of what we coined as ‘cleanliness theater’ while others have deployed similar phrasing like ‘hygiene theater’ or ‘high-visibility cleaning’. Importantly, even as we transition out of the pand...
Owner of Two of the South’s Leading Properties Chooses Advanced Vapor Technologies’ MondoVap 2400® Steam Vapor Systems for Cleaning &...
Advanced Vapor Technologies | April 20, 2021
AIKEN, S.C. — April 20, 2021 — At Aiken, South Carolina’s The Willcox and Lake Toxaway, North Carolina’s The Greystone Inn—lauded for their southern hospitality by readers of the world’s leading travel publications—owner Shannon Ellis is using MondoVap® 2400 machines from Advanced Vapor Technologies to keep the properties sparkling clean and disinfected with just one ingredient: ordinary tap water. “There is nothing safer than working with water rather than chemicals,” says Kerry Rigg, an OSHA instructor who visited The Willcox and The Greystone Inn a year ago to train staff on the MondoVap®. [caption id="attachment_...
Debating Over Housekeeping Opt-Out Reveals Revenue Building Opportunities
Larry and Adam Mogelonsky | March 24, 2021
By Larry and Adam Mogelonsky Housekeeping opt-out was as hot a topic yesterday as it will be tomorrow when travelers start surging back to hotels. The paradigm shift worth considering for housekeeping that has occurred as a result of the pandemic is that an increasing number of guests will want a totally no-touch onsite experience. In this case, giving them the ability to opt-out can save you on costs, particularly as cleaning SOPs and minutes of labor per room have gone up substantially with all the new safety guidelines to follow. While there are reasonable limits to this given the opposing security risk of letting a room go unchecked...
Pure Wellness Rooms Now Available at Loews Boston Hotel
Pure Wellness | March 3, 2021
Pure Rooms Added at Historic Back Bay Hotel DALLAS TX – MARCH 3, 2021 – Pure Wellness, the global leader in health and wellness for the hospitality industry has announced that they will add Pure rooms to Loews Boston Hotel, once home to the former Boston Police Headquarters. “The addition of Pure rooms gives the Loews Boston Hotel an additive draw for both leisure travelers and corporate business in the Boston market” commented Brian Shedd, Senior Vice President for Pure Wellness. “Guest needs are changing and providing additional options like Pure Rooms is a smart and strategic investment.” Pure Rooms utilize advanced...
5 Steps to Prepare Your Hotel Housekeeping Team for 2021 and Beyond
Amadeus | February 8, 2021
The challenges the hospitality industry has faced in the wake of COVID-19 reminds us how critical the housekeeping department’s role is to a hotel’s overall success. The urgency to prevent the spread of COVID-19 has accelerated change in our industry, including the need for new hygiene and cleaning processes. Even before the virus, 78% of hotel guests believed cleanliness to be the most crucial factor affecting their choice of where to stay, with hotel cleaning protocols moving up to the #1 top-ranked category for travel with COVID-19. As guests expect the highest standards of sanitation to feel at ease in a hotel and once again re...
Omni Oklahoma City Hotel Marks Grand Opening With InvoTech Systems
InvoTech Systems | February 3, 2021
Omni Hotels newest property in Oklahoma opens using InvoTech RFID Inventory Control for Uniforms LOS ANGELES, CA – February 3, 2021 – InvoTech Systems Inc. announced the recent implementation of its Uniform System at Omni Oklahoma City Hotel. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at Omni Oklahoma City Hotel manages the Uniform inventory for 500 employees, and the hotel joins InvoTech’s exte...
Knowcross Announces Launch of Covid-19 Ready Know Housekeeping
Knowcross | December 3, 2020
London – December 3, 2020 - Knowcross, the world’s leading service quality management platform announce the release of the updated, COVID-19 Ready KNOW Housekeeping. The enhanced solution was designed with direct input from Knowcross’s diverse customer base, faced with new challenges to streamline their operations due to ever-changing government guidelines and the introduction of new SOPs related to COVID-19. Cleanliness has always been a core value of any respected hotel but few could have predicted how important cleanliness, health, and safety have become. In the era of COVID-19, hotels are under extreme pressure to not only raise ...
Circa Resort & Casino Implements the InvoTech Uniform System for Contactless Uniform Distribution and Inventory Management
InvoTech Systems | October 28, 2020
InvoTech Uniform System Establishes Efficient Operations and Total Control with RFID Technology at Circa Resort & Casino in Las Vegas LOS ANGELES, CA – October 28th, 2020 InvoTech Systems Inc. announced the recent implementation of its Uniform System at Circa Resort & Casino. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers, theme parks and production plants. The InvoTech System installed at Circa Resort & Casino manages the uniform inven...
RED Hospitality Selects Pure Wellness for Vessel Sanitization
Pure Wellness | October 5, 2020
RED Hospitality, a leading provider of vertically integrated resort services, has partnered with Pure Wellness to sanitize and disinfect its line of ferries, charter boats and other vessels. Pure Wellness is the global leader in anti-viral and anti-microbial protection for the hospitality industry as well as other businesses and organizations. RED Hospitality (which stands for Resort, Experience and Destination Services) has been working to adapt their cleaning and maintenance procedures to meet the demands of COVID-19. The company understood the need for effective, scientifically-proven methods to help protect its customers and keep t...
FreshAir Announces Unique and Highly Effective Smoking Detection System for Hotels
FreshAir Sensors | September 30, 2020
FreshAir1 monitors for, detects, and proves tobacco smoking and marijuana smoking Lebanon, NH – FreshAir, an industry leader in the development of sensors to detect and alert for hazardous chemicals, announces its unique and highly effective FreshAir1 Smoking Detection System. The FreshAir system is ideally suited for use in hotels, casinos, and other hospitality industry settings. The only technology available to monitor for, immediately detect, and prove tobacco smoking and marijuana smoking, FreshAir1 Smoking Detection Systems are ideal for enforcing no-smoking policies, protecting infrastructure investments, securing cleaning fees...
Hotel Cleanliness Policies in the Time of COVID-19
Christian Cross | September 17, 2020
By Christian Cross Outbreak and the Initial Response at the Height of Impact COVID-19 has posed challenges never seen before by the hotel industry, requiring owners, managers, and brands to take new precautions to keep both guests and staff safe. The industry faced the added challenge of not only creating a safe lodging environment but also creating the impression of security to give guests the confidence to travel again. As the virus rapidly spread around the globe, brands quickly got to work on creating new standards to implement throughout their chains; however, local owners and management companies needed to take immediate steps to addr...
Boston Laundry Inc. Grows Client Base and Improves Services Installing the InvoTech Laundry System
InvoTech Systems | September 10, 2020
Boston Laundry Inc. implements the InvoTech Laundry System to Manage Laundry Activity for Rental Items LOS ANGELES, CA – September 10th, 2020 -- InvoTech Systems Inc. announced the recent implementation of its Laundry System at Boston Laundry Inc. in Medford, Massachusetts. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at Boston Laundry Inc. manages the Laundry inventory and the rental activity for th...
Minibar Systems Introduces SmartHands Elevator Hand Sanitizer Dispenser
Minibar Systems | August 12, 2020
[video width="600" height="338"" mp4="https://www.hotel-online.com/wp-content/uploads/2020/07/SmartHands_Elevator_Dispenser.mp4"][/video] Rockville, MD - Minibar Systems is pleased to announce our new SmartHands Elevator dispensers are now available for hotels and can soon be purchased online at SmartHands.MinibarSystems.com. The SmartHands™ elevator hand sanitizer works with the dispenser and contains 80% Ethanol Alcohol which exceeds the CDC standard and kills 99.99% of harmful germs and bacteria. Aloe vera leaf extract is added to help aid and moisturize skin after application. Please visit the website for add...
Is the Hotel Industry About to Self-Destruct? Media Exposes Shocking Hotel Fails and Growing Guest Distrust
Alan Young | July 21, 2020
By Alan E. Young At the onset of the pandemic, the fall-out was immediate; in the span of a few weeks, hotel lobbies and airport terminals that were once bustling with travelers were left empty. Fear and distrust spread quickly, as did the realization that international travel may be off the table for an extended period of time. In response, hotels have been quick to announce big plans for enhanced cleaning and sanitation programs and policies to help guests feel safe enough to return. Every hotel large and small seems to be promoting new practices to reassure guests. However, hotels face heightened speculation and scrutiny as their c...
Hilton Introduces Hilton EventReady With CleanStay, Setting New Standards for Event Cleanliness and Customer Service
Hilton | July 13, 2020
SINGAPORE - For more than 100 years, Hilton hotels around the world have set the stage for the world’s most coveted and important meetings, events and entertainment gatherings – from star-laden award shows and movie sets to energetic political conventions, global conferences and wow-worthy weddings. Today, that tradition continues – even at a safe distance. To address safe group travel practices and evolve today’s event experience, Hilton today announced a global, industry-leading cleanliness and customer service program specific to meetings and events. Hilton EventReady with CleanStay is the next phase of the company’s recently ...
San Francisco Hotels Call Out Cleaning Proposal as Unscientific, Costly
| June 30, 2020
SAN FRANCISCO, June 29, 2020 - Hundreds of members of San Francisco's hotel community assailed the costly, unscientific, environmentally harmful and job-killing proposed "Healthy Business" ordinance at Monday's Land Use and Transportation Committee meeting. Members of the Hotel Council of San Francisco, California Hotel and Lodging Association, American Hotel and Lodging Association, environmentalists and the San Francisco business community expressed frustration at the proposal's lack of scientific support and, if approved, the economic harm it will impose on hotels already expected to be closed for several months. San Francisco hote...
SmartHands 8-Hour Defense Hand Sanitizer in 2oz Bottles Immediately Available for Hotels. Great for Guests!
Minibar Systems | June 5, 2020
SmartHands™ With microSURE™ 8-Hour Defense Hand Sanitizer And microSURE™ All Purpose Disinfectant Now Available Rockville, MD - Minibar Systems is proud to present the microSURE™ family of persistent sanitizers and disinfectants that use unique mechanical-kill spikes that act as a barrier to provide better protection against germs and viruses beyond hand washing and chemical-kill alcohol based products. 8-HOUR Defense™ hand sanitizer has proven up to 8 hours of defense against germs when properly used and will not crack, dry or burn skin. microSURE™ All Purpose Cleaner and Disinfectant provides nanotechnology micro-crystall...
Looking at the Pros and Cons of Dispensers
Larry Mogelonsky | January 2, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) As part of a larger sustainability push, the hotel industry will soon be done with single-use plastic bathroom amenities. Dispensers are better for the environment and cheaper, after all, but are we losing anything in exchange, however small? Like all parts of the guest journey, we must look at how each individual moment influences the overall hotel experience. When considering bathroom amenities, while we all have ideas on what we think will work best to improve the guest perception, the focus will always be cost. Particularly at the luxury end these days, hoteliers must look to ho...
Taking a Closer Look at a Panic Button Installation
Larry Mogelonsky | November 13, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Behind every new technology are a host of potential setup problems that can take hours or days to solve. For that matter, ESDs (emergency safety devices) are no different, for which I’ve had the pleasure of recently having to oversee a property installation and am now reporting on some of the specifics that you must also consider. As background on how these panic button solutions work, we’ve had RFID (radio frequency identification) for many decades and relatively affordable forms of WiFi or GPS for nearly 20 years, but these technologies could never really give us the response ...
Deep Clean the Way to Hotel Guest Satisfaction
Kacey Bradley | November 11, 2019
By Kacey Bradley Every hotelier knows the importance of guest satisfaction. A satisfied customer will suggest your business to friends. They might fill out an online review to attract future visitors. They'll certainly come back themselves if they had a great experience the first time around. As it turns out, creating this type of loyal, vocal customer is relatively simple. Most guests don't have a crazy list of demands from their lodging. Instead, they want the basics — and, at the very top of their list of must-haves, you'll find they want cleanliness. That means you can deep clean your way to better guest satisfaction. Here's ho...
Hotels Can Now Overcome Language Barriers and Enforce Incidental Policies With Mobile Devices and Connect Staff by Monscierge
Monscierge | July 3, 2019
A new photos and images feature recently launched in the Monscierge Connect Staff app both improves staff communication and justifies incurred fees. OKLAHOMA CITY, July 3, 2019 -- Hospitality technology firm Monscierge launched a photos and images feature within their Connect Staff application last month and clients have found great success using the new tools for a number of tasks. Two most notable uses are overcoming language barriers between hotel members of staff and collecting penalty fees garnered by guests opting to smoke in non-smoking rooms. "These are our next steps in the ongoing evolution of developing emerging techno...
Knowcross to Unveil New App and Showcase Latest Innovations at HITEC Minneapolis June 17-20
Knowcross | June 17, 2019
Knowcross to offer a sneak peek of a highly anticipated new app that caters to Commercial Office Complex/Vacation Rental/Timeshare market and demo advancements and integrations at HITEC booth #2546 Washington D.C., USA (June 17, 2019) – Attendees at this year's HITEC in Minneapolis will be introduced to the latest inspiring products and advancements from Knowcross®, the preferred service quality management platform of the finest hotels across the globe. The company will be exhibiting their industry-leading software at the conference which takes place June 17-20 at booth #2546. Knowcross specializes in hotel housekeeping software, hot...
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