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Taking a Closer Look at a Panic Button Installation

Larry Mogelonsky | November 13, 2019

Housekeeping

Taking a Closer Look at a Panic Button Installation

Larry Mogelonsky | November 13, 2019

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Behind every new technology are a host of potential setup problems that can take hours or days to solve. For that matter, ESDs (emergency safety devices) are no different, for which I’ve had the pleasure of recently having to oversee a property installation and am now reporting on some of the specifics that you must also consider. As background on how these panic button solutions work, we’ve had RFID (radio frequency identification) for many decades and relatively affordable forms of WiFi or GPS for nearly 20 years, but these technologies could never really give us the response ...

Deep Clean the Way to Hotel Guest Satisfaction

Kacey Bradley | November 11, 2019

By Kacey Bradley Every hotelier knows the importance of guest satisfaction. A satisfied customer will suggest your business to friends. They might fill out an online review to attract future visitors. They'll certainly come back themselves if they had a great experience the first time around. As it turns out, creating this type of loyal, vocal customer is relatively simple. Most guests don't have a crazy list of demands from their lodging. Instead, they want the basics — and, at the very top of their list of must-haves, you'll find they want cleanliness. That means you can deep clean your way to better guest satisfaction. Here's ho...

Hotels Can Now Overcome Language Barriers and Enforce Incidental Policies With Mobile Devices and Connect Staff by Monscierge

Monscierge | July 3, 2019

A new photos and images feature recently launched in the Monscierge Connect Staff app both improves staff communication and justifies incurred fees. OKLAHOMA CITY, July 3, 2019 -- Hospitality technology firm Monscierge launched a photos and images feature within their Connect Staff application last month and clients have found great success using the new tools for a number of tasks. Two most notable uses are overcoming language barriers between hotel members of staff and collecting penalty fees garnered by guests opting to smoke in non-smoking rooms. "These are our next steps in the ongoing evolution of developing emerging techno...

Knowcross to Unveil New App and Showcase Latest Innovations at HITEC Minneapolis June 17-20

Knowcross | June 17, 2019

Knowcross to offer a sneak peek of a highly anticipated new app that caters to Commercial Office Complex/Vacation Rental/Timeshare market and demo advancements and integrations at HITEC booth #2546 Washington D.C., USA (June 17, 2019) – Attendees at this year's HITEC in Minneapolis will be introduced to the latest inspiring products and advancements from Knowcross®, the preferred service quality management platform of the finest hotels across the globe. The company will be exhibiting their industry-leading software at the conference which takes place June 17-20 at booth #2546. Knowcross specializes in hotel housekeeping software, hot...

Angie Hospitality Offers Integrations and Support for Staff Alert Technology to Ensure Hotels’ Ability to Prioritize Employee Safety and Comfort

Angie | June 13, 2019

Angie’s support of Bluetooth Low Energy allows hotels to implement their chosen staff alert technology, enabling staff to summon assistance or alert colleagues to urgent situations. San Jose, Calif. & Minneapolis – HITEC Booth #1646 – June 13, 2019 – Angie Hospitality, developer of the industry’s first 24-hour interactive guest room assistant purpose-built for the hotel environment, announces its ability to offer flexible options for hotels looking to deploy staff alert technology and other devices using BLE (Bluetooth Low Energy). Hotels and resorts with Angie deployed can now easily integrate their chosen staff alert techn...

Beekeeper Joins Panel of Experts at NYU to Discuss Operations and the Guest Experience

Beekeeper | May 30, 2019

Operations Workshop XIV to investigate how improving the employee experience can lay the foundation for delivering an exceptional guest experience San Francisco, May 30, 2019 — Next week during the 41st Annual NYU International Hospitality Industry Investment Conference, a group of industry experts will discuss "Investing in the Guest Experience." Operations Workshop XIV, to be held on Monday, June 3rd at 4:00 p.m. in the Booth/Edison Room of the New York Marriott Marquis (fifth floor), will take a 360-degree view of the customer. Moderated by Jennie Blumenthal, Principle of PwC, Hospitality and Travel, panelists will discuss how ...

Beekeeper to Debut Shift Schedules at HT-NEXT in New Orleans

Beekeeper | April 3, 2019

New mobile tool reduces use of non-compliant messaging services in the workplace by moving shift schedule communication to Beekeeper; Visit Beekeeper in Booth #30 April 8 to 11 during HT-Next at the Hilton Riverside San Francisco, April 3, 2019 — Next week Beekeeper will unveil a new mobile capability at HT-NEXT in New Orleans that will enable every hotel employee to check the most up-to-date work schedules personalized to them and delivered straight to their pocket via Beekeeper. The idea for this solution came when Beekeeper identified a gap in the market for operational shift communication. Although there are many effective shi...

Hyphen Joins Beekeeper Marketplace to Provide Advanced Survey Analytics

Hyphen | February 26, 2019

Hyphen enables executives, HR and hotel admins to create robust surveys with more question types, then target and analyze feedback based on profile field data from Beekeeper; Webinar introducing integration planned for March 26 Los Angeles, Feb. 26, 2019 — Because surveys are proving to be an essential component of employee engagement, Beekeeper has added Hyphen – a cutting-edge feedback solution for conducting employee surveys – to its off-the-shelf integration suite. With Hyphen, hoteliers and human resources teams can capture employee feedback and use the responses to analyze satisfaction and performance trends or ...

Beekeeper Wins ALIS Tech Challenge; Deemed Hottest Technology for 2019

Beekeeper | January 29, 2019

Operational communication platform chosen No. 1 for its ability to help owners improve their bottom lines; Visit Beekeeper in the ALIS Tech Lounge thru Jan. 30 Los Angeles, Jan. 29, 2019 — Beekeeper continues to dominate in the hospitality technology space, this time being named "Hottest Technology 2019" during the America's Lodging Investment Summit (ALIS) inaugural "ALIS Tech Challenge: What's Hot in Technology?" competition held here yesterday. Beekeeper was one of five hotel technology companies vying for this top honor (participants included 4DPresence/4Dp Live, Intelity, myDigitalOffice, Spaceez, and Travelsify). Judges were...

Beekeeper Reveals Game-Changing Capability at ALIS

Beekeeper | January 28, 2019

New 'Locations' features empower multi-property management companies and brand enterprises to impact employee engagement locally and scale globally; Visit Beekeeper in the ALIS Tech Lounge Jan. 28 to 30 in Los Angeles San Francisco, Jan. 28, 2019 — Just how engaged are a hotel's employees? A robust set of new features from Beekeeper will be unveiled today at the Americas Lodging Investment Summit (ALIS) that will make it fast and easy for multi-property management companies and global brand enterprises to better gauge and impact engagement. Called "Locations", this new feature set means that Beekeeper is the only product...

Beekeeper Vying to Be Named Hospitality’s Hottest Technology at ALIS 2019

Beekeeper | January 22, 2019

Operational communication platform improving hotels' bottom lines, reducing employee turnover, and helping hoteliers to better compete in the digital age San Francisco, Jan. 22, 2019 — When you're hailed as a "Top Rated Operations Product of 2019" for employee engagement and the technology is designed by a company ranked among the "Top 10 Best Places to Work in Hotel Tech 2019," then it's logical to be spotlighted during the highly anticipated America's Lodging Investment Summit (ALIS). Next week, Beekeeper will be one of five companies vying for the "Hottest Technology 2019" title during "The New ALIS Tech Challenge: What's Hot i...

Beekeeper Continues to Dominate in the Hotel Technology Arena; Named ‘Top Operational Product’ for Employee Engagement by HotelTechReport

Beekeeper | January 17, 2019

Company recognized for adding immense value for hoteliers by helping them compete in the digital age; This is the 5th technology award presented to Beekeeper in the last eight months for its operational communication platform San Francisco, Jan. 17, 2019 — Beekeeper is on a roll! This week the company earned its fifth hotel technology award as a "2019 Top Rated Operations Product" by HotelTechReport for its Employee Engagement app that helps hotel teams "save time, improve efficiencies and collaborate better." Winners were selected from more than 180 of the top technology products around the world. The HotelTechAwards are the indu...

Hotel Tech Report Ranks Beekeeper Among the ‘Top 10 Best Places to Work in Hotel Tech 2019’

Beekeeper | January 14, 2019

Dedicated to improving engagement between hoteliers and their non-desk workers via its award-winning operational communication platform, Beekeeper earns high marks for its employee satisfaction and vendor culture San Francisco, Jan. 14, 2019 — Coming on the heels of a widely-successful 2018, Beekeeper was named among the "Top 10 Best Places to Work in Hotel Tech 2019" by Hotel Tech Report. The award recognizes technology companies with an exemplary vision, mission and team and that helps fast track diligence for hotel tech buyers who want to learn about the best vendors to work with. According to the ratings and reviews group, "cr...

Beekeeper to Reveal the Secret to Guest & Employee Engagement at HX: The Hotel Experience

Beekeeper | November 6, 2018

Beekeeper will display an operational communication platform proven to drive retention and make deskless hotel employees and guests happier; Visit Beekeeper in Booth 2839 at HX November 11 – 12 in New York San Francisco, Nov. 6, 2018 — Beekeeper, the leading communication and operations platform for connecting a hotel's non-desk workers across locations and departments, will be at HX: The Hotel Experience next month revealing the secret to guest and employee engagement. Named the Most Innovative Technology of 2018 by HTNG, the "People's Choice 2018" by HFTP, and ranked No. 59 on the SaaS 1000, Beekeeper has discovered the Ho...

The Need for True Careers in Housekeeping

Larry Mogelonsky | October 31, 2018

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) A widespread problem that hotels are currently facing pertains to staffing shortages. Lensing our discussion to the housekeeping department where turnover is often at resource-exhaustive rates, a common thread I've seen and heard from executive housekeepers and human resource directors is that this line of work is not seen as desirable, only attracting those candidates who desperately need a job and who are not motivated to stay beyond the base need for a weekly stipend. Some room attendants end up staying from lengthy breadths of time – decades even – and become cheris...

How to Effectively Communicate With Unionized Labor

Jodi Beaubien | October 25, 2018

By Jodi Beaubien Though it varies depending on the industry and the unique functions of the work performed, companies and HR professionals in particular continue to face challenges around communicating effectively with unionized labor or in hybrid union and non-union environments. One of the biggest obstacles is encapsulated by this key question: how do we effectively track if employees are reading and receiving the mission-critical information we send? As an employer, there is certain information required by law to deliver to employees. It is your obligation to ensure your workforce receives said information during compensable time. Bu...

Ojai Valley Inn Implements Knowcross to Achieve Operational Excellence

Knowcross | October 22, 2018

California's most revered destination, since 1923, becomes the latest to join Knowcross' roster in the US Washington D.C., October 22nd 2018 - KNOWCROSS, the preferred service quality management platform of the finest hotels across the globe, is the preferred choice of the Ojai Valley Inn to help them automate their work-flow management and housekeeping departments, in an effort to maximize efficiencies and deliver enhanced guest experiences. The Ojai Valley Inn has tapped into the cutting-edge technology and innovation of the Knowcross platform, which enables them to provide a top-notch and highly personalized service for their estee...

Hoteliers Can’t Afford to Ignore Operational Communication Technology in 2019

Beekeeper | October 2, 2018

Report shows increased attention is being paid to non-desk workers; Beekeeper engages employees, creates operational efficiencies and drives job retention San Francisco, October 2, 2018 — As hoteliers begin planning their 2019 budgets, they will be focusing in part on implementing technology that will help their deskless employees better communicate with management and each other. Eighty-two percent of hospitality companies plan to increase spending on deskless technology in 2019, according to a new deskless workforce report issued by Emergence Capital. "The Rise of the Deskless Workforce" shows that hotel companies will direct pa...

Aston Waikiki Circle Hotel Goes All-In With Knowcross

Knowcross | September 25, 2018

Global leader in hospitality technology adds the much-sought-after jewel in Waikiki to its client roster Washington D.C., September 25th 2018 - KNOWCROSS, the preferred service quality management platform of the finest hotels across the globe, has been chosen by the Aston Waikiki Circle Hotel to maximize control and ensure efficiencies across their hotel operations. This inclusion adds to the growing list of marquee hotels & brands associated with Knowcross in the Americas. The Knowcross platform facilitates automated handling of guest requests, complaints and maintenance jobs while helping to capture, track and significantly reduc...

Hoteliers + Non-Desk Hotel Workers to Benefit From Beekeeper’s $13 Million ‘Series A’ Extension

Beekeeper | September 11, 2018

Funding ensures mobile technology enablement and engagement with the highest security to reduce digital workplace risk San Francisco, September 11, 2018 — Beekeeper, the leading communication and operations platform for connecting a hotel's non-desk workers across locations and departments, announced today that it has raised an additional $13 million as a part of its Series A extension round. Built from the ground up for secure, centralized operational communication on mobile and desktop devices, Beekeeper plans to deploy its latest round of capital by continuing to invest in hospitality market growth, innovation and its informati...

Beekeeper Improves Employee Communication for Feather Falls Casino, Lodge & Brewing Co.

Beekeeper | September 5, 2018

Oroville Dam disaster sparked the need to reach evacuated employees; Beekeeper came to the rescue SAN FRANCISCO, CA September 5, 2018 - When Oroville Dam's main and emergency spillways were damaged in February 2017, it prompted the evacuation of more than 180,000 people living downstream along the Feather River in Oroville, Calif. Among the evacuees were some of the 520 employees of the Feather Falls Casino, Lodge & Brewing Co. During this crisis, property managers, including Human Resources Director Rhonda Turner, had no way of communicating with staff – the majority of whom do not have a work email address. It was critic...

Five tips to check your hotel room for bed bugs – is this still necessary in 2018?

Valpas Enterprises | August 17, 2018

When searching results for "how to check hotel room for bed bugs" from Google you get 12 400 000 results. It doesn't take too many minutes to notice that all of them follow the same dramaturgy. By following these easy steps you guarantee a nice stay in a hotel: When you first enter a new hotel room, keep your luggage off the floor until you have inspected the room. Get yourself a flashlight - bed bugs are hard to spot, especially when hiding under furniture or in dark corners of your hotel room. Start with the bed, where bed bugs usually nest. Look for dark spots of insect waste and blood stains that indicate bedbugs' messy eating....

Mobile Communication Is Key to Employee Engagement & Retention

Connie Rheams | August 14, 2018

By engaging hotel staff digitally with personal recognition, professional development and cross-team collaboration, hoteliers can touch employees' hearts, drive loyalty and reduce turnover By Connie Rheams With unemployment at an all-time low – 4% across all industries as of June 2018, according to the Bureau of Labor Statistics – employee retention is top of mind. The proliferation of available jobs in hospitality has sparked even more competition among hotels to attract and retain employees. An additional dollar per hour or free daily lunch is proving to be enough of an incentive for hourly employees to leave one prope...

Gradebook for Cleanliness for Hotels

University of South Florida Sarasota-Manatee | August 7, 2018

Cleanliness is one of the main factors in a hotel selection, regardless of property size, brand affiliation, or location. High standard of cleanliness of a hotel helps to form customer loyalty, generate positive word of mouth, and, as a result, increase the hotel's occupancy and profitability. This report aims to answer an important question: Does spending more on housekeeping make a hotel look cleaner? Data collected from 1,139 hotels across 15 brands showed that spending more money on cleaning a room does not guarantee higher guest scores for cleanliness. Generally, upper upscale brands spent more than other hotels on housekeeping in 2...

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