Operations

/Operations

BENCHMARK®, a global hospitality company, to Operate First Margaritaville Resort in Texas

Songy Highroads, LLC | December 2, 2019

Margaritaville Lake Resort, Lake Conroe-Houston, Will Open in 2020 The Woodlands (Houston), Texas, December 2, 2019 … BENCHMARK®, a global hospitality company, will operate a major new resort property in the Houston area, which will be the first Margaritaville Resort in Texas. Scheduled to open the summer of 2020, the Margaritaville Lake Resort, Lake Conroe-Houston, an all-suite resort, will feature 335 guest suites. Bars and restaurants will feature signature Margaritaville dining concepts – the LandShark Bar & Grill with boat slips on Lake Conroe, the 5 o’Clock Somewhere Swim Up Pool Bar, the Lone Palm Pool Bar & Restaur...

Cimarron Hospitality Partners With Genuine Hospitality to Operate New Hilton Garden Inn – Boulder / Longmont, CO

Genuine Hospitality, LLC | November 27, 2019

SAINT LOUIS, IL, November 27, 2019 – Arlington, TX based hotel developer and operator, Cimarron Hospitality announces the appointment of St. Louis-based hotel operator, Genuine Hospitality to operate the new 105-room Hilton Garden Inn – Boulder / Longmont, CO. Located at 470 South Martin Street Longmont, CO, the hotel is ideally located at the Northeast corner of Ken Pratt Blvd & South Martin Street, 1.3-miles southeast of downtown Longmont, CO. The location is enhanced by the bordering St. Vrain River, known for its great whitewater Kayaking with spectacular views of the Colorado Rockies. The Hilton Garden Inn – Boulder / Longmo...

When Things Aren’t Going Well, Will You Accept Blame?

Shep Hyken | November 27, 2019

By Shep Hyken In a recent Shepard Letter, I wrote about the concept of giving recognition to the people who deserve it. Someone being recognized for what they bring to the organization is often overlooked. That’s a shame. People need to be recognized for their contribution to the team’s success. One of our faithful readers, Drew Smith, responded to the article and shared that he was reading a biography about the 34th President of the United States, Dwight Eisenhower, who was known for “pushing praise down and blame up—to himself.” This is an interesting concept. The idea of praising people for the good job they do is powerful....

Meyer Jabara Hotels Now Operating the First Cambria Hotel in South Boston

Meyer Jabara Hotels | November 26, 2019

Upscale hotel designed for modern business travelers is the first in the market to feature a 4,000-square-foot rooftop bar and lounge that offers breathtaking, unobstructed city views [Danbury, Conn., November 26, 2017]— Meyer Jabara Hotels (MJH) is pleased to announce that the Cambria Hotel Boston, Downtown-South Boston is now open. The 159-room hotel, located at 6 West Broadway, is the first hotel to open in “Southie” and the second hotel to be operated in Boston by MJH; the company also owns and operates a Cambria Hotel in Pittsburgh, Pa.; White Plaines, N.Y.; and a property in Morristown, N.J., is under construction. A ribbon cut...

Marshall Hotels & Resorts Assumes Management of Best Western Plus University Inn & Conference Center in Clemson, S.C.

Marshall Hotels & Resorts, Inc. | November 25, 2019

CLEMSON, S.C., Nov. 25, 2019—Marshall Hotels & Resorts, a leading hotel management and services company that operates properties nationwide, today announced that it has taken over management of the 148-room Best Western Plus University Inn & Conference Center in Clemson, S.C. The hotel recently was purchased by Medalist Diversified REIT, a real estate investment trust specializing in value-add commercial real estate. To celebrate the occasion, Marshall hosted a grand re-opening event where the hotel’s new dining concept, Tiger Blvd. Bistro, was unveiled. “The Best Western Plus University Inn & Conference Center, with its ...

Hospitality Financial Leadership: Getting Close to the Engine Room

David Lund | November 25, 2019

By David Lund In my career I have worked with a lot of interesting characters. To say the least, they were all quite colorful, usually fanning the flames of the hotel’s drama and adding their own seasoning. One boss I had was particularly interested in teaching lessons. He made everything into a lesson. What did you learn? How did I screw up? There was always a warm underbelly to be examined. One day we had just wrapped up our weekly executive committee meeting (sounds formal and important, but not really – kinda boring usually) and my boss asked me to stay behind as he had something for me to “listen to.” That got my attention....

BENCHMARK®, a global hospitality company, Appoints Stephen Cullen Regional Vice President of Operations

BENCHMARK®, a global hospitality company. | November 21, 2019

The Woodlands (Houston), Texas, November 2019… BENCHMARK®, a global hospitality company, has promoted Stephen Cullen to the position of regional vice president of operations. Greg Champion, president and COO, made the announcement. "It is with great pleasure that I announce Stephen’s latest promotion within Benchmark,” said Mr. Champion. “He is an inspiring and highly effective leader, and comprehensively understands the dynamics of operating luxury properties with the greatest efficiencies, and with a keen eye to excellence in guest service. He is also well versed in Benchmark’s signature Be The Difference service culture.” ...

Separating Good From Great GMs in Two Questions

Larry Mogelonsky | November 20, 2019

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Working as an asset manager, one of my key responsibilities over the years has been to collaborate with the general manager to secure the underlying asset’s value as well as develop programs that will grow rate, occupancy and the hotel’s status within the community. Obvious enough, but just like something straight out of an old Soviet playbook, another primary duty is to assess the GM’s performance, offering guidance and mentorship where needed as well as giving the thumbs up or thumbs down on their employment contract renewal. While others will utilize a lengthy and formal...

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