Cendyn and Pegasus Complete Merger
Cendyn | January 24, 2022
Boca Raton, FL – January 24, 2022 –Today, Cendyn and Pegasus closed their previously announced merger agreement, bringing two industry leaders together as one company. This merger provides hoteliers with a transformative platform to maximize the direct-booking channel, enhancing the guest experience end-to-end. The two companies merged under the Cendyn brand, with Tim Sullivan continuing to lead Cendyn as CEO & President of the newly combined company. In addition to Sullivan’s role as the company’s CEO, Cendyn appointed Gautam Lulla as Chief Innovation Officer and Joanna Genser as Chief Enterprise Officer. At the heart of the ...
Raines Co. Dramatically Improves Owner Reporting Using Business Intelligence
Raines | January 18, 2022
Business intelligence solution is enabling the hotel management, development, and investment group to streamline operational reporting and make smarter business decisions on the fly PITTSBURGH, PA — January 18, 2022 — A year ago, 19 properties in the Raines Co. portfolio went LIVE with PVNG, a browser-based enterprise accounting tool from Aptech. Extremely pleased with the finance software and the company’s customer service, the hospitality management, development, and investment group operating the world’s leading hotel brands and boutique properties recently added Aptech’s newest version business intelligence tool, Execuvue®...
Travel Outlook Introduces Bella, The Virtual Hotel Agent, Providing Instant Guest Service While Reducing Fixed Labor Expense
Travel Outlook Premium Hotel Call Center | January 13, 2022
SANTA FE, NEW MEXICO (January 13, 2022): Travel Outlook Premium Hotel Call Center (“Travel Outlook®”) announces the launch of the hotel industry’s first AI-powered voice bot, purpose-built to reduce fixed labor costs with a distinct human touch: BellaTM, The Virtual Hotel AgentTM. Bella can help hotels immediately address staffing issues and reduce fixed labor expense. Personalized in a human voice the hotel chooses, Bella can answer most of the calls now being handled by the front desk. To estimate the labor cost savings Bella can achieve, Travel Outlook has created a Bella Savings Tool on its website. Bella has been program...
Stayntouch Partners With Residential Hospitality Brand Mint House to Launch Guest-Centric Cloud PMS Across 22 Properties
Stayntouch | January 12, 2022
[Wed, January 12 | Bethesda, Maryland] Stayntouch, a worldwide leader in guest-centric cloud hotel property management systems (PMS) and contactless technology, today announced an expanded partnership with Mint House, a transformational residential hospitality company that offers tech-forward apartment-style accommodations across the United States. Debuting with the brand’s award-winning property, Mint House at 70 Pine - New York, Stayntouch has completed the deployment of its guest-centric cloud PMS across 22 Mint House properties. Founded in 2017, Mint House operates in more than 15 major U.S. cities including New York, Miami, Austin, ...
Why It Is Critical to Care About Your Employees’ Financial Wellness
UniFocus | January 6, 2022
By Mark Heymann As every hospitality leader tries to address declining employee satisfaction, one simple way to think about the problem is to spend two weeks in their shoes. Why two weeks? Because that’s typically the time frame that an employee is waiting for another paycheck to arrive, and those 14 days can feel like an eternity. According to research from PYMNTS.com, 125 million adults in the U.S. are living paycheck to paycheck. For hotels and all service-related businesses, what needs to change is clear: It’s time to eliminate that waiting period. At Unifocus, we teamed up with Rain to give all our partners who use our Labor Ma...
Cloud5 Communications Demonstrates Hospitality Market Rebound With Opening of Toronto Contact Center
Cloud5 Communications | January 5, 2022
Communications and Managed IT Services provider leverages its contact center expertise to address emerging travel trends and staffing needs Chicago, IL. — January 5, 2022, Cloud5 Communications, a leading provider of communications solutions and Managed IT Services for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, has today announced the opening of a 15,000 Sq. foot contact center in Toronto to service customer travel itinerary needs for one of the world’s most well-recognized financial services companies. “Experts predict a substantial surge in travel as conditions around the world become safer ...
Record Growth in New Customer Acquisition & New Leadership Mark 2021 as Best Year in Stayntouch History, Sets Momentum for Accelerated Growth in
Stayntouch | January 5, 2022
Stayntouch, a global leader in guest-centric cloud hotel property management systems (PMS) and contactless technology, has announced a record year in performance for the company in 2021, with sharp increases in both new hotel customer acquisitions and the number of hotel rooms under contract. The success follows the establishment of new C-Suite and Sales leadership in the first half of 2021. 2021 has been a rollercoaster year for both hoteliers and the travel market. While some hotels enjoyed incredible increases in occupancy and revenue, others struggled with persistent staffing shortages and consistently shifting market conditions. Stayn...
HID Global Acquires InvoTech Systems to Broaden Its Leadership in Commercial Laundry Management Solutions
HID Global | January 3, 2022
AUSTIN, Texas – January 3, 2022 – HID Global, a worldwide leader in trusted identity solutions, today announced it has acquired InvoTech Systems, Inc. The acquisition enhances HID’s advanced textile inventory management systems offering for uniforms, linens, and laundry operations and adds to HID Global’s industry-leading RFID portfolio. The acquisition advances HID’s stature within this growing market, as InvoTech provides technology and services to clients across hundreds of properties across the globe, including many of the largest players in the hotel, resort, theme park, and cruise industries. “Bringing InvoTech into the...
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