Operations

/Operations

Marshall Hotels & Resorts Adds Three New York Metro-Area Wyndham Hotels to Portfolio

Marshall Hotels & Resorts, Inc. | October 15, 2019

Properties include: 68-Room Wingate by Wyndham New York Midtown South/5th Ave.; 79-Room La Quinta by Wyndham Manhattan Midtown; and 140-Room Wingate by Wyndham Long Island City NEW YORK CITY, Oct. 15, 2019—Marshall Hotels & Resorts, a leading hotel management and services company that operates properties nationwide, today announced the openings of three New York Metro-Area hotels: the 68-Room Wingate by Wyndham New York Midtown South/5th Ave.; 79-Room La Quinta by Wyndham Manhattan Midtown; and 140-Room Wingate by Wyndham Long Island City.  Marshall will operate the hotels on behalf of three different ownership entities. “The a...

IHG Signs With Tan Holdings for Management of Fiesta Resort Guam

IHG | October 15, 2019

The 318-room hotel will join the IHG system from today and will rebrand as Crowne Plaza Resort Guam in early 2021, following an extensive, multi-million dollar refurbishment. IHG has made its foray into Micronesia following the signing of an agreement with owner Tan Holdings to take on management of Fiesta Resort Guam. The hotel will join the IHG system from today and will rebrand as Crowne Plaza Resort Guam in early 2021, following an extensive, multi-million dollar refurbishment. The 318-room hotel is located in the centre of Tumon Bay, with direct beach access and a short walk from high-end shopping areas. Following the refurb...

Eclipse Hotels Group Is Improving Operations, Guest Satisfaction Across Its Multi-Branded Enterprise With Quore

Quore | October 15, 2019

With a corporate approach to standardizing operations, this U.K. based hotel management company is increasing visibility of its finance and management processes across all properties to improve staff accountability, boost operational efficiencies and make guests happy FRANKLIN, TENN. – OCTOBER 15, 2019 – Since adopting Quore’s workforce communication and housekeeping/engineering management technologies, operational efficiencies and guest satisfaction is improving at hotels managed by Eclipse Hotels Group. The London-based hotel management company operates Holiday Inn, Holiday Inn Express and easyHotel brands across the United Kingdom...

Hospitality Management Corporation Managing Brand New Springhill Suites® in Springfield, MO

Hospitality Management Corporation (HMC) | October 14, 2019

Dallas, TX – Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is pleased to announce the addition of this 92-Suite SpringHill Suites® in Springfield, Missouri, to their portfolio of managed hotels. HMC continues its ongoing business expansion which is made up of full service, conference center, select service and limited service hotels. HMC is one of the country’s largest third-party privately held hotel management companies, ranked in the top 40 of all third party and owner operated hotel management corporations. The SpringHill Suites® Springfield is a perfect stop when heading to St. Louis, Tulsa or South...

Hospitality Financial Leadership: Chapter One: Envy

David Lund | October 14, 2019

By David Lund The Stow has always been a great hotel. Sitting high on the hill overlooking the river its bones and lines are completely classic. The 505 rooms all have a view of something great. For decades, the hotel had been the home away from home for the elite of the world. Rock stars, heads of state, actors, CEOs, you name it and they came, stayed and came back. Managing the hotel was a dream job. I never thought I would have the opportunity to be the general manager of such a fine lady. We call them ladies because they are gentle and beautiful and just a little complicated. Not that I’m any easier. My name is Oliver and I have b...

Reinventing The Welcome: Finally, Self Check-In Has Been Done Right!

Doug Kennedy | October 10, 2019

By Doug Kennedy For decades now, some hoteliers and many hotel tech providers have been pushing hotel guests to embrace self check-in procedures. I first heard of this concept as a budding young entrepreneur floating my business plan for a hotel industry training company to the top minds in lodging. The year was 1989 and my proposed company name was Check-Inn Training. I remember one industry icon in particular who, upon seeing the name on my binder, said “Bad idea young man.” He proceeded to hand me a copy of an article from what was then called Hotel & Motel Management, in which a headline read “Front Desk Staffs To Be Replaced...

Nordic Choice Hotels Rolls out New Housekeeping Software and Selection of Brand Standard Operations Software Across 130 Hotels

Nordic Choice Hotels | October 10, 2019

The hospitality startup becomes Brand Standard for Nordic Choice Hotels’ four brands, Comfort Hotel®, Quality Hotel ™, Clarion Hotel®, and Clarion Collection. ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, is excited to announce that after a year and a half of successful collaboration, it has expanded its relationship with Nordic Choice Hotels to 130 hotels. Nordic Choice Hotels has also designated ALICE the brand standard operations tool for four Nordic Choice brands- Comfort Hotel®, Quality Hotel ™, Clarion Hotel®, and Clarion Collection. Nordic Choice Hotels is the N...

The Devil Is in the Details: Using Data to Transform Your Hotel

Nikhil Nath | October 8, 2019

By Nikhil Nath, Founder & CEO, Knowcross We all know the saying, “The devil is in the details.” Well, for hotels, those details can often be found in one, ever-important place: data. Data acts as a magnifying glass to all areas of operations and can provide hotels with a better understanding of their day-to-day activities, staff productivity, and of course, guest expectations. Insights from data can optimize hotel performance in many ways, including: Increasing profits and sales; Providing exceptional guest service Boosting service level performance; Using complaints to advance products and services; Driving loyalt...

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