Jonas Chorum Announces Integration With Whistle Guest Messaging Platform
Jonas Chorum | September 22, 2020
Phoenix, Arizona – September 22, 2020 – Jonas Chorum, a suite of streamlined, intuitive, and flexible property management solutions, announces a direct integration with Whistle, the leading hotel and guest messaging platform. With this integration, Jonas Chorum clients will be able to leverage two-way text communication with guests throughout the duration of their stay. “We are delighted to announce this integration with Jonas Chorum, which provides an enhanced and streamlined messaging experience for Chorum clients,” stated Christopher Hovanessian, Co-Founder and CEO of Whistle. “As the importance of mobile communication continu...
The Future of Hotel Call Centers
Travel Outlook Hotel Reservation Call Center Services | September 8, 2020
Why Outsourcing May Be in Your Hotel's Best Interest As hotels slowly reopen in parts of the US, it’s time to question the future role of hotel call centers. In the following interview, we’re speaking with Travel Outlook’s CEO John Smallwood and its Vice President Operations Brett Puffenberger, about the challenge’s hotel-based call centers are facing today and in the coming months and maybe years. Can you talk about the challenges’ hotel-based call centers are facing today? John: A major issue for hotels that are starting to reopen is having enough on-property staff to field incoming calls. A lot of hotels still have employe...
McLaren Technologies Leads Forward-Thinking, Tech-Driven Strategy at the Iconic Byron at Byron
McLaren Technologies | September 2, 2020
Is this Australia’s most luxurious contactless check-in experience? Three reasons why Byron at Byron, a Crystalbrook Collection Resort, will reopen as Australia’s most luxe post-pandemic hotel haven this spring AUSTRALIA, 02 September 2020 – As Australia moves into post-pandemic travel territory, several progressive hotels and resorts are adapting quickly to meet the changing demands of travelers in 2020. One property leading the charge (and change) is the iconic Byron at Byron, set to reopen its doors to the world (well, perhaps just Australia for the short term) as a Crystalbrook Collection Resort on 1 September 2020. Fresh ...
Hotel Operations Have Changed, But the Importance of Communication Has Not
Andrada Paraschiv | September 1, 2020
Conversations become digitalized and streamlined as hotel operators continue to find new ways to communicate with employees while working around COVID-19 By Andrada Paraschiv There is a radical change in the way the hospitality industry is operating compared to the last decade. From shifting guests away from the front desk and favoring mobile check-in to new sanitization regulations that call for constant vigilance, it can be a lot for any organization to process and maintain consistency ― particularly right now as guidelines and state regulations are subject to abrupt changes. The need for communications is increasing tenfold between...
ALICE Creates Free Digital Hotel Operations Checklists for Hoteliers
ALICE | September 1, 2020
New York, NY - ALICE, the hospitality industry’s leading hotel management and operations platform, has just published the Ultimate COVID-19 Hotel Operations Digital Checklist for hoteliers. With more than 15 checklists available, hoteliers can download and start using them immediately. The checklists are fully customizable; hoteliers can add, delete, or edit specific tasks, as well whole checklists. The comprehensive document includes checklists specific to the Housekeeping Department, Maintenance Department, and Guest Services Teams. With many hotels operating with a lean staff and an “all hands-on deck” attitude, the checklists ...
Maestro PMS Offers 24/7 Guest Engagement and Outreach With Integration to Fetch Feedback App
Maestro | September 1, 2020
Leader in hospitality property-management systems teams up with guest-engagement innovator to empower hotel-to-guest and internal staff communication and analytics while disrupting bad reviews MARKHAM, Ontario and TORONTO, Sept. 1, 2020 — To create instant and ongoing communication between hoteliers and travelers, as well as internal staff operations, Maestro PMS, the leader in cloud and on-premise property-management system solutions for independent hotels and luxury resorts, conference centers, vacation rentals, and multi-property groups, has partnered with Fetch to provide a digital hub to enhance guest engagement, communication, an...
What Does a Restaurant Manager Do?
EHL | August 31, 2020
One job, many hats Restaurant Managers ensure restaurants run smoothly and efficiently. They seek to provide customers with pleasant dining experiences that live up to brand standards. Their efforts, which include effectively managing employees, are ultimately geared towards safeguarding the profitability of the restaurant. In effect, an RM embodies general management, administration, customer services, human resources, supply chain & procurement, health and safety, compliance, accounting & marketing – all rolled into one. This is particularly true for those working in smaller establishments, who are in frequent contact with bot...
Improving Hotel ROI – Thinking Out of Box From Design to Operations
Ajay Mehtani | August 31, 2020
By Ajay Mehtani As an industry there is a need to make hotels more viable. The pandemic has taught us to rethink in this direction and develop hotel assets that can drive higher ROI. It can only be done when we look at making changes from Design to Operations. Ideally, we should make changes to the industry status, compliance cost and interest cost, however, as these are policy matters, we cannot do much ourselves. Meanwhile, cost of construction, cost of operations i.e. the largest expenses related to utilities and manpower, are aspects that can be controlled by the hotel investors, brands and operating teams effectively. Below are a f...
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