An Old Soul With a Fresh Twist, Crystalbrook Kingsley Embraces Technology and Sustainability With Solutions From McLaren Technologies
McLaren Technologies Asia Pacific | July 20, 2021
Sophisticated and with a nod to the area’s history, the new hotel is offering a fully contactless and paperless guest experience. Sydney, Australia (July 20, 2021) - A commitment to responsible luxury by Newcastle’s first five-star hotel, Crystalbrook Kingsley, has prompted a partnership with Asia Pacific’s leading hospitality solution specialist, McLaren Technologies. The new hotel was keen to embrace mobile-first guest experience technology and environmental change to enhance, not compromise, the quality of its guest experience. The new hotel, which opened its doors on June 9, worked with McLaren to tailor its approach to techno...
UniFocus Upgrades Employee Engagement Surveys to Deliver Instant and Frequent Insights Into Hotel Performance
UniFocus | July 20, 2021
Innovator of workforce management technology provides hoteliers with real-time and actionable feedback into how to maximize staff retention and engagement. DALLAS, Texas – (July 20, 2021) – UniFocus, the leading provider of workforce management systems, has launched upgrades to employee pulse survey capabilities, providing hoteliers with an invaluable opportunity to connect to and interpret employee engagement. Sidestepping time-consuming processes associated with annual employee surveys, the new staff engagement abilities now made available through UniFocus ensure that hoteliers can continually and accurately gauge their operating env...
Hotel Call Centers and Storytelling
Travel Outlook | July 15, 2021
How Independent Hotel Call Centers are Outshining Many Hotel Brands Using Customer Feedback When you think of call centers, your first thoughts may be of elevator music hold tunes, generic pre-recorded dial-in options, and of course, insincere agents. When it comes to properly trained hotel call centers, that could not be further from the truth. As I’ve written in a previous story, The Return to Genuine Hospitality, call centers and call center agents are valuable tools for hoteliers that have the potential to increase bookings significantly, while freeing up hotel staff to focus on the current guests' experiences. Additionally, p...
Vacation Ownership Management Group SunStream Hotels & Resorts Making a Strong Comeback With Maestro Cloud PMS
Maestro | July 13, 2021
Maestro’s complete property-management system is streamlining operations for seven of SunStream’s Southwest Florida properties, from owner reservation controls to accounting, and adding more with plans to completely digitalize the entire guest journey Markham, Ontario — July 13, 2021 — Although the pandemic has disrupted travel, the vacation rental market is strong. SunStream Hotels & Resorts, operator of eight condo hotels in Southwest Florida, is seeing high occupancy rates with all properties in Fort Myers Beach, Naples, and The Everglades surpassing budget projections and outpacing revenues from prior years. Helpin...
Chatham Bars Moves Into Summer Recovery With Knowcross
Knowcross | July 7, 2021
Chatham Bars Inn opts for the Knowcross platform to manage and streamline their operations so that they can focus on what matters most, the Guests. As the summer kicks off at the Chatham Bars Inn and the Veranda tables are full, with families having lunch and admiring the view of Chatham Harbor, the far dunes and the Atlantic Ocean in the distance. Commercial fishing boats moor next to sailboats, creating an impossibly picturesque view. Just inside the hotel’s front doors, the lobby is a flurry of activity and in the beautifully appointed salon and library, all chairs and tables are occupied with families playing board games and talking....
Controlling Telecommunication Costs
Robert Mandelbaum | July 6, 2021
Although telecommunications costs account for a small percentage of expenses, data during 2015 through 2019 revealed a significant upward trend in telecom-related expenditures. To achieve more efficient hotel operations and survive the changing landscape, hotel owners and operators are finding new ways to control telecommunications expenses. By Robert Mandelbaum & Michael Kane To gain a better understanding of telecommunication expenditures at U.S. hotels, CBRE analyzed the costs of phone and internet service within the Information and Telecommunications Systems Department (IT Department) of nearly 3,000 hotels that participated in ...
Caesars Bluewaters Dubai Enhances Their Operations With Knowcross
Knowcross | July 1, 2021
Knowcross, the world’s leading service quality management platform is excited to announce that Caesars Bluewaters Dubai has activated the Knowcross platform including KNOW Maintenance, Knowcross’ newest solution for hotel engineering. The beautiful 575 room property will be utilizing KNOW Maintenance to streamline all their engineering functions like Preventive Maintenance, Work order management and internal communication. Caesars Bluewaters Dubai is nestled on Bluewaters, Dubai’s most sought-after island oasis. Caesars Bluewaters Dubai is an immersive destination featuring iconic hospitality, world-class dining experiences, awe-in...
Bluestone National Park Resort Partners With Knowcross
Knowcross | June 30, 2021
Unique Welsh Resort Selects Global Service Operations Leader Washington DC, June 2021 – Knowcross, a respected innovator in service optimization solutions for hotels and resorts, is happy to announce that Bluestone National Park Resort has installed its service management software. The resort consists of 344 studios, cottages, and lodges on 500 scenic acres in Pembrokeshire, Wales. “We were looking to enhance the operations of the resort, so we searched for a management software that could integrate with our Opera PMS,” said Eirian Price, Acting IT Implementations Manager. “While many industry colleagues had recommended Knowcros...
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