Top 5 Big Ideas for Your Hotel Revenue Management Strategies
Travel Outlook | October 12, 2021
The Future of Revenue Management Is Now!
Travel Outlook | September 28, 2021
Operations
UniFocus Releases Latest Innovative Features to Level Up Workforce Management
UniFocus | October 14, 2021
Leading workforce management system provider UniFocus announces advanced product updates and enhancements to unparalleled system. DALLAS, TX—October 14, 2021—UniFocus, the leading provider of Workforce Management Systems, today announced the features in its latest release for the platform. The 10.4 release continues the enhancement efforts offered by the version 10 platform, which are focused on giving businesses the tools needed to meet the demands of today’s labor market and make managers’ lives easier. Release highlights include: ShiftGenius, an innovative shift filling and flexible scheduling tool Enhanced a...
Curator Hotel & Resort Collection Partners With UniFocus for Labor Management and Time and Attendance Software
UniFocus | October 14, 2021
Bethesda, Maryland and Dallas, Texas (October 14, 2021) -- Curator Hotel & Resort Collection (“Curator”) and UniFocus announced today a partnership agreement that provides Curator member hotels with access to the industry’s latest capabilities in labor management and time and attendance software to optimize productivity for today’s complex and ever-changing workforces. “In selecting a preferred labor management provider for Curator member hotels, we found that UniFocus has a proven reputation in delivering the exceptional service quality that guests staying at lifestyle, full-service hotels expect,” said Austin Segal, Cura...
Top 5 Big Ideas for Your Hotel Revenue Management Strategies
Travel Outlook | October 12, 2021
How to stimulate revenue in a changing travel landscape As the travel and hospitality world turns the page on a period of uncertainty, we begin a new chapter in the industry centered around recovery, rebuilding, and renewed efforts towards revenue optimization. Last month, revenue professionals came together for the annual Revenue Optimization Conference (ROC), where industry leaders outlined, brainstormed, and planned to implement new revenue management strategies to cope with the ever-changing landscape of the hospitality industry in 2021 and beyond. The Revenue Optimization Conference laid the foundation for revenue professionals to...
SHR’s Maverick CRM, Wave RMS Certified by Infor HMS
SHR | October 5, 2021
SHR’s full suite of revenue-generating products is now sharing data through deep integrations with Infor’s Property Management Solution. HOUSTON – OCTOBER 5, 2021 — SHR announced today that its Maverick CRM and Wave RMS products have completed their certification with the Infor Hospitality Management System (HMS) platform. These applications join SHR’s Windsurfer CRS – which has previously been certified by Infor – as solutions that can now be seamlessly integrated within the Infor HMS environment. A next-generation Cloud-based PMS, Infor HMS is designed to jump-start an organization’s digitalization journey by creating ...
Benchmark Global Hospitality and Pyramid Hotel Group Announce Merger
Benchmark Pyramid | September 30, 2021
BOSTON and THE WOODLANDS, Texas – September 30, 2021 – Two storied hotel and resort management companies have aligned forces, creating one powerhouse organization strategically positioned for the future of the global hospitality industry: Benchmark Pyramid. With a worldwide portfolio of 210 properties and annual operating revenue under management of more than $3 billion, the new company captures the passions and unique strengths of Benchmark Global Hospitality, a celebrated leader in the development and management of independent and lifestyle properties, and Pyramid Hotel Group, with its history of success across branded/franchise and re...
The QHotels Group Announces Rebrand to The QHotels Collection
The QHotels Collection | September 30, 2021
The QHotels Group has announced their rebrand to The QHotels Collection with the unveiling of a new identity. The change echoes the transition of the group’s hotels under one cohesive identity, with creating meaningful connections at the core of the brand’s values. Formerly known as The QHotels Group, the new name for the collection of 21 hotels and resorts across the UK has been influenced by the decision to clarify the collective brand identity under one umbrella. The company has been working tirelessly over the past 18 months to define their positioning in the hospitality industry moving forward. Richard Moore, Group Chief Execu...
The Future of Revenue Management Is Now!
Travel Outlook | September 28, 2021
A world where Revenue Optimization, Marketing, Distribution, and Digital Teams all work under one umbrella for all revenues. Traditionally, hoteliers have operated their businesses with departments working separately towards varying goals. While more reservations and a positive guest experience have always been the end goal in the hospitality industry, for separate departments, that’s where the commonalities ended. In the past, marketing, distribution departments, revenue optimization divisions, and digital teams worked diligently to complete complimentary goals within their department with little thought of working together. To continu...
MGM Resorts to Acquire Operations of The Cosmopolitan in Las Vegas for $1.625B
MGM RESORTS INTERNATIONAL | September 27, 2021
LAS VEGAS, NV – September 27, 2021 – MGM Resorts International today announced that the Company has entered into a definitive agreement with Blackstone to acquire the operations of The Cosmopolitan of Las Vegas (the "property" or "The Cosmopolitan") for cash consideration of $1.625 billion, subject to customary working capital adjustments. The purchase price represents a multiple of approximately eight times adjusted EBITDA, inclusive of expected operational synergies and identified revenue growth opportunities. Following the close of the transaction, MGM Resorts will enter into a 30-year lease agreement, with three 10-year rene...
New Survey Finds Nearly 50% of Hospitality Workers Consider Switching Jobs for Better Workplace Technology
Relay | September 27, 2021
Approximately one in five employees felt unsafe at work because of faulty walkie-talkie radios, and more than 70% of workers have resorted to using personal smartphones on-the-job because of radio malfunctions Raleigh, North Carolina, September 27, 2021 — A new survey examining hospitality employees’ satisfaction with their company’s current walkie-talkie radios has found close to 50% of workers would consider quitting their jobs for better, safer workplace communication technology. The survey, conducted by Relay, the voice-first communications platform for frontline workers, finds that approximately one in three respondents consid...
Agilysys to Showcase Latest InfoGenesis Point of Sale Innovations With IG 12UX at HITEC® Dallas 2021
Agilysys | September 23, 2021
Industry-Leading Provider of POS & Property Management Solutions Offers Exciting Insight Into How Hoteliers Can Adopt Modern Flexible POS Capabilities That Address Demands for Enhanced Convenience Alpharetta, Ga. (September 23, 2021) – Agilysys, Inc., (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, today announced plans to showcase IG 12UX, the latest modern client for its award-winning InfoGenesis POS, at this year’s HITEC® in Dallas, taking place September 27-30. In addition to providing attendees with details on its full range of property...
Visual Matrix Celebrates Hospitality’s Recovery by Showcasing Latest Advances in Hotel PMS Technology at HITEC 2021
Visual Matrix | September 22, 2021
Uplifting hoteliers with the continuation of its “Hospitality ROCKS!” theme, the community-centric PMS provider will demonstrate how hoteliers can utilize innovative developments in property management systems to boost operational efficiency. RICHARDSON, TX – September 22, 2021 - Visual Matrix, an industry-leading hotel property management software providing an all-in-one PMS, today announces its official participation at HITEC 2021, which will take place in Dallas from September 27-30. Set to exhibit the latest advances in cloud-based PMS technology at Booth #4911, Visual Matrix will provide attendees with the opportunity to part...
Onyx CenterSource Develops Payment Platform for Booking.com’s Travel Agency Affiliates
Onyx CenterSource | September 21, 2021
DALLAS (Sept. 21, 2021) — Onyx CenterSource, a leading global provider of B2B payments and business intelligence to the hospitality industry, today announced it will launch a payment platform for travel agencies working as affiliates of Booking.com, one of the world’s largest online travel marketplaces. The new platform, developed in conjunction with Booking.com's existing Amadeus integration, will enable travel agencies to easily and securely receive payments for their revenue share of completed stays booked through the platform. “Onyx is the market leader in payment solutions for both hotels and travel agencies, and we have part...
UniFocus to Showcase How Hoteliers Can Unleash the True Potential of Workforce Management Efficiency at the Lodging Conference
UniFocus | September 20, 2021
Leading innovator of labor and task optimization technology demonstrates the four key pillars required to achieve effective shift coverage and high-quality service while maximizing staff loyalty and hotel revenues. DALLAS, TX — September 20, 2021 — UniFocus, the leading provider of Workforce Management Systems, is honored to announce its participation as an official exhibitor at the upcoming Lodging Conference in Phoenix, Arizona. Taking place September 27-30, this year’s event will see UniFocus provide key insight into how hoteliers can plan, align, execute and validate their labor and task management strategies to achieve the height...
Brand Loyalty Supersedes Channel Loyalty
Travel Outlook | September 14, 2021
Why Hoteliers Should Embrace Loyal Customers, Regardless of What Channel They Use In the hospitality industry today, convenience is everything. Given the events of the last year, there’s no reason for hoteliers to prefer their customers come to them exclusively through their own channels. Instead, hoteliers should accept that customers have their own preferred channels and realize that customers can show brand loyalty without channel loyalty. The reality of travel in 2021 is that travelers have options when it comes to how they book and where they stay. Securing brand loyalty should be prioritized over channel loyalty. After all, if one...
OTA Insight Showcases How Predictive Market Intelligence and Advanced Rate Strategies Are Key to Hotel Recovery at HITEC 2021
OTA Insight | September 14, 2021
Leading provider of data intelligence solutions set to provide attendees with latest insight into how hotels can anticipate fluctuating demand and ensure maximum profitability. London, Denver & Singapore, 14 September. 2021 - OTA Insight, the cloud-based data intelligence platform for the hospitality industry, is honored to announce its participation as an official exhibitor at the upcoming HITEC Dallas tradeshow, taking place September 27-30. Exhibiting its range of advanced market intelligence solutions at booth #1805, OTA Insight will significantly provide attendees with expert guidance over how they can leverage the latest techn...
CoralTree Hospitality, a Wholly Owned Subsidiary of Lowe, Buys Controlling Interest in Magnolia Hotels Brand
CoralTree Hospitality | September 10, 2021
DENVER – September 10, 2021 – Tom Luersen, president of CoralTree Hospitality, today announced that, in partnership with its parent company Lowe, it has acquired a controlling interest in the Magnolia Hotels brand from Denver-based Stout Street Hospitality. CoralTree will manage four of Magnolia’s six properties in Denver, Houston, St. Louis and Omaha while licensing the name to the New Orleans and Dallas properties. The Magnolia brand is known for its award-winning, independent properties that reflect the spirit of each location with curated personal service for both business and leisure travelers. With the addition of the six ...
Adrift Hospitality Streamlines Guest & Staff Experience at 6 Boutique Hotels With StayNTouch Guest-Centric Cloud PMS
StayNTouch | September 1, 2021
Adrift Hospitality, a collection of socially-conscious coastal boutique hotels located in the Pacific Northwest, partners with StayNTouch, a global leader in guest-centric technology and cloud hotel property management systems (PMS) to streamline the guest and staff experince at their 6 independent properties across Washington state and Oregon. Adrift Hospitality was founded in 2004 with the goal of creating a unique and authentic guest experience, while also creating a positive and sustainable impact on their community and planet. Adrift chose StayNTouch’s cloud and mobile PMS for its intuitive interface and extensive functionality, as ...
Travel Outlook Launches ExpressRez®, an Innovative and Affordable Call Center for Inns and B&Bs
Travel Outlook Premium Hotel Call Center | August 26, 2021
SANTA FE, NEW MEXICO (August 26, 2021): Travel Outlook Premium Hotel Call Center (“Travel Outlook”) announces the launch of ExpressRez®, an affordable voice reservations service for inns, bed and breakfasts, and vacation rental management companies. ExpressRez® is a simplified and cost-effective service to enable any small property to optimize voice reservations, enhance customer service, and maximize call conversion. ExpressRez® (US Patent 10,257,358) resulted from Travel Outlook addressing challenges faced by inns and B&Bs that want to use a third-party central reservations service in an original and sophisticated way. The ...
Human Interaction – The Hallmark of a Luxury Travel Experience
Travel Outlook | August 25, 2021
In an Increasingly Digital World, The Importance of Human Interaction Remains High in the Hospitality Industry The last year has changed the way the world operates, and obviously, the travel industry has been impacted significantly. Now that 2020 is behind us, the industry has been reignited, with the demand for travel soaring to new heights. If you’ve flown recently, you would have noticed that airports are once again full of life. All types of travelers are taking to the skies and the road in search of much-needed adventure and relaxation. Travelers embarking on their first trip since 2020 will notice that many aspects have chan...
Meyer Jabara Hotels Opens Development Office in Nashville
Meyer Jabara Hotels | August 24, 2021
Located at Studios at Fountains, the new development hub will further the hotel management and ownership group’s growth in the Southeast; Four new deals already in the pipeline Danbury, Conn. — August 24, 2021 — To capitalize on the expansive development opportunities in the Southeast, Meyer Jabara Hotels recently opened a new office in Murfreesboro, Tenn., located at 1500 Medical Center Parkway in the Studio at Fountains. Led by Vice President of Development Richard Sprecher, the management and ownership group is expecting to get a lot of deals done in this thriving market. Within the first few weeks of opening, four deals have be...
ProfitSword Establishes New Headquarters Following Rapid Market Growth and Increased Demand for Business Intelligence Solutions
ProfitSword, LLC | August 24, 2021
Leading innovator of business intelligence technology for hotels relocates headquarters as part of strategy to spur even greater growth and in order to better serve industry recovery efforts. Alpharetta, GA – August 24, 2021 – ProfitSword, a premier developer of business intelligence and data integration software, is proud to announce the relocation of its corporate headquarters to a spacious new facility in Alpharetta, Georgia. The newly established headquarters follows ProfitSword’s impressive market growth over the last year as more hoteliers leverage the value of enhanced business intelligence functionality in shielding their opera...
The Herald of a Las Vegas Renaissance With Resorts World
Larry and Adam Mogelonsky | August 18, 2021
By Larry and Adam Mogelonsky There are big hotel projects and then there are even bigger projects. Resorts World Las Vegas tops even that threshold. Just imagine a project covering 88 acres, over 3,000 guestrooms, three separate hotel marques (Hilton, Conrad and Crockfords), five pool experiences, a massive spa, 40 restaurants and bars and gaming, with a total investment of over $4.3 billion. And, for good measure, add in constructing this through the COVID pandemic! I was honored that Max Tappeiner, Senior Vice President of Operations at Resorts World Las Vegas, had time for a video call just shortly after opening. It was clear from th...
StayNTouch Expands to Gulf Region, Selected by Riyadh Based Hotel Management Company, IRIS Hotels
StayNTouch | August 18, 2021
IRIS Hotels, one of Saudi Arabia’s premier hotel development and management companies, selected StayNTouch, a global leader in guest-centric technology and mobile hotel property management systems (PMS), to implement their PMS technology at the collection of the boutique hotels in Jizan, Taif, and Riyadh, Saudi Arabia. This partnership marks StayNTouch’s first hotel customer in Saudi Arabia and an expansion into the Gulf region. Founded in 2011, IRIS Hotels is a premier, full-scope hotel management, acquisition and development company headquartered in Riyadh, Saudi Arabia and centered around six major brands 一 IRIS Hotel, IRIS Boutiq...
What is SOP – Standard Operating Procedure?
Franck Louveau | August 12, 2021
By Franck Louveau When you have an idea to start a business, you create a business plan to describe the goals of your company and how you plan to reach them. From your marketing plan and financial information to employees, equipment needed, and planned methods of operations – a solid business plan is a clear roadmap of what your successful business will look like. When it is time for your business to finally open, or in some cases, when it has been in business long enough for a tried-and-true testing of operational procedures, it is then time for you to create a SOP for the business. What is SOP for the Hospitalit...
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