Helping the Hotel Industry’s Staffing Shortage Problems With Bella™, The Virtual Hotel Agent™
Travel Outlook | September 8, 2022
Manchebo Beach Resort Leverages Stayntouch PMS to Heighten Warm, Personalized Service on a Pristine Aruban Island
Stayntouch | September 7, 2022
Operations
Schani Hotels Partners With Stayntouch and Event Temple to Provide a Seamless & Fully Digital Guest Experience
Stayntouch | October 4, 2022
Vienna’s Hotel Schani Wien leverages Stayntouch PMS and Event Temple Sales & Catering Software to streamline hotel operations and event management, all while delivering best in class service Bethesda, MD | October, 4th Austrian hotel company Schani Hotels has partnered with Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, and Event Temple, a cloud-based hotel and venue sales and catering software provider, to power its boutique Vienna property, the Hotel Schani Wien. The 135-room hotel chose Stayntouch as its cloud PMS partner due to its intuitive user interface, ability t...
Travel Outlook Welcomes Senior Sales Executive Judy Cassidy
Travel Outlook the Premier Hotel Call Center | September 29, 2022
SANTA FE, NEW MEXICO (September 2022): Travel Outlook, the Premier Hotel Call Center™ and owner of Annette the Virtual Hotel Agent™ is pleased to announce that hotel industry veteran Judy Cassidy is joining Travel Outlook as Senior Sales Executive. Judy’s extensive experience with hospitality technology will be a perfect fit when presenting Travel Outlook’s hotel services to potential clients. “Judy will be an outstanding addition to our team, as she brings a deep understanding of what hospitality clients would need to be successful and how our tools can be of benefit to them”, said John Smallwood, Travel Outlook’s Preside...
5 Reasons Why Employee Safety Devices Are a Must-Have Budget Item for 2023
John Stachowiak | September 29, 2022
Adding panic buttons does more than check off a requirement on the property to-do list; It has a positive impact on job retention and cultivates staff loyalty By John Stachowiak Hoteliers are knee deep preparing 2023 budgets, but until the hospitality industry is back in full swing, many will be looking for ways to short-cut spending. Employee safety, however, is one area of operations that hotel owners cannot afford to ignore. While local and state municipalities continue to impose legislative requirements for hotel employers to “provide panic buttons to all employees working in guestrooms or bathrooms without other employees pres...
Maestro Showcases Unified, Seamless Guest Booking Journey With All-In-One PMS Solution at Independent Hotel Show London
Maestro | September 28, 2022
Web browser-based cloud and on-premises PMS technology provider will demonstrate full suite of modules and latest innovations including their Mobile Guest Engagement and Mobile Staff Operations Line, a NEW Frontline User Tablet Application, and NEW Integrated Technologies MARKHAM, Ontario, September 28, 2022 — Maestro is heading to London next month to showcase the latest in cloud and on-premises Web browser property-management systems. As an exhibitor at the Independent Hotel Show, to be held October 4 and 5 at Olympia National Hall, Maestro will demonstrate why it is hailed the preferred PMS solution for independent hotels, luxury reso...
Scotland’s Activity-Rich Crieff Hydro Family of Hotels Delivering Exceptional Guest Experiences Via Maestro All-In-One Cloud PMS
Maestro | September 22, 2022
With seven properties centralized on a single database in a private cloud, Crieff Hydro is producing unified guest booking journeys and single guest itineraries, leveraging Maestro’s custom integrations and stellar support; Visit Maestro at the Independent Hotel Show Oct. 4-5, London in Stand 1510 Markham, Ontario, September 22, 2022 — At Crieff Hydro Family of Hotels in Scotland, activities are at the heart of each guest experience. The portfolio spans seven properties across three regions, and features accommodations from 22 to 215 bedrooms. At the 900-acre Crieff Hydro alone, guests have more than 60 activities from which to choose ...
Tribal Casinos Deliver Winning Guest Experiences With Oracle Cloud
Oracle Hospitality | September 21, 2022
Casinos bet on OPERA Cloud, MICROS Simphony, and Nor1 to bridge gaming, dining, and entertainment operations and deliver more connected guest experiences Casinos across the US are adopting Oracle Cloud for Casinos to help simplify operations, boost revenue, and enrich guest experiences. With these technologies, casinos can enhance property management, financial management, and restaurant operations to better understand and service guests anywhere they are on the property. “Consumers are increasingly demanding digital-first experiences and casino operators are looking to technology to deliver on these new expectations, drive repeat cus...
Highgate Partners With Transcendent by Actabl as Preferred Provider of Hotel Asset Management Solutions
Actabl | September 20, 2022
Leading real estate investment and hospitality management company teams up with industry’s only integrated operations technology platform to optimize asset management and consolidate systems across its global portfolio. Tampa, FL — September 20, 2022 — Actabl, the industry’s first and only integrated hotel operations, business intelligence and labor management solution platform, today announced that it has been selected by Highgate as the preferred provider of asset management solutions to its global portfolio of properties, which includes over 530 properties comprising over 87,500 owned and/or managed hotel rooms across the United...
Aimbridge Hospitality Continues Momentum for Strong 2022 Supported by Continued Investments in Talent and Commitment to Operational Excellence
Aimbridge Hospitality | September 19, 2022
Recent milestones include the formal announcement of six operating divisions and the addition of industry leaders to its talent roster PLANO, Texas, Sept. 19, 2022 — Aimbridge Hospitality, a leading global hospitality company, is building toward 2023 and beyond with an emphasis on acquiring talented industry veterans, expanding its robust portfolio, and evolving its operational approach to bolster its plans for global growth and continued industry-leading innovation. Aimbridge applies its demonstrated operational expertise and efficiencies across its portfolio through a combination of collaborative tools and people-powered engagement. The...
UrVenue Accelerates PMS Connectivity With Hapi Integrations Platform
Hapi | September 15, 2022
The innovative Property Experiences Management System (PXMS), which helps hotels manage and monetize non-room inventory, needed quick access to PMS data with smaller integration costs. LAS VEGAS and MIAMI, September 15, 2022 – Hapi, the hospitality industry’s leading platform for fast and cost-effective connectivity between technology systems, has announced an integration with UrVenue, a unique non-room inventory booking engine and operations platform for hotels. Through the integration, UrVenue can push and pull data from the industry’s leading Property Management Systems by writing to a single Hapi API. As more consumers look to...
Helping the Hotel Industry’s Staffing Shortage Problems With Bella™, The Virtual Hotel Agent™
Travel Outlook | September 8, 2022
Over the last decade, labor costs have risen sharply. In 2022, labor shortages are plaguing businesses across the world, and the hospitality industry is no exception. Demand for workers has never been higher, yet universal labor shortages persist, causing problems for hotels, despite the sharp rise in travel. Two-plus years removed from the pandemic, and travel has come back in a big way. Hotels everywhere had a record-breaking summer of travel, but they did so with reduced capacity thanks to ongoing labor shortages. With rising wages and the supply of workers still at historically low levels, hotels are struggling to stay afloat during...
Cost-Efficient Hotel Operations Doesn’t Necessarily Mean Cost Cutting
Larry and Adam Mogelonsky | September 7, 2022
By Larry and Adam Mogelonsky It’s natural during any market correction for owners and operators to want to redline budgets as a way of preserving the bottom line. But in this analysis, what we hope to convey is that abject parsimony and cutting costs across the board can often backfire due to the interconnected nature of hotel operations, resulting in a diminished topline which then stifled the bottom line. Our analysis led us to interview Andrew Carey, CEO of Newport Hospitality Group (NHG), a management company with a portfolio of select and full-service hotels across the Eastern Seaboard, who started off with some bold, concise wor...
Manchebo Beach Resort Leverages Stayntouch PMS to Heighten Warm, Personalized Service on a Pristine Aruban Island
Stayntouch | September 7, 2022
Manchebo Beach chose Stayntouch PMS to empower staff to seamlessly deliver high-touch service Bethesda, MD | September 7, 2022 – Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technologies, has partnered with Manchebo Beach Resort, an intimate luxury boutique resort located in the heart of Aruba, to deliver their intuitive and guest-centric mobile PMS. Located on Aruba’s pristine and secluded Eagle Island, Manchebo Beach Resort & Spa has served as the gold standard for Caribbean hospitality for over five decades. Unlike some of the more mainstream Aruba resorts, Manchebo Beach focu...
Carver Expands Services Bringing H2B Candidates to Orlando Market
Carver Companies | September 6, 2022
ATLANTA, GA – September 6, 2022 –The Carver Companies, the hospitality Task Force and Executive Search powerhouse has entered into an agreement with Ironsure Properties, making 100 H2B Visa Candidates available in the Orlando, FL market. In making the announcement, Carver Chief Development Officer Charlene Carter comments “Since our founding in 2013, Carver has continued to be on the cutting edge; providing Task Force, Task to Perm and Executive Search to the hospitality marketplace. This addition is designed to support the hospitality workforce where they are hurting most – the heart of the house .” The first round of H2B can...
Hilton Named ‘Asia’s Top Hospitality Company to Work For’ for Sixth Consecutive Year
Hilton | August 31, 2022
SINGAPORE – Hilton (NYSE: HLT), the fastest-growing hospitality company in Asia Pacific, has been named the top hospitality company to work for in Great Place to Work®’s “Best Workplaces in Asia™” list for the sixth year running – and third in the top 100 companies across all industries in the multinational category. The win comes off the back of a number of individual country accolades awarded to Hilton this year, including rankings amongst the Best Workplaces in Australia, Greater China, the Philippines, and Sri Lanka as well as certifications as a Great Place To Work® in six countries including Fiji, Malaysia, M...
How to Maximize Performance and Delight Guests Across Your Hotel Group
Stayntouch | August 30, 2022
By Nicole Dehler How mobile, multi-property technology can streamline chain operations, amplify revenue, increase scalability and enhance the guest experience. Independent, multi-property boutique chains have grown tremendously in the past few years, as travelers seek out unique, immersive stay experiences. These growing brands offer travelers the best of both worlds, delivering a distinct brand image and unique service philosophy of an independent property, coupled with the consistency and professionalism associated with larger chains. But as a chain grows in size, or as a brand makes the leap from single to multi-property ownership...
Maestro Cloud PMS Solves Card-Not-Present Concerns With b4checkin’s TransForm Integration Thereby Streamlining Payment Processing for Hotel Stay...
Maestro | August 30, 2022
b4checkin’s secure online payment platform, TransForm, has a direct connection to Maestro PMS ensuring all payment data automatically posts securely offering a level of protection to eradicate chargebacks Markham, Ontario, August 30, 2022 — Today Maestro PMS is making paying for hotel stays easier than ever before thanks to the recent integration with b4checkin Ltd.’s online payment platform, TransForm. The joint solution will help hotels fight chargebacks and fraud by ensuring that no one – aside from the cardholder – can see a person’s full credit card information. By automatically passing encrypted credit-card data from Tr...
Travel Outlook the Premier Hotel Call Center™ Expands Agent Sales Training
Travel Outlook The Premier Hotel Call Center™ | August 24, 2022
SANTA FE, NEW MEXICO (August 2022): Travel Outlook, the Hotel Call Center as a Hotel Profit Center™, announces an expansion of the hotel sales training of its reservations specialists provided by the Kennedy Training Network (KTN). “We have always used the KTN training resources during our new hire and ongoing education,” said John Smallwood, President of Travel Outlook, “But these recent enhancements by KTN take us to an entirely new level of excellence, in both sales and guest hospitality.” “This summer, we committed to having all new reservations sales specialists participate in KTN’s online, self-study ve...
Sage Hospitality Group Selects Stayntouch PMS and Guest Kiosk for Catbird and Other Independent & Lifestyle Properties
Stayntouch | August 23, 2022
Leading hotel management, development and ownership group embraces Stayntouch as a preferred PMS vendor to streamline operations and deliver unique guest experience for innovative independent properties Bethesda, MD | August, 23rd Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, today announced an expansion of its partnership with Sage Hospitality Group, a premier hotel management, development and ownership group that manages more than 55 hotels across 19 states, with a focus on independent and lifestyle properties. Sage Hospitality has selected Stayntouch PMS and Stayntouch Kiosk t...
BWH Hotel Group® Makes Oracle OPERA Cloud Available to All Hotels
Oracle Hospitality | August 17, 2022
With new central reservation system integration, Best Western® Hotels & Resorts and SureStay Hotel Group® brands can use Oracle Hospitality’s cloud-based PMS to improve hotel operations and guest service BWH Hotel Group, one of the world’s largest hotel companies, is the first to integrate its central reservation system (CRS) with Oracle Hospitality OPERA Cloud property management system (PMS) through the Oracle Hospitality Integration Platform. This makes it easy for any hotel within the BWH Hotel Group portfolio – including Best Western Hotels & Resorts and SureStay Hotel Group properties - to adopt OPERA Cloud to simp...
KSL Resorts Maintains Growth Trajectory With UniFocus Serving as Brand Standard for Labor Management and Intelligent Staff Scheduling Technology
UniFocus | August 17, 2022
Hotel & resort management company leverages UniFocus relationship to empower newly acquired properties with smart tools proven to ensure staff alignment with service needs. DALLAS, TX—August 17, 2022—UniFocus, the leading provider of Workforce Management Systems, today announced an ongoing expansion as the official provider of intelligent, fully-automated labor management and time and attendance platforms for KSL Resorts. A full-service hospitality company that manages world-class destination resorts, hotels and high adventure experiences across the country, KSL Resorts utilizes UniFocus technology as a brand standard for new prop...
Leading Hotels of the World Selects ALICE by Actabl as an Exclusive Provider of Guest Services, Housekeeping and Service Delivery Solutions
ALICE by Actabl | August 16, 2022
Independent luxury hotel collection to leverage advanced capabilities of award-winning hotel operations and management platform to maximize guest satisfaction and operational efficiency Tampa, FL — August 16, 2022 — Actabl, the industry’s first and only integrated hotel operations, business intelligence and labor management solution, today announced that its ALICE by Actabl platform has been selected by The Leading Hotels of the World (LHW) as one of its exclusive vendors providing housekeeping, guest services, and service delivery technology solutions to the LHW portfolio worldwide. A prestigious global hospitality organization c...
Hotel Groups Benefit From Streamlined Multi-Property Management With Stayntouch PMS’ Enhanced Chain Functionality
Stayntouch | August 16, 2022
Enhanced functionality allows hotel groups to seamlessly manage properties and interact with guests at the chain level, helping brands to more easily maximize revenue and guest satisfaction BETHESDA, Md. — Aug. 16, 2022 — Stayntouch, a global leader in guest-centric cloud hotel property management systems (PMS) and contactless technology, today announced that its enhanced Stayntouch PMS Chain Functionality, Chain-Dashboard and Availability Screen have successfully completed their pilot program and are now fully deployed across several hotel groups; including Pacifica Hotels, the largest operator of boutique hotels on the Pacific Coast,...
Sunseeker, Florida’s Newest Waterfront Resort to Open in 2023 With Maestro PMS
Maestro | August 16, 2022
Sunseeker, a wholly owned subsidiary of Allegiant Travel Co., says the Maestro all-in-one property-management system will enable it to stand out operationally as ‘one of the best hotels in the nation’ Markham, Ontario, August 16, 2022 — When the Sunseeker Resort Charlotte Harbor opens in 2023, Maestro PMS will be there to manage all needs of its guests from booking to check-out and beyond. The 785-room resort (including 189 Signature Sunsuites™) will occupy more than 22 waterfront acres adjacent to the Peace River on Florida’s Gulf Coast. As the preferred browser-based cloud and on-premises property-management system for indepen...
Cloudbeds Publishes ‘Big Book of OTAs,’ Unveils Top Performing Distribution Channels and Strategic Guide to Driving Growth
Cloudbeds | August 11, 2022
Award-winning hospitality tech company releases comprehensive directory of 75+ top revenue-generating online travel agencies (OTAs), plus a recipe for building the ideal channel mix (SAN DIEGO) — Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, revealed data on top performing distribution channels in a free guide released today titled, “The Big Book of OTAs: A Hotelier’s Guide to Top Distribution Channels.” Among the key findings, Cloudbeds found that lodging businesses connected to at least six distribution channels saw an average revenue increas...
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