Operations

/Operations

Operations

Margaritaville Resorts & Hotels Standardizes Operations With Infor

Infor | June 17, 2019

Infor Hospitality Management Solution Awarded Brand Standard Status  for New Lifestyle Hotel Brand NEW YORK – June 17, 2019 – Infor, a leading provider of industry-specific cloud applications, today announced that Compass Properties and Margaritaville Hotels & Resorts have selected Infor Hospitality Management Solution (HMS) for their property management system (PMS). Margaritaville, which has been rapidly expanding throughout the United States and the Caribbean, has launched a new lifestyle, select-service hotel brand, Compass by Margaritaville Hotels & Resorts, and Margaritaville Island Reserve by Karisma, which will offer a...

SIXTY Hotels Seeing Success With New Mobile Shift Schedules From Beekeeper

SIXTY Hotels | June 17, 2019

Luxury boutique hotel brand says accessing ‘Shift Schedules’ is easy via mobile app; Visit Beekeeper at HITEC Minneapolis in Booth 919 Minneapolis, Minn. – June 17, 2018 – Beekeeper is pleased to announce that SIXTY Hotels, a collective of luxury lodgings in New York, Los Angeles, and coming soon Miami, is using its new Shift Schedules mobile capability. Shift Schedules is enabling every SIXTY Hotel associate to check the most up-to-date work schedules personalized to them and delivered straight to their pocket via Beekeeper. Shift Schedules will be on display at HITEC Minneapolis in Beekeeper Booth 919, June 17 through 20 at the M...

Crescent Hotels & Resorts Adds Embassy Suites by Hilton Chicago North Shore Deerfield

Crescent Hotels & Resorts | June 12, 2019

Chicago, IL (June 12, 2019) – The Embassy Suites by Hilton Chicago North Shore Deerfield is now being managed by Crescent Hotels & Resorts. Crescent Hotels & Resorts is an award winning, nationally recognized operator of major hotels, resorts and conference centers throughout the United States, Canada & Caribbean. The 237 all-suite hotel recently completed a multi-million-dollar all-suite renovation project in April 2019. The hotel offers home-like amenities in its two-room suites including two 49 inch flat-screen TVs and a wet bar area with a refrigerator, microwave and coffeemaker. The property is located in a suburban s...

BC Lynd Hospitality Using Quore Across Its Portfolio, Including at the New Harlingen Convention Center

Quore | June 11, 2019

Successfully raising the customer-service and departmental-service scores at six Marriott-branded hotels, the hotel management company taps Quore for even more projects Franklin, Tenn. – June 11, 2019 – When B.C. Lynd Hospitality opened the doors to the new Harlingen (Texas) Convention Center this month, the Quore workforce communication platform was there ensuring that all spaces looked their best, equipment functioned properly, and communication between facility staff, event planners and visitors was seamless. Based on the company’s successful track record with Quore’s housekeeping, work order automation, preventative maintenance...

CoralTree Hospitality Group Adds Claridge House in Chicago to Its Growing List of Properties

CoralTree Hospitality Group | June 3, 2019

New Management Company Adds Fourth Hotel Denver, Colo. – June 3, 2019 – Tom Luersen, president of CoralTree Hospitality Group, today announced that the company has been selected by Interwest Capital to manage the 165-room Claridge House hotel in Chicago. This is the fourth hotel that CoralTree has added to its growing collection of properties since its inception in early 2019 and its second in the Chicago area. The company already announced new management contracts in San Diego, Golden, Colo. and Steamboat Springs, Colo. "The intimate neighborhood feel of Claridge House is a big draw for guests interested in a charming hote...

White Lodging Appoints David Meisner as General Manager for New Austin Marriott Downtown

White Lodging | May 30, 2019

AUSTIN, TEXAS (May 31, 2019) – White Lodging is excited to introduce David Meisner as the general manager for the Austin Marriott Downtown, which is slated to open its doors in summer 2020. David is currently the general manager of White Lodging's Aloft and Element hotels in downtown Austin and will begin his new role in August 2019. "During his time at Austin's Aloft and Element hotels, Meisner created a new model for the successful opening and operation of a dual hotel and restaurant operation," said Tim Sullivan, regional vice president at White Lodging. "Under his leadership, the hotels continue to set new performance milestones. We'...

Beekeeper Joins Panel of Experts at NYU to Discuss Operations and the Guest Experience

Beekeeper | May 30, 2019

Operations Workshop XIV to investigate how improving the employee experience can lay the foundation for delivering an exceptional guest experience San Francisco, May 30, 2019 — Next week during the 41st Annual NYU International Hospitality Industry Investment Conference, a group of industry experts will discuss "Investing in the Guest Experience." Operations Workshop XIV, to be held on Monday, June 3rd at 4:00 p.m. in the Booth/Edison Room of the New York Marriott Marquis (fifth floor), will take a 360-degree view of the customer. Moderated by Jennie Blumenthal, Principle of PwC, Hospitality and Travel, panelists will discuss how ...

The Top 5 Things You Need to Know Now in Hotel Digital Marketing: May Edition

HEBS Digital | May 30, 2019

By Margaret Mastrogiacomo This month, the latest digital innovations include Facebook Automated Ads to streamline ad setup, new Google display opportunities announced at Google Marketing Live, and custom graphics and illustrations making a statement in website design. From SEO to design, find out the top five things you need to know now in hotel digital marketing. 1. SEO: Accessibility should become a bigger priority on search engines. With nearly 1.3 billion people living with some sort of vision impairment, accessibility across channels grows in importance to hotel brands. While there's no magic way for search engines to make your im...

As Restaurants Evolve, The Core Experience Remains

Larry Mogelonsky | May 29, 2019

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Up until the hospitality industry started to change over half a century ago, everyone was accustomed to believing that a city's best restaurant would be found at a luxury hotel downtown. Such a property's premier restaurant would often serve as a perennial draw for both out-of-towners as well as locals, with reservations coveted and those seated immediately bestowing status upon their patrons. For today's more spontaneous, less formal, less pretentious, more parsimonious and Google-Yelp-TripAdvisor-driven culture, dining out is as popular as ever but we've blunted the experience in ...

Radisson Hotel Group Partners With Atlantica Hotels for Two New-Build Radisson Hotels in Brazil

May 29, 2019

Minneapolis - May 29, 2019 - Radisson Hotel Group announced the signings of two new-build Radisson hotels in Brazil in partnership with Atlantica Hotels. The hotels span the country from the Pinheiros District in São Paulo to the northeastern coast in the Flecheiras Village. Each hotel will feature the new Radisson design, which includes a comfortable natural look and feel that encourages a balanced environment. Radisson hotels provide opportunities to create experiences that center around social spaces, food and drink, guest rooms, meetings and wellness through the brands signature amenities. Radisson Hotel São Paulo Pinh...

Dream Hotel Group Appoints Jeff Lee to Vice President, Food and Beverage

Dream Hotel Group | May 29, 2019

NEW YORK, NY (May 29, 2019) – Renowned hotel brand and management company, Dream Hotel Group is pleased to announce the promotion of Jeff Lee to Vice President, Food & Beverage. As Vice President, Jeff joins the group's other Vice Presidents of Food & Beverage with co-responsibility for the overall direction of food and beverage programming for the company and its brands: Dream Hotels, Time Hotels, The Chatwal and Unscripted Hotels. "Jeff has consistently delivered operational success and raised the bar to the highest standard for Dream Hotel Group in the past two years," said Dream Hotel Group CEO Jay Stein. "He is a valu...

Paramount Hotel Group Expands Management Portfolio With Addition of Four Hotels in Florida, Louisiana and Texas

Paramount Hotel Group | May 28, 2019

Fairfield, New Jersey, May 28, 2019 – Paramount Hotel Group, a full-service third-party hotel management company, announced today that it has added four properties to the growing portfolio of hotels that it has under management. They are the SpringHill Suites in Tampa, Florida, the Springhill Suites Houston Rosenberg, the Fairfield Inn & Suites Houston – Conroe, and the New Orleans Marriott Metairie in Metairie, Louisiana. Ethan Kramer, President of Paramount Hotel Group, made the announcement. 127-room Springhill Suites Tampa North/I-75 Tampa Palms: Renovated in November 2017, this SpringHill Suites features 127 rooms...

Hotel Equities Promotes Drew Salapka to SVP of Operations and Cesar Wurm to SVP of Sales & Revenue Generation

Hotel Equities | May 28, 2019

ATLANTA, GA - May 28, 2019 – Today, hotel owner, operator and development firm, Hotel Equities (HE), announced they recently promoted Drew Salapka to senior vice president of operations and Cesar Wurm to senior vice president of sales and revenue generation. In his new role, Drew will lead the firm's growing portfolio of owned/managed hotels. Cesar will lead HE's companywide strategic sales and revenue generation efforts. Both Drew and Cesar will work closely with HE's executive team to drive performance and accountability. Both leaders report to Bryan DeCort, Hotel Equities' EVP. The announcement signifies the company's continued commitmen...

Hyatt Enters Agreement With Sun Hung Kai Properties Limited for 665-Room Hyatt Centric Victoria Harbour Hong Kong

Hyatt Centric | May 28, 2019

CHICAGO (May 28, 2019) – Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into an agreement with an affiliate of Sun Hung Kai Properties Limited to rebrand the 665-room Hotel VIC on the Harbour to Hyatt Centric Victoria Harbour Hong Kong by the third quarter of 2019. This will be the first Hyatt Centric hotel in the Greater China region, joining the brand's inaugural property in Asia, Hyatt Centric Ginza Tokyo which opened in 2018. Tailored for socially connected guests seeking shareable moments, the hotel's social areas and food and beverage concepts were designed by Hong Kong-based architect ...

Sheraton Hotels & Resorts Unveils Sheraton Grand Tbilisi Metechi Palace Following Full-Scale Renovation

Sheraton Hotels & Resorts | May 28, 2019

Sheraton Hotels & Resorts, Marriott International's most global brand, has unveiled the transformation of the iconic Sheraton Grand Tbilisi Metechi Palace following a full-scale renovation. Carrying the Sheraton Grand designation, the property truly delivers on the heritage and sophisticated design that characterises these hotels. "Following a stunning transformation of this iconic property, we are very proud to welcome the Sheraton Grand Tbilisi Metechi Palace into this distinguished set of hotels," said John Licence, Vice President Premium and Select Brands Europe at Marriott International. "The designation of the Sheraton Grand stat...

Hyatt Launches New Lifestyle Division Following Its Fall 2018 Acquisition of Two Roads Hospitality Brands

Hyatt Hotels Corporation | May 23, 2019

CHICAGO (May 23, 2019) – Hyatt Hotels Corporation (NYSE: H) announced the organization of a new, dedicated lifestyle division, which brings together Hyatt's and former Two Roads Hospitality's lifestyle brands, including Andaz, Alila, Hyatt Centric, Joie de Vivre Hotels, Thompson Hotels and tommie. Announced as global head of lifestyle operations, Frederic Flageat-Simon, former CEO of Two Roads Hospitality Asia, is responsible for developing the global operations strategy for Hyatt's new lifestyle division, working in partnership with the Global Commercial Services organization to drive enhanced operational and financial performanc...

Choice Hotels Signs With Hospitality Funding and TQP Capital Partners to Redevelop Historic YMCA in Downtown Burlington as Cambria Hotel

Cambria Hotels | May 22, 2019

ROCKVILLE, Md., May 22, 2019 -- Cambria Hotels will be expanding to Vermont, following Choice Hotels International, Inc.'s (NYSE: CHH) agreement with Hospitality Funding Inc. and TQP Capital Partners to develop a 142-room hotel, slated to open in 2021. Located at 266 College St., the new Cambria hotel in Burlington will preserve the historic façade of the existing structure, which was built in 1934 and formerly housed the Greater Burlington YMCA. Located on one of Burlington's busiest thoroughfares, the hotel is a few blocks from the University of Vermont (UVM) and the UVM Medical Center—the state's largest univ...

A Sense of Place, Welcome and Hospitality

Larry Mogelonsky | May 22, 2019

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) I recall the last time I stayed at what would categorically be a cookie-cutter hotel. Performing my typical inspection as a casually walked the halls and entered my guestroom, nothing seemed out of place, yet something was still missing. The hotel in question proudly touted its recent renovation for which I can confirm this fact given the scent of fresh paint, glue, wood and new upholstery. The doorman performed in strict accordance with his title while the receptionist at the front desk was upbeat while still remaining matter-of-fact. Arriving after the dinner hour, the corridors w...

With Over a Decade Exhibiting at HITEC, InvoTech is Excited to Return to Minneapolis This Year With New Technology and System Features

InvoTech Systems, Inc. | May 22, 2019

InvoTech Systems Adopts New Android Wireless UHF-RFID Handheld Data Terminal for Linen, Laundry and Uniforms LOS ANGELES – May 22, 2019 – InvoTech Systems Inc. announced participating at the HITEC Show in Minneapolis and the recent implementation of its new wireless UHF-RFID handheld reader with integrated InvoTech software Interface for portable use. The new handheld is used to streamline all laundry, linen and uniform processes providing fast and accurate inventory scanning for small, medium and large operations. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integra...

BENCHMARK® Basking Ridge Named One of The Best Places to Work in New Jersey by NJBIZ

May 21, 2019

Honor Comes During Conference Center's First Full Year of Operation Basking Ridge, NJ, May 2019 … BENCHMARK® Basking Ridge, a full-service Executive Learning and Development Center, has been named one of the "Best Places to Work in New Jersey" by the state's noted business paper, NJBIZ. The prestigious award program recognizes and honors the state's top employers who show a dedication to their employees' professional growth and quality of life. Managed by BENCHMARK®, a global hospitality company, the Basking Ridge property is part of the Benchmark Conference Centers brand. Benchmark Basking Ridge ranked # 7 on the list of...

Hyatt Signs With Realtejo – Hotelaria e Turismo to Develop Hyatt Regency Lisbon in Portugal

Hyatt Regency | May 20, 2019

CHICAGO-- 20 May 2019 -- Hyatt Hotels Corporation (NYSE:H) announced today that a Hyatt affiliate has entered into a franchise and related agreements with Realtejo – Hotelaria e Turismo, S.A., owned subsidiary of United Investments Portugal and Fibeira, to develop the first Hyatt branded hotel in Portugal: Hyatt Regency Lisbon. Expected to open in late 2020, the hotel will feature 200 hotel rooms and apartments and will be located between Rua Guerra Junqueiro and Avenida da Índia, a stunning waterfront location facing Tejo River. The foray into Lisbon, Portugal's coastal capital city, is an important milestone for Hyatt, si...

Host Hotels & Resorts Plans June Unveiling of Multi-Million Renovation of The Whitley, a Luxury Collection Hotel in Atlanta

The Whitley | May 20, 2019

ATLANTA – May 20, 2019 – All eyes will be set on Atlanta this June as The Whitley, a Luxury Collection Hotel, Atlanta Buckhead, owned by Host Hotels & Resorts, officially unveils its multi-million-dollar transformation to reclaim the hotel's standing amongst the most luxurious hotels in the country. The Whitley's renovation includes a redesign of all 507 rooms (including 56 spacious suites) and a remodeled reception and lobby area that reflects a traditional Southern front porch. In addition, a 5,000-square-foot Legacy Ballroom has been recently added with space for 300 guests, Trade Root Restaurant and Lounge has been renovated and i...

Sage Hospitality Appoints Joseph Steiskal Dual General Manager for Boulder’s Embassy Suites by Hilton & Hilton Garden Inn

May 20, 2019

Boulder, Colo. (May 20, 2019) – Sage Hospitality is pleased to announce that Joseph Steiskal is now serving as the Dual General Manager overseeing Boulder's Embassy Suites by Hilton and Hilton Garden Inn. Opened in November 2017, the hotels feature two five-story buildings offering a combined 376 guest rooms, along with 8,435 total square feet of meeting and event space, two state-of-the-art fitness centers, shared courtyards, two restaurants and a rooftop heated pool. With over 20 years of hospitality experience, Steiskal has held a variety of leadership positions in Illinois, Ohio, Kentucky and Colorado with Marriott International a...

Hyatt Recognizes Excellence Among Owners and Developers and Exceptional Hotel Performance With 2019 Awards

Hyatt Hotels Corporation | May 17, 2019

CHICAGO (May 17, 2019) – Hyatt Hotels Corporation (NYSE: H) recently celebrated excellence among owners and developers at Hyatt's Americas owners conference in Nassau, Bahamas at Grand Hyatt Baha Mar. Hyatt's leadership team presented awards to 11 companies and introduced a new recognition in the program, the Purpose and Care award. "At Hyatt, we are focused on thoughtful growth, driven by where our guests and customers want to be, and our longstanding relationships with industry-leading owners and developers enable us to achieve that vision together," said Jim Chu, global head of development and owner relations, Hyatt. "With 63 hotel op...

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