Operations
SpaSoft Announces Integration With PXP Financial
Springer-Miller Systems | September 12, 2019
Toronto, Canada — September 12th, 2019 — SpaSoft, an industry leading, all-in-one spa management solution is excited to announce their integration with PXP Financial, an omni-channel, international payments provider. The integration allows for payments to be processed directly through PXP Financial’s ANYpay POS solution within SpaSoft, and PXP Financial’s ANYpay Gateway for SpaSoft’s Online Booking Platform, which provides SpaSoft clients with a safe and secure method to process payments. Leveraging point-to-point encryption (P2PE) and tokenization, all transactions will be fully secure, with sensitive data protected at all times...
PSD2 IN REAL LIFE: How The New Payment Service Directive Works for Hotels and Online Bookings
Shlomit Kugler | CEO, MyCheck | September 12, 2019
By Shlomit Kugler PSD2 IS OLD NEWS By now, you've likely heard about the new credit card payment service directive and its potential repercussions in our industry. What you may not know, however, is that PSD2 is nothing new in fact, it was first implemented back in 2015, even though not all its parts were enacted simultaneously. Strong Customer Authentication, particularly, was meant to come into force only on September 14th, 2019, four years after the approval of the directive. So, you'd imagine the industry to be ready, wouldn't you? Well, not quite... KNOWLEDGE, POSSESSION, AND INHERENCE So, what is PSD2? At its core, it is merely an ...
Quore Surpasses 4,000 Hotel Customers
Quore | September 11, 2019
The hotel workforce communication platform is being used by hotels across 30 countries Franklin, Tenn. – Sept. 11, 2019 – Quore is pleased to announce that today more than 4,000 hotels are successfully using its hotel operations platform, furthering its position as a market leader. At its inception in 2012, Quore was the product of a single engineer at a local hotel property trying to solve the frustrations and miscommunications that he encountered while doing his job. Then, Quore surpassed its three-to-five-year plan within the first three months of business and now, with over 4,000 hotels, Quore has more than tripled initial pro...
Hotel Commonwealth Hits a Home Run With New Partnership
ALICE | September 10, 2019
Hotel Commonwealth, the official hotel of the Boston Red Sox and, appropriately, one of Boston’s most beloved hotels, has chosen ALICE to optimize cross-department task management and communication. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Prior to using ALICE, Hotel Commonwealth used a combination of GoConcierge concierge software and radios for all staff communication and amenity fulfillment. For staff, dependency on radios as their main form of communication could be inconvenient; for instance, if a ce...
SpaSoft Announces Streamlined Approach to Implementation Process
Springer-Miller Systems | September 10, 2019
Toronto, Canada — September 10th, 2019 — SpaSoft, an industry leading, all-in-one spa management solution, announces that they have made significant improvements and enhancements to streamline their implementation process. With their newly enhanced approach, SpaSoft has been able to reduce their training time by about 33% on average. By investing in services prior to the training commencing, SpaSoft implementation consultants are able to focus on teaching the spa how to effectively operate the software, rather than performing time consuming setup processes. In turn, a more seamless approach to training spa personnel has been establishe...
RoomKeyPMS Launches Hotel Payment Processing Solution
RoomKeyPMS | September 5, 2019
SEPTEMBER 5, 2019 – Vancouver, BC – RoomKeyPMS announces the launch of its new product, RoomKeyPMS Payments, a simplified PMS payment processing solution engineered for hotels. This product is a perfect solution for any hotels looking to take the complexity out of payment processing, speed up reconciliations or increase payment security and compliance, all integrated within the RoomKeyPMS platform. Tim Major, Executive Vice President of RoomKeyPMS, comments “The ability for hotels to efficiently manage payments and transactions is critical. Our customers’ feedback was consistent: hotel-specific needs were not being adequately me...
First Hospitality Adds Homewood Suites by Hilton Orland Park to Management Portfolio
First Hospitality | September 4, 2019
(CHICAGO, IL; September 4, 2019)—First Hospitality, a premier hospitality management and development company based in Chicago, assumes management of Homewood Suites by Hilton Orland Park (16245 S. LaGrange Rd., Orland Park, IL). The property features 81 suites with extended stay rate options, an indoor pool, fitness and business centers, meeting rooms, pet-friendly rooms, and complimentary parking, wifi, breakfast, and evening social hours. “This is our first hotel in the lively Orland Park neighborhood,” says David Duncan, president of First Hospitality. “We look forward to managing this property that is sure to offer the utmost c...
The Key to More Productive Staff? Technology That Was Built for Them in Mind
Karen O'Neill | September 3, 2019
By Karen O'Neill, President-Americas at Knowcross In the world of hospitality, hoteliers are faced with the dual responsibility of providing for their guests while also ensuring their staff has all the tools required to deliver an exceptional guest stay. As the need for innovation continues to evolve in order to enhance guest experience, the staff experience should also find itself on a similar, transformative path. To successfully adapt to the constantly evolving hotel landscape and meet guest demands, hoteliers must leverage effective service quality and optimization technology. However, while vetting prospective platforms, it’s imp...
Teneo Hospitality Group Adds 50 Luxury European Hotels in 20 Major Destinations to Its Portfolio
Teneo Hospitality Group | August 28, 2019
Eden Prairie (Minneapolis), MN, August 2019 … In a sweeping expansion into 20 European destinations, Teneo Hospitality Group, the premier Global Group Sales Organization, has added 50 luxury hotels and resorts to its international portfolio. The new additions include independent properties, small luxury brands, and premium brands under the Radisson and Accor flags, including Radisson Blu, Radisson Blu Edwardian and Pullman Hotels, as well as the recently announced The Dedica Anthology collection. Though Teneo’s core business remains predominantly U.S. based, the new hotels, located in major European cities from Copenhagen to Budapest, ...
Grand Pacific Resorts and Knowcross Partner to Boost Timeshare Resorts Experience
Knowcross | August 28, 2019
Washington D.C., August 28, 2019 - KNOWCROSS, the global leader in providing service quality and optimization solutions, is thrilled to announce the addition of Grand Pacific Resorts to its growing list of timeshare resort partners using their platform. Grand Pacific Resorts with more than 30 years of timeshare resort management experience has elected to implement the Knowcross platform to support their award winning service culture. Grand Pacific Resorts will use all of the modules on the Knowcross platform i.e. KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Inspection, KNOW Mobile as well as the KNOW Maintenance module upon release. ...
5 Training Tips to Help Hotels Ensure A Harassment-Free Workplace
Andrew Rawson | August 26, 2019
By Andrew Rawson The #MeToo movement and new anti-harassment laws are prompting many organizations to seek new ways to create more respectful, inclusive workplaces that are free of sexual harassment. For the hotel industry, with its people-centric culture and unique working environment, this can be particularly challenging. Regardless of the industry, preventing workplace harassment requires a holistic approach, encompassing the right policies and procedures, training and education, culture and commitment from leadership. An effective harassment prevention training program can be a cornerstone in creating a safe, respectful environment ...
How Technology Can Transform One of Your Hotel’s Most Expensive and Important Departments – Housekeeping
Nikhil Nath | August 22, 2019
By Nikhil Nath, CEO, Knowcross Imagine the following scenario. You’ve just arrived at a hotel you booked online after combing through countless reviews and hotel sites leading up to your business trip. The website boasted cutting-edge amenities and rooms adorned with modern furnishings, sprawling grounds, and an incredible on-property restaurant serving up delicious local cuisine. Following check-in, you bring your luggage up to your room only to discover it doesn’t have some of the amenities you confirmed in your booking. To make matters worse, you attempt to adjust the in-room thermostat only to realize it has clearly malfunctioned, ...
Why Your Property Management System Should Do More Than Manage Your Property
Nicole Dehler | August 22, 2019
Managing a successful hotel is not easy 一 Hoteliers are tasked with enhancing the guest experience, empowering their staff, and increasing their property’s bottom line. As our industry continues to adopt next-generation, guest-centric platforms, hoteliers must frequently vet emerging technology to ensure that it meets their property’s evolving needs. While there are many systems that play a critical role in the strategic optimization of a hotel’s operational structure, the PMS represents the technological heartbeat of any property. Beyond the necessary capture of reservations and financials, the PMS acts as a centralized hub of vital ...
Crescent Hotels & Resorts Adds 490-Room Marriott Inner Harbor Baltimore to Management Portfolio
Crescent Hotels & Resorts | August 20, 2019
Baltimore, MD -- August 20, 2019 – The Baltimore Marriott Inner Harbor at Camden Yards is now being managed by Crescent Hotels & Resorts. Crescent Hotels & Resorts is an award winning, nationally recognized operator of major hotels and resorts throughout the United States & Canada. The 490-room hotel is nestled within the city's thriving Arts & Entertainment district, offering unparalleled access to Baltimore landmarks including the Convention Center, National Aquarium, M&T Bank Stadium, Royal Farms Arena and Oriole Park at Camden Yards. Under Crescent’s management, the property will undergo a comprehensive renov...
Aimbridge Hospitality Adds Six Caribbean Hotels to Management Portfolio
Aimbridge Hospitality | August 19, 2019
DALLAS, TX (August 19, 2019) - Aimbridge Hospitality, the nation’s largest independent hotel management company, is heating up its international portfolio with the addition of six Caribbean resorts. The new Caribbean resorts now under Aimbridge Hospitality management include: Curaçao Marriott Beach Resort & Emerald Casino, Curaçao After undergoing a complete rebuild, the property is set to reopen in fall 2019. Grand Hyatt Grand Cayman Hotel & Residence, Cayman Islands The resort is set to break ground by year end 2019 and set to open Fall 2021. Margaritaville Beach Resort at The Pointe, Nassau, Bahamas This new bu...
Crestline Hotels & Resorts to Manage the Residence Inn Tampa North/I-75 Fletcher
Crestline Hotels & Resorts | August 19, 2019
FAIRFAX, VA August 19, 2019 Crestline Hotels & Resorts, LLC (“Crestline”), announced today it has been appointed to manage of the 78-suite Residence Inn Tampa North/I-75 Fletcher in Tampa, FL. The recently renovated hotel is located in a serene setting in close proximity to the University of South Florida and provides easy access to Florida Hospital Center and the Moffitt Cancer Center. It is also convenient to area attractions including Busch Gardens, Adventure Island, and the Museum of Science and Industry. “The Residence Inn Tampa North is ideally situated for business, leisure, and medical travelers. It offers the comfo...
Olympia Hotel Management Chosen to Operate the New Hyatt Place Harrisonburg
Hyatt Place | August 19, 2019
August 19, 2019. Portland, ME. Olympia Hotel Management (OHM) is proud to announce that developer Harman Realty, Inc. of Harrisonburg, Virginia has chosen OHM to manage the new Hyatt Place Harrisonburg. The hotel broke ground on August 2 and is expected to open in September 2020. The general contractor is Harman Construction, Inc. The city of Harrisonburg is home to James Madison University (JMU), a public research university, and a visitor gateway to nearby Shenandoah National Park. It was rated the “#6 Favorite Town in America" by Travel + Leisure in 2016. Hyatt Place Harrisonburg will be the city’s newest and most contemporary ho...
AHLA, IHLA Applaud Passage of Bill Requiring Employee Safety Devices for Hotel Employees
AHLA | August 14, 2019
SPRINGFIELD, Ill. (August 14, 2019) – The American Hotel & Lodging Association (AHLA) today commended Governor Pritzker for signing the Hotel and Casino Employee Safety Act included in SB0075 the Workforce Transparency Act, which includes anti-sexual harassment policies and provides employee safety devices to hotel associates. “In a business of people taking care of people, we could not be successful without the eight million men and women in jobs that the hotel industry supports. That’s why our industry has for decades prioritized programs that protect our employees and guests and invested in the safety of our workforce,” ...
Greenwood Hospitality to Manage Embassy Suites – Milwaukee Brookfield in Brookfield, Wisconsin
Greenwood Hospitality | August 6, 2019
Denver, CO -- August 6, 2019 -- Greenwood Hospitality Group, a full-service third party hotel management company, announced today that it has been awarded the management contract for the Embassy Suites by Hilton Milwaukee Brookfield in Brookfield, Wisconsin. Greenwood Principal Aik Hong Tan made the announcement. Centrally located in the Milwaukee area, the 203-room hotel is currently the only Embassy Suites by Hilton in the state of Wisconsin. Each of the property’s two-room suites offers a private bedroom and a separate living room with a sofa bed. All suites feature a refrigerator, microwave, wet bar, coffee maker, and free WiFi. ...
AAA Honors Top Hotels for Cleanliness and Condition
AAA Inspections | August 1, 2019
ORLANDO, Fla. -- August 1, 2019 -- AAA’s new Inspector’s Best Of Housekeeping award recognizes AAA Inspected & Approved hotels that receive the highest possible cleanliness and condition scores, giving travelers another important indication of what it means to be a AAA top-rated hotel in North America. While every hotel must meet expected standards of cleanliness and condition to qualify as AAA Inspected & Approved and receive a Diamond Rating, hotels awarded the Inspector’s Best Of Housekeeping designation significantly surpass expectations, as measured during a comprehensive, on-site inspection. All areas of the property must...
Knowcross Announces Launch of Game-Changing Facilities Management App for Commercial Office Space, Vacation Rentals, and Timeshares
KnowcrossⓇ | August 1, 2019
Innovative KNOW Tenant app delivers real-time scheduling, tracking, notifications and reporting to enhance responsiveness, increase efficiency and reduce costs New York, NY and New Delhi, India -- August 1, 2019 -- Knowcross®, the global leader in providing service quality and optimization solutions, today announced the release of the hospitality industry’s most powerful facility management application, KNOW Tenant. Designed for any size property, KNOW Tenant organizes, tracks, schedules and manages work orders for facility, asset, and property management teams to take action on requests at commercial office complexes, vacation renta...
Interstate Hotels & Resorts Retained by Cambridge Landmark to Manage The Citizen Hotel, Autograph Collection
Interstate Hotels & Resorts | July 30, 2019
ARLINGTON, Va. – July 30, 2019 – Interstate Hotels & Resorts – a leading, global third-party hotel management company – has been selected to continue the successful management of the iconic Citizen Hotel, Autograph Collection in Sacramento, California, with a long-term agreement with new hotel owner Cambridge Landmark. Cambridge Landmark has plans to make guestroom renovations and updates to the common areas and the top-rated, farm to fork Grange Restaurant & Bar. "The Citizen is well positioned to continue its leadership in the market with Interstate’s strong management team and continued upward performance at the hotel...
Exploit Revenue Opportunities and Power Your Reservations Team With Real-Time Dynamic Yield Management in Maestro PMS
Maestro PMS | July 2, 2019
Maestro’s Integrated Yield Management Automatically Pushes Optimized Rates to Online Channels and Call Centers to Support Property Profitability Strategies July 2, 2019 – An effective revenue management strategy supported by reliable hotel Yield Management tools is essential to maintain profitability in today’s market. If you run an independent property, solid revenue management is even more important because you do not have a big-brand revenue management team behind you. If this is you, Maestro PMS has you covered with its real-time integrated dynamic Yield and Rate Management module. “The key role of a good revenue management...
AHLA Submits Comments on Joint Employer Rule
AHLA | June 26, 2019
Proposed Rule Would Provide Clarity, Certainty to Businesses WASHINGTON (June 26, 2019) – The American & Hotel Lodging Association (AHLA) today commended the U.S. Department of Labor for its efforts to provide clarity and certainty to employers in comments submitted to the Department for its Notice of Proposed Rulemaking on Joint Employer Status. “The hotel industry is a major economic driver, supporting millions of jobs and offering opportunities for entrepreneurs and small businesses,” said Brian Crawford, executive vice president of government affairs at AHLA. “In fact, three out of five hotels are small business—many o...
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