Embracing the Efficiency of AI Powered Tech
John Smallwood, President of Travel Outlook | June 9, 2022
Operations
Carillon Miami Wellness Resort Improves Speed of Service and Increases Revenue With Beachy’s 5G Mobile POS Solution
Beachy | June 23, 2022
The luxury wellness resort has seen an increase in F&B ticket size and staff earnings after deploying Beachy. Miramar Beach, Fla. (June 23, 2022) – Beachy, a leading provider of next-generation solutions and services for the country’s leading resorts, today announced that Carillon Miami Wellness Resort has successfully deployed its innovative mobile point-of-sale (POS) solution in the property’s expansive pool and beach areas. Beachy’s unique solution supported by 5G cellular networks allows the Carillon team to provide seamless food and beverage (F&B) service at the farthest reaches of the resort. “Our guests come to...
Palmetto Dunes Oceanfront Resort Selects Shiji Group’s Concept Golf Management Solution for Its Golf Operations
Shiji Group | June 23, 2022
ATLANTA, Georgia, June 23, 2022 – Shiji has recently announced that Palmetto Dunes Oceanfront Resort, based in Hilton Head, has selected its Concept Cloud to manage its’ golf operations. With more than 20 years in the industry, Concept, a Shiji brand, is a leading Golf, Spa, and Leisure technology solution provider for hotels and resorts in over 70 countries around the world. Available in 15 languages with a global support network, Concept has more than 3,000 modules installed worldwide. The award-winning golf, marina, and beach resort, located in Hilton Head Island, operates more than 2,000 acres for its golf and leisure operations...
SHR, Stayntouch Launch Timely Resource to Help Hoteliers Improve Guest Experience While Automating Operations
Stayntouch | June 21, 2022
Industry experts contributed to “The Hotelier's Playbook to Amplifying Revenue and Engagement Across the Guest Journey,” available free online and at HITEC 2022 BETHESDA, Md. — June 21, 2022 — Sceptre Hospitality Resources, which offers a suite of solutions to help hoteliers improve the guest experience and drive revenue at each touchpoint along the guest journey, in collaboration with Stayntouch, a global leader in cloud hotel property management systems and guest-centric technology, has published a whitepaper that gives hoteliers the tools they need to improve the guest experience and maximize revenue at every stage of the guest ...
UniFocus Helps Prepare Future Hospitality Leaders With Donation of Labor-Management Technology to The Union Club Hotel at Purdue University, Autograph...
UniFocus | June 20, 2022
Award-winning boutique hotel is the only student-run Autograph Collection hotel in the world. DALLAS, TX— June 20, 2022— UniFocus, the leading provider of Workforce Management Systems, is pleased to announce that it is donating its advanced labor management platform to The Union Club Hotel at Purdue University, Autograph Collection. The historic boutique property on Purdue University’s campus is managed by White Lodging and offers Purdue University students real-word hotel management experience. Like other common systems in place at the hotel that are used across the industry, this donation by UniFocus helps ensure that future ind...
Jonas Club Software & Jonas Chorum Announce the Integration of Industry-Leading Club and Hotel Management Systems on Display at HITEC 2022
Jonas Club Software | June 16, 2022
Markham, Ontario – Jonas Club Software, the award-winning club technology company, and Jonas Chorum, an industry-leading Hotel Management Solutions provider, announced a first-of-its-kind integration between the two platforms. Bringing the best of Club and Hotel Management technology together, clubs and resorts throughout North America will be able to get their first look at this new integration at the 2022 HITEC Show in Orlando, FL. Trevor Coughlan, Vice President of Marketing with Jonas Club Software commented on the announcement saying, “Clubs with lodging have long wanted a robust solution like Jonas Chorum to better manage their...
Transcendent to Unveil Latest Platform Enhancements at HITEC Orlando, Including Unified Housekeeping, Maintenance and Engineering Operational Manageme...
Transcendent | June 15, 2022
Robust new functionality to provide hoteliers with streamlined operations, improved staff productivity and enhanced guest satisfaction, as well as efficient asset management and capital planning capabilities. Tampa, FL — June 15, 2022 — Transcendent, the industry’s leading enterprise asset, maintenance, and capital planning management software, today announced that a new set of feature enhancements will make their debut at HITEC Orlando. Enhancements being featured will include a housekeeping, maintenance and engineering solution that drastically improves cross-departmental collaboration, communication and task management, as well as...
3one3 Boutique Hotel Streamlines Operations and Delivers Contactless Guest Experience with Stayntouch PMS
Stayntouch | June 15, 2022
The newly-opened boutique hotel leverages Stayntouch’s easy integrations and mobile check-in to streamline operations, earn revenue, and delight guests BETHESDA, Md. — June 15, 2022 — Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, partnered with Michigan-based 3one3 Boutique Hotel to implement its cloud-native Stayntouch PMS and Guest Kiosk solutions. Located in the historic 120-year-old former Odd Fellows Temple building, the fully renovated 3one3 Boutique Hotel delivers spacious accommodations, carefully curated amenities, and sleek modern decor to the heart of Alma, MI...
Beekeeper Named ‘Best Employee App’ for Resorts World Las Vegas Deployment
Beekeeper | June 14, 2022
By equipping Resorts World Las Vegas team members with real-time, accurate information, they are better equipped to solve problems and provide superior customer service; Visit Beekeeper at HITEC Orlando in Booth 2718 June 28 to 30 at the Orange County Convention Center OAKLAND, CALIF., June 14, 2022 — Beekeeper, the leading mobile workforce collaboration platform designed specifically for frontline workers, was named “Best Employee App” via the Ragan Employee Communications Awards. The company received this honor following its deployment at Resorts World Las Vegas, the first integrated resort to be built on the Las Vegas Strip in o...
APS Exhibits Next-Generation Microservices Hotel and Travel Platform at HITEC Orlando 2022
Above Property Services | June 14, 2022
About Above Property Services (APS™) unveils latest advancements, including Hotel In A Box™ solution for independent operators to optimize productivity, reduce costs, connect with guests and drive revenues NAPLES, FL– June 14, 2022 – Above Property® Services (APS™), the industry-leading provider of innovative technology designed for the global travel industry and related verticals, will demonstrate its highly anticipated cloud-based microservices platform at HITEC 2022 in Orlando, booth 1307. A true all-in-one system, the APS platform adopts a modular approach of seamlessly integrated components to create the perfect tech...
Embracing the Efficiency of AI Powered Tech
John Smallwood, President of Travel Outlook | June 9, 2022
How AI Can Facilitate Better Interactions Between Hotel Guests and Employees By John Smallwood, President of Travel Outlook June 2022 Whether management likes to admit it or not, hotels are riddled with inefficiencies. Hotel staff and guests’ interactions are vital in the hospitality industry. Premium service must be hands-on, friendly, and executed with a personal touch. But at times, these interactions can slow down or hinder guests during their stay. Front desk staff may be doing their best to focus on the guests in front of them, but when the phone rings, they must show the caller the same level of service and respect that they...
Clairvoyix and Fetch Partner to Bring On-Property Guest Communication and Incident Reporting to The Wallace
Clairvoyix | June 9, 2022
Leading hotel marketing automation system provider utilizes their Oracle Hospitality Integration Platform (OHIP) expertise to bring big dividends to their partner Fetch and The Wallace NYC. LAS VEGAS, NV (June 9, 2022) – Vendor partnerships come in many forms, but the best ones bring true added value to their client properties. In the case of The Wallace, a luxury hotel in New York City, the property is benefiting from Fetch’s industry leading guest engagement platform made possible by utilizing the Clairvoyix OHIP connector for Oracle Hospitality OPERA Cloud. “The Wallace saw the value in our guest engagement solution, but as a...
Maestro PMS and Hapi Streamline Salesforce Connectivity for Margaritaville Hotel
Maestro | June 7, 2022
The Margaritaville Beach Hotel in Pensacola Beach, Fla., can now centralize data and improve the guest journey; See Maestro in Booth 1325 and Hapi in Booth 1300 at HITEC Orlando Markham, Ontario, June 7, 2022 — Today, Maestro and Hapi have teamed to enable independent hotels to make more impactful connections with their guests. By integrating Maestro PMS with Hapi, hoteliers and technology solutions providers can now access and share data with Maestro as well as more than 100 other solutions providers by writing to a single Hapi API with little to no development work on the hoteliers’ end. The Hapi-Maestro integration is the next step ...
UniFocus Earns Approved Vendor Status With IHG Hotels & Resorts Global Franchise Estate for Advanced Workforce Management Technology
UniFocus | June 6, 2022
Industry-leading innovator tapped to provide global IHG properties with latest capabilities in workforce management software. DALLAS, TX—June 6, 2022—UniFocus, the leading provider of Workforce Management Systems, has been awarded the designation of Approved Vendor by IHG® Hotels & Resorts for all brands and service levels across the franchise hotels that are part of its portfolio of nearly 6,000 hotels in over 100 countries around the world. The global hotel company’s franchise owners will have the opportunity to access advanced workforce management technology with a proven industry track record of optimizing workforce produ...
Two Grupo Boldt Properties in Argentina Choose INTELITY to Transform Guest Experience
INTELITY | June 2, 2022
Melincue Casino & Resort and Hotel Los Silos at Casino Santa Fe will elevate service and engage guests with mobile, in-room, and staff technology from INTELITY Los Angeles, CA (June 2, 2022) – INTELITY®, provider of hospitality’s broadest guest experience and staff management platform, announced today a new deal with Grupo Boldt in Argentina to implement the INTELITY platform across two of its most popular casino properties. Los Silos Hotel at Casino Santa Fe and Melincue Casino & Resort, both in Santa Fe province, Argentina, will transform the in-room guest experience with INTELITY’s platform including smart-room tablets...
Visual Matrix Releases New Ebook Detailing How Hotels Can Future-Proof Their Property Management Systems
Visual Matrix | June 2, 2022
The report focuses on the necessary system features that alleviate the challenges associated with labor shortages while facing increasing guest demands. Richardson, Texas (June 2, 2022) – Visual Matrix, an industry-leading provider of advanced hospitality operating system technology, today announced it has released a new ebook focused on various property management system (PMS) features that are vital to improve guest service levels in today’s hotels. In an effort to shine a light on how hoteliers can future-proof their PMSs, hospitality professionals can now access, "Redefining the Role of the PMS in Hospitality Through Innovation and ...
Contactless Voice Technology Is Here to Stay; How to Properly Shop for Digital In-Room Assistants
Tammy Estes | June 1, 2022
Voice on command devices are ideal for streamlining tasks, driving revenues, and making the stay more convenient for guests, but not all solutions are alike; knowing what features to look for is key to investment success and guest engagement By Tammy Estes As summer nears and travel moves closer toward recovery, technology continues to play a vital role in keeping hotel guests and employees happy and safe while balancing an increased desire for social distance. Although staffing shortages continue to challenge hoteliers to deliver on guests’ expectations, contactless solutions — such as digital in-room voice assistants — are providi...
The Shepherd Hotel Partners With APS to Bring an Extraordinary Idea to Life
Above Property Services (APS) | May 25, 2022
Above Property Services (APS) delivers intuitive, powerful, scalable, and flexible Hotel In A Box solution to create opportunities and improve outcomes for people with disabilities NAPLES, FL (MAY 25, 2022) – The Shepherd Hotel is more than an up-and-coming hospitality brand. It’s an inspirational, purpose-driven company committed to providing exceptional guest experiences while changing the lives of an under-engaged portion of the population. The property has selected Above Property Services (APS™) as their technology partner to deliver an integrated, easy-to-use CRM and PMS designed to simplify hotel operations and create an empo...
Will Your Hotel Pass Its Next QA Inspection? Not Likely if Employee Safety Devices Are Not in Play
John Stachowiak | May 24, 2022
Hotels have just seven months to comply with AHLA’s 5-Star Promise; Having a contract in place with a panic button provider may tip the scales in your favor By John Stachowiak Like it or not, when a hotel’s next Quality Assurance Inspection rolls around, Employee Safety Device (ESD) compliance will now be part of the checklist if the property is managed or franchised by one of the 60 hotel companies that made a pledge to the AHLA’s 5-Star Promise initiative. That means if the hotel has not equipped certain associates with an emergency alert device or panic button platform by the time the brand inspector shows up, chances are likely ...
Advantage Reserve Announces Partnership With The Predictive Index to Optimize Talent Strategies and Employee Engagement
Advantage Reserve | May 18, 2022
Fort Lauderdale, FL, May 18, 2022 — Advantage Reserve, a leading provider of high-quality central reservations services to the hospitality industry, has announced the launch of a partnership with The Predictive Index (PI) in order to strengthen its position as an employer of choice for guest services talent. To attract and retain top talent, and to enhance its employer brand as a competitive differentiator, Advantage Reserve is leveraging a partnership with The Predictive Index, an award-winning talent optimization platform that aligns business strategy with people strategy. Advantage Reserve is a company that provides high-quality, 24...
High Standards: Why Independent Hoteliers Need a PMS Tech Partner That Matches Their Service Culture
Warren Dehan | May 17, 2022
Growing importance of hospitality technology is extending the service culture reach beyond the front desk By Warren Dehan Hospitality is just not like other industries when it comes to giving and receiving customer service. This is a business that is built on patience and understanding, as well as an unwillingness to compromise on quality and effort. These elements are the secret sauce that make hospitality so profitable and rewarding, and it’s why hotels thrive when they share a service culture with like-minded partners. When it comes to technology partnerships, independent hoteliers often lack a safety net when providers fail to ...
Taking Back Market Share From Short-Term Rentals
Larry and Adam Mogelonsky | May 11, 2022
By Larry and Adam Mogelonsky The blinders are on as every hotel looks to cope with a swing back to high occupancies during the upcoming peak summer travel season. But think beyond this travel recovery scenario and you’ll see that the terrain has permanently shifted in favor of short-term rentals as leaders in some markets. We’ve been forecasting for quite some time that Airbnb, Vrbo and the like would come to not only take travelers from hotels but also influence the direction of the entire accommodations industry. Look no further than the gains seen from Airbnb’s earnings report from Q1 2022 released at the beginning of May. This...
SHR and ReviewPro Integration Streamlines Guest Communication
SHR | May 11, 2022
HOUSTON and BARCELONA – May 11, 2022 – Sceptre Hospitality Resources (SHR), which offers a suite of solutions to help hoteliers improve the guest experience and drive revenue at each touchpoint along the guest journey, has integrated its Maverick CRM with the Guest Experience Platform offered by ReviewPro, a Shiji Group brand. Thanks to a new API integration, Maverick clients can now integrate the data collected from the Guest Survey solution within the Guest Experience Platform directly within the CRM. The Maverick system will provide the guest with a dynamic link in their post-stay communication, which now originates from Maverick ...
Morongo Casino Resort & Spa Adds Volara-Powered Google Nest Hub Solution to Every Guest Room
Volara | May 10, 2022
Interactive voice-first solution supplies guests a more convenient and memorable stay, while enabling the hotel to serve its guests more efficiently and consistently. CABAZON, CA — May 10th, 2022 — As Morongo Casino Resort & Spa - an oasis in the desert just 90 minutes’ drive from Los Angeles - welcomes record numbers of guests to its four-star resort experience, , Volara is there supporting the contactless, convenient and brand consistent journey from check-in to check-out. Rather than picking up the phone to call room service or request a forgotten amenity at the front desk, guests can speak commands to a Google Nest Hub p...
The Indigo Road Hospitality Group Leverages Stayntouch’s Easy & Powerful PMS to Deliver Memorable Experiences
Stayntouch | May 10, 2022
Mobile PMS empowers staff and enhances the guest experience, helping Indigo Road’s independent properties deliver its distinctive brand of authentic hospitality BETHESDA, Md. — May 10, 2022 — Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, has partnered with The Indigo Road Hospitality Group, a full-service hospitality management company, to power two boutique properties, Historic Park Inn Hotel in Mason City, Iowa, and The Skyline Lodge in Highlands, N.C., with a flexible mobile PMS. The Indigo Road Hospitality Group is an award-winning hotel and restaurant management g...
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Today's News
Move Over COVID, the Business Travel Industry Tackles New Considerations on Its Continued Road to Recovery
Carillon Miami Wellness Resort Improves Speed of Service and Increases Revenue With Beachy’s 5G Mobile POS Solution
STR: U.S. Hotel Results for Week Ending 18 June
Hard Rock Partners With GEK TERNA Group to Develop Hard Rock Hotel & Casino Athens
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