Hotel Online  .Special Report


Maestro Property Management Suite Selected by
Five-Diamond Stein Eriksen Lodge and
Four-Diamond Washington Duke Inn
& Golf Club
-..
Luxury Hotels Trust Maestro for Property Management, 
Sales & Catering, GDS Connectivity for
Greater Efficiency, Guest Service

Markham, ON – April 5, 2005 – NORTHWIND, a provider of enterprise property management and reservation solutions for hospitality, announced today its Maestro Property Management Suite was selected by two prominent full service luxury hotels, the Stein Eriksen Lodge, and the Washington Duke Inn & Golf Club. The Stein Eriksen Lodge is Utah’s only Triple-A Five Diamond hotel, is listed as one of the "15 Best Ski Resorts in North America" by Forbes, and carries the Mobil Four-Star Award. The Washington Duke Inn is known for its Robert Trent Jones Sr. signature golf course, and holds the Triple-A Four Diamond rating for both its hotel and restaurant.
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Stein Eriksen Lodge

Washington Duke Inn & Golf Club
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NORTHWIND’s President of US Operations, Warren Dehan, said, "Washington Duke Inn & Golf Club and Stein Eriksen Lodge are perfect examples of prestigious luxury operators turning to advanced technology to create greater efficiencies and improve guest service. Maestro’s single-image database will give these hotels the ability to access all guest information from any module on property to provide more personalized service." The Stein Eriksen Lodge is installing Maestro Front Office, Sales & Catering, two-way GDS connectivity, and the ResEze Web booking engine. The Washington Duke Inn in Durham, North Carolina, is installing Maestro Front Office and two-way GDS connectivity for greater Internet booking capability. 

Mark Lundskog, CFO of Stein Eriksen Lodge said, "We selected Maestro because it has an open database and the Maestro yield management module was head and shoulders above the other systems we reviewed. Our property is replacing a legacy system, which offered limited access to our data. With Maestro’s historical performance information we will have the critical information at our fingertips, which will enable us to optimize pricing and refine our group selection process, thus increase our revenues." Lundskog also noted that that he was impressed with NORTHWIND’s excellent industry reputation.

The Stein Eriksen Lodge has 175 rooms and offers professional meeting facilities for up to 400 attendees, and is regarded as the ultimate year-round luxury destination offering world-class skiing during the winter and biking, golfing, shopping, horseback riding, swimming, tennis and fishing during the summer. The Washington Duke Inn & Golf Club, named for Washington Duke, noted industrialist and benefactor of Duke University, is built in the style of an old English country inn, the hotel lobby and hallways are graced with Duke family treasures and art. 

Maestro Property Management Suite

The Maestro Property Management Suite combines a full-function Front Office system in use by hotels from 3,500 to 25 rooms with a family of robust modules that includes Maestro GDS+ -- an online, real-time reservation engine with integrated Yield Management to maximize ADR for virtually all eReservation channels; Maestro Sales & Catering -- manages group-convention sales and function rooms, whether at one property or a portfolio of hotels; ResEze Web Booking Engineä - enables independent and multi-property hotels to take advantage of the growing online revenue opportunity by providing tools for guests to book their own reservations from an operator’s website; Maestro Yield – a revenue manager that makes sophisticated strategies easy for multiple booking channels at one or more properties; Maestro Analytics -- a complete business intelligence software suite that lets end-users interactively analyze critical business information; Maestro CRM – gives managers the information to make the best business decisions for booking new business; Maestro Club/Spa – enables resorts, hotels and clubs to schedule facilities and activities with real-time integration to all other modules; Maestro Owner Management – fully integrated ownership accounting functionality for asset performance reporting. Also available is Maestro CRS - provides a two-way interface to corporate sales offices and Maestro Multi-Property – used by many multi-property operating companies and corporate reservation facilities, the system supports a number of properties on a single server with a single database, or each property can rely on its own server with all files being replicated at the central corporate offices.

About NORTHWIND

NORTHWIND (www.maestropms.com), known in the hospitality industry for its service and state-of-the-art technology, is widely respected for providing hotels, guests, and corporate management companies with flexible software solutions.

Based in Markham, Ontario, Canada, with a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for hotel owners and operators who need to manage their enterprise in a real time environment for maximum operational control and profitability. Designed to handle any size hotel, resort, meeting/conference center, multi-property and for the enterprise, NORTHWIND's Maestro solution offers the most productive working environment, which includes the following suite of products:PMS, Sales & Catering, Club/Spa Management, Corporate Reservations Office, Multi-Property Management, Condo/Owner Management, Yield Management, POS & Online Table Res, GDS Connectivity and ResEze Internet Reservations. This comprehensive multi-platform (Windows 9X/NT/2000/XP, Unix/Linux, Terminal Server & Web Enabled) suite is recognized as the solution of choice for progressive and demanding organizations. NORTHWIND is a total solution provider that offers leading-edge technologies, and unparalleled training and support. 

About Stein Eriksen Lodge

The AAA Five-Diamond Stein Eriksen Lodge is one of America's premier resorts and a member of the exclusive international association of independent luxury hotels and resorts, Preferred Hotels & Resorts Worldwide, and also holds the Mobil Four-Star rating. Providing guests the ultimate year-round luxury destination, the Lodge offers world-class skiing during the winter and biking, golfing, shopping, horseback riding, swimming, tennis and fishing during the summer. Guests can also be rejuvenated year-round with treatments from The Spa at Stein Eriksen Lodge.

About Washington Duke Inn

Located in North Carolina on the campus of Duke University, the Washington Duke Inn & Golf Club is nestled into a 300-acre site, which includes the Duke University Golf Course and acres of tall pines and hardwoods. Near Raleigh-Durham International Airport and Research Triangle Park, the Inn features 146 elegantly appointed guest rooms and suites, the award-winning Fairview Restaurant and the Bull Durham Lounge.

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Contact

NORTHWIND 
Audrey MacRae – Director, Sales & Marketing 
60 Renfrew Drive, Suite #235
Markham, ON L3R 0E1
Phone: (905) 940-1923 ext - 246
1-888-NORTH88 (667-8488)
Fax: (905) 940-1925
Email: info@maestropms.com
http://www.maestropms.com

Stein Eriksen Lodge
Christy Ashton – Assistant Controller/Systems Manager
Park City, UT
Phone: (800) 453-1302 
Email: resv@steinlodge.com
http://www.steinlodge.com


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Maestro Property Management Suite Selected by Seven Additional Full-Service Hotels in One Month for 1st Quarter Installation / January 2005
Maestro™ Brings Powerful E-Booking Tools to New York IH/M&R Show and Historic Hotels of America Annual Meeting / November 2004
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Industry Recovery Evident as Operators Invest in Technology; Install Maestro Property Management Solutions in Over 1,500 Rooms in June / July 2004
NORTHWIND President Outlines Hot Technology Trends in Audio Interview; Dehan Discusses How to Halt Rate Erosion via Standardizing Rates Across all Channels, Importance of Integrating Yield  Management with GDS, PMS / June 2004 
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NORTHWIND Successfully Completes Rollout of its Maestro ASP Front Office System to 65 Suburban Franchise System Properties / June 2004
Industry’s First Seamless GDS Yield Management Reservation Profitability Tools at HITEC; Client-Focused Rate Management Tutorials and Classes Provided / June 2004
Vintage Inn Chain Increases GDS and Web Reservations 500%; Four-Property Hotel Group Leverages NORTHWIND’s Maestro Yield Management, GDS Interface for Projected $1M in e-Bookings / May 2004
Holiday Inn Sydney at Rooty Hill Selects Maestro Enterprise Suite to Automate Front Office, Sales & Catering and Work Order Scheduling / May 2004
Canadian Military Learns from Hospitality Industry: Troops Heading Overseas Move Faster as Maestro System from NORTHWIND Streamlines Air Base Lodging Check-in From 1 Hour to 2 Minutes / March 2004
Suburban Franchise Systems Selects NORTHWIND to Install  Maestro ASP Front Office in 65 Suburban Extended Stay Hotels / December 2003 
State of Arkansas Woos Visitors: Automates 4 Lodge Operations and 23 Parks With Single-System Strategy and Internet Booking - Installs Maestro from NORTHWIND / November 2003 
Extended-Stay Developer Centralizes Operation of Six Long-Term Stay Properties, Drives 70-Day Average Length of Stay / October 2003 
Hotel Companies Accelerate Property Conversions To Vacation Ownership, NORTHWIND Supports Trend with Strong Condominium and Timeshare Owner Management Applications / Sept 2003
Hotel Operators Leverage Technology to Reduce Labor Costs, Increase Revenue, Drive Occupancy; ROI Verified / June 2003
Swan Lake Resort and Conference Center Reduces Check-In Time 25%, The Yarrow Golf & Conference Center Smoothes Operations for Well Heeled Clientele / May 2003
Bodyguards, Health Consultants Help Stressed-Out Professionals Take A Break At The Caribbean’s Premier Spa Adventure Resorts / May 2003 
Maestro Enterprise Suite Leverages Strong Functionality for Multi-Property Operating Companies, Delivers Centralized Management, Cross-Selling, CRM Advantages / April 2003
NORTHWIND Commits to Clients' Profitability, Support Fees to Remain Low in 2003; Four Diamond Service Initiative Announced, Maintenance Renewal Fees Unchanged for Clients in Coming Year, Users Drive Enhancements / Feb 2003
Northwind Appoints Dave Carrick Director of Operations, Increases Value-Add to Customers Using Maestro Property Management Solutions / Jan 2003
Northwind Appoints Atoy Moya as New Client Service Specialist; To Build a Stronger Partnership with Existing Clients / Sept 2002
Maestro Adds The Sizzle To ResEze / June 2002 
Barnsley Gardens Charms the World Using Integrated Sales and Catering, PMS from Northwind / June 2002
Northwind - Forsys Maestro-SilverWare Collaboration Provides Unique Hotel - F&B Outlet Operating Efficiencies, Optimizes Guest Services and Customer Loyalty / May 2001 
Canadian Hotel Owner-Operator Drills Down into Maestro PMS from NORTHWIND to Pump Guests, Profits Into 26 Properties / April 2002 
Château Cartier Resort Boosts Annual ADR and Sales With Maestro PMS, Yield Management, Sales and Catering from NORTHWIND / March 2002 
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