Hotel Online  .Special Report


NORTHWIND President Outlines Hot
Technology Trends in Audio Interview;
.
Dehan Discusses How to Halt Rate Erosion via Standardizing Rates
Across all Channels, Importance of Integrating Yield  Management
with GDS, PMS
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Markham, ON – June 22, 2004 – NORTHWIND, a leading provider of enterprise property management and reservation solutions for hospitality, announced that Warren Dehan, President of NORTHWIND US Operations, provided an audio interview to a trade publication outlining the leading technology trends affecting the hotel industry. 

The interview may be heard at http://www.hotel-online.com/Oneonone/interviews/maestro/company.htm

During the interview Dehan was quizzed on a variety of technology and operations questions ranging from how to combat rate erosion by integrating yield management technology with electronic channel sales, and how to improve operating efficiency through enterprise automation.  Foremost in the discussion was the responsibility of vendors to provide hotel operators with tools that allow them to maximize revenue through the use of integrated solutions that simplify rate control and improve guest service across all a property’s business areas. 

NORTHWIND’s Warren Dehan noted that Maestro GDS+ is hospitality’s first fully PMS-integrated eReservation application that applies real-time Yield Management rate controls across multiple channels for maximized revenue from Internet and other booking sources.  “There are two principles a hotel, or property chain, must apply to stabilize and raise rates,” Dehan explained. “The first rate standardization; a hotel must standardize rates across all channels, including third-party Internet booking sites, travel agents and an operator’s own reservation agents; this trains shoppers to go to the property or chain’s site to buy rooms.  The second principle is to raise rates by integrating yield management seamlessly beyond property management, so it automatically optimizes all rates across all channels.  NORTHWIND pioneered multi-channel yield management this year, and clients are benefiting.” 

Multi-Property Enterprise Automation Drive Cross Selling, Guest Service 

Also discussed by NORTHWIND’s Dehan is the need for properties and hotel groups to utilize an ‘enterprise strategy’ that links all business processes on a single database giving operators greater control over guest service, reservation management, financial operations and staff productivity.  Features such as consolidated enterprise client records, reporting that shows the value of a corporate client not only to an individual hotel but the enterprise driving rate negotiation. Dehan’s interviews are an illuminating look into how the next generation of hospitality technology is being applied to real-world operations. 

NORTHWIND will be exhibiting at HITEC 2004 in Dallas, TX at the Dallas Convention Center on June 21-24.  Come by booth #822 to see and learn more about Maestro's new capabilities & features, and receive a one-on-one presentation and in-depth briefing of this advanced software.
 

About NORTHWIND

NORTHWIND (www.maestropms.com), known in the hospitality industry for its service and state-of-the-art technology, is widely respected for providing hotels, guests, and corporate management companies with flexible software solutions.

Based in Markham, Ontario, Canada, with a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for hotel owners and operators who need to manage their enterprise in a real time environment for maximum operational control and profitability.  Designed to handle any size hotel, resort, meeting/conference center, multi-property and for the enterprise, NORTHWIND's Maestro solution offers the most productive working environment, which includes the following suite of products:  PMS, Sales & Catering, Club/Spa Management, Corporate Reservations Office, Multi-Property Management, Condo/Owner Management, Yield Management, GDS Connectivity and ResEze (Internet Reservations).  This comprehensive multi-platform (Windows 9X/NT/2000/XP, Unix/Linux, Terminal Server & Web Enabled) suite is recognized as the solution of choice for progressive and demanding organizations.  NORTHWIND is a total solution provider that offers leading-edge technologies, and unparalleled training and support. 

HITEC Booth # 822

###
Contact

Audrey MacRae
NORTHWIND
60 Renfrew Drive, Suite #235
Markham, ON L3R 0E1
Phone: (905) 940-1923 ext - 246
1-888-NORTH88 (667-8488)
Fax: (905) 940-1925
Email: info@maestropms.com
http://www.maestropms.com

Also See NORTHWIND Expands Operations as Sole Provider of its Maestro Suite of Property Management Solutions in North America, Adds UK Distributors, Strengthens Support Standards / June 2004
NORTHWIND Successfully Completes Rollout of its Maestro ASP Front Office System to 65 Suburban Franchise System Properties / June 2004
Industry’s First Seamless GDS Yield Management Reservation Profitability Tools at HITEC; Client-Focused Rate Management Tutorials and Classes Provided / June 2004
Vintage Inn Chain Increases GDS and Web Reservations 500%; Four-Property Hotel Group Leverages NORTHWIND’s Maestro Yield Management, GDS Interface for Projected $1M in e-Bookings / May 2004
Holiday Inn Sydney at Rooty Hill Selects Maestro Enterprise Suite to Automate Front Office, Sales & Catering and Work Order Scheduling / May 2004
Canadian Military Learns from Hospitality Industry: Troops Heading Overseas Move Faster as Maestro System from NORTHWIND Streamlines Air Base Lodging Check-in From 1 Hour to 2 Minutes / March 2004
Suburban Franchise Systems Selects NORTHWIND to Install  Maestro ASP Front Office in 65 Suburban Extended Stay Hotels / December 2003 
State of Arkansas Woos Visitors: Automates 4 Lodge Operations and 23 Parks With Single-System Strategy and Internet Booking - Installs Maestro from NORTHWIND / November 2003 
Extended-Stay Developer Centralizes Operation of Six Long-Term Stay Properties, Drives 70-Day Average Length of Stay / October 2003 
Hotel Companies Accelerate Property Conversions To Vacation Ownership, NORTHWIND Supports Trend with Strong Condominium and Timeshare Owner Management Applications / Sept 2003
Hotel Operators Leverage Technology to Reduce Labor Costs, Increase Revenue, Drive Occupancy; ROI Verified / June 2003
Swan Lake Resort and Conference Center Reduces Check-In Time 25%, The Yarrow Golf & Conference Center Smoothes Operations for Well Heeled Clientele / May 2003
Bodyguards, Health Consultants Help Stressed-Out Professionals Take A Break At The Caribbean’s Premier Spa Adventure Resorts / May 2003 
Maestro Enterprise Suite Leverages Strong Functionality for Multi-Property Operating Companies, Delivers Centralized Management, Cross-Selling, CRM Advantages / April 2003
NORTHWIND Commits to Clients' Profitability, Support Fees to Remain Low in 2003; Four Diamond Service Initiative Announced, Maintenance Renewal Fees Unchanged for Clients in Coming Year, Users Drive Enhancements / Feb 2003
Northwind Appoints Dave Carrick Director of Operations, Increases Value-Add to Customers Using Maestro Property Management Solutions / Jan 2003
Northwind Appoints Atoy Moya as New Client Service Specialist; To Build a Stronger Partnership with Existing Clients / Sept 2002
Maestro Adds The Sizzle To ResEze / June 2002 
Barnsley Gardens Charms the World Using Integrated Sales and Catering, PMS from Northwind / June 2002
Northwind - Forsys Maestro-SilverWare Collaboration Provides Unique Hotel - F&B Outlet Operating Efficiencies, Optimizes Guest Services and Customer Loyalty / May 2001 
Canadian Hotel Owner-Operator Drills Down into Maestro PMS from NORTHWIND to Pump Guests, Profits Into 26 Properties / April 2002 
Château Cartier Resort Boosts Annual ADR and Sales With Maestro PMS, Yield Management, Sales and Catering from NORTHWIND / March 2002 
Maestro at Northwind Off to a Good Note in 2002 / Jan 2002 
NORTHWIND Announces Two–Way GDS and Internet Travel Portal Integration through Newtrade Technologies Inc. / December 2001 
Pacific International Hotels’ selects Maestro Property Management System / Nov 2001 


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