Support Fees to Remain Low in 2003
Markham, ON - February 19, 2003 - NORTHWIND today pledged continued commitment to its users’ success by announcing it will not raise support fees to clients renewing their service agreements in the coming year. The announcement was made in conjunction with the launch of NORTHWIND’s new Four-Diamond Service initiative exemplifying the company’s growing emphasis on client care and continued user-driven product enhancement.
“NORTHWIND wants to take this opportunity early in the year to build a closer affiliation with our clients and to thank them for their continued confidence in us,” said Jacob Dehan, NORTHWIND's founder and CEO. “To demonstrate our commitment to our users’ success, NORTHWIND is launching our Four-Diamond Service initiative. The Four-Diamond program expands training and support services to include advanced workshops and consultation so users reap maximum benefits from their Maestro solutions. NORTHWIND is in full partnership with its clients to assist their efforts in achieving increased revenues. Our overall goal is to enhance our applications, the level of professional support and the training we provide. But the first element of the Four-Diamond program will be to leave one thing unchanged: our support fees. We understand the effects of the economic times in the hospitality industry, so each of our clients will renew their maintenance agreements for the next year without any increase.”
NORTHWIND’s system development has always been client driven, with nearly all product enhancements coming directly from its users. Upgrades to the Maestro Sales & Catering system were developed in collaboration with The Saint Paul Hotel. Timeshare feature upgrades were added to Maestro thanks to recommendations from Muskoka Sands Resort, a world-class golf destination and the site of Mike Weir’s home course “Taboo”. Additionally, the Maestro Club/Spa system, in use at the luxurious Sunswept Resorts, which includes the famous award winning BodyHoliday at LeSPORT in St Lucia (West Indies), was improved in cooperation with their corporate management team. All NORTHWIND users benefit from the close association and service shared among its family of clients.
NORTHWIND’s emphasis on client service begins with training standards designed to meet the needs of each of its users, while keeping training costs low through the use of on-line instruction and ‘how-to’ user manuals that promote faster learning. Clients receive 7/24 application support services by experienced hotel professionals directly from NORTHWIND’s corporate offices. It is NORTHWIND’s policy to resolve support calls at the time of the call so systems are always operating optimally. In addition, when receiving system enhancements and upgrades, the software is available to all users as part of their annual maintenance agreements at no additional charge.
NORTHWIND (www.maestropms.com), known in the hospitality industry for its service and state-of-the-art technology, is widely respected for providing hotels, guests, and corporate management companies with flexible software solutions.
Based in Markham, Ontario, Canada, with a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for hotel owners and operators who need to manage their enterprise in a real time environment for maximum operational control and profitability. Designed to handle any size hotel, resort, meeting/conference center, and for the enterprise, NORTHWIND's Maestro solution offers the most productive working environment, which includes the following suite of products: PMS, Sales & Catering, Club/Spa Management, Corporate Reservations Office, GDS Connectivity and ResEze (Internet Reservations). This comprehensive multi-platform (Windows 9X/NT/2000/XP, Unix/Linux, Terminal Server & Web Enabled) solution is recognized as the solution of choice for progressive and demanding organizations. NORTHWIND is a total solution provider that offers leading-edge technologies, and unparalleled training and support.
Tel: (905) 940-1923 Ext. 229,
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