ALICE Adds Amsterdam Hospitality Group to its Growing Roster of NYC Clients
March 7, 2016 5:03am
2016 Hottest Hotel Tech startup signs NYC hotel group, adding 7 boutique hotels to its growing roster of clients.
New York, NY - The Amsterdam Hospitality Group (AHG), one of NYC’s premier boutique hotel ownership groups, has selected hotel communication system ALICE to “enhance guest service and [...] combine efforts and procedures across all of our diverse hotel properties in an effort to guarantee the best possible guest experience,” according to Steven Goldman, Executive Vice President at AHG.
Like many similar sized hotel groups, AHG was looking for the best automation of its processes to better execute guest requests across its isolated departments and streamline communication across its growing properties. Specifically, they were looking for a way to unify all back of house and guest communication within a single system.
They were particularly drawn to ALICE for its ability to effectively handle both guest and staff communication across multiple departments. As explained by Goldman, “We are looking for software that will do it all. Instead of one department using it and only serving that particular type of guest [request], we are excited about a product that will allow all of our departments to interact with each other in a singular platform.”
While Goldman and his team explored a number of similar systems, they ultimately chose ALICE for its analytics, customizability and superior user experience. To Goldman, who oversees operations across all properties, the biggest benefit of using ALICE is to “pull metrics across all properties. We are also excited about customizing our user experience and working with [the] team.” Unlike other out of the box systems, ALICE is entirely built to measure and is customized to meet the needs of each and every property. Aside from an intuitive design, ALICE is not only more powerful, but also more affordable than most of the existing systems in the market.
While much of the technology in the space can feel cumbersome and antiquated, ALICE “certainly looks more user friendly and I think our staff will really like it. I like how simple in design and direction it is. Less is more when it comes to getting things accomplished across departments,” says Goldman. The ALICE team believe in infusing their service with hospitality-grade service, building technology that is as intuitive as it is powerful, and supporting their clients with 24/7 support. According to Goldman, “The user experience is great...super user friendly. We like the single platform aspect as well. The system does it all!”
amsterdam hospitality group,
new york city,
ALICE enables hotels by providing a single platform to connect concierge, front desk and housekeeping, while also giving the end consumer an entirely new way to engage with their hotel through a mobile application and SMS.
Contact: Lola Feiger
ALICE Named to Inc.’s Best Workplaces of 2019
Walker Hotel Chooses a Multi-Property Operations Platform for Its Expansion
Transportation Booking Just Got Easier for Concierges at Firmdale Hotels
New Research Shows 81 Percent of Consumers Want Experience Recommendations From Their Hotels
ALICE Accelerates Expansion Throughout Europe
“We Love ALICE Because It’s a One-Stop Shop”
Why You Are a Difficult Hospitality Employee
Times Square Hotel Goes to Auction on RealINSIGHT Marketplace on April 8th
ALICE Helps the Luxury Chablé Resort Take Communication and Staff Operations to the Next Level
How Luxury Hospitality Brand AKA Standardizes Operations Across 10 of Their Properties
Forbes Travel Guide Chooses ALICE as Their Official Staff Operations Technology for 2019
South Congress Hotel Graduates From Google Hangouts to Software Optimized for Staff Communication and Task Management
Bahia Hotel & Beach House Takes Service and Operations From 'Great to Excellent'
ALICE Sweeps the 2019 HotelTechAwards
New Research Finds a Majority of Hotel Guests Rank Unfriendly Staff as Most Frustrating Part of Their Stay
How Viceroy Los Cabos Creates an Immersive Guest Experience
Paramount Lodging Advisors Sells Ocean Front Gold Beach Inn, Ireland’s Rustic Lodges & RV Park and Ireland’s Commercial Income Property in OR
ALICE Announces the Appointment of Alissa Hendel as Senior Vice President for Strategic Partnership and Brands
ALICE Celebrated As the #1 Best Place to Work in Hotel Tech 2019
NIZUC Resort & Spa Selects ALICE to Enhance Guest Satisfaction and Achieve Operational Excellence
Please login or register to post a comment.