For the third year in a row, ALICE is named the #1 Concierge Software by Hotel Tech Report.

ALICE is excited to announce its success in the 2020 HotelTechAwards, taking top honors in several categories. The hotel operations start-up was named the Best Concierge Software, Best Mobile Guest App, and a Finalist in Staff Collaboration Software (Best in North America) by Hotel Tech Report. ALICE was also on the list of Top Ten Best Places to Work in Hotel Tech for the third year in a row. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. More than 100,000 hoteliers across 2,500 hotels around the world use ALICE.

Additionally, ALICE was a finalist in the Facilities Maintenance Management category with its Preventative Maintenance Software and a finalist in the Housekeeping Software category. The HotelTechAwards are the industry’s only data-driven awards platform, with winners determined not by a handful of judges, but by a global community comprised of thousands of verified hotel technology users across more than 120 countries. Each month, more than 40,000 hotel industry professionals use to make informed purchasing decisions.

“We are thankful that hoteliers think so highly of ALICE,” said Alex Shashou, ALICE Co-Founder and President. “The HotelTechAwards are a powerful stamp of approval for any company to possess and for hoteliers to trust. Each year we celebrate the positive customer feedback and also take suggestions for improvement to continually enhance our product and the user experience.”

Verified users applauded ALICE’s software design and functionality in their reviews. Customers also praised the software’s ability to increase productivity and organize work flow.

“The ALICE Platform provides a slick UX and intuitive UI which our end-users love!”
-Director of Hospitality Information Technology at a Resort in The Woodlands, TX

“The communication within our 42-acre resort has been improved since using ALICE. Overall efficiencies from a management perspective have lived up to the expectation! We are excited to launch ALICE Housekeeping next year.”
-Director of Rooms at a Boutique Hotel in Paradise Valley, CA

 “I like ALICE because it is reliable, user-friendly, easy to navigate and has a nice look to it!”
-Hotel Manager at a Resort in Las Vegas, NV

The 2020 HotelTechAwards wrapped up a year of recognition and growth for ALICE. In 2019 ALICE’s Housekeeping Software was nominated for an IxDA Award for its ability to connect users and optimize performance, and ALICE was also highlighted by Amazon for its approach to solving complex data migration challenges.

“Hospitality is about listening and anticipating the needs of others. In our job, that means delivering powerful ideas and solutions to our hoteliers so they can look after their guests and their staff. This year we look forward to continuing to surprise and delight our users with product features they didn’t know they needed. We are just thrilled that the tools we’ve built have made such an impact,” adds Shashou.

To read more customer reviews and view ratings of ALICE’s suite of solutions, head to the company profile on Hotel Tech Report, and visit to schedule a customized demo.