Nobody Asked Me, But… No. 270: Hotel History: Hotel Martinique (1910)

Stanley Turkel | August 25, 2022

Nobody Asked Me, But… No. 268: Hotel History: Wentworth by the Sea

Stanley Turkel | July 12, 2022

Education

NYU School of Professional Studies to Launch New Certificate Program in Conference Center Management

NYU School of Professional Studies | November 6, 2014

NEW YORK, November 10, 2014 – Conference centers today represent a distinct, highly complex segment of the global meetings industry, and today's managers face unique challenges that require appropriate skills and training. To help address the needs of this growing hospitality and tourism sector, the NYU School of Professional Studies Tisch Center for Hospitality and Tourism (sps.nyu.edu) will launch a new Certificate in International Conference Center Management this spring, one of the first noncredit certificate programs that specifically focus on international conference center management. Developed in consultation with the Internat...

Maestro Launches eLearning; Flexible Online Training Quickly Boosts Staff Productivity

Maestro Property Management Solution | October 7, 2014

How Do You Keep Staff and Management Skills Sharp? Log In for Easy-to-Use eLearning Modules That Stream 24/7 to Any Mobile or Desk Top Device Markham, ON - October 8, 2014 - NORTHWIND-Maestro released a new eLearning tool that boosts staff productivity with online tutorials, documentation, and streaming videos for quick, flexible mastery of all Maestro Property Management modules whenever busy schedules permit. Maestro eLearning includes a management dashboard that allows supervisors to design eLearning agendas for any module and track staff progress. NORTHWIND-Maestro PMS is the leading provider of solutions that increase revenue and c...

Nobody Asked Me, But… No. 126; Hotel History: Libby’s Hotel and Baths; Quote of the Month

Stanley Turkel, CMHS | July 1, 2014

By Stanley Turkel, CMHS 1. Hotel History: Libby's Hotel and Baths In the late 1920's the stock market was soaring, businesses were enjoying record profits and developers were constructing new buildings at a rapid pace. Mortgage companies began offering mortgage-backed securities, a new type of investment. One of the new buildings was the 12-story Libby's Hotel and Baths, built in 1926 at the corner of Chrystie and Delancey Streets in New York's lower east side. It was the first all-Jewish luxury hotel with an ornate swimming pool, modern gym, Russian-Turkish baths and lounges open to the entire community. The developer was Max Ber...

Educational Institute Wins Bronze Telly Award for Controlling Alcohol Risks Effectively (CARE) Video

the American Hotel & Lodging Educational Institute | April 22, 2014

Orlando, Florida, April 2014-The American Hotel & Lodging Educational Institute (EI) has won a Bronze Telly in the 35th annual Telly Awards, which honors outstanding production in the field of video, for its "Controlling Alcohol Risks Effectively® (CARE) for Servers" training video. EI has been awarded more than 16 bronze Tellys and one Silver Telly in the area of Corporate Training as finalists in this annual award competition. The competition had nearly 12,000 entries from all 50 states and numerous countries. The "Controlling Alcohol Risks Effectively® for Servers" video was filmed at the Wyndham Grand Orlando Resort Bonnet Cre...

PolyU Study Finds More Differentiation Needed in Promoting South Pacific Destinations

PolyU's School of Hotel and Tourism Management | April 21, 2014

April 21, 2014 - Australian tourists tend to consider South-Pacific destinations as largely similar, notes Dr Stephen Pratt of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University in a recently published research article. Destinations, he shows, are broadly substitutable for each other. Yet there is sufficient scope to enhance the attractiveness of less well-known islands to this, the region's largest tourist group. Dr Pratt assesses Australian tourist perceptions of similarities and differences among four South-Pacific destinations, and argues that marketing organisations need to strike a balance be...

Educational Institute Celebrates 10 Years in China with Extended Visit

the American Hotel & Lodging Educational Institute | April 21, 2014

Orlando, Florida, April 2014-Several senior executives of the American Hotel & Lodging Educational Institute (EI) will visit China for ten days in April to celebrate the Educational Institute's decade-long presence in that country. Robert L. Steele III, CHA, president and COO; Brenda L. Vazquez, CMHS, CGSP, senior vice president, marketing; Ed Kastli, CMHS, CGSP, vice president, international sales; and Leon Shi, CHE, EI's country manager of operations for China, will travel throughout China to locations in Shanghai, Guangdong, Shenzhen, Tianjin, and Beijing. They will meet with EI's regional partners, address academic institutions ...

World’s Top 30 Indoor Entertainment Centers: Theme Parks Focus on Education and Entertainment Part 2

Jeff Coy | July 11, 2013

A Profile of the World's Top 30 Largest Indoor Entertainment Centers By Jeff Coy, ISHC Ten (10) of the world's top 30 largest indoor entertainment centers are focused on education mixed with entertainment, a concept now called edutainment, while 9 are focused on providing a themed experience with characters such as Iron Man and Spider Man. Six centers specialize in providing amusements & thrill rides and 3 feature high-tech games and motion simulators. Large indoor theme parks, indoor amusement parks and family entertainment centers are a relatively new phenomenon. No one had studied indoor entertainment facilities as a special grou...

5 Stars vs. 4 Stars: What’s the Difference?

Bryan K Williams | January 12, 2009

by Bryan K. Williams January 2009 - Championship winning coaches have a habit of demanding excellence from everyone on their team. They never tolerate mediocrity from anyone. Incredibly high standards are discussed everyday (yes, everyday). This article, however, is not about sports. Nor is it about AAA ratings, Mobil ratings, or Michelin Guide ratings. It is about what separates very good from exceptional. I've had the privilege to work with 5-star hotels, restaurants, and spas. I have also worked with 4-star establishments. The difference between the two is like night and day. 4 star properties are reputable and very good. In most cas...

The Greatest Bellman I Ever Met…

B.Williams Enterprise, LLC | April 3, 2006

by Bryan K. Williams, April 2006 In my current role as corporate director of training and organizational effectiveness, I travel quite regularly, and am able to experience service at some of the finest hotels in the world. In fact, I consider myself to be an expert in not only assessing world-class service, but delivering world-class service as well. During a recent business trip to Chicago, Illinois, I stayed at one of that city's finest hotels, and was thoroughly impressed with the flawless execution of virtually every service detail. Particularly, I was privileged to have been "roomed" by the most professional and genuine bellman I ...