KTN President Doug Kennedy Addresses Questions About His Monthly Training Webcast Series
Doug Kennedy | July 11, 2023
IDeaS Announces the Fabian Specht Future Revenue Innovator Scholarship Winners
IDeaS | May 10, 2023
Education
SHATEC and PolyU’s SHTM Sign MOU to Launch Hotel Management Degree Program in Singapore
School of Hotel and Tourism Management | December 1, 2014
December 1, 2014 - SHATEC, the training arm of the Singapore Hotel Association, recently inked a Landmark Memorandum of Understanding (MOU) with one of Asia's top universities in hospitality and tourism management - the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU). The educational partnership will see both institutions collaborate to deliver quality hospitality and tourism education in Singapore. The purpose of the MOU is to establish the collaboration between SHATEC and SHTM, by launching a degree programme in hotel management by The Hong Kong Polytechnic University in Singapore. With th...
PolyU and Hotel ICON Launch Second “Tomorrow’s Guestrooms” Competition; Focus on Future Room Design
PolyU's School of Hotel and Tourism Management | November 25, 2014
25 November 2014 - What is the hotel room of the future? How does it appeal to the next generation of connected world travellers? The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) and Hotel ICON are determined to find out with their designated rooms for research and development - "Tomorrow's Guestrooms". Following the success of the first round of the "Tomorrow's Guestrooms" competition last year with technology as the theme, the SHTM recently announced design as the theme of the second round. The "Tomorrow's Guestrooms Design Competition - The Hotel Room of the Future" is being held from ...
Cornell Study Introduces a “Canary” for Hotel Loan Delinquencies; Provides Metric for Early Warning
The Center for Hospitality Research | November 25, 2014
Ithaca, NY, November 25, 2014 - A study from Cornell introduces a new metric that gives an early warning of distress in the hotel mortgage market. This new "canary in the coal mine" is called the relative risk premium, which is based on the changes in the loan rates charged on hotel loans as compared to loans for office buildings. The relative risk premium is explained in a report from the Cornell Center for Hospitality Research (CHR): "Relative Risk Premium: A New "Canary" for Hotel Mortgage-Market Distress," by Jan A. deRoos, Crocker H. Liu, and Andrey D. Ukhov. All three are faculty members at the Cornell University School of Hotel A...
Aariana Hospitality International Is AHLEI’s Newest Partner in Malaysia
the American Hotel & Lodging Educational Institute (AHLEI) | November 13, 2014
Orlando, Florida, November 2014 - The American Hotel & Lodging Educational Institute (AHLEI) has signed an international partner agreement with Aariana Hospitality International, a new hospitality management company in Kuala Lumpur, Malaysia. The company offers management services, technical services, procurement, and training services, including pre-opening, performance management, and talent development. Aariana Hospitality International's executive team has more than 100 years of hotel experience and is led by president and CEO Reginald T. Pereira. Pereira was the CEO of the Malaysian Association Hotels, a position he held for se...
PolyU Studies Traveler Profiles & Behavior for Long-Haul vs. Short-Haul In-Bound Travel to Hong Kong
PolyU's School of Hotel and Tourism Management | November 11, 2014
11 November 2014 - The business tourism market is not homogenous, according to Professor Bob McKercher and Grace Ho of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University in a recently published research paper. The "filtering effect" of distance influences the tourist profiles and behavioural patterns of business visitors from short- and long-haul source markets. Focusing on in-bound tourists to Hong Kong, the researchers reveal that despite general similarities, the two types of visitor have different profiles and travel, activity and expenditure patterns. Knowledge of these differences, they argue...
Dr. Peter Ricci Scholarship, Through HSMAI South Florida – Now in Its 2nd Year
Florida Atlantic University (FAU) | November 7, 2014
A note from 2014 Dr. Peter Ricci HSMAI South Florida Scholarship recipients: Tara & Nicole Wengert As seniors in the Hospitality Management program at Florida Atlantic University, we have learned a lot about this unique industry. Being twins has allowed us to experience this journey together where we were also able to learn about ourselves as individuals. We first started our paths to the field by taking Culinary Arts at Atlantic Technical High School in Coconut Creek, FL. The passion that the people had in that field and their amazing and heartwarming personalities are what ultimately led us to our chosen major. Hospitality Managem...
NYU School of Professional Studies to Launch New Certificate Program in Conference Center Management
NYU School of Professional Studies | November 6, 2014
NEW YORK, November 10, 2014 – Conference centers today represent a distinct, highly complex segment of the global meetings industry, and today's managers face unique challenges that require appropriate skills and training. To help address the needs of this growing hospitality and tourism sector, the NYU School of Professional Studies Tisch Center for Hospitality and Tourism (sps.nyu.edu) will launch a new Certificate in International Conference Center Management this spring, one of the first noncredit certificate programs that specifically focus on international conference center management. Developed in consultation with the Internat...
Maestro Launches eLearning; Flexible Online Training Quickly Boosts Staff Productivity
Maestro Property Management Solution | October 7, 2014
How Do You Keep Staff and Management Skills Sharp? Log In for Easy-to-Use eLearning Modules That Stream 24/7 to Any Mobile or Desk Top Device Markham, ON - October 8, 2014 - NORTHWIND-Maestro released a new eLearning tool that boosts staff productivity with online tutorials, documentation, and streaming videos for quick, flexible mastery of all Maestro Property Management modules whenever busy schedules permit. Maestro eLearning includes a management dashboard that allows supervisors to design eLearning agendas for any module and track staff progress. NORTHWIND-Maestro PMS is the leading provider of solutions that increase revenue and c...
Nobody Asked Me, But… No. 126; Hotel History: Libby’s Hotel and Baths; Quote of the Month
Stanley Turkel, CMHS | July 1, 2014
By Stanley Turkel, CMHS 1. Hotel History: Libby's Hotel and Baths In the late 1920's the stock market was soaring, businesses were enjoying record profits and developers were constructing new buildings at a rapid pace. Mortgage companies began offering mortgage-backed securities, a new type of investment. One of the new buildings was the 12-story Libby's Hotel and Baths, built in 1926 at the corner of Chrystie and Delancey Streets in New York's lower east side. It was the first all-Jewish luxury hotel with an ornate swimming pool, modern gym, Russian-Turkish baths and lounges open to the entire community. The developer was Max Ber...
Educational Institute Wins Bronze Telly Award for Controlling Alcohol Risks Effectively (CARE) Video
the American Hotel & Lodging Educational Institute | April 22, 2014
Orlando, Florida, April 2014-The American Hotel & Lodging Educational Institute (EI) has won a Bronze Telly in the 35th annual Telly Awards, which honors outstanding production in the field of video, for its "Controlling Alcohol Risks Effectively® (CARE) for Servers" training video. EI has been awarded more than 16 bronze Tellys and one Silver Telly in the area of Corporate Training as finalists in this annual award competition. The competition had nearly 12,000 entries from all 50 states and numerous countries. The "Controlling Alcohol Risks Effectively® for Servers" video was filmed at the Wyndham Grand Orlando Resort Bonnet Cre...
PolyU Study Finds More Differentiation Needed in Promoting South Pacific Destinations
PolyU's School of Hotel and Tourism Management | April 21, 2014
April 21, 2014 - Australian tourists tend to consider South-Pacific destinations as largely similar, notes Dr Stephen Pratt of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University in a recently published research article. Destinations, he shows, are broadly substitutable for each other. Yet there is sufficient scope to enhance the attractiveness of less well-known islands to this, the region's largest tourist group. Dr Pratt assesses Australian tourist perceptions of similarities and differences among four South-Pacific destinations, and argues that marketing organisations need to strike a balance be...
Educational Institute Celebrates 10 Years in China with Extended Visit
the American Hotel & Lodging Educational Institute | April 21, 2014
Orlando, Florida, April 2014-Several senior executives of the American Hotel & Lodging Educational Institute (EI) will visit China for ten days in April to celebrate the Educational Institute's decade-long presence in that country. Robert L. Steele III, CHA, president and COO; Brenda L. Vazquez, CMHS, CGSP, senior vice president, marketing; Ed Kastli, CMHS, CGSP, vice president, international sales; and Leon Shi, CHE, EI's country manager of operations for China, will travel throughout China to locations in Shanghai, Guangdong, Shenzhen, Tianjin, and Beijing. They will meet with EI's regional partners, address academic institutions ...
World’s Top 30 Indoor Entertainment Centers: Theme Parks Focus on Education and Entertainment Part 2
Jeff Coy | July 11, 2013
A Profile of the World's Top 30 Largest Indoor Entertainment Centers By Jeff Coy, ISHC Ten (10) of the world's top 30 largest indoor entertainment centers are focused on education mixed with entertainment, a concept now called edutainment, while 9 are focused on providing a themed experience with characters such as Iron Man and Spider Man. Six centers specialize in providing amusements & thrill rides and 3 feature high-tech games and motion simulators. Large indoor theme parks, indoor amusement parks and family entertainment centers are a relatively new phenomenon. No one had studied indoor entertainment facilities as a special grou...
5 Stars vs. 4 Stars: What’s the Difference?
Bryan K Williams | January 12, 2009
by Bryan K. Williams January 2009 - Championship winning coaches have a habit of demanding excellence from everyone on their team. They never tolerate mediocrity from anyone. Incredibly high standards are discussed everyday (yes, everyday). This article, however, is not about sports. Nor is it about AAA ratings, Mobil ratings, or Michelin Guide ratings. It is about what separates very good from exceptional. I've had the privilege to work with 5-star hotels, restaurants, and spas. I have also worked with 4-star establishments. The difference between the two is like night and day. 4 star properties are reputable and very good. In most cas...
The Greatest Bellman I Ever Met…
B.Williams Enterprise, LLC | April 3, 2006
by Bryan K. Williams, April 2006 In my current role as corporate director of training and organizational effectiveness, I travel quite regularly, and am able to experience service at some of the finest hotels in the world. In fact, I consider myself to be an expert in not only assessing world-class service, but delivering world-class service as well. During a recent business trip to Chicago, Illinois, I stayed at one of that city's finest hotels, and was thoroughly impressed with the flawless execution of virtually every service detail. Particularly, I was privileged to have been "roomed" by the most professional and genuine bellman I ...
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