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Women-Led Businesses: Getting the Female Founders’ Perspective

Dr. Nicole Rosenkranz and Dr. Sowon Kim | October 10, 2019

Education

Florida International University Welcomes David Grutman as Its Next Hospitality Guest Professor

the Chaplin School of Hospitality & Tourism Management | October 30, 2019

MIAMI, FL. – October 2019 – David Grutman is bringing his experience as a Miami-based hospitality and nightlife entrepreneur to the Chaplin School of Hospitality & Tourism Management at FIU. Known for his success with LIV at the Fontainebleau, followed by many other Miami nightclub and restaurant ventures, Grutman will teach a class at the Chaplin School of Hospitality & Tourism Management covering the key elements of conceptualizing a hospitality venture, from marketing and public relations, to finance and human resources. “The David Grutman Experience: The Class” will be offered to hospitality management students at FIU ...

Leadership Lessons: Pull the Weeds

Bryan K. Williams | October 29, 2019

By Dr. Bryan K. Williams Do you know what annoys a gardener more than anything else? A weed. They hate weeds. As soon as a weed rears its head the gardener pulls it out! In my analogy, the "gardener" is the leader and the "weed" is not the problem employee... it is the undesirable behavior (blaming other depts, bad attitude, etc). If your goal is to have a thriving garden (team), here are some keys to note regarding weeds: *You never have to try to make weeds grow. *Weeds don't start big. They always start small. *It's always easier to pull weeds when they are small. *Weeds are a sign of neglect. Whenever you see weeds, it mean...

Beonprice Academy Prepares Future Revenue Management Superstars

Beonprice | October 24, 2019

Launch of online learning platform, Beonprice Academy, provides revenue training to hotel professionals Beonprice tackles skills gap in hotel revenue management in its latest development  Revenue management at the forefront of marketing and pricing strategies ttg 24 October 2019: Identifying a skills-gap in the hotel sector, Spanish-based Revenue Management System (RMS) provider Beonprice (www.beonprice.com) has unveiled the Beonprice Academy. The new online learning platform provides hotel professionals with vital training in Revenue Management, an area key to a hotel’s profitability. The Basic certification is suited ...

Nobody Asked Me, But… No. 221: Hotel History: Hotel Florence

Stanley Turkel | October 22, 2019

By Stanley Turkel, CMHS Hotel History: Hotel Florence The Hotel Florence is a former operating hotel located in the Pullman Historic District on the far south side of Chicago, Illinois. In 1880, the railroad pioneer George Pullman purchased a site of 3,500 acres near Lake Calumet on the Illinois Central Railroad. With demand exploding for his sleeping railroad cars. Pullman decided to build the largest factory to produce them and a company town to house his employees and their families. Pullman believed that if he built a town without saloons and agitators, his workers would be forever loyal to the Pullman creed. Pullman City ultimately...

Hoteliers of All Levels Can Benefit From Joining a Local Toastmasters International Club

Cathy Cook | October 11, 2019

By Cathy Cook When I started my management career at the Front Desk, I had no problems working side by side with my associates on the front lines taking care of our guests and putting on a show for my audience every day! But when it came to be standing up in front of my department and presenting an agenda or leading a meeting, I felt panicked and I would perspire and forget what I had to say. I knew I needed help in my presentation skills. Thankfully it was around that time that I found a non-profit organization called Toastmasters International, which I have been a member of for almost 18 years. Just recently, I achieved status as a Di...

Women-Led Businesses: Getting the Female Founders’ Perspective

Dr. Nicole Rosenkranz and Dr. Sowon Kim | October 10, 2019

By Dr. Nicole Rosenkranz and Dr. Sowon Kim How does a woman do business in a male-dominated context? Three female CEOs share their perspectives on gender-bias for entrepreneurs and how to overcome it. June 14, 2019, the second Grève de la femme (women’s strike) in Swiss history took place after the first 28 years ago. Over half a million women took to the streets in protest of gender inequality. Unfortunately, the world today still shows a large gap in the appreciation of both genders in the business world and beyond. Currently, 35.3% of entrepreneurs are women (FSO, 2016) and 31% of SMEs are led by women (USAM, 2017) in Switzerland....

Georgia Officials Partner With Hotel Industry to Combat Human Trafficking

AHLA | October 2, 2019

ATLANTA, GA (October 2, 2019) – Today, Governor Brian Kemp, First Lady Marty Kemp, Senator David Perdue, Attorney General Chris Carr, Congressman Doug Collins and Georgia Speaker Pro-Tempore Jan Jones partnered with the American Hotel & Lodging Association (AHLA), Asian American Hotel Owners Association (AAHOA) and the Georgia Hotel & Lodging Association (GHLA) to raise awareness across the state for a unified approach to combatting human trafficking. As part of this effort, they joined the hotel industry for a human trafficking prevention training session, hosted at the InterContinental Buckhead Atlanta hotel, for hundreds of Atlan...

Nobody Asked Me, But… No. 220: Hotel History: The Heathman Hotel

Stanley Turkel | October 2, 2019

Hotel History: The Heathman Hotel The original Heathman Hotel was built in 1926 one block from the current structure by George Heathman for $1 million. Because of the success of the original hotel, Heathman immediately started construction of a new 10-story concrete structure designed by the architectural firm of DeYoung and Raold. The New Heathman Hotel was designed in the Jacobean Revival style and was Portland’s largest construction project to that date. When it opened, Governor I. L. Patterson and Mayor George Luis Baker made dedication speeches while radio station KOIN featured a live band. The Oregon Journal described the Heathman ...

IHG Partners With JA Worldwide to Help Young People Build Skills and Experience in Hospitality

IHG | September 26, 2019

Announced ahead of UN World Tourism Day, partnership highlights opportunities available to young people in the tourism industry IHG® (InterContinental Hotels Group), one of the world’s leading hotel companies, has today announced a global partnership with JA (Junior Achievement) Worldwide, one of the world’s largest youth-serving NGOs, which focuses on preparing young people for future employment and entrepreneurship. The year-long partnership will support more than 750 young people as they gain skills and experience in hospitality in nine major markets around the world, including the US, Canada, Mexico, UK, France, Germany, UAE, Japa...

PolyU School of Hotel and Tourism Management Celebrates 40 Years

PolyU’s School of Hotel and Tourism Management | September 23, 2019

Legendary hotelier P. R. S. Oberoi honoured with SHTM Lifetime Achievement Award (23 September 2019) The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) celebrated its “Splendid 40 Years” by hosting a gala dinner at Hotel ICON, the SHTM’s world-class teaching and research hotel, on 20 September 2019. Close to 400 guests from around the world attended the occasion in celebration of the School’s 40th anniversary. Addressing at the gala dinner, Professor Philip C. H. CHAN, Deputy President and Provost of PolyU said, “The year 2019 is a special year for the SHTM as the School celebrate...

Nobody Asked Me, But… No. 219: Hotel History: Josh Billings on Hotels One Hundred and Forty-Eight Years Ago

Stanley Turkel | September 11, 2019

Hotel History: Josh Billings on Hotels One Hundred and Forty-Eight Years Ago Josh Billings was the pen name of the 19th century American humorist Henry Wheeler Shaw (1818-1885). He was a famous humor writer and lecturer in the United States during the latter half of the 19th century. He is often compared to Mark Twain. Shaw was born in Lanesborough, Massachusetts. His father, Henry Shaw, served in the United States House of Representatives from 1817 and his grandfather, Samuel Shaw, also served in the Congress from 1808-1813. Shaw attended Hamilton College but was expelled in his second year for removing the clapper of the campus bell....

Hotels in North Texas Are Getting a New Tool to Prevent Human Trafficking

Businesses Ending Slavery and Trafficking (BEST) | September 5, 2019

Dallas, TX (September 5, 2019) – The Hotel Association of North Texas (HANTX) today announced a new partnership with the Seattle-based nonprofit, Businesses Ending Slavery and Trafficking (BEST) to make human trafficking awareness training available to all HANTX members and their staffs, free of charge. BEST provides training in human trafficking prevention, and BEST’s Inhospitable to Human Trafficking training, sponsored by AAHOA, will now be available to help hotel employees in North Texas learn the indicators of human trafficking and how to safely report it to law enforcement. This partnership will give more hotel owners in North Texa...

Hotel Equities Onboards New Class of Management Trainees

Hotel Equities | September 3, 2019

Manager in Training program elevates next generation of hospitality leaders Atlanta, GA – September 3, 2019 – Hotel Equities (HE) welcomed a new class of trainees to its Manager in Training (MIT) program. The new group is HE’s fourth class of trainees to embark on its MIT program, first rolled-out in 2015. The program was designed for recent college graduates who have an interest in the hospitality industry. Following a series of interviews, seven individuals were selected to participate in the program. Kareem Downer, a graduate of Georgia State University; Lauren Cohen, a graduate of Florida State University; Cammie Nguyen, a gra...

Radisson Hotel Group Begins Roll-Out of Its New Global Responsible Business Training Program

Radisson Hotel Group | August 29, 2019

Radisson Hotel Group is proud to announce the introduction of its new global Responsible Business training program, Living and Leading Responsible Business. Set to be rolled out worldwide over the next 16 months, the new program will cement Radisson Hotel Group’s position as a Responsible Business leader and will give team members the tools they need to drive standards and best practices. Taking responsibility for the environment and local community has long been important to Radisson Hotel Group, one of the world’s largest and most dynamic hotel groups. It has been a vital part of the group’s broader commitment to sustainable develo...

Penn State School of Hospitality Management and Alumni Society to Honor President and CEO of Hilton, Christopher Nassetta, in 2020

PSHRS | August 21, 2019

Barron Hilton receiving the PSHRS Hospitality Executive of the Year Award in 1969 from Walter J. Conti,  PSHRS President UNIVERSITY PARK, Pa. -- August 21, 2019 -- The Penn State School of Hospitality Management in the College of Health and Human Development and the Penn State Hotel & Restaurant Society (PSHRS) have named Christopher J. Nassetta, president and chief executive officer for Hilton, as the 2020 Hospitality Executive of the Year. Hilton is one of the world’s leading hospitality companies that owns, manages, franchises, and leases thousands of properties across the globe. The School of Hospitality Management and PSHRS...

Nobody Asked Me, But… No. 218; Hotel History: Raymond Orteig and Charles Lindbergh

Stanley Turkel | August 20, 2019

By Stanley Turkel, CMHS Hotel History: Raymond Orteig and Charles Lindbergh Raymond Orteig (1870-1934) was the New York City hotel owner who offered the $25,000 Orteig Prize to the first aviator to fly between New York City and Paris. In 1919, Raymond Orteig, a practically unknown New York City hotel owner, issued an extraordinary challenge to the fledgling flying world. Enthralled by tales of pioneer aviators, the French-born Orteig, who owned the Brevoort and Lafayette Hotels in New York City, offered a purse of $25,000 to be awarded to “the first aviator who shall cross the Atlantic in a land or water aircraft (heavier than air)...

Boston University School of Hospitality Administration Names New Program Chairs for Graduate and Undergraduate Degrees

Boston University School of Hospitality Administration | August 20, 2019

(August 20, 2019) Boston, MA - Boston University's School of Hospitality Administration (BU SHA) Dean Arun Upneja, PhD, has named Leora Halpern Lanz, ISHC, as Program Chair of the School's Master of Management in Hospitality (MMH), and Dr. Suzanne Markham Bagnera as Chair of the School's undergraduate program. According to Dean Upneja, PhD., "With the championing of these two experienced professionals, our goal is to further elevate the successful curricula and industry integration of our renowned School." Leora Halpern Lanz, ISHC, who has for the last four years also served as Marketing Lecturer at the undergraduate and graduate levels, t...

Mentoring in the Hospitality Industry: Insuring the Vibrancy for the Next Wave

Gary Hernbroth | August 5, 2019

By Gary Hernbroth “You’re never too good to get some help.” So says Shelby Hohenshil, 23, and just a year out of Michigan State University where she graduated last year from The School of Hospitality Business. But in some ways she has the wisdom of a wizened veteran when it comes to knowing what it takes to forge a successful career. Shelby landed a job right out of college at the monster-sized Hyatt Regency Chicago, the Windy City’s largest hotel at 2,032 rooms. But she has no misgivings. She knows she didn’t do it alone. “My mentor during my senior year at MSU played a huge role in getting me out of my comfort zone,...

Nobody Asked Me, But… No. 217, Hotel History: Catskill Mountain Resort Hotels

Stanley Turkel | July 30, 2019

By Stanley Turkel, CMHS Hotel History: Catskill Mountain Resort Hotels This is the story of an area of 250 square miles, approximately an hour and a half drive northwest of New York City, which over the course of last century became a resort phenomenon unlike any other. The area had attracted tourists since the post-Civil War years because of its visual appeal and accessibility via two railroad lines, the Ontario & Western and the Ulster & Delaware. The new arrivals came up to the Catskill Mountains to settle, to farm, and to escape the unhealthy environment of urban tenement life. The message came back to New York’s lower Ea...

Hotel Industry Releases Public Service Announcement, Unites Around Nationwide Day of Action to Fight Human Trafficking

AHLA | July 30, 2019

Washington (July 30, 2019) – As part of the hotel industry’s ongoing commitment to combat human trafficking, today the American Hotel and Lodging Association (AHLA) launched a public service announcement (PSA) raising awareness about the No Room for Trafficking Campaign, which unites the industry around a single, comprehensive approach to fight human trafficking. The launch of the PSA also marks the No Room for Trafficking Day of Action, where hoteliers across the country are uniting and taking action by hosting training sessions for employees, raising awareness on their properties and pledging their commitment to the No Room for T...

When Beauty Signifies Quality

POLYU’S SCHOOL OF HOTEL AND TOURISM MANAGEMENT | July 30, 2019

July 30, 2019 -- When making hotel bookings online, potential guests’ expectations of service quality are influenced by the aesthetics of the hotel’s website, according to Dr. Ksenia Kirillova and Ms. Janelle Chan of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. In a recent experimental study the researchers manipulated the level of attractiveness portrayed by a hotel website’s photos to examine how aesthetics influenced perceptions of quality and intention to book. Their results provide important insights into how hotel managers can use visually attractive images to stimulate positive percep...

Hospitality Upgrade Announces Recipient of the John Cahill Student Seat for the 2019 CIO Summit

The CIO Summit | July 23, 2019

Boston University Student in Hospitality Administration Selected ATLANTA, July 23, 2019 – Hospitality Upgrade Publisher and President Rich Siegel today announced the next recipient of the John Cahill student seat will be Smit Patel, a graduate student of the Boston University School of Hospitality Administration program. The upcoming CIO Summit will be held Sept. 4-6, 2019, in Boston. “Smit possesses a keen interest in learning all aspects of the hotel ownership and asset management disciplines. He has strong aptitudes in project management and sales modeling, and he has used his technical, operational and interpersonal skills in se...

Penn State School of Hospitality Management Receives $4 Million From Marriott Foundation

Penn State School of Hospitality Management | July 23, 2019

University Park, PA—In recognition of a $4 million gift by The J. Willard and Alice S. Marriott Foundation, University leaders have approved renaming the Oak Building in the Foundation’s honor. The Marriott Foundation’s commitment, part of a broader, ongoing fundraising effort to renovate the building and support future programing, is creating a dedicated space to encourage innovation and inclusion within Penn State’s School of Hospitality Management. The Penn State Board of Trustees approved naming The J. Willard and Alice S. Marriott Foundation Building at its meeting on Friday, July 19. Renovations to The J. Willard and Alice S....

Nobody Asked Me, But… No. 216: Hotel History: Ellsworth M. Statler

Stanley Turkel | July 9, 2019

By Stanley Turkel, CMHS Hotel History: Ellsworth M. Statler In 1950, the hotel industry named Ellsworth Milton Statler “Hotel Man of the Half Century”, even though he had been dead for 22 years. Statler’s impact on inn-keeping was so great, no one else even came close. While many considered Statler the premier hotel figure, he was not a typical executive. A plain, rugged man who started to work at the age of nine, he continued to wear twenty dollar suits and four dollar shoes even after he became successful, and resembled Will Rogers more than Rudolph Valentino. When Statler began in the hotel business, the following practic...

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