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Education

Cornell Hospitality Roundtables Identify Brand and Restaurant Strategies

The Center for Hospitality Research | July 17, 2013

Ithaca, NY, July 17, 2013 - Future strategies for restaurant system operation and ownership and new approaches for brand management were highlighted in two recent Cornell hospitality roundtables, as detailed in recently released proceedings. Key topics in the Branding Roundtable included maintaining a brand's points of difference, while the roundtable on Emerging Trends in Restaurant Ownership and Management addressed new ownership structures. Both roundtables dug into the implications of social media for brand management. The proceedings are available at no charge from the Cornell Center for Hospitality Research (CHR) at the School of ...

PolyU Study Finds Overcapacity Problem Looming for Hong Kong Hotels

July 16, 2013

July 16, 2013 - Hong Kong hotels are facing a serious problem of overcapacity that is likely to become more severe over the coming years, according to Dr Henry Tsai of the School of Hotel and Tourism Management (SHTM) and a co-researcher. In a recently published research paper the pair note that although there is consistently high demand for hotels in the city, demand forecasts indicate a significant shortfall in likely booking when compared to the rooms available. The failure to implement strategies to improve this situation, they suggest, will decrease the profitability of Hong Kong's hotels, and significantly increase their operation...

New Edition of EI’s Security and Loss Prevention Management Textbook Features Major Updates

American Hotel & Lodging Educational Institute | July 12, 2013

Lansing, Michigan, July 2013 - The new edition of Security and Loss Prevention Management, published by the American Hotel & Lodging Educational Institute (EI), features three new chapters, a more global focus, and bonus online resources for instructors and students. Written by David M. Stipanuk and Raymond C. Ellis Jr., this textbook has been substantially updated to reflect current safety and security issues in the hospitality industry, presenting best practices and guidance related to risk management in the hospitality workplace. New chapters have been developed on the legal aspects of hotel security and safety, day-to-day safety...

World’s Top 30 Indoor Entertainment Centers: Theme Parks Focus on Education and Entertainment Part 2

Jeff Coy | July 11, 2013

A Profile of the World's Top 30 Largest Indoor Entertainment Centers By Jeff Coy, ISHC Ten (10) of the world's top 30 largest indoor entertainment centers are focused on education mixed with entertainment, a concept now called edutainment, while 9 are focused on providing a themed experience with characters such as Iron Man and Spider Man. Six centers specialize in providing amusements & thrill rides and 3 feature high-tech games and motion simulators. Large indoor theme parks, indoor amusement parks and family entertainment centers are a relatively new phenomenon. No one had studied indoor entertainment facilities as a special grou...

PolyU Launches Global Competition, Tomorrow’s Guestrooms, at Hotel ICON

School of Hotel and Tourism Management | July 9, 2013

July 9, 2013 - With a view to setting new standards for hotel rooms, the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) has joined hands with its teaching and research hotel, Hotel ICON, and organized a global competition to shape guestrooms of the future. Hotel suppliers and providers in design, technology and well-being who would like to play a part in shaping tomorrow's guestrooms were invited to share their products and knowledge through this exceptional platform. "We looked for innovations in the submissions and the response from the industry was overwhelming," said Dr Basak Denizci Gu...

PolyU Launches Doctor of Hotel and Tourism Management Distinguished Lecture Series

June 26, 2013

June 26, 2013 - The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) has recently launched the innovative Doctor of Hotel and Tourism Management (D.HTM) Distinguished Lecture Series in which leading academics and industry executives from across the globe have been invited to share their perspectives and insights on a wide range of interesting topics for the benefit of education, research and industry advancement. The inaugural D.HTM Distinguished Lecture was conducted on 10 May 2013 by Professor Susanne Becken, Professor of Sustainable Tourism, Griffith University, on the topic of "Water and ...

PolyU Study Finds Cultural Information Critical for Hotel Websites

June 14, 2013

14 June 2013 - Beijing hotels could improve the quality of their websites by providing more cultural information about the destination, according to Professor Rob Law of the School of Hotel and Tourism Management (SHTM) and a co-researcher. Although Beijing is a popular tourist destination with a wealth of cultural attractions, the capital's hotel websites pay insufficient attention to them. Those websites that do provide related information tend to focus on China's ancient imperial culture, but there is little mention of everyday culture in Beijing, which is of interest to many tourists. The rapid development of the online travel marke...

5 Stars vs. 4 Stars: What’s the Difference?

Bryan K Williams | January 12, 2009

by Bryan K. Williams January 2009 - Championship winning coaches have a habit of demanding excellence from everyone on their team. They never tolerate mediocrity from anyone. Incredibly high standards are discussed everyday (yes, everyday). This article, however, is not about sports. Nor is it about AAA ratings, Mobil ratings, or Michelin Guide ratings. It is about what separates very good from exceptional. I've had the privilege to work with 5-star hotels, restaurants, and spas. I have also worked with 4-star establishments. The difference between the two is like night and day. 4 star properties are reputable and very good. In most cas...

The Greatest Bellman I Ever Met…

B.Williams Enterprise, LLC | April 3, 2006

by Bryan K. Williams, April 2006 In my current role as corporate director of training and organizational effectiveness, I travel quite regularly, and am able to experience service at some of the finest hotels in the world. In fact, I consider myself to be an expert in not only assessing world-class service, but delivering world-class service as well. During a recent business trip to Chicago, Illinois, I stayed at one of that city's finest hotels, and was thoroughly impressed with the flawless execution of virtually every service detail. Particularly, I was privileged to have been "roomed" by the most professional and genuine bellman I ...

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