** Week 3 of 6: Learn Preferences **

by Bryan K. Williams

One of the simplest, yet most overlooked ways to create a memorable experience is by using guest preferences. As you know, a preference is anything a guest likes or doesn’t like. Preferences can range from a favorite drink to a name the guest would like to be called. In many ways, identifying and acting on a preference has the potential to provide an unforgettable experience. At the end of the day, all guests want to feel valued, appreciated, and cared for. Make it a habit to learn, at least, one preference each day, then act on it.


Week 1: Be Consistent

Week 2: WOW Somebody

Week 3: Learn Preferences

Week 4: Exceed Expectations…Why Bother?

Week 5: Own Your Work

Week 6: Love Your Work

Contact us to learn how you can bring Dr. Williams into your organization. You will receive a complimentary module from our popular BWTV Video/E-Learning series! Which features 3-minute videos of Bryan along with discussion and huddle guides.

We also offer books, posters, Audio programs, pocket cards and more!

Don’t Miss Bryan Live in Florida! October 26th and 27th, 2015