** Week 2 of 6: WOW Somebody **
by Bryan K. Williams
Wowing your customers is just another way of saying, ‘exceed your customers expectations‘, or ‘create exceptional memories’, or ‘provide an unforgettable experience’. At the end of the day, all customers want to feel valued, appreciated, and cared for. Companies who are renowned for consistently providing exceptional service have only one standard, and that standard is to WOW by any means necessary. In iconic service brands, like Ritz-Carlton, Four Seasons and Leading Hotels of the World, there is virtually no discussion about meeting expectations. Only exceeding expectations will do. Good is not good enough. Excellence is the only standard worth discussing.
Week 1: Be Consistent
Week 2: WOW Somebody
Week 3: Learn Preferences
Week 4: Exceed Expectations…Why Bother?
Week 5: Own Your Work
Week 6: Love Your Work
Contact us to learn how you can bring Dr. Williams into your organization. You will receive a complimentary module from our popular BWTV Video/E-Learning series! Which features 3-minute videos of Bryan along with discussion and huddle guides.
We also offer books, posters, Audio programs, pocket cards and more!