The report focuses on the necessary system features that alleviate the challenges associated with labor shortages while facing increasing guest demands.

Richardson, Texas (June 2, 2022) – Visual Matrix, an industry-leading provider of advanced hospitality operating system technology, today announced it has released a new ebook focused on various property management system (PMS) features that are vital to improve guest service levels in today’s hotels. In an effort to shine a light on how hoteliers can future-proof their PMSs, hospitality professionals can now access, “Redefining the Role of the PMS in Hospitality Through Innovation and Collaboration.”

“The Visual Matrix team is extremely proud of the information provided in this ebook,” said Georgine Muntz, CEO of Visual Matrix. “As today’s hotels find themselves faced with increasing guest demands and fewer employees to help meet them, it was important for us to share the most effective system features that can help them succeed.”

This special report reviews the necessity of automation to manage labor shortages, open API architecture to support the seamless communication between systems to promote productivity, and the role mobility plays in driving operational efficiency and improving guest service. Visual Matrix will present the report details in booth No. 746 at HITEC Orlando 2022, and will also share the features of its now complete hospitality operating system since the addition of the Mobile Operating Platform (MOP) staff operations automation solution to its offerings.

“As a technology solution provider for more than 20 years, it is important for Visual Matrix to continue to serve as a resource for the hospitality industry,” said Muntz. “Whether hotels are updating existing PMSs or they are searching for new systems, this report will help highlight the features that can help them support their staff members and continue to delight guests. We look forward to sharing more of our findings with many of our clients and industry friends later this month at HITEC.”

For more information about Visual Matrix and its industry-leading hospitality operating system, please visit To access a free copy of “Redefining the Role of the PMS in Hospitality Through Innovation and Collaboration,” please click here.