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StayNTouch Appoints Prabol Bhandari as CTO to Accelerate Innovation of Guest-Centric Cloud PMS

StayNTouch | April 12, 2021

StayNTouch, a leader in cloud hotel property management systems (PMS) and guest-centric technology, today announced the appointment of Prabol Bhandari as Chief Technology Officer. Mr. Bhandari comes to StayNTouch with over a decade of experience in cloud technology and data analytics, including as the Strategy Lead for Cloud Consumption at Dell/EMS, and as a Director at Anglepoint focusing on product development and business intelligence. As the Chief Technology Officer at StayNTouch, Mr. Bhandari will be responsible for growing StayNTouch’s product and engineering teams, driving forward technological innovation and architectural simplic...

Visual Matrix and Shift4 Payments Partner to Implement EMV Payment Protection at U.S. Hotels

Visual Matrix | March 23, 2021

RICHARDSON, TX - March 23, 2021 - Visual Matrix, an industry leading hotel property management software providing an all-in-one PMS with revenue management, channel management, and operational tools, has announced the completion of an agreement with Shift4 Payments to offer enhanced payment processing capabilities to Visual Matrix PMS hotel customers. As part of the enhanced integration, each of Visual Matrix’s more than 2,000 hoteliers can choose to access Shift4’s end-to-end payment solution seamlessly though Visual Matrix. This all-in-one payment  offering includes Shift4’s secure platform with PCI-validated point-to-point encryp...

Luxury Resort Operator Ocean Hotels Group in Barbados Switches to Cloud-Based Maestro PMS Mid Pandemic

Maestro | March 2, 2021

In-demand contactless and mobile tools, exceptional online training, and 24/7/365 support are giving the versatile property-management-system provider glowing reviews Markham, Ontario, March 2, 2021 — Exceptional Service is at the heart of operations for Ocean Hotels Group in Barbados, but that is not what the family-owned company of three mixed-use, four and five star luxury resorts felt they were receiving from its previous property-management system provider. At the heart of the pandemic, and with two hotels recently reopening and a third hotel and residences undergoing an extensive renovation, the ownership group pulled the plug on i...

Maestro Asks: Is Your Current PMS Helping or Hindering Your Reopening Plans?

Maestro | February 16, 2021

Leading property-management system provider is offering a PMS Evaluation Checklist to independent hoteliers needing a system makeover; Technology experts say today’s PMSs must support a comprehensive property experience including the contactless demands of tomorrow’s returning travelers Markham, Ontario, February 16, 2021 — 2021 is a year of disruption. Not only has the hotel business come to a screeching halt in many markets, but travelers are modifying their list of must-haves if operators want them to return, and touchless experiences — such as contactless payments, mobile check-in/out, mobile reservations, mobile keys, and hot...

5 Steps to Prepare Your Hotel Housekeeping Team for 2021 and Beyond

Amadeus | February 8, 2021

The challenges the hospitality industry has faced in the wake of COVID-19 reminds us how critical the housekeeping department’s role is to a hotel’s overall success. The urgency to prevent the spread of COVID-19 has accelerated change in our industry, including the need for new hygiene and cleaning processes. Even before the virus, 78% of hotel guests believed cleanliness to be the most crucial factor affecting their choice of where to stay, with hotel cleaning protocols moving up to the #1 top-ranked category for travel with COVID-19. As guests expect the highest standards of sanitation to feel at ease in a hotel and once again re...

Twin Peaks Lodging Growing and Set to Thrive Through the Pandemic With Maestro PMS

Maestro | February 2, 2021

Independent full-service spa hotel in Ouray, Colorado, leverages the full Maestro solution to provide contactless kiosk check in, mobile housekeeping, digital reg card, and mobile spa scheduler keeping guests and staff safe while positioning for expansion Markham, Ontario — February 2, 2021 — Thankfully, the lingering pandemic of 2020 has not devastated every hotel in every market. Twin Peaks Lodge and Hot Springs, located in the tourist town of Ouray, Colorado, is weathering the health and economic crisis quite well due in part to its vast array of outdoor activities and its migration to Maestro PMS. Nearly doubling its accommodations...

Alpine Investors’ ASG Acquires Visual Matrix, Adding a Third Market Leading Hospitality Software to Its Portfolio

Visual Matrix | January 26, 2021

RICHARDSON, Texas. & WALNUT CREEK, Calif. - January 26, 2021 - ASG, a portfolio company of Alpine Investors that buys, builds and operates vertical SaaS companies, today announced that it has acquired Visual Matrix, an industry leading hotel property management software providing an all in one PMS with revenue management, channel management, and operational tools to maximize hotel profitability and efficiency. This deal marks the 31st acquisition for ASG and the 3rd in the ASG Hospitality Technology vertical. Visual Matrix joins Transcendent, acquired in 2019, and ProfitSword, acquired in 2020. David Awad, Founder of Visual Matrix, wil...

Q&A: 5 Leading PMS Vendors & ROOMDEX: The New PMS – Enabling Integration

ROOMDEX | January 19, 2021

By Jos Schaap, CEO and Co-Founder ROOMDEX Historically, integration of hotel systems has been challenging, and even today it is still mostly a pain. However, PMS company attitudes are evolving not just in regard to the subject of integration but also in terms of the entire hotel technology ecosystem. As part of the ROOMDEX Webinar Series, our latest discussion brought together 5 leading hotel PMS company executives to talk about this evolution. Experts from apaelo, Mews, Oracle, Protel and StayNTouch joined the panel to give their take on the hotel PMS, the evolution of 3rd party integration strategies and the direction they believe th...

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