guest service
Sandpearl Resort Uses Service Data to Achieve Operational Excellence
Guestware | January 29, 2020
Sandpearl Resort is one of the top beachfront vacation resorts on the gulf coast of Florida. With 700 feet of pristine white sand and crystal blue water beachfront, guests return over and over to escape and indulge in premium comforts and warm, personalized service. Like most great beach resorts, Sandpearl is bustling with activity keeping the staff busy all day long. Sandpearl Resort has 253 spacious rooms and suites designed with contemporary comfort to keep guests relaxed when they aren’t outside or dining in Clearwater’s only AAA Four Diamond restaurant, Carretta on the Gulf. The hotel implemented Guestware Suite, an industry leadi...
InnSpire Maximizes Guest Engagement and Service at LUX* North Malé Atoll Resort & Villas, Maldives Super-Luxury Resort in the Maldives
InnSpire | November 13, 2019
Republic of Maldives – November 13, 2019 – InnSpire, the award-winning provider of guest engagement, digital entertainment and business intelligence solutions for the global hospitality industry, has successfully deployed its IPTV solution and guest engagement platform at the posh LUX* North Malé Atoll Resort & Villas in Maldives. The resort opened on February 1st of this year, featuring 67 unique, double-story luxury residences with private pools and individual “Sky Lounges,” blending super-yacht panache with a distinct South Beach vibe. Each stand-alone residence is situated either directly on the beach or over the water. Th...
How Hotels Can Exceed at Accommodating All Types of Guests
Kacey Bradley | July 24, 2019
By Kacey Bradley Half the fun of working in the hospitality industry is that you never know who's going to walk into your hotel. It's an especially exciting scenario when you've done all you can to ensure a stay at your accommodation will suit every single guest who visits. Of course, doing so many seem daunting, but it doesn't have to be. Here are some simple ways you can go above and beyond for anyone who checks into your hotel: 1. Always Correct Errors With Haste First and foremost, you have to put the customer first. Imagine, for example, that they made a request in their booking that you forgot when finalizing the reservation. Your...
5 Ways to Drive Incremental Revenue to Your Hotel
Patrick Landman | June 27, 2019
By Patrick Landman In last year’s article on hotel ancillary revenue we shared insider tips on how to generate extra revenue at your hotel or resort. We explained, among other things, how to upsell and cross-sell your services and how to leverage underutilized areas to increase revenue. These main strategies will stay relevant during the coming years, but there are now novel ways of increasing revenue per guest too. In this article, we will go into detail about these new methods of using the strategies mentioned previously and discuss other tips and tricks to supercharge your revenue by getting your guests to spend more. 1. New Wa...
Loyalty Is Poised for Disruption: How to Award Loyalty the Right Way
Sara O’Brien | June 18, 2019
By Sara O'Brien Traditional points-based loyalty programs have been around since 1983, emerging as a unique way for major brands to build stronger relationships with their most valued customers. At the time consumers found them appealing and interesting, allowing hotel brands to generate buzz and additional revenue. But much has changed in the last 40 years. Technology and A.I. (Artificial Intelligence) have evolved to be able to deliver things people want when they want them. Netflix recommends which movie you’d like to watch next and Amazon can tell you what you should buy for your child’s birthday this year. Yet, so many hospital...
Sutton Place Vancouver Partners With Knowcross to Enhance Service Quality
Knowcross | May 28, 2019
Washington D.C., May 28 2019 - KNOWCROSS, the preferred service quality management platform of the finest hotels across the globe, is happy to announce the implementation of the Knowcross platform at the Sutton Place Hotel, Vancouver. The implementation adds to the growing Knowcross clientele in Canada. Keeping in line with their status of being a perennial Conde Nast Traveler Gold List favorite and one of Travel and Leisure's Top 500 List, The Sutton Place Hotel Vancouver has decided maximize operational productivity and set newer standards of guest service quality by deciding to implement KNOW Housekeeping, KNOW Service and KNOW Glitc...
Why You Are a Difficult Hospitality Employee
Don Kermath | March 19, 2019
By Don Kermath It's true, you are someone's difficult person. As hospitality workers we find some guests to be exceptionally difficult. However, guests are the reason we exist. Guests deserve the best possible service, but so do your fellow employees. They are your customers as well – your internal customers. if your guests deserve the very best service and they are your customer, don't your colleagues deserve your very best service too? A new study by ALICE (a hotel operations platform), shows 62% of guests say that rude staff made their stay frustrating. Any employee who is rude to guests is also likely to be rude to employees. ...
Humans and AI: How to Improve Guest Services in a New Collaborative Way
Raj Singh | March 14, 2019
By Raj Singh It's commonly known that assembly line workers often experience burnout from the repetitive, mind-numbing nature of their jobs. In their instance, though, there's not much they can do on the job to battle their burnout and job dissatisfaction that still allows them to retain their jobs. It's a take-it-or-leave-it situation. The parallel in hospitality guest services - the frontline employee who fields repetitive, oftentimes mundane guest requests all day. Fortunately, there's an emerging alternative: a new breed of collaborative solution where humans and artificial intelligence (AI) work together. This hybri...
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