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Maestro Asks: ‘How Serious Is Your PMS Provider About Service?’
Maestro PMS | July 22, 2020
Client-first, all-inclusive philosophy is the standard by which all property-management system suppliers should be measured; Maestro PMS is leading the way Markham, Ontario, July 22, 2020 — As independent hoteliers work diligently to prepare for reopening, many are struggling to get the support they need to ensure their property-management systems and integrated solutions are ready for guests’ return. Those who are dissatisfied with their provider’s lack of customer service are turning to Maestro, known industrywide for its Diamond Plus service. The cloud and on-premise PMS provider offers a comprehensive suite of services and tools ...
Is Your Hotel Sales Team Ready for the Transition From “Fishing for Inbound Leads” to “Sales Hunting?”
Doug Kennedy | June 11, 2020
By Doug Kennedy In the course of a few months the hotel group, conference, event and BT sales landscape has transitioned from a period of historically high demand to near zero. After the tidal wave of cancellations and postponements in March, followed by an eerily quiet April and May when many were furloughed, hotel salespeople are now returning to an entirely new sales habitat. Is your sales team ready? The last 10+ years of growth have allowed hotel sales to be more about "fishing" for new leads. Most salespeople could simply wait for a meeting or event planning “fish” swim by and bite on digital "bait" such as a hotel website or ...
The Beginning Is Near… Time to Get Back to Hospitality
Aspire | June 2, 2020
Aspire announces The Art of Hospitality, a new and highly relevant service delivery training program to support the hospitality industry as they re-open and re-enter their respective markets. “The challenges our tourism community faces are significant and complex. Guest service delivery needs to be re-thought, re-processed and team members need to be re-trained as we get back to work.”, says JC Thompson, Aspire’s Chief Operating Officer. Over the past 25 years Aspire’s research based and strategic approach to culture driven guest service training has allowed us to position the guest experience as a true competitive advantage and se...
Hospitality Financial Leadership – Pivot, Adapt and Implement Video
David Lund | May 18, 2020
By David Lund Learn more about what David teaches by watching this feature rich video, including: Flying By the Seat of Your Pants Investing in Financial Leadership Failure Leads to Success The Three Pillars of Hospitality The How to vs. The Want To Perfection is Bad The System for Hospitality Financial Leadership My Training Return on Investment Model ...
Assisting Hotels in Regaining Stability, Travel Outlook Gets Armed With Effective Sales Tactics Developed by Kennedy Training Network
Travel Outlook Hotel Reservations Call Center Services | April 21, 2020
Santa Fe, NM – Travel Outlook premium reservation call center, a virtual hospitality company specializing in voice reservations and guest service, uses down-time to upskill with Kennedy Training Network. Like all other hotel reservations and call center teams, during the first 10 days of the COVID-19 crisis, Travel Outlook’s certified call center agents were inundated with calls to cancel or postpone. Now that the call volume has temporarily softened, rather than laying off staff, Travel Outlook is using this quiet phase to upskill its call center team by scheduling additional private, live webcam training with Kennedy Training Ne...
Sandpearl Resort Uses Service Data to Achieve Operational Excellence
Guestware | January 29, 2020
Sandpearl Resort is one of the top beachfront vacation resorts on the gulf coast of Florida. With 700 feet of pristine white sand and crystal blue water beachfront, guests return over and over to escape and indulge in premium comforts and warm, personalized service. Like most great beach resorts, Sandpearl is bustling with activity keeping the staff busy all day long. Sandpearl Resort has 253 spacious rooms and suites designed with contemporary comfort to keep guests relaxed when they aren’t outside or dining in Clearwater’s only AAA Four Diamond restaurant, Carretta on the Gulf. The hotel implemented Guestware Suite, an industry leadi...
InnSpire Maximizes Guest Engagement and Service at LUX* North Malé Atoll Resort & Villas, Maldives Super-Luxury Resort in the Maldives
InnSpire | November 13, 2019
Republic of Maldives – November 13, 2019 – InnSpire, the award-winning provider of guest engagement, digital entertainment and business intelligence solutions for the global hospitality industry, has successfully deployed its IPTV solution and guest engagement platform at the posh LUX* North Malé Atoll Resort & Villas in Maldives. The resort opened on February 1st of this year, featuring 67 unique, double-story luxury residences with private pools and individual “Sky Lounges,” blending super-yacht panache with a distinct South Beach vibe. Each stand-alone residence is situated either directly on the beach or over the water. Th...
How Hotels Can Exceed at Accommodating All Types of Guests
Kacey Bradley | July 24, 2019
By Kacey Bradley Half the fun of working in the hospitality industry is that you never know who's going to walk into your hotel. It's an especially exciting scenario when you've done all you can to ensure a stay at your accommodation will suit every single guest who visits. Of course, doing so many seem daunting, but it doesn't have to be. Here are some simple ways you can go above and beyond for anyone who checks into your hotel: 1. Always Correct Errors With Haste First and foremost, you have to put the customer first. Imagine, for example, that they made a request in their booking that you forgot when finalizing the reservation. Your...
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