/Tag: operations


Radisson Blu Bremen Opts for Knowcross to Achieve Enhanced Service Optimization

Knowcross | September 20, 2019

London, September 20, 2019 - KNOWCROSS, the global leader in providing service quality and optimization solutions, is proud to announce that Radisson Blu Hotel, Bremen, has decided to implement the Knowcross platform in their endeavor to optimize and streamline operations enabling them to provide top-notch, highly personalized experiences to their esteemed guests. Located on Bremen's historic shopping street of Böttcherstrasse, the upscale hotel has taken advantage of the power of Knowcross’ cutting-edge technology to automate its daily back of the house operations, improve staff productivity, increase guest satisfaction and achieve a r...

Crescent Hotels & Resorts adds Two NYC Hyatt Hotels to Management Portfolio

Crescent Hotels & Resorts | September 18, 2019

New York, NY (September 18, 2019) – The Hyatt Herald Square New York and the Hyatt Place New York/Midtown South are now being managed by Crescent Hotels & Resorts. Crescent Hotels & Resorts is an award winning, nationally recognized operator of major hotels and resorts throughout the United States & Canada. The Hyatt Herald Square New York is a stylish hotel in Midtown Manhattan, on 31st Street between Broadway and 5th Avenue. The Hyatt Place New York/Midtown South is just a few blocks north, on 36th Street between Broadway and 5th Avenue. Both Hyatt hotels are pet-friendly, feature on-site restaurants and markets with Gra...

AKARYN Hotel Group Appoints Eugene Chew as New VP of Development and Operations

AKARYN Hotel Group | September 17, 2019

Bangkok, Thailand – AKARYN Hotel Group, Thailand’s homegrown five-star boutique hotel specialist, is ramping up its international expansion strategy with the appointment of Eugene Chew, its new Vice President of Development and Operations. Eugene, who joins the company on 16th September 2019, has a strong background in the hospitality industry and speaks five languages: English, Malay, Mandarin, Cantonese and Hokkien. With more than 20 years of experience in Asia and the West, he is uniquely positioned to drive the development of an ambitious and fast-growing Asian hospitality business. Having graduated from the University of Michig...

Hoteliers, Are You Offering the Highest Level of Service?

Karen O'Neill | September 12, 2019

By Karen O'Neill, President-Americas at Knowcross In this time, better known as the ‘Age of the Customer,’ what differentiates companies like Apple, Amazon, Zappos from the rest? The simple answer would be their never-ending efforts to exceed customer service expectations and create memorable, ever-lasting experiences. When it comes to the hospitality industry, while there is no shortage of sentiments that should guide a hotelier’s approach to success, there is one which arguably stands above the rest: great hospitality is defined by exceptional service. A recent Walker study, states that by the year 2020, customer experience will...

Hotel Commonwealth Hits a Home Run With New Partnership

ALICE | September 10, 2019

Hotel Commonwealth, the official hotel of the Boston Red Sox and, appropriately, one of Boston’s most beloved hotels, has chosen ALICE to optimize cross-department task management and communication. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Prior to using ALICE, Hotel Commonwealth used a combination of GoConcierge concierge software and radios for all staff communication and amenity fulfillment. For staff, dependency on radios as their main form of communication could be inconvenient; for instance, if a ce...

Grand Pacific Resorts and Knowcross Partner to Boost Timeshare Resorts Experience

Knowcross | August 28, 2019

Washington D.C., August 28, 2019 - KNOWCROSS, the global leader in providing service quality and optimization solutions, is thrilled to announce the addition of Grand Pacific Resorts to its growing list of timeshare resort partners using their platform. Grand Pacific Resorts with more than 30 years of timeshare resort management experience has elected to implement the Knowcross platform to support their award winning service culture. Grand Pacific Resorts will use all of the modules on the Knowcross platform i.e. KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Inspection, KNOW Mobile as well as the KNOW Maintenance module upon release. ...

How Technology Can Transform One of Your Hotel’s Most Expensive and Important Departments – Housekeeping

Nikhil Nath | August 22, 2019

By Nikhil Nath, CEO, Knowcross Imagine the following scenario. You’ve just arrived at a hotel you booked online after combing through countless reviews and hotel sites leading up to your business trip. The website boasted cutting-edge amenities and rooms adorned with modern furnishings, sprawling grounds, and an incredible on-property restaurant serving up delicious local cuisine. Following check-in, you bring your luggage up to your room only to discover it doesn’t have some of the amenities you confirmed in your booking. To make matters worse, you attempt to adjust the in-room thermostat only to realize it has clearly malfunctioned, ...

Knowcross® to Sponsor HITEC’s Inaugural Women in Hospitality Technology Luncheon and Showcase Latest Innovations at Booth 2546

June 5, 2019

Global leader in hotel service optimization software to exhibit, present and sponsor HFTP luncheon at HITEC Minneapolis 2019 Washington D.C., USA (JUNE 5, 2019) - Knowcross®, the preferred service quality management platform of the finest hotels across the globe, today announced they will be sponsoring HITEC's Inaugural Women in Hospitality Technology Luncheon, which takes place on June 17, from 11:30 am to 1:00 pm at the Minneapolis Convention Center. Knowcross President of the Americas, Karen O'Neill, has also been selected as a featured speaker at the event, hosting a Tech Talk at the HFTP booth on Wednesday, June 19 at 11 am, ti...

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