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DALLAS – Aug. 10, 2016 – UniFocus, the Dallas-based provider of the service industry’s most comprehensive workforce performance systems and tools, backs up its technology with advanced training that takes users far beyond the fundamentals to master the full potential of the software.  The courses are designed for users who already have basic proficiency in UniFocus’ scheduling, forecasting and survey tools and introduces them to more advanced features and capabilities that maximize the system’s business benefits. In this way, labor managers can continue updating and upgrading their skill set, just as CPAs, attorneys and certain other professionals benefit from their continuing education.

“One of the advantages of our workforce performance system is its ease of use right out of the box. Our basic training is designed to get customers up and running quickly to positively impact their business,” said chief operating officer Kenneth J. Heymann, who holds an M.S. in education. “At the same time, we have built a great deal of functionality into each of our tools that enables more experienced users, once comfortable with the basics, to understand and manage their business at a very sophisticated level. Our ongoing commitment to helping users master these advanced skills is what differentiates our training programs from those of other providers.”

UniFocus users can book advanced training on a range of topics, including:

  • Advanced forecasting techniques
  • Advanced scheduling techniques
  • Analyzing performance and productivity
  • Continuous process improvement
  • Determining causal factors for out-of-tolerance performance
  • Improving predictive scheduling

Added Barry Kaplan, UniFocus’ senior vice president of partner engagement, “Bloom’s Taxonomy of Learning talks about six levels of education: knowledge, comprehension, application, analysis, synthesis, and evaluation. The basic training UniFocus and most other providers offer takes users through the first two or three levels, for example, learning to run reports and navigate dashboards. Our advanced training courses start where basic training ends, introducing users to the tools they need to really analyze and evaluate the data for more informed decision making.” Like Heymann, Kaplan has a master’s degree in education – his with a focus on adult learning.  

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About UniFocus

UniFocus provides significant competitive advantages to owners and operators of labor-intensive, service-oriented businesses, helping them quickly increase asset value by reducing labor costs and improving operational effectiveness, team engagement, and customer loyalty. The unique combination of better software, outstanding consulting services, and a performance guarantee make it the most effective and reliable integrated solution for optimizing workforce performance.

Based in Dallas, UniFocus has grown to become one of the largest performance management firms in the service sector, supporting thousands of locations globally in more than 100 countries. It is ranked among America’s fastest growing privately owned companies in the Inc. 5000. UniFocus, 2455 McIver Lane, Carrollton, TX 75006; 972-512-5000;; Facebook: @UniFocus; Twitter: @UniFocus.

Contact: Brock Talbot / 212-980-9231

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