Total $0.00


Converging Technologies for Smart Environments

By Alan E. Young

The Internet of Things (IoT) is a relatively large topic that is widely circulating around these days, but I think it is very important to point out its practical implementations. According to HOSPA in 2013 there was one device connected to the internet per person on earth. They forecast that by 2020, this number will increase to 9 devices per person. Currently, 80 ‘things’ connect to the internet every second but we will see this figure rise to more than 250 ‘things’ connected to the internet every second in just the next few years. This trend will have a huge impact on the travel and hotel industry, which are already major beneficiaries of new and future ‘connected’ innovations. 

Perhaps the most visible IoT innovations to affect the travel and hotel industry are the smart devices that have hit the market in the last several years. According to research by the SMA, two out of three people plan to purchase a smart home device in the next year. These innovations are giving rise to similar IoT technologies for use in travel and hotels-- for example, connected mini bars that feature removal sensors for auto-charging guests, and smart suitcases that can be tracked and monitored

Mobility and convenience are two shared critical components of travel and IoT, making them a natural fit. By taking advantage of IoT solutions currently on the market, hotel and travel companies can realize increased operational efficiency and more personalized guest experience.

Facilities and Operations

Smart sensors in connected devices such as ‘smart’ thermostats, drop-cams, coffee makers, connected mirrors, robot butlers and smart lightbulbs can work together to automatically personalize environmental conditions for guests based on their proximity and movement patterns. Lighting and temperature can be automatically adjusted based on sensor data from IoT devices, increasing efficiency and eliminating waste. In the airline industry, gate agents can locate late passengers through NFC beacons, expediting departures.

Personalized Service Delivery

Travelers and guests can experience dramatic improvements in service with the latest ‘smart’ innovations. Hotels can automatically send electronic key cards to their guests' mobile devices, providing a comprehensive self-check-in and room key service. Smart locks with NFC readers can allow guests to restricted access to facilities on demand for improved security. Moreover, for returning guests, hotels can save room preferences and automatically load them at each visit, ensuring all guests enjoy a consistent, customized experience.

Logistics and Security

Last but not least, the day-to-day business functions of travel and hotel businesses can be dramatically improved through the automation provided by IoT innovations. Hotels can track supply chains more efficiently through sensor-enabled shipments, allowing them to plan for any contingency and prevent service disruptions to guests. Hotels and airlines can also easily and more cost-effectively deploy security mechanisms in facilities and structures, with centralized management of these IoT-enabled cameras and proximity sensors possible from any desktop or mobile device.

These IoT solutions are all available on the market now. Future IoT products and innovations will no doubt bring even more dramatic transformations in the travel and hotel industry. Companies should prepare by incorporating IoT into their current initiatives to take advantage of future innovations when they arrive.

The Internet of Things is here to stay, and this landscape will become even more interesting…and complex. How the travel industry and the hospitality industry embraces this “technology” will ultimately center on revenue generation and retention. 

About Alan E. Young

Alan E. Young is the President of Puzzle Partner Ltd. and Co-founder of Next Big Thing Travel & Hospitality ( Previously, Alan has held executive level positions with startup companies such as Newtrade Technologies, (acquired by Expedia), Hotel Booking Solutions (acquired by IBS Software) and TrustYou. Alan is past Chair of The Board of Directors of The OpenTravel Alliance, and been very involved with other industry associations most notably AHLA, HEDNA and HTNG. With over two decades of experience in the travel and hospitality technology world, Alan specializes in helping innovative companies achieve winning performance and dramatic growth.

Contact: Alan / 705.241.5244

Related News

Alexa for Hotels - The Good, The Bad and The Creepy

Can I Book My Next Trip on Amazon? An Open Letter to Jeff Bezos

Hotel Tech Sales Has Changed: Decisions Are Made Before Buyers Even Call

The CEO’s Role as Thought Leader in the New Era of Engagement

What Hotels of Tomorrow Can Learn From the Airbnb's of Today

Paving the Way to the Future: Round up of the Award-Winning Hotel & Travel Tech Startups to Watch

How Amazon Go 'No Checkout' Stores Will Influence the Future of the Hospitality & Travel Industry

New Guide Outlines Strategies for Building Thought Leadership, Influence and Market Leadership

Puzzle Partner and HEDNA Join Forces to Deliver Quality Content for the Hotel Industry

Get More Content, Get Customers in 2018

Using Agile Marketing in 2018 to Maximize Results, While Minimizing Risk

Why Travel & Hospitality Brands Can’t Ignore the Power of LinkedIn Pulse for B2B Marketing

Hotel News PR Delivers News Releases Directly to Hotel and Travel Media, Influencers, and Top News Sites

The Impact – And Importance – Of Virtual Reality in the Hotel Industry

Enough Room for Everyone? How Hotels are Meeting the Airbnb Challenge

Puzzle Partner Signs Hotel Technology Innovator hospitalityPulse™ as New Client

An Insider's Irreverent Guide to Travel in 2017

2016 Phocuswright Conference: Top Picks for Presentations and Exhibitors

Google Trips: A Step in the Right Direction- But Only a Step

Artificial Intelligence and Machine Learning: What will be the Impact on The Travel Industry?

All News »

Please login or register to post a comment.