Paradise Point Resort & Spa Generating Immediate ROI With ALICE in Just One Month With Unprecedented Guest Adoption

/Paradise Point Resort & Spa Generating Immediate ROI With ALICE in Just One Month With Unprecedented Guest Adoption

Paradise Point Resort & Spa Generating Immediate ROI With ALICE in Just One Month With Unprecedented Guest Adoption

|2016-08-10T09:43:51-04:00August 10th, 2016|

San Diego (August 10, 2016) – Paradise Point Resort & Spa, a Destination Hotel, which launched ALICE‘s guest solution in June, has seen immediate results, with more than 250 guests downloading the ALICE app in a single month. Together, these guests have placed almost 500 requests in food and beverage orders through the platform.

Guests are loving the hotel’s Caveman Pizza and Barefoot Bar & Grill, delivering food after order – and with ALICE it has never been easier. In-room dining and resort/concierge services have been a huge hit with guests through the hotel’s new app on the 44-acre island. In just one month, the hotel has already covered its yearly cost for the ALICE Guest solution.

Ellie Wei at Paradise Point said, "ALICE’s solution provides not only cost savings, but also helps drive guest satisfaction – and, clearly, revenues as well. We are excited about the partnership and look forward to more great results in the months ahead!"

“We are delighted with the success Paradise Point has achieved with ALICE in such a short time” said Madelyn DePrey, ALICE Customer Success Manager for the property. “The pace of adoption and immediate ROI proves that all the hard work the hotel team is doing to deliver the best guest experience is paying off – quickly.”

Alongside the ALICE Guest app, Paradise Point is leveraging ALICE’s staff software for package tracking, VIP amenities booked by the sales team, and posting daily hotel updates across their departments.


ALICE has created the first complete communication, cost savings and revenue generation operations platform for hotels, which enhances the guest experience and connects all points within the hotel to simplify guest service - and make it more cost-effective. Called ALICE SUITE, the platform allows hotels to connect guests, staff and hotel operations teams quickly and easily, via an easy to use and integrate suite of Mobile, Web and SMS tools.

ALICE was founded in 2014, and received a $9.5million Series A investment from Expedia in 2015. It is gaining rapid traction in its mission to help hotel operators and owners leverage innovative technology to create happier guests, and more efficient and effective operations teams. Its products are in place at dozens of branded and boutique hotels across the country.

Contact: Michael Frenkel, MFC PR 808-6559

About Paradise Point Resort, A Destination Hotel

Paradise Point, A Destination Hotel, is a 462-room bungalow-style resort set on Mission Bay in the heart of San Diego. Established in 1962 by famous Hollywood Director Jack Skirball, this 44-acre island getaway features over one-mile of beach encircling the resort, five swimming pools, tranquil lagoons, and lush tropical gardens. Among the resort’s various amenities are a luxurious island-themed spa, an 18-hole putting golf course, private marina, beach bonfire pits, and five dining venues including two waterfront restaurants. Secluded yet centrally located, Paradise Point is next door to SeaWorld and just minutes from the airport, downtown San Diego, and top attractions like Old Town, Balboa Park and the San Diego Zoo. For more information, visit, like Paradise Point on Facebook, or follow @ParadisePointSD on Twitter and Instagram.

About Destination Hotels

Destination Hotels (Destination) is a collection of luxury and upscale independent hotels, resorts and residences across the United States. Offering authentically-immersed and enriching experiences, each property is individual at heart, yet connected by a commitment to drawing upon the best of each location. Highly distinct, the Destination experience is always memorable and matchless; guests will feel the locale in a genuine way through each property and during the engaging moments cultivated both in and outside of them. Continuously growing with more than 40 properties from coast to coast, the award-winning portfolio features 20 renowned golf courses, 19 indigenous spas, and 105 exceptional bars and restaurants. Destination Hotels are true to our place; diverse by design. For more information, visit Follow us on Twitter: @Destination. Like us on Facebook: DestinationHotels

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